Teamwork and Communication

ALESSANDRO, CORINA, Mª PAZ & LORENA

TEAM WORKDefinition

‘A team is a small number of people with complementary skills who are committed to a common purpose,

performance goals and approach for which they hold themselves mutually

accountable.’

Stages of Team Development

COMMUNICATION PROCESS

The sender encodes the message (converts it to a symbolic form) and passes it through a medium (channel) to the receiver, who decodes it.

The result is transfer of meaning from one person to another.

DOWNWARD COMMUNICATIONFLOWS TO A LOWER LEVEL

ADVANTAGES DISADVANTAGES

ORGANIZATIONAL DISCIPLINE DISTORSION

A SENSE OF BELONGING SLOW FEEDBACK

EFFECTIVE COMMUNICATION OF GOALS TIME CONSUMING

SUPERIORS ARE WELL INFORMED DIFFERENT PRIORITIES

USEFUL FOR EMPLOYEES OVER AND UNDER COMMUNICATION

USEFUL FOR MANAGEMENT AUTHORITARIAN APPROACH

UPWARD COMMUNICATIONFLOWS TO A HIGHER LEVEL

ADVANTAGES DISADVANTAGES

SUGGESTIONS AND OPINIONS DELAY

MOTIVATION FLATTERY

FEEDBACK LACK OF INITIATIVE

FAVORABLE ENVIRONMENT INEFFICIENCY

LATERAL COMMUNICATIONAMONG MEMBERS OF THE SAME WORK GROUP

ADVANTAGES DISADVANTAGES

INFORMAL RELATIONSHIP WASTE OF TIME

DYNAMISM RIVALRY

NO MISUNDERSTANDING LOW PRODUCTIVITY

DEPARTAMENTAL COMMUNICATION POSITIONAL PROBLEM

COORDINATION LACK OF MOTIVATION

INTERPERSONAL COMMUNICATION“Exchange of information between two or more people”

❖ Involves independent individuals

❖ Inescapable

ORAL COMMUNICATI

ON

+ SPEED

+ FEEDBACK

- POTENTIAL DISTORTION

WRITTEN COMMUNICATI

ON

+ TANGIBLE, VERIFIABLE

+ WELL THOUGHT OUT

- TIME CONSUMING

- LACK OF IMMEDIATE FEEDBACK

NONVERBAL COMMUNICATI

ON

+ ADDITIONAL INFORMATION AND MEANING

-CONTRADICTIONS

Body language

http://youtube.com/v/mpjEyBKSfJQ

Conclusion

THANK YOU FOR LISTENING!