Telehouse Cable Order Guide...3 Telehouse Cable Order Guide Telehouse Confidential There are 2 types...

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Telehouse Cable Order Guide

November 2017

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① Types of cabling P.3

② Telehouse Server rooms P.4

③ Procedure for ordering cabling – Order P.5

④ Procedure for ordering cabling – Acceptance P.6

- Contents -

⑤ How to fill out the order form P.7

⑥ Cable and Connector types P.8

⑦ Patch Panels P.9

⑧ Access P.10

⑨ Useful Contacts at Telehouse P.11

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Telehouse Confidential

There are 2 types of cross connect cabling orders: 1. TIC (Telehouse Internal Cable – a cross connect between 2 locations in the same Telehouse data centre) 2. ILK (Interlink Cable – a cross connect between 2 locations in different Telehouse data centres)

① 2 types of cabling

Server room Server room

Building(A) Building(B)

Server room

1. TIC (Telehouse Internal Cable)

2. ILK (Interlink Cable)

We have 5 data centres in London

1. Docklands North 2. London Metro 3. Docklands East 4. Docklands West 5. Docklands North Two

1. North 2. Metro 3. East

4. West 5. North Two

Cable Cable

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② Telehouse Server Rooms

Server room “TFM room”

(Telehouse Facility Management )

Private room “DFM /Suite room”

(Dedicated Facility Management / it has its own suite name)

“SFM” (Shared Facility Management)

“DFM /Suite room” “DFM /Suite room”

Telehouse Server Rooms are composed of the areas below. Each room or area has a unique name: 1. TFM: Telehouse Facility Management Room (ex. TFM10) 2. SFM: Shared Facility Management Room (ex. SFM10) 3. DFM/Suite: Dedicated Facility Management Room/Suite Room (ex. DFM10/ Suite name) 4. Rack: Server rack (ex. Rack 10)

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< Order Procedure > 1. Please fill out the order form. (If you do not have a form, please contact us). See page 7 for how to complete the form.

2. Please send it to our Sales Support Team at:

[email protected]

3. Telehouse will then issue you a quote.

4. Please check all the details, sign the quote and confirm your purchase order number - then send it back to us.

5. We accept your order and then pass the order to our Installations team and confirm receipt.

6. A handover email will be sent by our Installations team once the order is completed – Note: This is sent to the person who sent the order form to us.

③ Procedure for ordering cabling – Order

Please fill out an order form to order TIC/ILK.

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1. Completion lead time

TIC (Internal Cabling)/ILK (Interlink Cabling) • 4-5 working days from Acceptance When the order is completed, a handover email will be sent. Please only contact Sales Support to check on order status if you have not received handover after lead times above.

• Signed quote & a PO* is required to enable acceptance. • Orders are Accepted up to 3pm each working day. • Signed quotes received after 3pm will be accepted on the

next working day

*PO / PO number : This is a unique reference that enables us to match your cabling order with our invoices. Please supply us with your unique PO number.

<Sales Support Team> [email protected] +44(0)20 7512 0550 Available : 09:00-17:00 GMT on business days

2. Acceptance

④ Procedure for ordering cabling – Acceptance

mailto:[email protected]

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1.Customer Name Optional but helps us to find the correct location. A-end MUST be the customer that is ordering the cross connect and must be directly contracted with Telehouse for that location. 2. Telehouse Building –Mandatory (e.g. North) 3. TFM Room OR Suite Name)– Mandatory 4. SFM OR DFM and Rack Number – Mandatory The rack is normally a letter followed by a number-(e.g. TFM room 1, Rack A 1 or TFM room 1, DFM XX, Rack A 1). 5. Patch Panel : If required Please provide this info if you require the cables to terminate on a specific patch panel. Each patch panel will have its own reference. 6. Device, U position / 9.Port : If required Please provide this info if you require the cables to terminate on a specific device, U position, or specific Port. Each port will have its own reference. 7. Notes This can be anything extra we may need to know. (e.g. Leave 1m tail. Loop cable, Leave hanging etc.) 8. Diverse Route If you need a diverse route, you will need to order 2 pairs or 2 cables. This applies where the cables have the same A-end and B-end locations. However, each cable will take a different route. Also you can order a routing to be diverse to an existing cables – please ensure you provide the relevant TIC or ILK reference. 9. Cable Details –Mandatory Please select the cable type, quantity, and connector type you require. *Please attach LOA ( “Letter of authorization” to install at the B-end customer’s room )

⑤ How to fill out order form

ABC.Ltd North East

TFM room XX TFM room XX

SFM XX DFM XX Rack XX Rack XX

Any Detail addition to PP: XX Port : XX

1 pair LC/PC LC/PC

Cable to be left at top of cabinet with 2m tail

Reference No. XXX

DFG.Ltd

NO Yes PP : XXXX

Port : XXXX

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⑥ Cable and Connector types

Cable & Connector types available:

*< ILK to Each Building > Fibre Cable types available

Building Single mode Fibre Multi mode Fibre

North Two

West OM3

North

East

Metro

OM1,OM3

Internal Cabling (TIC)

Cable type

CAT 5e, CAT 6

Single mode Fibre SC/PC LC/PC FC/PC ST/PC SC/APC LC/APC E2000/PC E2000/APC ( MU, TAP8 )

Multi mode Fibre 50 (OM3,OM4) SC/PC LC/PC FC/PC

Multi mode Fibre 62.5 (OM1) SC/PC LC/PC FC/PC ST/PC

Interlink Cabling (ILK)

Cable type

Single mode Fibre SC/PC LC/PC FC/PC ST/PC SC/APC LC/APC E2000/PC E2000/APC ( MU, TAP8 )

Multi mode Fibre 50 (OM3) SC/PC LC/PC FC/PC

Multi mode Fibre 62.5 (OM1) SC/PC LC/PC FC/PC ST/PC

VLAN Interlink

(10 BASE-TX/100 BASE-TX/1000 BASE-TX))

E1 Interlink

Connecter Type

Connecter Type

RJ45

Coaxial cable

2003, 3002, RA7000

RJ45

BNC

1.6/5.6 (MALE, FEMALE)

1.0/2.3 (MALE, FEMALE)

BT Type 43 (MALE, FEMALE)

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⑦ Patch Panels

If additional cross connects are needed in the future, Telehouse would recommend installing patch panels, as shown below: We offer 2 types of patch panels. 1. Coupler panel : best for “ from 1 to 6 pairs” of cross connects. 2. Splice panel : best for “ more than 6 pairs installed at one time” of cross connects.

1. Coupler panel 2. Splice panel

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The Telehouse Access system ensures that personnel are only able to access areas to which they are fully authorised to enter.

⑧ Access

“DFM /Suite room”

If access is required to install a cross connect order, please ensure you arrange for this to be authorised by our Installations team 1. Telehouse Installations team will send a list of Telehouse engineers and dates access is

required. 2. Please then send an email to Docklands Security <[email protected]> to authorise

our access. 3. If Telehouse sends an access request for “B” end, please ask “B” end customer to grant

access through Telehouse Security by email to <[email protected]> . *Note – LOAs (Letters of Authorisation) cannot be accepted for access – the Telehouse procedure must be followed

I came to implement the cabling order….

Are you authorised by the customer?

Knock, knock



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Telehouse Address Coriander Avenue, London E14 2AA Website: www.telehouse.net

Please check your contract details and if you have any questions, please contact us.

⑨ Useful Contacts at Telehouse

Telehouse Cable Order Guide...3 Telehouse Cable Order Guide Telehouse Confidential There are 2 types...

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