Technology and innovation in the Voluntary Sector S15

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SIGN UP FOR OUR NEWSLETTER AT WWW.INCLUDEM.ORG There for young people 24/7 Includem is a specialist charity, founded in 2000 solely to address a gap in services for Scotland’s most vulnerable and chaotic young people and their families.

description

Session that explores innovative use of technology by voluntary sector organisations. Carr Gomm uses individualised software to empower people with disabilities and communication impairments. ‘Click Go’ enables people to direct all aspects of their support and manage their own social care budget. Includem uses current accurate data to deal with risk in front line services sensibly, not to become risk averse and to achieve best outcomes for the young people it works with. Contributed by: CCPS

Transcript of Technology and innovation in the Voluntary Sector S15

Page 1: Technology and innovation in the Voluntary Sector S15

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Includem is a specialist charity, founded

in 2000 solely to address a gap in services for Scotland’s most vulnerable and

chaotic young people and their families.

Page 2: Technology and innovation in the Voluntary Sector S15

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• Includem staff work on a one to one basis with Young People and families in their own communities.

• Most of our support takes place out with office hours, 365 days a year with 24hr access to services via helpline.

• Embracing technology has taken Includem forward both in terms of operational delivery and support functions and has improved efficiency and quality of work – although there were challenges!

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Includem Information Database – M.A.P.S.

Management

Analysis

Practice

Standards

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Deployment and Re-deployment of Staff

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Creating and progressing personalised Support Plans

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Agreeing and monitoring Goals and Steps to achieve them

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Measuring Outcomes

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Mobile Technology

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•Accurate• Up to date• Concise• Relevant• Easily Accessible

Information has to be

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Risk Enablement

• Check in/check out procedure

• Emergency button

• G.P.S. tracking

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Challenges and future proofing

• 3G network can be unreliable and slow

• Moving to 4G with personal Wi-Fi hotspot

• Looking at other ways of communicating with Young People i.e. social media

• Phase 2 of M.A.P.S.