Technology for independence user survey results glen joseph
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Transcript of Technology for independence user survey results glen joseph
USER REQUIREMENTS SURVEY
Home Sweet Home Conference, London, January 31st, 2013
Presentation by Glen Joseph –
Research & Policy Manager, Habinteg
Home Sweet Home Conference, London, January 31st, 2013
• Data collection from August to October 2012
• Study area - Germany, France, Holland, Belgium and UK
• Qualitative and quantitative data collection methods
• 185 completed interviews
• Confidence interval of about 7%
RESEARCH APPROACH
Less than 70
70-79
80 or older
49
91
42
TENANT PROFILE
Flat/Apartment
House
Bungalow
155
20
8
Belgium
Holland
United Kingdom
Germany
France
23
25
30
48
54
Prefer not to say
More than £20,000
Less than £10,000
£10,000 - £20,000
32
24
50
76
Three or more people
Two people
One person
2
65
116
Home Sweet Home Conference, London, January 31st, 2013
WHAT CHALLENGES DO THEY FACE?
Home Sweet Home Conference, London, January 31st, 2013
CHALLENGE #4: MENTAL HEALTH AND WELLBEING
Home Sweet Home Conference, London, January 31st, 2013
37% told us they faced challenges in sleeping at night.
CHALLENGE #3: DOMESTIC ACTIVITIES
Home Sweet Home Conference, London, January 31st, 2013
39% told us they had a hard time cleaning their homes,
while 27% faced challenges in getting the shopping done.
CHALLENGE #2: GETTING AROUND
Home Sweet Home Conference, London, January 31st, 2013
46% described getting around as a significant challenge.
CHALLENGE #1:
ONLINE BANKING/INTERNET USE
Home Sweet Home Conference, London, January 31st, 2013
57% reported difficulty with online banking
49% reported challenges in using the internet.
WHAT ARE TENANTS BIGGEST CONCERNS?
Home Sweet Home Conference, London, January 31st, 2013
CONCERN #4:
FINANCIAL MANAGEMENT
Home Sweet Home Conference, London, January 31st, 2013
28% reported concern with managing their financial affairs
CONCERN #3:
PERSONAL CARE AND HEALTH CARE
Home Sweet Home Conference, London, January 31st, 2013
35% reported concern with being able to take care of themselves and homes
34% mentioned concern with their health care and health monitoring
CONCERN #2:
MENTAL HEALTH AND WELLBEING
Home Sweet Home Conference, London, January 31st, 2013
41% of tenants reported concern with their mental health and wellbeing
CONCERN #1:
DISABILITY
Home Sweet Home Conference, London, January 31st, 2013
58% of tenants reported their main concerns are centred on their ability to get around, see, hear and communicate.
SPECIFIC CONCERNS FOR TENANTS
Home Sweet Home Conference, London, January 31st, 2013
Socialising, Communication, Loneliness,
Participating in the community, Mental Health, Getting out, Depression, Dementia, Feeling like a normal person,
Safety, Seeing who is at the door, Restricting my diet,
Sudden deterioration of health, Long term hospitalisation, Physical health, Having to ask for a maid,
Being helpless, Paying the bills, Loss of mobility, Cuts in benefits Becoming gradually disabled, Pain and pain management,
Independence, Not being able to clean as I should,
Not being able to look after my home,
Having to be put into a nursing home, Financial hardship
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WHAT SUPPORT DO THEY RECEIVE?
Home Sweet Home Conference, London, January 31st, 2013
SUPPORT #1: FAMILY AND FRIENDS
Home Sweet Home Conference, London, January 31st, 2013
Family, Spouse, Children, Phone Calls,
Transport, Siblings, Friends, Neighbours, Companionship,
Financial Assistance, Keeping in Touch, Cleaning,
Bathing, Shopping, No Family/Friends, No One Local
SUPPORT #2: SOCIAL CARE
Home Sweet Home Conference, London, January 31st, 2013
SUPPORT #3: TECHNOLOGY
Home Sweet Home Conference, London, January 31st, 2013
WHAT DO THEY THINK OF USING TECHNOLOGY TO SOLVE THEIR
PROBLEMS?
Home Sweet Home Conference, London, January 31st, 2013
ARE TENANTS WILLING TO CONSIDER TECHNOLOGY?
Home Sweet Home Conference, London, January 31st, 2013
Yes61%
No27%
I don't know12%
WHAT KINDS OF TECHNOLOGY WOULD HELP IMPROVE INDEPENDENCE?
Home Sweet Home Conference, London, January 31st, 2013
Mobility aids, Online banking, Powered chair, I don't want technology
Adaptations for the everyday, Security systems,
Emergency systems, Video communication, Mobile phone,
Tablet, Checking expenses, Computer, Internet,
Cleaning devices, Anything that will keep me independent,
I can't think of any, Online games,
There is no technology to help my problem, I don't know how to use technology, Technology is too expensive
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WHAT WOULD STOP THEM FROM USING TECHNOLOGICAL SOLUTIONS?
Home Sweet Home Conference, London, January 31st, 2013
BARRIER #3: USABILITY
Home Sweet Home Conference, London, January 31st, 2013
47% of tenants were worried that technology might not be usable for them.
BARRIER #2: AWARENESS
Home Sweet Home Conference, London, January 31st, 2013
54% of tenants claimed that they would not find out about new technologies.
BARRIER #1: AFFORDABILITY
Home Sweet Home Conference, London, January 31st, 2013
77% of tenants told us that affordability was a big barrier in adopting ICT
WHAT ARE THE MESSAGES?
Home Sweet Home Conference, London, January 31st, 2013
Home Sweet Home Conference, London, January 31st, 2013
1 Tenants have identify some clear needs that can be addressed by the project and also their main areas of concern
Tenants are happy to consider new technologies that might assist their independence
It is important to raise awareness amongst tenants regarding the products and services that are available
Main barrier to adopting ICT solutions is affordability432