TECHNOLOGY FOR COMMUNITY ENGAGEMENT...Crowdfunding Crowdsourcing Ideation Digital Storytelling...

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COMMUNITY ENGAGEMENT: THE NEXT GENERATION

TECHNOLOGY FOR COMMUNITY ENGAGEMENT


#ENGAGEYVR


WHAT DOES TECHNOLOGY ENABLE FOR THE COMMUNITY?• Participate more easily • Contribute on their own time • Have a voice when they were previously

unable (due to geography, social barriers, etc.)

• Share their opinions, advocate and champion ideas with their networks


#ENGAGEYVR


HOW DOES TECHNOLOGY ENABLE FACILITATION?• Widening the exposure /

increases breadth• Shareability• Making it easier to administer• Reduces the cost per person • Reduces manual input • Doing the analysis• Shows accountability


#ENGAGEYVR


WHAT ARE THE DISADVANTAGES OF USING TECHNOLOGY?• There can be information overload• No physical cues, risk of

misunderstanding• Reliance on text• Isolation• ?


#ENGAGEYVR

Source: IAP2 Public Participation Spectrum

PUBLIC PARTICIPATION SPECTRUM


#ENGAGEYVR

INFORM

Newsletter

Social media

Email

Website

Videos

Presentations

Livestreaming

Notifications

Infographic

SMS


#ENGAGEYVR

INFORM

TIPS FOR INFORMING USING TECHNOLOGY

• Tell a story

• Educate

• Use visuals

• Animate data

• Leverage your database

• Use the 1/3, 1/3, 1/3 rule


#ENGAGEYVR

INFORM


#ENGAGEYVR9

INFORM


#ENGAGEYVR

INFORM

10


#ENGAGEYVR

INFORM


#ENGAGEYVR

INFORM

SHARE CONTAGIOUS CONTENTS – Social Currency Will it make them look smart by sharing it?

T – Triggers Is it connected to an external factor?

E – Emotion Does it evoke emotion?

P – Public Are you providing a way for people to visibly join in?

P – Practical Value Have you offered something useful?

S – Stories Have you shared a compelling story/narrative?


#ENGAGEYVR

CONSULT

Newsletter

Social media

Email

Website

Videos

Presentations Polls & voting

Sociallistening

Commenting

Social media discussion

Livestreaming

Surveys

Notifications

Infographic


#ENGAGEYVR

CONSULT

TIPS FOR CONSULTINGUSING TECHNOLOGY

• Consulting is listening

• Always educate

• Feed what you hear back as an informing tactic

• Consider similar online and offline formats

• Consider tactics that bridge online and offline

• Don’t have too many open text fields

• Make sure it’s easy to use

• Ensure data validity through user authentication

• Make sure data can be exported/imported easily


#ENGAGEYVR

INVOLVE

Newsletter

Social media

Email

Website

Videos


Sociallistening

Commenting


Livestreaming

Surveys

Crowdfunding

Crowdsourcing

Ideation

DigitalStorytelling

Mapping

Notifications

Infographic

Forums


#ENGAGEYVR

INVOLVE

TIPS FOR INVOLVINGUSING TECHNOLOGY

• Go to the community with a problem, not a solution

• Allow the community to generate alternatives

• Always moderate and respond

• Think of feedback as being cyclical

• Invite community members to be advocates

• Consider similar online and offline formats• Have your say platforms vs. Public Meetings• Budget calculators vs paper, pens and sticky dots• Online mapping tools vs drawing a map


#ENGAGEYVR

INVOLVE

EXAMPLE:

THE EMPOWERMENT PROJECT


#ENGAGEYVR

COLLABORATE

Newsletter

Social media

Email

Website

Videos


Sociallistening

Commenting


Livestreaming

Surveys

Crowdfunding

Crowdsourcing

Ideation Large groupmeetings

Charrettes

Onlinecommunities

DocumentCo-creation

DigitalStorytelling

Mapping

Recruiting

Notifications

Infographic

ForumsDeliberative

Polling


#tamarackconnect

CHILD-FRIENDLY LEEDSTO MAKE LEEDS THE BEST CITY IN THE UNITED KINGDOM FOR

CHILDREN AND YOUTH.

FIVE OUTCOMES TO IMPROVE THE LIVES OF CHILDREN AND YOUTH:• ALL CHILDREN AND YOUNG PEOPLE ARE SAFE FROM HARM• ALL CHILDREN AND YOUNG PEOPLE DO WELL AT ALL LEVELS

OF LEARNING AND HAVE SKILLS FOR LIFE• ALL CHILDREN AND YOUNG PEOPLE ENJOY HEALTHY

LIFESTYLES• ALL CHILDREN AND YOUNG PEOPLE HAVE FUN GROWING UP• ALL CHILDREN AND YOUNG PEOPLE ARE ACTIVE CITIZENS WHO

FEEL THEY HAVE A VOICE AND INFLUENCE


#ENGAGEYVR

CHILD-FRIENDLY LEEDS


#ENGAGEYVR

EMPOWER

Newsletter

Social media

Email

Website

Videos


Sociallistening

Commenting


Livestreaming

Surveys

Crowdfunding

Crowdsourcing

Ideation Large groupmeetings

Charettes

Onlinecommunities

DocumentCo-creation

DigitalStorytelling

Mapping

DecisionMaking Platform

Recruiting

Notifications

Infographic

ForumsDeliberative

Polling

Participatory Budgetingfor decision-making


#tamarackconnect

ETHELOPLATFORM FOR COMMUNITY DECISION-MAKING

• HARNESSES COLLECTIVE INTELLIGENCE USING POWERFUL ALGORITHMS

THAT ENABLE THE FAIREST SOLUTIONS TO PROBLEMS WITH THE

BROADEST SUPPORT - WHAT WE CALL "OPTIMIZED CONSENSUS."

• ANALYZES FUTURE SCENERIOS IN A WAY THAT ALWAYS ARRIVES AT

ACTIONABLE RESULTS - THANKS TO THE ABILITY TO INCLUDE

DECISION CONSTRAINTS.

• IS CAPABLE OF ALL LEVELS OF ENGAGEMENT IDENTIFIED BY THE

INTERNATIONAL ASSOCIATION FOR PUBLIC PARTICIPATION (IAPP)


#ENGAGEYVR

ETHELO


#ENGAGEYVR

DISCUSS

• How could you move away from the basic survey and into something more interactive in your own work?

BRAINSTORM

IN GROUPS OF TWO

TECHNOLOGY FOR COMMUNITY ENGAGEMENT...Crowdfunding Crowdsourcing Ideation Digital Storytelling...

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