Telephony developments at pirbright - Networkshop44
Transcript of Telephony developments at pirbright - Networkshop44
Telephony Migration at The Pirbright Institute
(Embracing UC)Aaron Street
Two points to start with
»Skype for Business,
»Personal Skype
»This is not a sales pitch for Skype
Office Communicator
So, why use Microsoft Skype
»Management
»Features »Integration
»Cost
Animal Plant and Health Agency – Office Communicator
(2008 – 2010)
»Contact List»Presence»Instant messaging»Outlook Integration
Dimension Data – OC and Lync.2010-2012
»Voice
»Meeting/Conferencing
»Federation
The Pirbright Institute – Lync and Skype2013 - present
»Mobility
»Conferencing and Presenting
»Physical handsets
Skype contact types
»Room Location
»Individual User
»Service
Ring 15 seconds
Ring Additional 15 seconds
Ring 15 seconds
Personal call control
Response Groups
Our office is now closed please phone back after 8:30am.
Is it after 5:30pm
Welcome Caller.
Allow them to chose
extension
Pass to correct queue
Call round members
of the queue
Pass to voice mail or other
Move to next
Queue
Conferencing.
»Ad-hoc or Through outlook.
»One to one.»Clientless.
Central contact directory.
Ithicos Solutions
Where we were coming from
Final Design
Janet
Gamma
2 X sip Trunks
Lync Edge in DMZ
2 X 1Gig internet
Secondry Sip
Sonus SBC’s
IP only
Primary Sip
DMZ network
Internal Network
MX3300
MX3300
PER CAB
PER CAB
Primary Lync Secondary Lync
ISO 10AlphaCom XE7
ISO 11AlphaCom XE7
2 U 2 U
ISO 10 and ISO 11 AlphaCom XE7 patched in by cat5e/6 to the core network infrastructure provided by the institute. Two SIP trunks routing the 8xxx extension. External managed system
Mitel to be decommissioned once migration to Lync
Complete
ISDN link to Mitel
How we got there with Janet
»Engaged right from the start of developing the solution.› Impartial 3rd party technical sounding board.›Helped developing and reviewing the solution.
»Help putting together the tender.
» Purchasing framework.
Issues
»VDI (VMware issues)
»Not supported by Janets Vscene
But the good points
»Has many of the features of any other UC solution.
»Reduction in management costs and reuses existing skills.
»SIP trunks. – Sip trunks allow voice to be treated like any other data network, from the moment it enters the network.
»Cost savings.»Known interface for users and IT staff.
Thanks and acknowledgments
»Koris»Members of the IT team, particularly Joe Mensah.
»And of course Janet’s telephony team.
»https://jisc.ac.uk/telephony-purchasing