Telecommunications Industry View - 2012
Transcript of Telecommunications Industry View - 2012
Telecommunications Industry View ‐
2012
Agenda
London 2012 ‐
Working TogetherJoint Operators Olympic GroupIndustry Planning EC‐RRGNational Emergency Alert for Telecomms
UK Mobile Industry support for London 2012 ......
The mobile industry has worked collaboratively and invested substantially to support the
Games ............
• Assessing Customer Demand
• Setting clear objectives
• Designing, Building and Testing
• Operational Support
Commitment to our Customers & UK plc
2012 Mobile Service Demand Analysis:
Over the last 24 months we have:
• co‐ordinated views across the mobile industry
• worked with a variety of interested parties ...eg. Locog,TfL, Broadcasters, Content providers
• examined previous events ... Olympics, Football/Rugby World Cups, cup finals, Papal visit,
Royal Wedding, Glastonbury, Wimbledon, Silverstone, Sailing regattas, Tube strikes, etc, etc
• incorporated independent Olympic people movement studies …
• examined > 100 event locations
• evaluated mobile activities of each demographic groups
• forecast trends in mobile devices and usage
London 2012 will have a unique footprint ..... But we have put a
lot of effort into predicting what that footprint will look like.
Olympic Activity: Impacts the whole country and most walks of life ...
Those with
Tickets ...
Travellers and
visitors ...
Those at big
screen
venues ...
Social Groups ...
Those at
home ...
There are c. 80m mobile devices in the UK .... So most are our customers
EXAMPLES ....
Comp venuesBus routesRoadsTrainsAirportsFerry PortsAthlete VillageNew stadiaExisting stadiaVIP areasBig screensPublic areasRiver eventsCultural
events
FireworksTouch routeMedia venuesCamp groundsVolunteersHotelsIOC venuesCar parks
Etc,etc
EXAMPLES ....
Comp venuesBus routesRoadsTrainsAirportsFerry PortsAthlete VillageNew stadiaExisting stadiaVIP areasBig screensPublic areasRiver eventsCultural
eventsFireworksTouch routeMedia venuesCamp groundsVolunteersHotelsIOC venuesCar parks
Etc,etc
Business as Usual: UK plc has to function as normal during the Olympics ...
We are conscious of the need to avoid Olympic venue mobile traffic impacting
business efficiency in neighbouring areas ....
queues
Big screen
Stadium
Road
Offices with
traffic overlap
risk .....
crowds
• Un‐forecast gatherings and people densities
• Customers stimulated to demand simultaneous service
• Free/unlimited rich content for mobile devices
• Cyber attacks
• Grid locked roads/transport
• Major security events
The unpredictable:
......is inevitable, but impractical to forecast specific impacts...
UK plc has a reasonable track record in coping with the unpredictable.... There are plenty of contingency plans in place
Cities tend to absorb these wellCities tend to absorb these well
Common sense neededCommon sense needed
Guidance issued to providersGuidance issued to providers
BAU defence activity for Telco’sBAU defence activity for Telco’s
Cities tend to absorb these wellCities tend to absorb these well
Separate activities underwaySeparate activities underway
What does ‘controlled service’
look like?:
This depends entirely on the specific circumstances that triggered the
need for control but mobile operators will normally:
• Give highest priority to emergency traffic (eg. 999 voice)
• Give next highest priority to ordinary voice traffic and text
• Carry most mobile data traffic, but may need to reduce performance
for short periods for some customers in exceptional circumstances
Traffic
Mobile networks have been built to max
capacity but short periods of exceptional load
may result in reduced performance
Industry Co‐operation .... and individualism:
JOOG
We remain active commercial competitors .... But 2012 co‐operation is high
Joint Operator Olympic Group (JOOG)
Plans are in place…
Delivery is underway…
chair: O2
chair: BT
workstream lead:
O2workstream lead:
Vodafone
workstream lead:
MBNL/3
workstream lead:
Everything
Everywhere
• Comprises all Mobile Network Operators, Airwave, BT, and LOCOG
• With every operator playing a crucial role
Building a multi‐operator ‘mini‐network’
for the Olympic Park, and extra shared
sites across other London and UK venues
Joint Operator Olympic Group
= JOOGWho is it
• Telecommunication Group Comprises all Mobile Network Operators,
Airwave, BT, and LOCOG
• With every operator playing a crucial role
What is it doing • Provision of 2G & 3G Voice and Data coverage in and around Olympic
Park• Provision of coverage will be for main Public Areas only (Front of
House)
How is it operating • As single operator as much as possible• Must not simply run separate equipment and combine outputs.• Minimise risk by using known technology and existing designs• Minimise space & power requirements, but maximise capacity
• During the Games• Will operate as a single company for maintenance , fix and supportAn Industry lead body to provide Mobile service in London for our
customers and visitors alike......
What good looks like for Mobile customers:
• Most of our customers will, for most of the time, in most
locations get their normal good mobile service
• A few may have short periods of controlled service if we
get excessive traffic bursts in odd locations
• Many will get better than normal service, because we
have invested so heavily
The mobile industry is not planning to fail its 80m customers (inc visitors)
during the 2012 Olympics......
Examples of what we are doing: Matching Supply and Demand ......
Co‐ordinated building
MaximumCapacity
Leading edge but proven designs
Dedicated
operational
support
Substantial extra Mobile Coverage
Guidance to content
providers
Wi‐fi in the Olympic Park
• Many modern customer mobile devices have the ability to use
wi‐fi as well as cellular service.
• LOCOG granted BT exclusive rights to deploy Public Access Wi‐Fi
on the Olympic Park, but with strict conditions.
• BT are funding a wi‐fi overlay network for customers, with
optional wholesale access to Mobile network operators.
•Services will be delivered from Jan 2012 and available until Jan
2013 under the Olympic agreement with LOCOG.
•Coverage Examples (subject to final surveys):Performance Venues and concourses *Food Halls and major retail facilities (subject to agreements with sponsors)Sponsor Showcase areas (subject to owner agreement)Spectator Services areaMain Entry Points/Ticket and security check areasThe Park Common Domain
*Except areas with specified Olympic Family Enhanced Mobile Service with Wi‐Fi OffloadN.B. Public Access Wi‐Fi is specifically precluded from key media locations within the
performance venues and from MBC and IPC buildings
Clear Customer
Choice:
‐Cellular only‐Cellular with wi‐fi‐Wi‐fi only
Clear Customer
Choice:‐Cellular only‐Cellular with wi‐fi‐Wi‐fi only
Example 2:
Public wi‐fi is also available from multiple operators outside the Park ...... But this is BAU for UK plc.
Rapidly approaching the finish ......
The UK mobile & fixed industry .....
• Has drawn on best practise around the world on similar events
• Used learning from major UK events
• Is providing lots of new network coverage across the UK
• Has invested in maximum capacity at the main event stadia
• Has controls in case of short term traffic peaks
• Has worked with key content providers to guide ‘mobile‐friendly’
apps
We have a shared interest in making London 2012 a success
for our customers and visitors alike......
So what have we planned for if it goes wrong? •We brainstormed some scenarios that should be worked through
•Worked out the most likely
•Produced some test plans
•Began the testing schedule
•Refreshed our internal process
•Carried out a Business Impact Assessment
•Looked at our Business Continuity Plans ‐enhanced if appropriate
•Looked at our people and resource plans ‐
•Looked at our Vendors and Key suppliers
TERRORIST ATTACK
–
PLANNED AND TESTED RESPONCE ‐
Test how we would react
LOSS OF POWER TO EQUIPMENT On and OFF Olympic Park
LOSS OF MOBILE IN OLYMPICS PARK
– test the processes in Jan/Feb (antenna swaps, h/w change, etc)
– also ensure provision of Manx Telecom cards as backup to any loss of network
PEOPLE GO ON STRIKE / UNABLE TO TRAVEL TO WORK
– contingency plans being worked through
LOSS OF ROAMING LINKS
– test resilience, perform risk analysis/business impact and agree Duty of
Care comms to FNOs
LOSS OF OSS TOOLS
‐
test resilience, perform risk analysis/business impact
LOSS OF MTOC & TOC – Mobile Command Centre ‐
making sure there are continuity plans
LOSS OF MAJOR SWITCH SITE
– review existing designs and test the procedures
LOSS OF COMPUTERCENTRE
– review existing plans and test the processes
CONGESTION
– review and update technical options that could be progressed dependent
on situationMOVEMENT OF SUPPORT FIELD FORCES IN/AROUND LONDON
– have people on site/venue as far as is
possible, pre‐book accommodation, prioritise within our sites
MOVEMENT OF PEOPLE AND SUPPORT TEAM AROUND THE OLYMPIC VENUES –Engineers on site
LEGAL & REGULATORY CHANGES
– review & understand future plans
EC‐RRG ‐
Exercise NEAT call process
This isn’t the final list – we’ll continue to assess and test our assumptions
Some level of Network congestion could happen and there are a number of levers that can be used to manage it
Core Network Switches
•CPU load is self limiting and will prioritise calls over other transactions such as producing
performance statistics
Radio Level Access Overload ‐
MTPAS
•Used to stop voice and data•Can be cell specific, MSISDN specific and number range specific
•Tested as a minimum every 2 weeks
Call Gapping
•Used to control mix of inbound / outbound traffic
Data restrictions
•Perform Load balancing
•Turn off APN(s)•Block URL(s)
The appropriate actions will be taken once the source of the congestion
and all circumstances are fully understood......
EC-RRG Electronic Communications – Resilience
& Response Group
Geoffe Eveleigh Chair of EC-RRG Telefónica UK Ltd
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
Purpose
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
The Electronic Communications Resilience and Response Group (EC‐RRG) is a tripartite
group that consists of representatives from Government, the Telecommunications Industry
Regulator (Ofcom) and electronic communications providers and enablers.
The group focuses on developing and disseminating best practice in telecommunications
resilience.
The Group also focuses upon developing and testing the most appropriate processes to
respond to a range of contingent risks.
Provider an annual statement to Business Skills and Innovation
Secretary
The
Electronic
Communications
Resilience
and
Response
Group
(EC‐RRG)
is
a
tripartite group that consists of representatives from
• UK Government,
• Devolved Administrations and Local Government
• Telecommunications Industry Regulator (Ofcom)
• Fixed Network Operators
• Mobile Network Operators
• Airwave
• Internet peering hubs.
• Ministry of Defence
• CPNI & CSOC
Membership
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
• The manage the National Risk of the loss of Telecommunications
• To encourage resilient provision of Telecomm Infrastructure
• Provide a plan to mitigate the Risk
• Delivers Co‐ordination Restoration on a National Scale (NEAT
• Information Exchange ‐
• New and emerging technologies, legislation changes & feedback
• Collaboration amongst Industry and Government
• Testing & Exercising (Including Comms & NEAT)
• Works for “PLC”
and our customers
Drivers & Activities
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
The group works to develop & share best practice in telecommunications
resilience by the use of specific working group reporting back quarterly to the
plenary group .
Current work streams
Cyber Attack…
How do we response and report incidents
NEAT…
Is the current process fit of purpose – C.I.
Olympics….
Are we ready ? Reporting
Governance
What us could we do, emerging technologies
Documentation
Communications and publicly
LRF. Neat & Testing
Test , Test and Test again
EC‐RRG Work Streams
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
It is recognised that it is impossible to test something as complicated as
a modern telecommunications network with complete certainty.
Therefore Communications Providers work through the EC‐RRG to
demonstrate that potential failure scenarios have been envisaged
and
that contingency plans for service restoration are being continuously
updated and tested.
The objective of the work that the EC‐RRG undertakes is to maintain all
of the Telecommunication members ability to fulfil, as a minimum, its service
obligations in the event of network failure to its customers and
the UK.
EC-RRG Planning & Testing
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
There is strong collaboration between industry and government at
all levels on
mitigating the risks and a wide engagement of the Service provider communitythrough the EC‐RRG, whose Membership comprehensively covers the Electroniccommunications sector.
While it is recognised that there are currently good levels of resilience, it is also constantly acknowledged by members that there is no room for complacency.
The group is well established and is bring to branch out and collaborate with otherindustry sectors .
The model and working practices of the group have also been shared across Europeand beyond an are being adopted.
EC‐RRG ‐
‘Going forward together’
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
So what happens if it goes ......!! Big Time
•Manchester tunnel fire•London bombings•Buncefield Oil Terminal•Greyrigg train derailment•2007 summer floods•Ilford tunnel damage•Paddington exchange flood•Cyber Attack
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
Stick with the tried and test process of Major Incident Management
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
So the Telecommunications Industry and UK Government has developed an process called
N.E. A. T.
NATIONAL ALERT for TELECOMMS
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
National Emergency Alert for Telecomms (NEAT) Overview
As
one
of
the
main
outputs
of
the
EC‐RRG
is
NEAT
is
a
high
level
strategic
process
for
engaging Senior representatives from the UK’s major Telecommunications providers in the
shortest possible time during a serious incident which has effected or has the potential to
severely affect one or more service providers
When
a NEAT
activation
is
issued,
an
audio
conference call,
known
as
a
“bridge”
is
established. This is facilitated by either BT or Cable & Wireless Worldwide. On this call the
Telecommunications
providers
provide
a
“brief”
on
the
nature
of
the
incident
and
its
impact to the services they provide. This allows BIS ( Dept. Business Innovation & Skills)
to gather
a view
on
the
current
availability,
performance and
operations
of
the
Telecomms
Networks
as
a
whole.
Once
a
recovery
strategy
has
been
identified
the
Telecommunications
providers
have
the
opportunity
to
offer
or
seek
assistance
of
mutual
aide. This can be in the form of manpower, equipment emergency
vehicles etc.
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
Process
Invocation of the NEAT process is covered in the documentation but a in practise a NEAT
call is made when an even or series of events has caused or is likely to cause disruption or
severely impact the ability the Communication Services provided by one or more
communications providers and which is beyond their business as usual operations
Attendance on the NEAT conference “Bridge”
Member, and if necessary accompanied by
the companies managing their services or subject matter experts
to support. UK
Government & Regulator attendance is always required.
The EC‐RRG member organisations retain the overall responsibility for their service and any
impact on their company and the services they provide.
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
Criteria
NEAT Alert Criteria
The Criteria for requesting a NEAT conference Call would be a Major Incident which is
defined as “ An event or series of events with the ability to severely impact
communications provided by one or more telecommunications providers and which is
beyond their business as usual operations.
Attendance Criteria
Attendance on the NEAT conference Bridge is by EC_RRG member organisations
accompanied by (if required) their network or equipment managed service partners or
equipment suppliers as subject matter experts. The EC‐RRG member organisations retain
overall responsibility for reporting on the service impact on their service and operations.
EC-RRGElectronic Communications
Resilience & Response GroupProtecting Communications
Telecommunications Industry View ‐
Feb 2012
Questions
Paul Mitchell VF UK [email protected]
Keith Wallis Cable & Wireless World Wide [email protected]
Geoffe Eveleigh Telefonica [email protected]
• Supporting Slides