Technology Performance Study Update · Technology Recommendation Update Recommendation #5:...
Transcript of Technology Performance Study Update · Technology Recommendation Update Recommendation #5:...
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Technology Performance Study Update
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Technology & Information Department
Technology Services
Technology Support
Data & Assessment
Educational Technology
District Technology
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Technology Performance Study
Conducted 2016-2017
Identified 15 Recommendations
Outlined prioritized multi-year plan
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Technology Report Recommendations
(Completed/Sustaining Summer 2019)
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Technology
Recommendation Update
Recommendation #1: Establish a Formal District Technology Governance Structure with Formal Management and Communication Processes (Completed/Sustaining)
• Established a District Technology Leadership Team to review projects and set priorities regarding project requests and implementation.
• Established Advisory Teams:
• Educational Technology Advisory Team –progress monitors educational technology and identifies technology initiatives focusing on instructional/classroom and student outcomes.
• Administrative Systems Advisory Team –identifies Technology initiatives focusing on system applications, operational efficiencies, and improvements.
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Technology
Recommendation Update
Recommendation #2: Reassess Network Security and Vulnerabilities (Completed/Sustaining)
• Facilitated risk assessment by third-party vendor and addressed recommendations.
• Developed schedule for internal and external technology security risk assessments from 3rd party vendors.
• Consolidated application development protocols to enhance consistency and oversight in ensuring security of internally developed applications as well as third-party data integration.
• Redeveloped internals applications to rectify security issues.
• Initiated internal alerts and reminders to promote key security practices
• Initiated process to implement two-step verification.
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Information / Network Security
Ongoing staff reminders and professional development
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Technology
Recommendation Update
Recommendation #3: Improve the District’s Technology Project Selection and Prioritization Processes (Completed/Sustaining)
• Formalized processes for project selection, prioritization, and implementation progress monitoring through District Technology Leadership Team and advisory team structure.
Recommendation #4: Examine the District’s Technology Staffing Model (Completed/Sustaining)
• Evaluated and restructured technology staffing to enhance efficiencies, align with district technology initiatives, and increase overall district-wide and building level support.
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Technology
Recommendation Update
Recommendation #5: Implement a Data Governance Framework for the District (Completed/Sustaining)
• Established Student Information Management Advisory Team to oversee data managementand security protocols as well as to develop standards for data input and quality.
• Completed a data integration map to identify data transfers and integrations with system applications.
Recommendation #6: Expand the use of the Help Desk Ticketing Application in Reporting and Tracking Technology Support Requests and Issues (Completed/Sustaining)
• Standardized technology support teams use of help ticket support system.
• Initiated progress towards self-service portal and enhanced service requests work-flow via categorization of help tickets and enhanced analytics.
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TechnologyRecommendation Update
Recommendation #7: Accelerate the Replacement Cycle for District Technology-Related Assets (Completed/Sustaining)
• Student device replacement cycle adjusted toa four-year schedule.
• Enhanced communication with school sites regarding replacement schedule
• Implemented new assessment management system to monitor technology assets
Recommendation # 8: Invest in Technology Professional Development of All District Staff (Completed/Sustaining)
• Approximately 5,750 of hours of Professional Development completed by staff focused on 1:1/2:1 classroom technology integration, Office 365, and business productivity.
• Enhanced building-level professional development and support with Technology Integration Specialist (TIS) structure.
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Technology
Recommendation Update
Recommendation #9: Implement a Best Practice Portfolio, Program, and Project Management Framework to Include All District Technology Projects (Completed/Sustaining)
• Developed and implemented a standardized process for project selection and prioritization through District Technology Leadership Team and Advisory Team structure.
Recommendation #10: Study the Ratio of Students Per Device in the Instructional Setting (Completed/Sustaining)
• Studied and initiated implementation of a 1:1 classroom ratio for grades 3-12 and 2:1 ratio for grades K-2.
• Initiated implementation of asset managementsystem to coordinate and monitor device inventory
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Study the Ratio of Students Per Device in the Instructional Setting
New SPS Technology Integration Model:
Secondary 1:1 Student Ratio
Elementary 1:1 or 2:1 Student Ratio
Requirements for teacher professional development prior to deployment
15,600 bond funded student laptops deployed since Summer 2018
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Student Badging Technology
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Technology
Recommendation Update
Recommendation #11: Develop Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) (Completed/Sustaining)
• Identified and initiated monitoring of performance metrics:
• Average time for Help Ticket to be resolved
• Volume of Help Tickets resolved per month
• Percentage of uncategorized tickets
• System and application availability benchmarks
• Project timeline completion rate
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Key Performance Indicators
System Disruptions: Average 126 Days January 24th – PowerSchool 63 Minutes
May 2nd – Microsoft OneDrive and Sharepoint 55 Minutes
On-Time Technology Project Completion: 94%
Average Help Ticket Resolution: 22 hours per ticket
42% Reduction YTD
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TechnologyRecommendation Update
Recommendation #12: Improve Remote Connectivity Accessibility, Reliability, And Options for District Staff And Students (Completed/Sustaining)
• Transitioned Microsoft applications to cloud environment providing full remote access for all Microsoft applications and documents.
• Initiated schedule to setup Windows 10 and OneDrive on staff devices to migrate data tothe cloud by June 2019.
• Supported access and professional development for Office 365 Teams, SharePoint and other cloud-based apps to provide access for communication and collaboration
• Initiated ongoing evaluation of new and additional applications for cloud-basedenvironment.
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TechnologyRecommendation Update
Recommendation #13: Leverage the District’s Investment in a Disaster Recovery (DR) Site by Developing a Formal Education Continuity Plan (Completed/Sustaining)
• Developing critical system response outage communication plan.
• Solidified redundant systems at ITSC for PowerSchool, Business Plus as well as hardware to operate other critical applications and serve as data backup site for critical data.
• Research being conducted on redundant Internet connectivity.
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TechnologyRecommendation Update
Recommendation #14: Conduct an Inventory of District Applications and Analyze Application Relationships and Business Processes to Determine Areas of Consolidation and Efficiency (Completed/Sustaining)
• Conducted inventory of district curriculum applications and fully implemented single sign-on.
• Administrative Systems Advisory Team will conduct inventory and analysis of business applications to ensure high levels of efficiency and industry standards
• Completed a data integration map to document how data moves throughout systems; next phase of mapping is to fully document specific data elements integration between applications.
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Single Sign-On Clever Platform
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TechnologyRecommendation Update
Recommendation #15: Cloud-Based Deployment of Technology Solutions for the District (Completed/Sustaining)
• Blackboard learning management system, email services and file storage (Office365) weretransitioned to cloud environment.
• Developed cycle for evaluating new and existing applications for possible transition cloud environment.
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SPS Mobile App
Total of 2,050 downloads
Average of 20 new downloads per day
Most frequent items: PeachJar
Student Information / Notifications
Top Stories / News
Directory
Meal Balance / Menus
Bus Tracker
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New District Website
1.6 Million External Hits
29,000 Searches
Most Popular Pages Staff Section
Digital Tools
Job Openings
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Technology Integrated Platforms
Recently Updated or New Integrated Technology Tools
Blackboard Mass Messenger
Powerschool Special Education
PeachJar
Guide K12
Ocularis
NeoGov
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Next Steps
Continue to closely monitor and implement security strategies
Develop new three-year technology performance action plan
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Questions or Comments