Technical Manager job description

Project Related Competencies

Solution Development and Delivery Provides technical direction for the development, design, and systems integration for

client engagement from definition phase through implementation. Applies significant knowledge of industry trends and developments to improve service

to our clients. Reviews work of development team. Easily recognises system deficiencies, and implement effective solutions.

Technical Effort Management Creates and executes development plans and revises as appropriate to meet

changing needs and requirements. Keeps project manager well informed of status of development effort and serves as

liaison between development staff and project manager. Ensures technical teams are contributing to our code library. Owns the development lifecycle and is responsible for managing technical risks

throughout the project. Communicates and enforces coding standards Performs code reviews and mentors junior developers. Manages technical resources within budget and project schedule. Consistently delivers high-quality services to our clients.

Career Path Core Competencies

Technical Expertise Understands complex database concepts and effectively employs different database

design techniques. Possesses demonstrated work experience with more than one relational database

management system. Understands OO concepts and consistently applies them in client engagements. Understands the benefits of the various programming languages. Possesses significant knowledge of client/server and internet systems architectures. Understands browser / client specific compatibility issues.

Communication Facilitates team and client meetings effectively. Holds regular status meetings with development team. Keeps development team well informed of changes within the organisation and

general corporate news. Delivers engaging, informative, well organised presentations. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully.

Professional Qualities

Leadership Challenges others to develop as leaders while serving as a role model. Manages the development of team by ensuring that project tasks are in line with each

Innovator's career interests when possible. Inspires co-workers to attain goals and pursue excellence.

Identifies opportunities for improvement and makes constructive suggestions for change .

Manages the process of innovative change effectively. Remains on the forefront of emerging industry practices.

Teamwork Facilitates effective team interaction. Acknowledges and appreciates each team member's contributions. Effectively utilizes each team member to his/her fullest potential. Keeps track of lessons learned and shares those lessons with team members.

Client Management Manages client interaction and expectations regarding development efforts. Develops lasting relationships with client personnel that foster client ties. Communicates effectively with clients to identify needs and evaluate alternative

technical solutions. Continually seeks opportunities to increase customer satisfaction and deepen client

relationships. Builds a knowledge base of each client's business, systems and objectives.

Organisational Responsibilities

Innovator Development Conducts effective performance evaluations and mentors developers and senior

developers through formal and informal channels. Seeks and participates in personal development opportunities above and beyond

training required by us. Trains other innovators and clients through both formal and informal training

programs. Encourages more junior Innovators to take responsibility for their development within

the company. Challenges fellow innovators to progress toward their professional development

goals. Internal Operations

Suggests areas for improvement in internal processes along with possible solutions. Leads internal teams/task forces. Reviews the status reports of team members and addresses issues as appropriate.

Complies with and helps to enforce standard policies and procedures.