TELUS International Europe Global contact center outsourcing solutions
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Transcript of TELUS International Europe Global contact center outsourcing solutions
Confidential and TELUS International Europe proprietary
TELUS International EuropeGlobal contact center outsourcing solutions
+30 ways to say we care !
Confidential and TELUS International Europe proprietary2
About TELUS International
Select awards:
At TELUS International, we enable customer experience
innovation through spirited teamwork,
agile thinking, and a caring culture that puts customers first.
We are the global arm of TELUS, established in 2005, to provide outsourced customer support solutions
16,000+ team members with centers in North America, Asia, Central America, & Europe
150+ million customer interactions every year via phone, email, chat & social media support
Our value proposition:
Confidential and TELUS International Europe proprietary3
About TELUS International Europe
Formerly named CallPoint New Europe
1,600+ workstations in Europe (Bulgaria, Romania & the UK)
Unique multilingual delivery model offering
30+ languages
Process intelligence culture
ISO 9001:2008, ISO 27001:2005 certified; PCI DSS Level 1 certified
We are a multilingual customer interaction & BPO provider meeting the customer care needs of some of the world’s largest brands
Confidential and TELUS International Europe proprietary4
1,600+ seatsacross Europe
Our locations in Europe
Founded in 2007 350 seats 1500+ seat
capacity
Founded in 2004 900 seats over
two sites
1500+ seat capacity+30 Languages
Founded in 2010 150 seats 200+ seat
capacity 5 Languages
Plovdiv
Founded in 2012 200 seats 200+ seat capacity
Bucharest
UK
BG
RO
Founded in 2000 20 seats Strong ITO focus
Sofia
Craiova
Manchester & Cannock
Confidential and TELUS International Europe proprietary5
TIE Challenges in Bulgaria
Develop our Team members skills and knowledge- TIE Academy
- Success Planning initiatives
- TI Knowledgebase
Promoting Bulgaria- Why Bulgaria?
- Eastern Europe Advantages
- Cost of living analysis
People oriented company / CRM
Team members joining are not trained according the new skills trend for the business- University Programs
- Corporate responsibilities to develop skills
Attracting Team members around the Globe to refresh the knowledge and exchange best language skills
- Bulgaria worth discovering
Environment lacking strong social responsibility
Confidential and TELUS International Europe proprietary6
We give where we live
TELUS Days of Giving take place each year across the globe creating meaningful change where we live,
work & serve
Our commitment to corporate social responsibility is a top priority
It is a fundamental part of our culture to give where we live across the globe
Since 2000, TELUS, TELUS International, our team members & retirees have volunteered more than 5 million hours of service