www.techsailor.com

Engaging Your Customers Online

www.techsailor.com

businesses to achieve better profits by retaining and acquiring customers

Online Customer Engagement Solutions for:

www.techsailor.com

Some of our Notable Clients…

Online

Online Customer Engagement??

Listen to, Support and Build Loyalty amongst Customers

What is

Customer Communities

Online

Online Customer Engagement??

Social Media Marketing

Listen to, Support and Build Loyalty amongst Customers

Educate and Acquire new Customers

What is

Customer Communities

Social Media

Knowing Your Customers Better

1. Customer Communities

By 2010, 60% of Fortune 1000 companies will be hosting or are connected to some form of online communities

- Gartner

“

”

Why do you need aCustomer Community

Dialoguewhat are customers

saying about your brand

How much do customerstrust us

Trust

Peer review can greatly affect purchase decisions

How are customers finding answers

to their problems

Solutions

Are my customerssupported in a

timely manner

Speed

Users can get peer support, where solutions are reusable

Admin can track and answer unresolved questions

Will my customerscome back

Loyalty

User can earn points based on online activity

Admin can define how points are earned

What do customers want in the

next product

ProductInnovation

Members can vote for the best idea…

… and continue to discuss and build on it

Local kayaking school experiences real ROI…

…using our Customer Community

Revenue grew 300% in just 3 months

Reach New Customers

2. Social Media Marketing

In the near future we will no longer search for products and services; they will find us

via Social Media

searchfind us

Visit Sri Lanka 2011 Campaign

Visit Sri Lanka 2011 Campaign 600 new followers in 5 days

Visit Sri Lanka 2011 Campaign 500 new followers in 4 days

Visit Sri Lanka 2011 Campaign 138,517 views

Visit Sri Lanka 2011 Campaign 15,106 views

figures gathered before campaign launch!

Project Showcase

Some of our Works

Alumni Social Network

Professional Social Network

Food Review Community

Mobile App Sharing Community

Scratch Card Facebook App

Scratch Card Facebook App

Adaptable layout for any network

Social Analytics

Loyalty and redemption systems

- Online Customer Communities

- Social Media Marketing

Online Customer EngagementprovidesTechsailor

Thank you!