Techniques and initiatives in the infrastructure ... · •Northern most municipality in Greater...
Transcript of Techniques and initiatives in the infrastructure ... · •Northern most municipality in Greater...
Techniques and initiatives in the infrastructure consultation process
Oliver Vido
September 2012
Topics to cover
in this
presentation • Latest trends in community consultation
• Tools used to engage the community in the
delivery of services and public infrastructure
• Use of social media tools in the active
engagement of communities to determine the
service needs related to public works
infrastructure
• Lessons learnt from the liveable cities
Introduction
Study Tour Locations
• Helskini (Finland)
• Tallinn (Estonia)
• Stockholm (Sweden)
• Malmo (Sweden)
• Staffanstorp (Sweden)
• Copenhagen (Denmark)
• Rudersdal (Denmark)
• Munich (Germany)
• Zurich (Switzerland)
• Vienna (Austria)
In addition, we visited MindLab in Denmark
IFME CONEFRENCE
OVERVIEW
“Sustainable Communities”
SESSIONS OF INTEREST
• Carl Hagland- Senior Finnish Politician
• Impact of the economic crisis on
municipalities in Europe
• Ulf Ranhagen – Professor at KTH Royal
Institute of Technology, Sweden
• Delegate for sustainable cities
• 75% of global population will live in
cities in next few decades
• Next 20-30 years 3 Billion people will
live in cities
IFME CONEFRENCE • Roger Bryne – Mentor Institution of
Municipal
• Implementing sustainable Infrastructure
Asset Management
• Urbanisation
• 2% growth into cities (22% more
assets in 10 year period)
• 4% growth (48% more assets)
• Asset management plans provide a
tool for public administrators to speak
to politicians and community
The Role of Infrastructure in the Liveability of a City
• Infrastructure supports the fabric of modern
society and provides a platform for economic
growth
• Infrastructure facilitates the production of
goods and services
• Distributes products to market
• Infrastructure provides the facilities for social
services such as schools and hospitals
• Provides services for society to function (water
supply, sewers, electrical grids,
telecommunication etc)
• As public works professionals we have an
obligation to provide infrastructure that
supports a livable city
Therefore; this can only be achieved
through understanding the community
needs
Community Engagement and Developing Liveable Cities
• Empower the community to build coalitions of
support for projects and initiatives
• Provide opportunities for the community to
engage with decision makers
• This leads to better informed decisions
• Projects targeted to peoples needs
• Local government – voice of the community
• Can be demanding on decision making
Social Media and the Public Sector Engineer
• Social Media, we are working in a changing
world
• Community expectations are growing for
governments to engage, work openly and be
more accountable
• Council not engaging with its community,
represents a greater risk than engaging
• Communities use these networks to talk about
councils, whether council adds its voice or not
• Social media is an opportunity for councils, not
a challenge
• British governments spend 400 million Euro a
year advertising to reach 60 million
Wikipedia spends 1% of that to reach 280
million people
Australian Use of Social Media
• By 2020, business transactions on the Internet
(business –to–business–to–consumer) are
predicted to reach 450 billion a day.
• The following are the major social media
platforms used in Australia (as at November,
2011)
• Facebook – 10,659,580 users / 13 million
Unique Australian Visitors/year (UAVs)
• You Tube – 11 million UAVs
• LinkedIn – 2 million UAVs
• Twitter – 1.8 million UAVs
• WordPress.com – 1.6 million
• Flickr – 1.1 million UAVs
• MySpace – 560,000 UAVs
• Google Plus – 540,000 Users
The Use of Social Media to Engage the Community
Location based apps
QR Codes
Augmented Reality (AR)
The Use of Social Media to Engage the Community
Alternate Gaming Reality
Futurist Scenario Planning
The Use of Social Media to Engage the Community
Social Networking
STUDY TOUR SITE VISITS
Profile
• Capital of Finland
• Population approx 600,000
Observations
• Currently looking at new methods of community engagement
• EOI called
• 9 projects will be selected as pilot projects
• One project will focus on Ruuti, a participation channel for young people
• City of Helsinki has introduced SMS messaging
• Street sweeping
• Elderly resident alerts
Helsinki, Finland
Tallinn, Estonia Profile
• Capital of Estonia
• City population approx 420,000
• Population split 52% Estonians, 38% Russians and 4% Ukrainians
Observations
• 70% of all public services are delivered by local government
Tallinn, Estonia
Method of Community Engagement
• Printed information and PR materials
regularly distributed,
• Involvement of people in city management,
including roundtables, public discussions,
polls and supporting the activity of citizens
and civil associations
• Reflecting city life in media, Tallinn TV and
city weekly newspaper and city district
newspapers;
• Community engagement in strategic
planning;
• Citizen’s unions engagement in service
provision;
• Service satisfaction surveys
• Changes in e-service levels by moving
toward the highest level, (i.e. fully
interactive e-services)
• Dedicated programs for Russian speaking
residents
.
Tallinn, Estonia New Initiatives for Community Engagement
• SMS notification system
• Youth council
• City Ombudsman
• Vadabase square community screen
• E-services
• Virtual service hall (Contains information on all services)
Stockholm, Sweden
Profile
• Capital of Sweden
• Population approx 900,000
Observations
• Fast growing, in 20 years population will increase by 150,000
Hammarby Sjostad
• Successful example of modern urban development
• 7,000 of the 11,000 homes complete
• Design commenced in 2008
• Work started 2010
• Children's impact assessment
Stockholm, Sweden
Frihamnen Docks
• Development singled out 15 years ago
• Brownfield site
• 10,000 homes
• 30,000 workspaces
The communication with the community on this project
• City of Stockholm digital newsletter published four time a year
• Information Meetings with residents approximately twice per year
• Meetings with business owners
• Joint project website
Staffanstorp, Sweden
Profile
• Located southern Sweden
• Population 20,000
• Largely rural
Observations
• Large investment in G.I.S and in documenting as much as possible for communication
• Belief that 70% of all information held by council can be represented in a graphical format
Staffanstorp, Sweden
By graphical representation residents can see how to plan will affect their surroundings
Space Syntax
Malmo, Sweden
Profile
• Commercial centre of South Sweden
• Population 300,000
• Population growing at 5000-6000 / year
Observations
Vastra Hamnen
• Kockum shipyards transformed
• 175 hectare artificial island
• Focus eco-district
• Wind turbines produce 100% of districts electricity
• Solar panels produce 20% of heating requirements
• Creative Dialogue (ByggaBoDialogen) used by the city
Malmo, Sweden
Malmo Initiative
• Internet based platform where locals can make suggestions and comments relating
to Malmo
Malmo Panel
• Panel of 1600 Malmo residents have their say on issues brought up by council twice
a year
Copenhagen, Denmark
Profile
• Capital of Denmark
• Population approx 1.2 million
• 35% of residents commute to work by bicycle
Observations
• Municipal Plan legally binding on administration
• Frame work for local plans which are enforceable
• 12 year planning period with 4 year review
• “Copenhagen and Malmo – One City” in order to make residents in each city feel more than just members of the region
Interesting Fact -
District heating
Mindlab, Denmark
• Mindlab is a cross-ministerial innovation
department
• Headed By Christian Bason
• Ministry of Business and Growth;
• Ministry of Taxation; and
• Ministry of Employment
MineLab’s process model
1. Scoping and Project Design
2. Learning about the Users
3. Analysis data and discussions
4. Idea and concept development
5. Test of New concepts
6. Communication of Results
7. Measuring
Community Engagement
Community Engagement
The Way Forward
Rudersdal, Denmark
Profile
• Northern most municipality in Greater Copenhagen region
• Population 53,000
• Rural area, high income
Observations
• Many of the local roads are privately owned (residents can afford and like privacy)
• Lack of capacity of storm water system (water disconnection subsidy)
• Engagement methods largely traditional
• City activation by changing use of city centre areas
Munich, Germany
City Profile
• Population 1.3 million
• Part of federal state of Bavaria
Observations
• Voted most liveable city
• Third airport runway defeated
• Popular Initiative (Burgerbegenren)
• Citizens’ Decision (Burgerentscheid)
Zurich, Switzerland
Profile
• Largest city in Switzerland
• Population 390,000
Observations
• Non profit housing promoted by the city
• Integrated planning of infrastructure works
• Public perception though integrated
planning
• 2008 public referendum on energy usage
• Ambitious targets reduce primary energy
usage by ⅓. Reduce greenhouse
emissions by one sixth by 2050
• 76.4% yes vote
• 2000 watt society connected with the
community
• Many traditional engagement methods
used
• City conducts survey after 12 months of
infrastructure completion
Vienna, Austria
Profile
• Largest city in Vienna
• Population approx 1.7 million residents
Observations
• 50% green spaces within city boundaries
• Current challenges:
• Land stock only sufficient for next 7-8 years
• Green space split not negotiable
• Social areas taking a greater split of dollars
• Transportation planning, increase bicycle use
• Currently questioning are the level of service too high?
Conclusion
Measure of Urban Quality
• Traffic
• Security
• Walking
• Staying
• Seeing talking and hearing
• Activities and Interaction
• Climate
• Aesthetic quality
Recommendations
• Expand web based solutions to communicate
• Use Service planning to understand community needs
• Capital plans need to be longer term and publically available
• Integrated planning
• Take active role in sustainability and climate adaption
• Embrace communication tools like social media
• Build collaboration across regional areas
• Connect with the community in new ways
• Be open to ideas which may challenge professional thinking
• Ensure young people have a voice
• Use professionally skilled people to bridge the communication gap
• Use art culture and other creative ways to connect with the community
Challenge the status quo