A TECHNICAL REPORT

ON

STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

CONDUCTED AT

MTN Nigeria Communications Limited,

ABAKWA,

KADUNA

BY

NASEER A ABUBAKAR

KASU/08/CSC/1017

SUBMITTED TO

DEPARTMENT OF MATHEMATICAL SCIENCE,

FACULTY OF SCIENCE,

KADUNA STATE UNIVERSITY,

KADUNA

IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF SCIENCE HONOURS (B.sc HONS)

DEGREE IN COMPUTER SCIENCE

JUNE 2012

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DECLARATION

This is to certify that this report was written and submitted by me, NASEER A ABUBAKAR, in partial fulfillment of the six months students industrial work experience scheme (SIWES), undertaken at MTN Nigeria Communication Limited Abakwa Kaduna.

NASEER A ABUBAKAR

KASU/08/CSC/1017 Sign/Date

MAL.AMINU

SIWES SUPERVISOR Sign/Date

Mrs. SA’ADATU ABDULKADIR

DEPT SIWES Coordinator Sign/Date

Dr. YOHANNA TELLA

Head of Department Sign/Date

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DEDICATION

This report is dedicated to Almighty ALLAH for His guidance and protection

through the program and a lifetime.

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ACKNOWLEDGEMENT

I wish to forward my profound gratitude to Almighty Allah and all those who stretched a

“helping hand” to me before, during and after the period of the SIWES.

I also acknowledge the contribution of various authorities in this field of studies; I thank

them for making the experience available to me and my fellow students in the faculty of

science.

Finally, my sincere gratitude goes to Engr. Godwin Aboh, who is my industrial based

supervisor, for his love and not tiring assistance. And to my lecturers, I remain indebted

to you and MATHEMATICAL SCIENCE DEPARTMENT as an entity.

TABLE OF CONTENTS

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Title Page - - - - - - - - - - - - - - - - - 1

Declaration - - - - - - - - - - - - 2

Dedication - - - - - - - - - - - - - - - - - - 3

Acknowledgement - - - - - - - - - - - - 4

Table of Content - - - - - - - - - - - - - - - 5

Chapter One

1.1 Definition of SIWES - - - - - - - - - - 7

1.2 Aim of SIWES - - - - - - - - - - - - 7

1.3 Objectives of SIWES - - - - - - - - - - - 7

1.4 Achievement of SIWES - - - - - - - - - 8

Chapter Two

2.0 Organizational Hierarchy - - - - - - - - - - 9

2.1 Organizational Chart- - - - - - - - - - - - - 9

Chapter Three

3.0 Role of Unit Assigned - - - - - - - - - - - - 10

3.1 Description of Responsibilities - - - - - - - - - 10

3.2 Acquired Skills - - - - - - - - - - - - - - 10

Chapter Four

4.0 Summary - - - - - - - - - - - - - - - - - 12

4.1 Conclusion - - - - - - - - - - - - - - - - - 12

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1.0 DEFINITION OF SIWES

SIWES which was established through Industrial Training Fund (ITF) in 1973,

literally mean Student Industrial Work Experience Scheme. It is the skill training program

which forms part of the approved minimum academic standard.

1.1 AIM OF SIWES

The scheme is aimed at exposing students to industry based skills necessary for

smooth transition from the classroom to the world of work. It afford students of tertiary

institutions the opportunity of being familiar with the needed experience in handling

machineries and laboratory equipments which are usually not available in the educational

institutions.

The scheme is also charged with the responsibility of promoting indigenously trained

professionals (for the award of degree, diplomas and certificates). Participating in SIWES has

become a necessary condition for the award of Degree, Diplomas, and Certificates in specific

disciplines in most institutions of higher learning in the country, in accordance with the

educational policy of Government.

1.2 OBJECTIVES OF SIWES

To expose students to working conditions that they are likely to meet after graduation.

To provide an avenue for student in Nigerian tertiary institutions to acquire industrial

skills and experience in their various courses of study.

Expose students to work methods and techniques in handling equipments,

machineries, and chemicals that may or is not available in their institutions of higher

learning.

To remove some of the problems encountered during the transition from higher

institutions to the labor market.

To provide students with the opportunity of applying their theoretical knowledge in

real working situations thereby bridging the gap between theory and practical.

1.3 ACHIEVEMENT OF SIWES

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Over the years, SIWES has benefit student in the following ways:

a) Help student to develop a human-working relationship.

b) Help student to have a proper knowledge of labor market and job situation.

c) Expose student to practical aspects of their studies.

d) Enables students to understand and know the value of their courses of study.

2.0 ORGANIZATIONAL HIERARCHY OF INFORMATION SYSTEM (IS)

DEPARTIMENT OF MTN NIGERIA KADUNA BRACH

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The department is headed by Regional Team Lead Principal under the supervision of

Line Manager, who is also supervised by Team Lead...

3.0 ROLES OF THE UNIT I WAS ASSIGNED

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I was assigned to give the end user maximum support, which was based on ICT related services.

Rendering IT support to members of staff having difficulty with their computer Systems, printers and scanners

Re-installing operating system software and applications software on staff’s computer systems

Assisting the system engineers in rendering IT services to staff Helping in troubleshooting Clients’ desktop and laptop computers and replaced faulty

components of computers Assisting system engineers in daily , weekly and monthly backups of organizational logs

of activities within the organization

3.1 CLEAR DESCRIPTION OF MY RESPONSIBILITIES

As a Students’ assistant, my responsibilities were:

Assisting system engineers in daily, weekly and monthly backups of organizational logs of activities within the organization.

Assisting in picking calls on queue and resolving them. Assisting in quick response to end user. Assisting in system configurations Assisting in assembling of desktop systems Assisting in installing of application to end user.

3.2 SOME SKILLS ACQUIRED DURING THE PERIOD OF SIWES

The work experience scheme was indeed interesting, following the knowledge acquired

during the scheme. As a student I thought that there is no any difference between the

Microsoft windows operating systems editions such as windows7 starter, windows7

ultimate, and windows7 home basic, windows7 home premium, windows7 professional,

and Windows 7 Enterprise edition.

I now know the key difference between them

Which are as follows:-

Windows 7 Starter Edition is the entry-level edition for small notebook PCs and other PCs with limited hardware. It makes using your PC simpler. Key features that you will find in the Starter edition include the following::

Broad Application and device compatibility

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Safety, reliability, and responsiveness Ability to join a homegroup

Windows 7 Home Basic makes the things you do every day faster and easier. This edition is designed for value PCs in emerging markets. Home Basic includes the following:

Live thumbnail previews Advanced networking support (ad hoc wireless networks and Internet connection sharing) Ability to extend your screen across multiple monitors

Windows 7 Home Premium is the best entertainment experience on your PC. This edition provides full functionality on the latest hardware, easy ways to connect, and a visually rich environment. You’ll also get the following:

Advanced window navigation and personalization with several new Microsoft Aero® desktop improvements

The ability to create a homegroup, so you can easily share files between your networked PCs and devices

The ability to watch Internet TV and record TV on your PC with Windows Media Center Remote Media Streaming and improved support for different media formats

Windows 7 Professional is everything you need for work and home. This business-focused edition is great for small- and medium-sized companies, and people who have networking, backup, and security needs and multiple PCs or servers. You’ll also get the following:

Domain Join, which gives you the ability to join a managed Windows Server network Advanced Backup and Restore to help you back up your entire system to a home or business

network, Encrypted File System to help protect your data Windows XP Mode for running older productivity applications that require Windows XP Location Aware Printing, which helps you set different default printers for your home and work

networks

Windows 7 Enterprise. Windows 7 Enterprise, you can take advantage of the following features that are not available in Windows 7 Professional

It includes everything that operating systems needs

Microsoft BitLocker and AppLocker

DirectAccess and Brachcache

Enterprise search

Multilingual user interface packs

I used the Microsoft word to do a mail merge, by addressing a particular

document to various recipients.

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I used Microsoft viso to design a flowchart and some structure

I used the Microsoft excel application to form an inventory on every system in

the organization.

I used remote desktop connection to connect to server for backup

The interface below show the remote desktop connecting to server was done

successfully

The interface below is the Symantec backup software application it describe how to run

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The interface below show how the daily, weekly and monthly backup has been schedules

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Windows remote assistance is trying to connect to end user for support.

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The interface below is showing how remote assistance is offer to end user

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I used the Microsoft outlook express application, where I picked interest due to

it versatility. The application is used to send e-mail, plan schedules, save contact

or address books. The outlook express window is divided into the menu bar,

toolbars, folder list, preview pane.

The use of the outlook application introduced me to “internet”, due to the

requirement to set an e-mail which is a resource only available on the internet.

The ISP, which is a requirement, gives an address which has the User Id, Host

Name, and a Top level Domain Name. The Microsoft software for an e-mail is

the outlook express.

I learnt the naming convention on the internet for locating information called the

universal resources locator (URL). A URL is also referred to as a general structure

on address.

I learnt about some protocols, especially those used on the internet and some search

engines.

I learnt how to connect to any system in the domain

I learnt how to join systems to domain of MTN. (mtn.com.ng) is the domain name

I learnt how to use command line to run some command in the domain and outside

the domain

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4.0 SUMMARY

The Student Industrial Work Experience Scheme (SIWES) is a very important program

which exposes students of various field of study to challenges and provides a wide range of

chances to learn in areas they lack practical experience. During this scheme, I was able to

acquire knowledge in some of the Microsoft application packages, very little on HTML in web

design; concentrated more on Microsoft windows express for its thrilling effect on me and its

internetworking ability.

4.1 CONCLUSION

In simplest of terms, the period of the student industrial work experience scheme (SIWE)

with MTN COMMUNICATIONS NIGERIA LIMITED has been a remarkable one as it has

established controlled relationship between the staff of centre, the students and me. This gave

me the flair to concentrate and learn.

Finally, I will like the department to go strictly into inculcating practical

knowledge of Microsoft windows operating systems which will enable student to

know more on windows features and the importance.

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