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Transcript of Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation...
![Page 1: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/1.jpg)
Technical Writing for University of Nevada, Reno Students
Understanding MGT 321
Presentation developed by the University Writing Center
![Page 2: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/2.jpg)
Biggest Issues
• Audience Awareness• Length• Format• Compliance with Teacher Requirements
![Page 3: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/3.jpg)
Primary Audience
• Organization• Diction• Content
![Page 4: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/4.jpg)
Organization
• Direct Organization• Indirect Organization• Organization by Importance• Logical Organization
![Page 5: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/5.jpg)
Direct Organization
• Giving good news• Answering routine questions or requests• Giving news that won’t create emotional
response• When the reader would prefer it
![Page 6: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/6.jpg)
Indirect Organization
• Refusing someone who expects a “yes”• Persuading someone• When the reader would prefer it
![Page 7: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/7.jpg)
Avoid Misleading Buffers
• Ex: If you’re refusing to do a live demonstration at a customer’s store during their anniversary sale, don’t start with, “Your tenth anniversary sale would be a great opportunity for us to promote our products.”
![Page 8: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/8.jpg)
Organization by Importance
To Convince:• Choose arguments• Place most compelling first• Place second-most compelling last
![Page 9: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/9.jpg)
Organization by Importance
To Inform:• Most important to least
![Page 10: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/10.jpg)
Logical Organization
• Alphabetical• Reverse-Alphabetical• Numerical Ascending• Numerical Descending• Chronological• Order presented by reader
![Page 11: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/11.jpg)
Diction
• Jargon• Forms of “not”• Use of “I”• Accusatory use of “you”• Negative Phrasing• Clichés
![Page 12: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/12.jpg)
Jargon
• Avoid defining words that your audience would absolutely know, even if they’re an abbreviation
![Page 13: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/13.jpg)
Use of “I”
Make the reader the focus:Instead of “I apologize for the delay in delivering
your letter,” “We have enjoyed serving your delivery needs.”
![Page 14: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/14.jpg)
“YOU”
• Not: “I delivered this letter to you sometime in the early afternoon on December 3. Although you promised to deliver it by 3 p.m. the next day, you failed to do so.”
Quoted from page 191 of Contemporary Business Communication by Scot Ober
![Page 15: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/15.jpg)
“YOU”
• Instead: “As shown on the enclosed copy of my receipt, I delivered this letter to UPS at 3:30 p.m. on December 3. According to the sign displayed in the office, any package received by 4 p.m. is guaranteed to arrive by 3 p.m. the following business day.”
Quoted from page 191 of Contemporary Business Communication by Scot Ober
![Page 16: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/16.jpg)
Negative Language
Instead of: “We cannot process your order until we receive form 32a.”
Use: “Fill out form 32a, found on page 56 of the catalogue, and submit it to the address listed on the form so we can process your order as soon as possible.”
![Page 17: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/17.jpg)
Content
• Choice of argument• Explanation of benefit• Direct indication of desired response
![Page 18: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/18.jpg)
Never
• Apologize• Make unrealistic promises• Place blame• Voice an opinion• Have unnecessary introductions• Have unnecessary explanations• Imply you may not have covered a key point• Refer to the bad news a second time
![Page 19: Technical Writing for University of Nevada, Reno Students Understanding MGT 321 Presentation developed by the University Writing Center.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649dbe5503460f94ab1274/html5/thumbnails/19.jpg)
Memo Format
• No salutation• No valediction• Bullet-points• Short, to-the point paragraphs• Ideally 1 page• 2 pages at most
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www.unr.edu/writing-center