Template Two Client Journey Transforming Healthcare · Client Journey Claire Edwards Transforming...

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Claire Edwards [email protected] www.claire-edwards.com Template Two Client Journey Claire Edwards Transforming Healthcare Phase in the journey What are clients doing? What is the client experiencing? What questions do clients have? What is the clients desired outcome?

Transcript of Template Two Client Journey Transforming Healthcare · Client Journey Claire Edwards Transforming...

Page 1: Template Two Client Journey Transforming Healthcare · Client Journey Claire Edwards Transforming Healthcare Phase in the journey What are clients doing? What is the client experiencing?

Claire Edwards [email protected] www.claire-edwards.com

Template TwoClient Journey

ClaireEdwardsTransforming Healthcare

Phase inthe journey

What areclientsdoing?

What is the client experiencing?

What questions do clients have?

What is the clients desired outcome?

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Transforming the Client Experience - Boston Consulting …image-src.bcg.com/Images/BCG-Transforming-the-Client-Experience... · TRANSFORMING THE CLIENT EXPERIENCE BRENT BEARDSLEY

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