Project on Telecom Sector

Bsnl, Reliance Infocomm and Bharti Airtel

Presented ToProf.Debjani Ghosh

List of Contents

• Overview• HRP• Job Analysis• Recruitment• Training• Performance appraisals• Conclusion

NLAcknowledgement

At the successful completion of our project, we would like to express our sincere gratitude to all the people without whose support this project would not be completed.At the onset, We would like to thank my institute “LN COLLEGE OF MANAGEMENT” for giving us the opportunity to undergo this research project.We would also like to acknowledge the constant help and encouragement of our project guide Prof. Debjani Ghosh who has given her valuable suggestions and expert guidance and support.We would also like to thank all those who have directly or indirectly helped us in the preparation of this project.

Overview Indian Telecommunication INDUSTRY • The Indian telecommunications has been zooming up the growth

curve at a feverish pace, emerging as one of the key sectors responsible for India's resurgent economic growth.

• India is has surpassed US to become the second largest wireless network in the world with a subscriber base of over 300 million in April, according to the the Telecom Regulatory Authority of India (Trai).

Graphs

About

VisionBSNLBe the leading Telecom Service Provider in  India with global presence.  

Create a customer focused organisation with excellence in sales, marketing and customer care.  

Leverage technology to provide affordable and innovative products/services across customer segments

Provide a conducive work environment with strong focus on performance

Establish efficient business processes enabled by IT

Reliance Infocomm

 “We will leverage our strengths to execute complex global-scale projects to facilitate leading-edge information and communication services affordable to all individual consumers and businesses in India. We will offer unparalleled value to create customer delight and enhance business productivity.

We will also generate value for our capabilities beyond Indian borders and enable millions of India's knowledge workers to deliver their services globally.”

AirtelVision 2010

– By 2010 Airtel will be the most admired brand in India: • Loved by more customers • Targeted by top talent • Benchmarked by more businesses

Vision 2020 – To build India finest business conglomerate by 2020 – Supporting education of underprivileged children through Bharti Foundation – Strategic Intent:

• To create a conglomerate of the future by bringing about “Big Transformations through Brave Actions.”

Mission• BSNLTo provide world class State-of-art technology telecom services to its customers on

demand at competitive prices.

To Provide world class telecom infrastructure in its area of operation and to contribute to the growth of the country's economy.

• Reliance InfocommTo attain global best practices and become a world class communications service provider-guided by

its purpose to move towards greater degree of sophistication and maturity.

To work with vigor, dedication and innovation to achieve excellence in service , quality , reliability, safety and customer care as the ultimate goal

To contribute toward community and national building.

• Bharti Airtel– “  We at Airtel always think in fresh and innovative ways about the needs of our customers

and how we want them to feel. We deliver what we promise and go out of our way to delight the customer with a little bit more”

Human Resource Planning in BSNL, Reliance and Airtel

Human resource planning is done as per the business plans of the company in all the three organizations

It is also dependent on the growth and expansion of the business

JOB ANALYSIS

• BSNL Job Description

Job title

Duties and responsibilities*

Working conditions*

Salaries and Incentives

Job Specification

Qualification

Qualities*

Experience

Family Background*

Training *

Inter personal Skills*

• Bharti Airtel Job Description

Job title

Duties and responsibilities

Working conditions

Salaries and Incentives

Job Specification

Qualification

Qualities

Experience

Family Background*

Training

Inter personal Skills

•Reliance InfocommJob DescriptionJob titleDuties and responsibilities*Working conditionsSalaries and Incentives

Job SpecificationQualification QualitiesExperienceFamily Background*Training Inter personal Skills

Recruitment is Done

• BSNL

On annual basis as per the government Acts.

• Reliance Infocomm

Yearly and half yearly ,As per the requirement

• Bharti Airtel

Annually and half yearly

RECRUITMENT

BSNLExternal sourcesManagement consultantAdvertisementManagement instituteRecommendation

Reliance InfocommInternal sourcesPromotionTransferRetired manager Recall from long leaveInternal advertisementExternal sourcesManagement consultantAdvertisementManagement instituteRecommendation

Bharti AirtelInternal sourcesPromotionTransferInternal NotificationExternalCampus Consultancy'sWalk-Ins

TRAINING

BSNLLectureOn-the-job-trainingProgrammed instructionSimulations

Reliance InfocommOn the JobSeminarClass room methods(2 Weeks)

Bharti Airtel On the jobFeedback through mentor or peersClassroom Methods(6 Days)

PERFORMANCE APPRAISALS

BSNL• IN the BSNL performance

appraisal doesn’t play a great role reason behind that it’s a government organization but it’s a important part of organization.

• 360 degree appraisal• A service book which is

written by his senior.• ‘open review system’

Reliance Infocomm• 360 degree appraisal• Check list method

Bharti Airtel•Yearly and half yearly•Normalization method•Rating Scale1 is poor5 is Very good360 degree appraisal for top level management

Conclusion:-

• Telecom sector is one of the fastest growing sectors in India. There is enormous growth and development in technical requirement as well as the HR initiatives to be undertaken to achieve the MISSION set with high standards of corporate VISION.

• Having said that it is imperative to say that HR is and will be playing an important role in acquiring manpower with the required soft skills and developing the employee with adequate motivation for higher retention.

NLBIBLIOGRAPHY

Maya Verma (Head HR Airtel West hub)Wincy Joseph (PA of HEAD HR BSNL)Mrs. Bulandey( Team Leader Reliance Infocomm)

WEBLIOGRAPHYwww.google.comwww.scribid.com

Presented byGroup –EDeepali ParedshiDisha DhaneshaPraveen PawarRajesh KurmiMohd. Irshad Ansari

Thank you