Masterclass 1Take TIPT Further

Paul Carpenter and Brad Kelly

Agenda

Business Continuity on TIPT

TIPT Handsets Additional capabilities

UC-One Options and deployment

Skype for business integration

UC Mobility

Business Continuity

Branch Down: User platform redundancy options

Business Continuity

Normally divert phone to mobile on no answer

Calls will simply divert to mobile

Call Forward Unreachable

All handsets can be set with a divert of last resort

UC-One – desktop / mobile or tablet

Simply use UC-One on my mobile or tablet for full voice and video calling Branch Down

Branch Down: Site platform redundancy options

Business Continuity

Business Continuity diversion option for hunt groups

Enacted if the platform loses registration with the member handsets

Hunt Group Not Reachable Options

Hunt Group ProfileBranch Down

Redundant data Link

Business Continuity

Cri

tic

al S

ite

Alternate IP path for voice and data

Keeps inbound and outbound voice in service

Can be fixed or wireless e.g. 4G

When on Ethernet fast re-route can maintain call state

4G Backup or Redundant link into Next IP©

Survivable Gateway

Business Continuity

Cri

tic

al S

ite

Handsets re-register to local Gateway

Provides site-based protection

Local registration of handsets

Keeps the site alive if all external comms lost

Can have local ISDN*

Adtran Survivable Gateway

TIPT HandsetsAdditional capabilities

TIPT Handsets

Integrate active directory via LDAP› Polycom handsets support LDAP directory

› Set at group level using TAGs

› Allows look up of remote directory from the handset

Call Centre keys › Login / out of queue

› Set availability

› Enter disposition codes

Call pickup button› Using TAGs

› Deployed at group level against the UC-One profiles

Hotelling button› Guest login/out button for hot desking

Call park/retrieve › Soft key for park/retrieve

Customise

UC-One

UC-One internet collaborate

Simplicity

› UC-One Clients can now connect directly over the Internet

› Voice/video calling

› Instant messaging and presence

› No need for VPN

› All users with standard/executive packs are licenced

for this now!

How do I set my users up?

› Simple – UC-One Portal –

https://ucone.tipt.telstra.com/login or via the

link within UC-One

› Choose connection type per device and

provision users

UC-One network requirements

TIPT SBCs

203.52.0.0/24 VIC

203.52.1.0/24 NSW

203.52.3.160/28 QLD

203.44.43.160/28 SA

203.52.2.160/28 WA

Web Services

144.140.181.80/28 St Leonards

144.140.222.0/24 Clayton

Condition my network for UC-One

desktop users

Consider adding

QoS profile to

Windows PCs for SIP

Add routes to

TIPT SBCs to

data VLAN

Add QoS

to data

VLAN

UC-One network requirements

Required if you have a firewall between

your LAN and TIPT

Add rules to firewall to allow UC-One to connect

TIPT Web Servers and Ports

144.140.181.80/28 St Leonards

144.140.222.0/24 Clayton

144.140.208.801/28 Exhibition

TCP Ports

Port 5222

Port 5269

Port 8443

Port 1080

Port 5280

Port 443/80

Port 5060

Port (voice) 16384-32767

Port (video) 8600-8698

Remote access considerations

* All TIPT state SBCs and

web servers for UC-One clients

User case

Accessing network via VPN

User working remotely

Using UC-One desktop

Remote worker

using UC-One

Add routes to

VPN termination

gateway access

Internet

Desktop

› TIPT directory

› Outlook Contacts via

local integration

› Optional LDAP directory

Deploying LDAP directory

› Using TAGs

› Deployed at group level

against the UC-One profiles

Mobile and tablet

› TIPT Directory

› Local Contacts

on device

TAGs Required for LDAP on UC-One Desktop

UC-One directory options

Best practice user case

TIPT User Forum 2015Page 16

› Turn off call termination

to UC-One desktop

if using a handset

› Leave on if using

UC-One as soft phone

› Turn on call

termination to

UC-One desktop

› Turn off call

termination on

UC-One mobile

› Leave on for

UC-One tablet

› *12 turns On

an answer location

› *13 turns Off

an answer location

› Add it to you MyRoom

configuration

› Auto dial you and your

guests into your VMR

› Pin must be

#spacepin#

I am an officebased user

I am a mobile worker

Have a personal VMR?

How do I turn on/off a location?

User case options

For desktop

ENABLE_AUDIOCALLS true

ENABLE_VIDEOCALLS true

For mobile

ENABLE_AUDIOCALLS_MOBILE true

ENABLE_VIDEOCALLS_MOBILE true

General across all types

ENABLE_FILE_TRANSFER true

ENABLE_MEDIA_SHARE true

ENABLE_WEBCOLLAB true

Customising UC-One

Can I turn

off video

/audio?

Can I turn

off audio?

Can I turn

off file

transfer?

Can I turn

off desktop

sharing?

Skype integration

Integrate UC-One into Skype for Business

Skype optimised version of UC-One

› Use Skype for IM&P

› Use TIPT/UC-One for voice and video

› Client side integration via UC-One

› Provides telephony presence into Skype

› Allows click to call from Skype

› UC-One call window pops up

› Can be set to call from phone or

use UC-One as a soft client

Integrate UC-One into Skype for Business

How do I set my users up?

› Simple – UC-One Portal – https://ucone.tipt.telstra.com/login

or via the link within UC-One

› Select Skype / Lync Integration

› Or you can use TAGs to set for all users at the group level

Tips for installation

› Must be the Skype / Lync Optimised version of

UC-One - UC-One Downloads

› Must be installed with administrator rights on the PC

› MSI version available

TAGs Required for LDAP on UC-One Desktop

UC Mobility

UC Mobility

IOS 10

Call Kit Pros

› Built in to IOS 10 (CallKit)

› Will be incorporated into

UC-One

› Will show on ring screen

› Prompts for call type on dial

TIPT Native

UC Mobility Pros

› Works on any Telstra mobile

device (IOS, Android even

Windows!)

› Uses native mobile voice network

› Presence aware even when on a

native mobile call

› No need to choose dialler per call

IOS V’S Native

Telstra’s Plans for UC Mobility

› Toggle between my desk

phone persona and my

mobile persona

› Transfer / Conference calls

› Control settings

(voicemail, call forwarding)

TIPT

Control App

Telephony Presence

Information

Has full access to normal

TIPT features and services :

› Hunt Group Membership

› Call Centre Membership

› Music on Hold

› Pick up Groups

Native Mobile

TIPT Device

PSTN

Outbound Call Presents desktop

number from native mobile dialler

02 8576 9566 / 0400

600 700

Incoming call to mobile

number routed via TIPT

UC Mobility

Branch

Office

Incoming Call to Main Advertised Number Hunt Group

Mobile Workers UC-One

UC-One Soft Phone

IP Phone

Video Conferencing

PSTN

Same Music on Hold

Outbound CLI can be

main branch number

Presence aware across

all devices

Common

Scenario

Questions

Platinum Gold Silver Bronze

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