Teamwork Makes the Dream Work - Aligning Customer Success and Sales
TEAMWORK How to make it work for you!. What is teamwork?
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Transcript of TEAMWORK How to make it work for you!. What is teamwork?
Why is teamwork so important?
• Holistic – synergy 2 + 2 = 5
• Individual - “looks good on my CV”
• Is fun?!
• Assessment criteria for many jobs in future
Woodcock
9 building blocks of effective teams• Clear objectives and agreed goals
• Openness and confrontation
• Support and trust
• Co-operation and conflict
• Sound working and decision-making procedures
• Appropriate leadership
• Regular review
• Individual development
• Sound inter-group relations
Bruce Tuckman
Stages of group development
Forming
Storming
Performing
Norming
PE
RF
OR
MA
NC
E /
M
OR
AL
E
TIME
Resource Investigator
Monitor Evaluator
Implementer
Co-ordinatorCompleter-Finisher
Shaper
Team Worker
Plant
So what?
• Think about the teams you are in.
• What WILL you do to improve your teamwork?
• How will YOU know when you’ve done it?
• Where will you record your
examples?
What could you do to improve your teamwork skills?
• Listen more trust myself• Talk more play to my strengths• Be more visible speak up more• Ask more questions • Show your support• Disagree agreebly• Get behind the team effort• Be more confident• ?