Teaming: From Skills to Tech
-
Upload
robert-cooney -
Category
Leadership & Management
-
view
531 -
download
0
Transcript of Teaming: From Skills to Tech
![Page 1: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/1.jpg)
Teaming: From Skills to Tech
Robert Cooney, MD, MSMedEd, FACEP, FAAEMDepartment of Emergency Medicine
Geisinger Medical Center
![Page 2: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/2.jpg)
Disclosures
![Page 3: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/3.jpg)
The world is changing...
![Page 4: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/4.jpg)
21st Century Priorities
Generalism
Collaboration
Empowerment
Teamwork
Specialization
Autonomy
Power
Individualism
“Specialization is for insects”
![Page 5: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/5.jpg)
Reinertsen, James L. "Zen and the art of physician autonomy maintenance."Annals of Internal Medicine 138.12 (2003): 992-995.
![Page 6: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/6.jpg)
Healthcare is not a simple machine...
![Page 7: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/7.jpg)
Complex Adaptive SystemsLipsitz, Lewis A. "Understanding health care as a complex system: the foundation for
unintended consequences." JAMA 308.3 (2012): 243-244.
![Page 8: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/8.jpg)
Dynamic, nonlinear, and unpredictable
![Page 9: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/9.jpg)
Networks, not hierarchies
![Page 10: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/10.jpg)
Emergent, Self-Organized Behaviors
![Page 11: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/11.jpg)
Process Knowledge Spectrum
Uncertainty
Routine
Complex
Innovation
![Page 12: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/12.jpg)
“The organization that will truly excel...will be the organization that discovers how to tap people’s commitment and capacity to learn at all levels in the organization”
-Peter Senge
![Page 13: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/13.jpg)
ExecutionAs
Learning
OrganizingTo
Learn
Teaming
The Modern “Learning” Organization
![Page 14: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/14.jpg)
A Tale of Two Patients
![Page 15: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/15.jpg)
Bias towards success:Fear of failureWrong Mindset
Over-reliance on past performance
Why don’t organizations learn?
![Page 16: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/16.jpg)
What is teaming?
![Page 17: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/17.jpg)
Teaming is “teamwork on the fly”
![Page 18: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/18.jpg)
Improve organizational performance
Increase satisfaction and engagement
Why Team?
![Page 19: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/19.jpg)
![Page 20: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/20.jpg)
![Page 21: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/21.jpg)
![Page 22: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/22.jpg)
![Page 23: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/23.jpg)
Recognize Need
Individual Communication
Coordinate Steps
Interdependent Action Unfolds
Reflection and Feedback
Teaming Mindset Adopted
![Page 24: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/24.jpg)
The 4 Pillars of Teaming
Speaking UpExperimentationCollaborationReflection
![Page 25: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/25.jpg)
Speaking Up
![Page 26: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/26.jpg)
![Page 27: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/27.jpg)
Experimentation
![Page 28: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/28.jpg)
Collaboration
![Page 29: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/29.jpg)
Batalden, Maren, et al. "Coproduction of healthcare service." BMJ quality & safety (2015): bmjqs-2015.
![Page 30: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/30.jpg)
http://usat.ly/1UGJC4b
![Page 31: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/31.jpg)
Reflection
![Page 32: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/32.jpg)
Barriers to Teaming
TensionSilenceDisagreementConflict
![Page 33: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/33.jpg)
Reaching across boundariesFraming for learningCreating psychological safetyLearning from failure
Organizing to Learn
![Page 34: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/34.jpg)
Reaching Across Boundaries
![Page 35: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/35.jpg)
Framing for Learning
![Page 36: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/36.jpg)
Before Action Review?What are our intended results and metrics?What challenges do we anticipate?What have we or others learned from similar projects?What will enable us to succeed this time?
Darling, Marilyn, Charles Parry, and Joseph Moore. "Learning in the thick of it." Harvard Business Review 83.7 (2005): 84.
![Page 37: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/37.jpg)
Psychological Safety“Shared belief held by team members that the team is safe for interpersonal risk taking.”
![Page 38: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/38.jpg)
RiskBeing seen as:
Ignorant
Incompetent
Negative
Disruptive
![Page 39: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/39.jpg)
Comfort Zone
Apathy Zone
Learning Zone
Anxiety Zone
Psy
chol
ogic
al S
afet
y
Accountability
![Page 40: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/40.jpg)
Promoting Psychological Safety
![Page 41: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/41.jpg)
Be accessible and approachable
![Page 42: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/42.jpg)
Acknowledge Uncertainty
![Page 43: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/43.jpg)
Display Fallibility
![Page 44: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/44.jpg)
Invite Participation
![Page 45: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/45.jpg)
Learn from Failure“I have not failed, I’ve just found 10,000 ways that won’t work.”
Thomas Edison
![Page 46: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/46.jpg)
FailurePreventable Failure
Complex Failure
Intelligent Failure
![Page 47: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/47.jpg)
DiagnoseAssess the Situation
DesignDevelop specific plans for action
ActTreat experience as an experiment
ReflectionEvaluate results; “What
should we learn
Execution as
Learning
![Page 48: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/48.jpg)
PlanAssess the Situation
DoDevelop specific plans for action
StudyTreat experience as an experiment
ActEvaluate results; “What
should we learn
PDSACycle
![Page 49: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/49.jpg)
DiagnoseAssess the Situation
DesignDevelop specific plans for action
ActTreat experience as an experiment
ReflectionEvaluate results; “What
should we learn
Execution as
Learning
![Page 50: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/50.jpg)
Teaming with technology?
![Page 51: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/51.jpg)
The 4 Pillars of Teaming
Speaking UpExperimentationCollaborationReflection
![Page 52: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/52.jpg)
Social Networks
![Page 53: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/53.jpg)
![Page 54: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/54.jpg)
Basecamp
![Page 55: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/55.jpg)
Wikis
![Page 56: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/56.jpg)
Competencies of successful learning organizations
Teaming
Organizing to learn
Execution as learning
Teaming is not about tech, but tech can support teaming
Summary
![Page 57: Teaming: From Skills to Tech](https://reader035.fdocuments.net/reader035/viewer/2022062904/5876957a1a28abab2f8b6783/html5/thumbnails/57.jpg)
What will you take back and implement?
https://www.futureme.org/