Telephone Coordinators Meeting
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Transcript of Telephone Coordinators Meeting
Telecommunications Services
Telephone Coordinators Meeting
Ben Linder RoomFebruary 17, 2005
Telecommunications Services
Agenda
• Introduction – Dave Barta
• Ernestine Phonetic Directory – Eric Fullar, Devlin Gray
• Conference Calling Options – Lois Johnson
• Xmobile Extension to Cellular – Eric, Lois
• IP Phones Plans and Progress – Eric, Devlin
• Communications Closet Upgrades – Cal Hilkey
• Cell Phones – Lori Hansell, Dave
• Video Conf. Update – Dave
• Electronic Forms – Bobbi Bothel
• Billing Issues – Mary Wedmore
• Directory Overview and Updates – Bobbi
Telecommunications Services
Ernestine Numbers• To have your call forwarded - dial 346-0000• To have the number read to you - dial 346-0001• To have the email address read to you - dial 346-0003• To have the extension number of the phone you’re
calling from read to you - dial 346-0010• To correct the pronunciation of your name –
dial 346-0000 and press *• Ernestine Help desk - 346-5966• Ernestine Info
http://telecom.uoregon.edu/ernestine.htm
Telecommunications Services
Conference Calling
Standard Conference Calls
• Analog Sets – 3 locations with at least one on campus
• Digital Sets – 6 locations with at least one on campus
• Cost – Any long distance calls are $.06/minute/location
Telecommunications Services
Conference Calling (cont.)Meet-Me Conference Calling
• Six parties dialing into a designated campus extension• Access code required for entry
• Department can own their own meet-me number or telecom can issue one for temporary use
• Cost: Department owned lines:– $25 setup fee– $5/month
Temporary Users:– $15/use
Telecommunications Services
Conference Calling (Cont.)
AT&T (SBC) 800 Meet-Me Calling
• Up to 50 parties dialing into an 800 number (International must dial regular Long Distance)
• Call Telecom Services to get the number and access code. We need the INDEX for billing.
• Cost: $15 setup plus $.08/minute/location
Telecommunications Services
IP Phones Plans and Progress
Traditional Telephones
Voice over IP System
PBX System
To Qwest
To AT&T
Call Controllers
Media Gateways
To Qwest
To AT&T
Campus Data network(TCP/IP)
Telecommunications Services
Communications Closet Upgrades (Cont)
Telecommunications Services
Cellular TelephonesOptions: WSCA Contract
– Verizon – Through Telecom Services – List less 15% (soon to be 19%)• http://www.verizonwireless.com
– ATTWS/Cingular – Through Telecom Services – List less 14%• http://www.attws.com
– Nextel, Sprint– Problems with T-Mobile
• Number Portability• Forms at: http://darkwing.uoregon.edu/~telcom/forms-
Form12.htm• Rental Phones• Disposal• Blackberry• The future – 802.11, multi-mode• Contact: Lori Hansell, [email protected], 6-1035
Telecommunications Services
Electronic Order Forms
• Order forms are available at:
http://telcom.uoregon.edu/Department-Cord.htm
• Order forms can be done in two ways:
– PDF : • Fill in online, but must be printed out and faxed or mailed
– Word: • Can be treated like PDF -OR-• Save as a template then email completed word document
as an attachment to [email protected]
Telecommunications Services
Billing Issues
Telecommunications Services
Billing Issues (Cont.)
Telecommunications Services
Billing Issues (Cont.)
Telecommunications Services
Directory Systems Overview
• Source – Online, printed, and Ernestine dirctory information is pulled from Banner HRIS
• View lists at http://duckweb.uoregon.edu/telecom/dir_review.html
• Telecom can change ADDRESS, EMAIL, PHONE NUMBER. All other changes are through forms to HR.
• Flexibility on arrangement and information of deparmental listings
• Make changes all year. Submit via email, fax, or campus mail.
• Changes to online and Ernestine directories downloaded nightly.