Technology Trends and Their Impact on the Way We Live, Work and Learn
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Transcript of Technology Trends and Their Impact on the Way We Live, Work and Learn
Copyright © Enterprise Hive, LLC 2013
Technology Trends and Their Impact on the Way We Live, Work and Learn
Vicki TambelliniPresident & CEO @enterprisehive@vickitambellini
Copyright © Enterprise Hive, LLC 2013
Technology Changes Everything
Poll Question #1
Yes : Raise your hand if your organization is implementing or has implemented gaming technology in any part of your organization.
No : Raise your hand if your organization has not implemented gaming technology in any part of your organization.
Not Sure : Or, have no idea what I’m talking about.
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For those of you that know what I’m talking about, and are considering new game technologies, how soon are you considering implementing new technologies?
Within the next 18 months
Within the next year
Immediately (next 6 months)
We have no plans
Poll Question #2
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o Social Learning versus Social Media?
o The Transforming Workplace
o LMS and TMS Trends
o Impact of Game Mechanics on Learning and Collaboration
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Agenda
Social Media Social Learning
similar technology
different setting
Informal Informal Collaborative Collaborative Non-Institutional Institutional
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Social Media versus Social Learning
Social Media in the workplace does not constitute Social LearningCollaboration in the workplace can improve productivity
Organization-wide collaboration streamlines access to information
Effective collaboration fuels better output, quality and timeliness
Better collaboration leads to lower employee turnover
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Social Learning has a direct impact on engaged employees and engaged employees drive results.
“Disengaged workers cost the economy about $328 billion annually*”
Recent Gallup Employee Engagement Index:
“71% of American workers are "not engaged" or "actively disengaged" in their work, meaning they are emotionally disconnected from their workplaces and are less likely to be productive” which impacts sales, customer service, quality, and profit.”
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*Engagement Data -http://gmj.gallup.com/content/24880/Gallup-StudyEngaged-Employees-Inspire-Company-Innovation.aspx
Why is Social Learning Important?
Culture of personalized learning
Culture of working anytime, anywhere on any device
Many devices including personal devices on corporate networks
“It’s all about ME.”
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Cloud, Social and Mobile are Transforming the Workplace
Boomers are adapting to technology
Generation X is the PC generation
Millennials are the Internet generation
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Multiple Generations of Learners
A study on the use of social media by Aberdeen Group found that top 20% of users of Web 2.0 tools in talent management experienced:
34% improvement in time-to-productivity
31% improvement in employee retention/turnover
Social Media deepens employee engagement by:
Building trusted connections among peers
Rewarding knowledge transfer
Sharing of best practices
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Social Media Drives Engagement
McKinsey recently correlated the relative value companies believed they
were getting from various social media technologies:
Video SharingWikiBlogsPodcastsSocial NetworkingPeer-to-peer Collaboration
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Social Media Technologies Benefits
LMS and TMS Trends
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• Responsive design for mobile deployment
• Selection of solution with open framework
• Secure and private social network options
• SaaS and Cloud deployments
• Certifications and Badging
• Gamification of learning
• Embedded data and analytics
Retention and Completion
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Industry continues to innovate to provide early intervention, feedbackand technologies to support students in traditional and corporate learning.
Gaming
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Non-traditional Gaming
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Gamification is the introduction of game psychology into the front end of business applications. It combines cleverly structured applications (game mechanics) with our deep emotional urges (basic human needs) to succeed, compete and collect things in order to win. When employed successfully it has the potential to build brand loyalty, increase sales and deeply engage with target audiences. -Toby Williams
“Gamification” Defined
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Maslow’s Hierarchy of Human Needs
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Competence
AutonomyRelatedness
Beyond Maslow
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Gaming Mechanics Gaming Dynamics Human Need
Points Reward Accomplishment
Levels Status Progress
Leaderboards Competition Recognition
Challenges/Quests Achievement Control over actions
Put it Together
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Catalyst for change Positively influence behavior
Gamification
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Utilities
Healthcare
Persuade
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Predicted that game-based learning is on the two-or-
three-year horizon for adoption in higher
education.
What makes it mind-blowing is the way Sal has used game mechanics to make dizzying subjects accessible and yes, fun and addictive.
- Eric Brunner
Teach
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Motivate
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Put in Bottle
Achievement
Recycle Bottles
Competition Reward
Get Points
What did you observe?
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It’s all about the customer experience
Online Customer Communities
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5 Ways to Develop CustomerLoyalty Using Gaming
Principles
Gabe ZichermannGamification Thought Leader
Game theory & customer communities
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Grind : simple and easy-to-understand action as the core of your product and loyalty effort.
Example: Logging inRating an articleSharing a comment
Gri
nd
Step #1
Build Loyalty with Gaming Theory
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Build Loyalty with Gaming Theory
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XP System : experience points to understand the behavior and knowledge of your users.
Example: 1 point each time logged in
Poin
ts
Step #2
Social Actions : use at least 5 concepts such as “like”, “comment”, “rate”, “post” or “invite”. Thinking of these as social actions will also help you attract new users.
Assign XP point values to each of those social actions. Consider what the relative values should be.
Is creating a profile worth 10 times the commenting or just five times?
Build Loyalty with Gaming Theory
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Act
ions
Step #3
Action
Emotion
Expression
Positive Feedback
Return
Build Loyalty with Gaming Theory
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Ap
poin
tmen
t
Step #4
Social Loop with Appointment Mechanics
Consider the actions you just described. How do they fit into a social loop?
Appointment mechanic for a commitment to check in or come back on a regular basis.
Reward System: tangible benefit for good behavior
SAPSStatus
Access
Power
Stuff
Build Loyalty with Gaming Theory
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Rew
ard
Step #5
Grind Points
XP Social Loop
RewardsSAPS
Loyalty
Game Mechanics for Customer Community
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How are you using gaming mechanics?
Third party graphics in presentation compliments of
Google images. Copyright © Enterprise Hive, LLC 2013