Telemedicine Patient Guide: Computer

Step by step instructions

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NYOH uses the secure, HIPAA-compliant VSee platform for telemedicine appointments.

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Part 1:

Installing VSee Prior to your Visit Page 2

Use these steps to install the VSee app ahead of time, at a time that is convenient for you.

Part 2:

Installing VSee at the Time of your Visit Page 8 Use these steps to set up the app immediately, for an appointment that is about to begin.

2Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 1:

Installing VSee Prior to your Visit

1 Log in to Portal: Using your confirmation email, click on Log In to Portal.

2 Test Computer: Click Test Computer on the toolbar at the top right of the screen.

If you need to join a VSee appointment right away, please proceed to page 8 for different installation instructions.

3Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 1:

Installing VSee Prior to your Visit

3 Install VSee:Click the Install Vsee button at the bottom of the screen to begin installation.

4 Run: In yellow box at the bottom of the screen, click Run to install VSee.

4Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 1:

Installing VSee Prior to your Visit

5 Click OK:This will complete installation. Click OK.

6 Next: Click the box that says Next.

5Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 1:

Installing VSee Prior to your Visit

7 Test Audio & Video: Click the Run Audio & Video Setup box. This allows you to test the camera, speaker and microphone on your computer. If anything is not working, click No and troubleshooting tips will display.

8 Launch VSee: Click the box that says Allow.

6Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 1:

Installing VSee Prior to your Visit

9 Webcam: If your webcam is working properly, you should be able to see yourself in the window. If so, click Yes. If not, click no and go to troubleshooting tips.

10 Speaker: On the speaker prompt, be sure your speakers are on (volume up) and click the Play Test Sound button.

The system will play a test sound.• If you hear the tune, click Yes• If you do not hear the tune, click

No for troubleshooting steps.

7Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 1:

Installing VSee Prior to your Visit

11 Microphone: On the microphone prompt, speak into the microphone.• If the microphone turns red, your voice is detected. Click Yes. • If your voice is not detected, click No for troubleshooting steps.

12 Setup complete: Once testing is complete, a Setup completed window should appear. Click Done.

13 Close and Finish: Click Close box at bottom corner of screen. This will return you to the dashboard. Then, click the X in the top right of the window to exit back to your confirmation email.

Do not delete your confirmation email. You will use it to log in to the portal at the time of your appointment.

8Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

1 Start Appointment: To join your appointment click the Start Appointment button.

Note: Patients can start the appointment up to 15 minutes prior to the appointment time.

Use these steps to set up the VSee app immediately, for an appointment that is about to begin.

9Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

2 Add Health Concern or Question:When the Health Concern window appears, add any concerns or questions the physician may need to know (optional).

3 Check Consent Box: Be sure to check the consent box and click the Continue button.

10Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

4 Install VSee Prompts: If either of the following prompts appear after you click Continue on the Health Concern window, please click the Install VSee button or click the click here to install VSee link.

Note: Only click the Proceed to Consultation button if VSee is already installed on your computer.

11Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

5 Install VSee: Click the Install VSee button at the bottom of the screen to begin installation.

6 Download: Click the download (see red box below) to begin VSee installation.

12Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

7 Run: Click Run to install VSee.

8 Click OK: This will complete installation.

13Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

9 Return to VSee portal:In your web browser, return to the VSee portal and click the click here to continue link.

10 Open:

14Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

11 Begin loading: The VSee application should begin loading.

12 Test prompts: Several prompts will appear to test your camera, speaker and microphone before your visit.

Webcam: On the webcam prompt:• If you see yourself, click Yes.• If you do not see yourself, click No for troubleshooting steps.

15Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

13 Speaker: On the speaker prompt, be sure your speakers are on (volume up)and click the Play Test Sound button.

The system will play a test sound. • If you hear the tune, click Yes.• If you do not hear the tune, click No for troubleshooting steps.

16Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

14 Microphone: On the microphone prompt, speak into the microphone.• If your voice is detected, click Yes.• If your voice is not detected, click No for troubleshooting steps.

15 Setup complete: Once testing is complete, a Setup completed window should appear. Click Done.

17Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

16 Waiting Room: The VSee application will open your appointment window and place you in your doctor’s waiting room.

Part 3: Join Your Appointment

Note: Patients can start the appointment up to 15 minutes prior to the appointment time.

18Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

17 Appointment: Before your telemedicine appointment begins, you will receive a phone call from an NYOH medical assistant to gather information to share with your physician.

When your doctor is ready, he/she will join you to begin your appointment. The VSee Call window will show both participants. 

Available features during the call include: audio, video, chat and share.

19Telemedicine Patient User Guide: ComputerTechnical support: 855-345-3375 (choose #4)

Part 2:

Installing VSee at the Time of your Visit

18 After Your Appointment: To disconnect, click the red phone icon in the lower right corner of the call window.

19 Follow up: Our office will contact you about any follow up to your visit, including appointments, imaging or prescriptions.