TEAMWORK IN ACTION: STUDENT INCENTIVE

PROGRAMS

Chrissy Tluczek – Campus RecreationAssistant Director of Open Recreation

Orignial Presentation Created with Assistance From:

Angela Caringella – Northern Illinois UniversityGraduate Assistant of Open Recreation

Clint Svatos – UCLAAquatics Coordinator – Staff Development

Learning Outcomes Objective #1: Identify ways to motivate students to

perform above their job description Objective #2: Develop multi-dimensional performance

evaluations that assesses goal progression and student development in addition to job performance

Objective #3: Recognize that, as supervisors, we have the ability to create holistic learning experiences that can translate both inside and outside of the work environment

Overview Goal Setting Team Challenge/Incentive Program

Theory Group Activity NIU UCLA

Performance Evaluations Wrap Up

Goal Setting•Importance of setting a goal

•Goal categories: Learning Reconsidered 2 competencies

Goal Setting•Multiple Components

• Choosing two goals

• Why they chose the goals

• Concrete action steps

• Supervisor Feedback

•Revisit throughout meetings

Team Challenge Programs - Theory

Purpose: Identifying job-related tasks or activities that enhance students’ competencies and implement a unified approach

It is impossible to separate learning, development, and context

Behavior changes in students over time that result from participation in your programs or the use of your services

Team Challenge Programs - Theory

Primary Areas of Student Skill Development Collaboration Leadership An understanding of strategies for

organizational development and change

NIU Team Challenge Program: Creating a Team Identity

Team flags, names, and

colors

Team Activity

Why do you think it’s helpful to have a team identity?

What are the benefits of having a team identity?

Open Recreation Team Challenge Board

Open Recreation Team Challenge Board

Team Challenge: Earning Stars

•Celebrating individual as well as team accomplishments•Rewarding personal development inside and outside of the Rec Center•Promoting serving the greater community

Redemption of Stars Individual Level

Stars Auction Campus Recreation garb,

conference materials, dollar store items

Team Level Gift card to go out to eat as a

team “The part that I love the most

is being able to bid on different gifts and prizes at the end of the semester. Being the team winners last semester, we got to enjoy going out to eat at one of our favorite restaurants! “

Student Feedback

“Being able to receive stars for subbing, working special events, etc MOTIVATES me to do these things.” 27% Strongly Agree 45% Agree 23% Neither Agree or Disagree 5% Disagree/Strong Disagree

Student Feedback

“I enjoy being part of a team and having our own team identity (i.e. team color, name, and flag).” 35% Strongly Agree 45% Agree 20% Neither Agree or Disagree 0% Disagree/Strongly Disagree

Student Feedback “What do you like most about the team challenge

program?” “It makes you feel like you are not alone in this. It is always

boring to go to a job in which you work alone or there is no sense of community. Every time I see the name tags together in a group, it’s just a good feeling to know others are with you in this.”

‘I like how your team motivates you to do better, take shifts, pumps you up, and gives you confidence.”

“I like how it makes everyone work harder. No one wants to be the one to let their team down.”

“The team challenge program offers new hires an immediate sense of belonging that would have otherwise come over a longer period of time.”

Creating an Identity“Putting a name to a face”

Creating a Team Identity

3 Parts Employee Development Program

(Individual-Based) Staff Incentive Program (Team-Based) Employee Fitness Program

All three are tied together The programs use a point system

Individual Points

Date Occurred Date Entered Points Given Justification Entered By Cumulative Total0 Ending point total from previous quarter cut in half 0

8/21/2012 8/21/2012 -4 Excessive Write Ins on Time Card CS -48/5/2012 9/1/2012 -1 Late for 5:30am PP shift (Clocked in at 5:31am) CS -59/1/2012 9/1/2012 4 Worked 2 HOL shifts CS -19/1/2012 9/1/2012 1 Picked up 7 weekend shifts (+1) CS 0

0Date Occurred Date Entered Incentive Points Given Justification Entered By Cumulative Total

8/4/2012 8/4/2012 8 Picked up 10 weekend shifts for 8/5 pay period CS 88/6/2012 8/8/2012 0 Added 11:30am-3pm SCRC on 8/15 to Tb CS 88/6/2012 8/8/2012 0 Added 21pm-3pm SCRC on 8/22 CS 89/1/2012 9/1/2012 1 Picked up 7 weekend shifts (+1) CS 99/18/2012 9/18/2012 2.5 9/2-9/15 w/ No negative points CS 11.5

11.5

Ryan Garofalo

Current Personal Point Total

Current Possible Points Toward Team Total

Probation NO

Battle of the GuardsStaff Incentive Program

Individuals will earn points for themselves and team

Any incentive points (kudos) earned first apply to their individual score if less than zero.

Only when their individual points total is zero, can an employee earn points for their team

Ways to Earn Points (Kudos Form)

Team Points

Rescuers Down Under Patron Punishers Electric Feel Gangnam Guards Save Yourself Charly Bit Me

Bi-Weekly Total (9/30-11/10) 175 176 173 161 134 146Bi-Weekly Total (11/11 - 11/24) 0 32 21 13 27 39Bi-Weekly Total (11/25 - 12/8) 53 122 63 55 20 84In-Service Challenge/Quiz 0 0 0 0 0 0Worked Sub Shift 0 2 0 22 30 14"Hard to fill"/Last Minute Shift 0 6 5 12 3 0Missed Shift 0 0 0 0 0 0Late to Shift 0 0 0 0 0 0Full Month w/ No Neg Points 5 15 3 20 10 10Employee Fitness Program 0 0 0 0 0 0Worked Max Hrs w/ no neg points 0 0 0 0 0 0Kudos (+) 0 0 10 0 8 12Other (-) 0 0 0 0 0 0Bi-Weekly Total (12/9 - 12/22) 5 23 18 54 51 36

Grand Total 236 353 275 283 232 305

Team Scores

What do we do with the points? Top points earners for a pay period receive

an item (Promo Items and Conference Goodies such as t-shirts, water bottles, candy, etc.)

Top points earner for the year will receive UCLA gear (Duffle bag, T-Shirt, Hat, etc.)

Top Team at end of year: All team members will receive $40 Gift Card or $40 added to their Bruin Card for use on anything that accepts Bruin Card Easy Pay.

Current data/Feedback Lifeguards were surveyed this year about

the employee development program. Significant data collected for incentive

program (collected in October 2012)

Over 85% - Enjoy the current program 50% - Would like to have different teams

every quarter or bi-yearly 50% - Would like individual rewards to

accompany team rewards (Implemented in January)

Differences Between Two Programs

Concept NIU UCLA

Incentive and Discipline Programs

Two separate systems Interconnected system

Displaying of Team Challenge Progress

In depth board that is consistently updated for everyone to see

Nothing visual. Kept updated via spreadsheets and emailed

Quantity of stars/points given for behavior

Set number determined by supervisors that is communicated at the beginning of the year

Points can be subjective based upon a coworker’s opinion

Stars/Points Redemption

Individual and Team Levels

Team Level

Performance Evaluations

Tying the goal setting into the performance evaluation

Opportunity for student input on evaluation criteria

Performance Evaluations Drop down menus

for competencies Ability to add unique

ratings Facility Supervisor

comments Limitations/Changes

Performance Evaluations Revisit Goals Revisit Team

Challenge Participation

Employee feedback to us

Questions?

Contact Info

Chrissy Tluczek ctluczek@recreation.niu.edu