Technical Operations DivisionLATIN MRO 2018

PanamáFebruary 14, 2018

Our Mission

Maintain the company’s aircraft at thehighest level of safety, quality and reliabilitystandards at the lowest posible cost

Organization Chart

TECHNICAL OPERATIONS

VICE-PRESIDENT

AHMAD ZAMANY

DIRECTOR OF TECHNICAL

PURCHASING

RAFAEL SAMUDIO

DIRECTOR OF AIRWORTHINESS &

REGULATORY COMPLIANCE

FRANCISCO CEDEÑO

DIRECTOR OF MAINTENANCE

DANIEL COHEN

DIRECTOR OF ENGINEERING &

PLANNING

JUAN DAMES

DIRECTOR OF MAINTENANCE

COPA COLOMBIA

WILLIAM FERNANDEZ

Fleet Plan

TYPE PAX RANGE 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Embraer190AR 94-100 2,200 nm 26 26 26 26 24 21 20 19 19 19

Boeing737NG -700

124 3,000 nm 20 17 17 17 11 11 11 11 11 13

Boeing737NG -800

154-160 3,000 nm 27 40 47 55 66 67 69 71 71 71

Boeing737MAX TBD 3,600 nm - - - - - - - 5 10 22

73 83 90 98 101 99 100 106 111 125

Number of Technical Ops Employees

Departamento 2011 2016 2017 2018 2018 vs 2011Technical Operations VP 12 16 16 17 42%

Dir. Maintenance 19 33 33 34 79%Hangar 107 142 142 146 36%

MRO PTY 0 121 124 194 100%Mx Line 88 118 118 131 49%TOCC 19 21 21 22 16%Shops 49 69 71 80 63%

Mx Stations, GUA & SCL 30 54 54 44 47%Interiors & Appearance 52 98 97 101 94%

Dir. Engineering & Mx Planning 16 23 22 22 38%

Dir. Airworthiness & Reg. Compliance 24 32 33 30 25%

Technical Records 16 19 19 19 19%Planning 15 18 17 16 7%

Dir. Technical Purchasing & Procurement 15 17 17 16 7%

AOG Desk 8 8 8 8 0%Material Planning 5 12 12 12 140%

Component Repairs 7 8 10 10 43%Stores 56 69 59 65 16%

Copa Colombia 242 134 134 136 -44%

TOTAL 780 1012 1007 1103 41%

Required number of Maintenance Technicians per year

2013 2014 2015 2016 2017 2018 2019 2020

Hangar & Engine Shop 96 97 109 109 109 76 84 92

Supervisors (Hangar, Line and Shops) 25 34 34 36 36 42 43 50

Structures Shop 20 23 22 22 23 24 24 25

Interiors Shop 26 30 38 38 38 42 46 51

Shops (Battery, Emerg. Eq.; Wheels & Brakes; O2) 24 27 31 33 35 37 39 41

Line Maintenance 88 97 101 109 109 120 132 145

MOC and Tech Support 18 18 19 19 20 20 20 20

Heavy Maintenance 39 67 70 80 80 117 150 180

Quality Control Inspectors 22 25 31 34 34 38 38 38

Total Technicians 358 418 455 480 484 516 576 642Increase 60 37 25 4 32 60 66

Attrition (3%) 13 14 14 15 15 17 19

Required Maintenance Technicians 73 51 39 19 47 77 85

Recruitment Sources for Technicians• Universidad Tecnológica de Panama (UTP)

– Maintenance Aviation Technicians– 2-Year Program– 15-20 graduates per year

• Copa Airlines’ Aircraft Maintenance Technician School (ATA)– Since 4Q 2014– 18 students per class– 26 graduates (through July 2017)– 53 students enrolled (through July 2017)

Graduation of Group ATA 2 – Class of June 2017Copa Airlines’ Aircraft Maintenance Technician School (ATA)

Certifications• AAC

– Civil Aviation Authority - Panama– OMA (Approved Maintenance Organization)

• FAA– Federal Aviation Administration – United States– FAR 145 Repair Station

• UAEAC– Civil Aviation Specialized Administrative Unit - Colombia– TARE (Foreign Maintenance Repair Station)

• IOSA– IATA Operational Safety Audit

Types of Maintenance at Panama Hangar• Heavy Maintenance

– Heavy Checks – Boeing and Embraer. August 2011– CPCP (Corrosion Prevention Control Program) 72 and 96 Months for Embraer.

May 2012– PDM´s (Post Delivery Modifications). February 2011– Major Alterations (Winglets, In-Flight Entertainment Systems, Iridium, Interiors).

February 2011– Weight & Balance. 2011– Aircraft Paint. 2012

• Light Maintenance– Line Maintenance– A-Checks– Engine Changes– Deferrals Closing– Out Of Service Airplanes

C-Check

PDM (Post Delivery Modification)

Quantity of Maintenance Events

2011 2012 2013 2014 2015 2016 2017 2018

PDM’sIFE, Seats, Winglets, Iridium

PTYSJOSAL

9 8 7 4 9 1 2 7

C-ChecksNG & EMB

PTY 2 7 11 12 19 17 18 25

SJOSAL 20 24 13 10 19 9 16 7

A-ChecksNG A1-A36 / EMB A1-A10

PTY 514 580 690 739 750 719 729 495

PTY, GUA, BOG PTY, BOG PTY

Outsourced MaintenanceOverhaul and Repair of:

• Engines– General Electric

• Auxiliary Power Units (APU)– Hamilton Sundstrand (EMB 190)– Honeywell (B737 NG)

• Major Aircraft Maintenance– Coopesa– Aeroman

• Components– Rockwell Collins (Avionics and IFE)– Honeywell (Avionics and Systems)– Hamilton Sundstrand– Lufthansa Technik– Goodrich (Landing Gear)– Panasonic (IFE)

Copa Shops• Engines• Batteries• Tires, Wheels and Brakes• Ovens and Coffeemakers• Emergency Equipment• Structures• Composite Materials• Decals and Stencils Printing• Carpet Manufacturing• Curtains Manufacturing• Seat Covers Dry Cleaning• Crew Seats Overhaul• Passenger Seats Restoration• Sidewall Panels Repairs• Oxygen Bottles Refilling• Nitrogen Bottles Refilling• Oxygen Cylinder Hydrostatic Tests

• Damage Evaluation• NDT Inspections• Repairs

Sheet Metal Shop

Engine Shops CFM56-7B, CF34-10E and APU

• A-Check ScheduledMaintenance

• QEC• Boroscopes• Troubleshooting

Wheels ShopBoeing and Embraer

Tire replacements Wheel recertification

Production105 tires / week

Wheels & Brakes Overhaul and RepairBoeing and Embraer

Production20 wheel overhauls / week7 brake overhauls / week

Aircraft Interiors, Appearance and Cleaning Shop

Maintain the appearance of the cabinarea in the airplanes of the fleet

Polishing, cleaning of fuselage and interior of the aircraft

Production9 carpets / week4 curtains / week3 crew seat overhauls / week

Sidewall Panel Repairs

Oven and Coffemaker Overhaul and RepairsBoeing and Embraer

Production4 ovens / week8 coffemakers / week

Decal and Stencil Shop• Aircraft Interior and Exterior Decals• Stencils for Exterior Painting of Aircraft

Oxygen Cylinder Hydrostatic Tests

Maintenance Dispatch Performance (MDP) Copa Holdings

99.25%

99.43%99.50%

99.59%99.63% 99.66% 99.63% 99.60%

2010 2011 2012 2013 2014 2015 2016 2017

Recognized by CFM as the First in IFSD Rate, First Total Romoval Rate, and Second Unplanned Removal Rate in Americas during the last five years

Hangar Expansion Plan

Hangar Expansion Plan

Hangar 2 – Ground Breaking Ceremony20-January-2017

Hangar 2 – Ground Breaking Ceremony20-January-2017

Copa Tech Ops Charity Golf Tournament• 7th edition of Charity Golf

Tournament in February 2018• Approx. $1.1 M generated• Supporting 7 non-profit

organizations dedicated to health and children educationin distressed areas in Panama

Support to Non-Profit Organizations

Recent Accomplishment• Unified our MRO Information Technology replacing the

two previous legacy systems with IFS/MXI with the Go-Live date of October 06, 2017

• Statred the construction of the Hangar II in June 2017, with plan production the QIV 2018

What´s Next?• 737 MAX Entry-Into-Service• Increase our maintenance capabilites in Panama

– Hangar II– Expand Shops (2019)

• 737 NG maintenance program optimization and escalation

• Digitalization of documents and processesPaperless) (2019)

Thank You!