TEM in 2015: Tools, Trends, and Opportunities
Transcript of TEM in 2015: Tools, Trends, and Opportunities
Welcome!
The ‘TEM in 2015’ webinar will begin shortly.
TEM in 2015: Trends, Tools & Opportunities
Predictions and projectionsfor the telecom and TEM
industries.
Presented by:
Why Valicom?
Flexible – Wide range of TEM Solutions from DIY
to BPO + Web-Based Software
Experienced – Over 24 years in business
Independent – We work only for you
Ethical – Proud member of TEMIA
Diverse – Certified 100% woman owned business
Introductions
Today’s Presenters
Jeff Poirior
President &
Chief Operating
Officer
Ellie Sherven
Marketing
Manager
Today’s Webinar
Keep an eye out for
CASE STUDY examples along the way
TEM Visibility – how awareness of TEM is changing
Mobile Environment – growing risks and complexity
IT & Telecom Spending – projections for spending in 2015
Audits and Inventory – big results from detailed work
Poll
What’s weighing on your mind in 2015?• Mobile Environment: Security, Device Management, etc.• Controlling your telecom inventory & expenses• Growth or acquisition• Budgetary changes• Too many things to count…
Link to the poll in GoToMeeting Chat.
TEM Awareness
10-15% of all telecom invoices have some sort of ERROR.
What does that mean for your telecom
environment?
There was previously a lot of negative connotation associated with
TEM
TEM was a last-ditch effort to keep a company from going under.
Back then…
Tackle TEM sooner…
Budget more accurately Negotiate better rates Get credits for inaccuracies Disconnect under-used inventory
Who needs TEM?
1. Merger or Acquisition
2. Increasing Expenses
3. Added Complexity
4. Employee Transition
5. Unsure of Actual Costs
Valicom Channel Partner Program
Mobile Environment
With new features and functionality, come new concerns and risks.
Concerns and Risks
Overages: Minutes and TextsRoaming Fees
Overages: DataBYOD - securityCosts of ReplacementHelp Desk / Set Up Support
Soft SIMS
• ‘Software-based SIM card’
• Allows flexibility between carriers
• T-mobile, AT&T, and Sprint
• ‘unlocked’ iPhones 1/6
Wi-Fi Calling
• Off-loads congestion from carrier’s networks
• Creates new competition for carrier’s services
• Convenience! No service? No problem.
• Large market impact and broader adoption in 2015
CASE STUDY: Product Testing Firm
$2.2 M annual telecom spend Challenges:
- International calling- Zero-use assets- Former employees
Solution:- Invoice Audit & Inventory- Mobile Contract Negotiation- International Policies and Procedures
RESULTS: $708K in savings …. 35% overall
Mobile mishaps.
IT & Telecom Spending
Source: TechPro Research (Tech Republic and ZDNet)
75-80%The maintenance cost of existing tech.
of the IT budget.
…to the cloud!• Fewer physical servers• Less hassle• Reduced costs
We’re moving…
Poll Reminder
Audits & Inventory
To the untrained eye…
The most tedious
work imaginable.
Types of Audit Services
Cursory / One Time On-Going
1
Physical Audit
Invoice & Contract Audit
Questions about Audits.
• How long does an audit take?
• Which option is right for me?
• What is the cost associated with an audit?
• What is the potential for savings?
• How long will it take for me to see the ROI?
• Who is all involved in an audit? Me or you, or both?
Audits in Action.
CASE STUDY: Energy Corporation
$8.1 M annual telecom spend Reviewing costs for un-needed and under-used inventory Find surplus that can be disconnected and / or credited
RESULTS:
Year Disconnects Monthly Savings Annual Savings
2013 269 $25,726 $308,718
2014 81 $5,753 $69,037
$377,775
Poll Results
Poll Results
What’s weighing on your mind in 2015?• Mobile Environment: Security, Device Management, etc.• Controlling your telecom inventory & expenses• Growth or acquisition• Budgetary changes• Too many things to count…
Questions?
Contact
Ellie Sherven Jeff [email protected] [email protected]
608.227.0619 608.287-4021
Website: www.valicomcorp.com
Blog: blog.valicomcorp.com