Companies can useTeamcenter® software’s comprehensive suite of MROsolutions to establish a service data management environment that providestotal visibility into complex products that function as capital assets.OEMscan useTeamcenter to manage product knowledge and logistics support datathroughout its entire lifecycle, including the service life of their products. Serviceorganizations can useTeamcenter’s configuration-driven MRO and digital lifecyclemanagement capabilities to plan their operations more effectively, optimizeservice execution and better utilize asset, part, tool and equipment inventories.

Teamcenter for maintenance,repair and overhaul (MRO)Configuration-driven MRO

www.siemens.com/plmSiemens PLM Software

Business challengesOEMs, owners and serviceorganizations that supportand sustain complex capitalassets (such as aircraft, ships,power plants, machinery,medical devices and infra-structure elements) face ademanding array of challenges,including the need to:

• Leverage design manufacturingand service data. OEMsneed to be able to leveragetheir design/build knowledgeto establish a market advantagewhen they compete as serviceproviders.OEMs also needto capture as-maintainedresults from asset ownersand other service providersto improve their productofferings.

• Implement service leveland performance-basedcontracts. Many of today’scustomers want theirservice contracts to measureperformance issues thatare more meaningful thanconventional hourly rateand parts replacementmetrics.These contractsneed to measure assetavailability/reliability andorganizational performancefactors that reflect a betterunderstanding of assets, partsand supply chain activity.

• Reduce MRO cycle time.Service teams need tominimize the turnaroundtime needed to resolveservice events.

• Minimize MRO costs andimprove the use of workingcapital. Inventoried levels ofparts, tools and equipmentneed to be optimized tosupport today’s capital assets.Organizations need to keepsufficient quantities ofthe right parts in reservewithout retaining unnecessaryoverstocks, holding thewrong parts, or incurringcostly backorders.Workcapacity needs to be increasedthrough leaner operations.

• Increase service teamproductivity. Serviceorganizations can improveproductivity by minimizing thetime required to performnon-essential tasks (such assearching for instructionalinformation or performing“paperwork”), thereby freeingtechnicians to resolve theirassigned service events. Bestpractices should enable leanoperations and facilitate thecapture of intellectualproperty that ensures theproductivity of newly hiredservice technicians.

• Maximize operationalavailability. Capital assetsneed to remain operationalas along as possible. Sustainedoperability improves returnon asset investment, whileenabling individual assetsto fully complete theircritical missions.

To address these issues,Siemens PLM Software providesTeamcenter for MRO solutions.Teamcenter’s product lifecyclemanagement (PLM) technologyenables organizations toestablish a service datamanagement environmentthat can capture, organize,optimize and utilize knowledgethroughout the entire lifecycleof a complex product –particularly while the productis being maintained andserviced. This environment isextended for service providerswith MRO process manage-ment applications providingmaintenance planning,maintenance, executionand material management.Within this environment,Teamcenter also providesa logistics records managementsolution that integratesthe logistics planningprocess directly into theengineering process.

By providing the entireservice value chain withthe ability to access a singlesource of product and assetdefinitions,Teamcenterfacilitates a collaborativecapability for performingMRO planning, execution andmaterial management on alean basis.

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Introducing Teamcenter for MRO

Teamcenter solutions enable OEMs, owners and serviceorganizations to support complex capital assets with a service datamanagement environment. Companies can use this PLM-enabledenvironment and the following Teamcenter solutions tocommunicate asset definitions and maintenance informationwithin a service-oriented context that facilitates the accurateand rapid performance of multiple MRO functions.

• Service Data Management provides total visibility to configurationand service knowledge for complex long-life capital assets,including each asset’s in-service state and history. Service eventmanagement enables OEM and service providers to capture theresults of service activities performed elsewhere in the servicevalue chain.The service dashboard provides insight into metricsnecessary to effectively manage to commitments such asPBL (performance based logistics) and SLA (service levelagreement) contracts.

• Logistics Records Management integrates creation andmanagement of logistics support data process into theproduct engineering process.

• Maintenance Planning enables service organizations to performmaintenance planning for assets ranging in complexity fromcomponents to entire fleets and installations.

• Maintenance Execution enables service organizations to executeauditable maintenance procedures, retain reviewable eventhistories and capture asset performance/readiness status.

• Material Management enables organizations to track and manageall part, tool and equipment inventories used to maintain, repairand overhaul their assets.

• Reporting and Analytics allows organizations to examineoperational information so they can discern trends in assetperformance and reliability, as well as track and analyze assetand organizational KPIs.

By managing asset information in a secure web-native PLMenvironment,Teamcenter facilitates faster service response.Service teams can access this asset knowledge at anytime fromanywhere using any web-enabled device.

By providing PLM environments with workflow, change, documentand configuration management capabilities,Teamcenter allowsservice teams to work with engineering teams in closed loopprocesses that drive today’s optimized inventory, warrantyimprovement and “build-in” initiatives. In addition, best practicesand lean processes can be implemented and tracked across theentire service chain.

By deploying community-oriented collaboration capabilities acrossa PLM environment,Teamcenter enables widely dispersed servicetechnicians to visually exchange ideas in real-time conferences,share applications and translate their point-of-service concernsinto re-usable intellectual capital.

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What makes Teamcenter's MRO solutions special?

Factor Differentiation

Configuration-driven As product configurations evolve into as-maintained asset configurations, OEMs and service teams haveMRO a compelling requirement to maintain configuration control, ensure regulatory compliance, and tightly

integrate their operations with product engineering.Teamcenter’s configuration-driven MROcapabilities provide the technological base for meeting this need.

By capturing, organizing and accessing asset information within the context of its configuration,organizations can rapidly and accurately improve their maintenance planning, maintenance executionand material management activities.

Organizations can leverageTeamcenter to establish feedback loops that bring the service concerns offield technicians to the designers and service engineers who develop and support today’s complex products.

Teamcenter enables service teams to understand an asset’s ongoing requirements and complianceconstraints. By leveraging a configured structure, service organizations can retain and access all of theinformation about an asset within a service-related context, including inspection reports, deviations,maintenance procedures, service requirements, and lifecycle limits.Teamcenter also provides thecomplete history of the asset and its associated support information and monitored parts.

Marketplace success Siemens PLM Software’s impressive experience across a client base of 51,000 customers includes highlyrespected and experience companies in the aerospace, defense,manufacturing, health care and high tech andelectronics industries.

In the aerospace and defense industry alone, solutions from Siemens have accumulated more thanone million man-years providing mission-critical capabilities – ten times the combined experience of itsPLM competitors.

Siemens provides PLM solutions to all 15 of the world’s top aerospace companies.Teamcenter isrecognized by industry analysts as the number one PLM platform in the world with more seats installedthan all of its competitors combined.

Proven PLM platform Teamcenter-driven PLM solutions manage much of intellectual capital that defines today’s highly complexassets before they reach the in-service stage.Teamcenter is uniquely positioned to link existing product andengineering data into maintenance and material improvement programs.

Scalability and openness Teamcenter provides modular and highly scalable solutions that enable companies to address theirhighest business priorities first – without sacrificing security or export control.Organizations can deployTeamcenter one step at a time, in a phased approach that ensures a rapid return on investment.Teamcenter-driven PLM environments can be expanded in seamless increments to satisfy the needsfor growth, technology enhancement or service-team integration.

Teamcenter-driven MRO solutions are delivered on an open PLM foundation that protects investmentwhile facilitating vendor independence.This open foundation allows organizations to integrateTeamcenter with other mission-critical systems, as well as to rapidly accommodate new serviceproviders and other partners.

Comprehensive lifecycle Teamcenter for MRO is part of Teamcenter’s larger portfolio of digital lifecycle management solutions.coverage Organizations that own product responsibility from concept planning to end-of-life disposition can

leverage Teamcenter to manage their entire product lifecycle.

Product teams can capture maintenance and reliability requirements determined during the productdevelopment cycle and feed these requirements to service organizations to properly assign serviceobjectives and procedures. Similarly, service teams can capture operational observations (such as meantime between failure, time-for-service procedures, failure codes and operational logs) and feed thisinformation back to product and service engineering via closed loop processes.

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Delta

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Asconceived

Asdesigned

Asplanned

Asbuilt

Assupported

Asdelivered

Asoperated

Asmaintained

Systemsengineering

Concept Manufacturingplanning

Manufacturingproduction

Engineering Logistics Customeracceptance

Operations MRO

Performance

Operations

Producibility

FEMCA

Design tocost/

Lifecyclecost

Maintenance

Sustainment

Supportability

Reliability

Availability

PBL metrics

Nastran

Finiteelementmodeling

Eng BOM

Geometry

M BOM

Shopfloor

manager

Shop workbreakdownstructure

Workinstructions

MES

Serializedparts

Deviations

SWBScloseout

Functionalconfiguration

audit

O & M

Tasks

Skills

Hours

Parts

Tools

Materials

MIL-STD-1388-2B*

IETMs andtech

manuals

Productstructure

Physicalconfiguration

audit

Serializedpart

numbers

Baselineconfiguration

data

Assetmasterrecordupdate

*Industry specific

Log book

Environment

Malfunction

MTBF

Performanceproblems

Damage

Time/lifelimited

FRACAS

Asset masterrecords

Planmaintenance

Reserveparts

Functionaland

configurationfault isolation

Work cards

Work flow

Execute

Maintenancehistory

Predictedperformance,reliability and

maintainability

Engineering changes(service bulletins, etc.)

Engineering ordersunder change management

Reportingand

analytics

Actualperformance,reliability and

maintainability

Operational feedback

PLM backbone

Teamcenter’s Service Data Management solution

Service Data Management: facilitating total assetvisibility and lifecycle collaborationTeamcenter’s Service Data Management (SDM) solutionprovides a single source of service data that supportsmanufacturers as well as service providers with the knowledgethey require to be effective in their portions of the lifecycle.For the manufacturer SDM bridges the gaps between productengineering, manufacturing, logistics and services with a singleknowledge source that improves collaboration in any directionof the product lifecycle. The service provider utilizes SDM tomanage service information anywhere it originates in the servicevalue chain to support service operations. SDM’s ServiceDashboard provides OEM and service providers with insight

via dashboards and reports into product, asset and processperformance metrics that are critical to achieve commitmentssuch as PBL and SLA contracts.

Service Data Management captures, manages, and provides data andmetrics on a wide range of operational knowledge including:

• Configuration information that describes the complete statusof an asset

• Comprehensive change and event histories that describeindividual assets and their related parts

• Technical information (such as life usage characteristicsand limits) that define the useful life of each asset’sdeployed components

• Compliance standards and regulatory requirements thatthe operational asset must satisfy

• Baselines and common information that combine configurationinformation, change/event histories, technical information andcompliance standards/regulatory requirements for each classof managed asset

• External service event actions and information

• Changes to the asset configuration (such as removal/replacement of serialized components)

• Logs of overhauls, inspections, fault codes, service bulletinincorporations and field orders

• Operational utilization information against the asset orits components

• Deviation authority and reasons for removal/change

• Discrepancies and their corrective actions

Manufacturers leverage Teamcenter’s configurationmanagement capabilities to link physical product configurations(i.e., configurations that incorporate serialized part and lottracking) with as-designed engineering configurations and tolink operational feedback with products for next-generationimprovements. Owners, operators and third-party serviceproviders use Teamcenter to capture, develop and manageasset and service information from the service value chain.

Subsequently, service teams can access all allowable configurationsto determine what approved parts and alternate/substitute partscan be used to resolve a service event as quickly as possible.

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Teamcenter's Logistics Records Management solution

Teamcenter’s Logistics Records Management (LRM) provides anindustry standards (PLCS ISO 10303-239, GEIA-Std-0007,MilStd-1388,DefStd-0060) inspired logistics data managementsolution integrated into the single source of product, manufacturing,and sustainment knowledge that supports manufacturers throughoutthe product lifecycle. LRM improves the accuracy and productivityof your logistics operations by inviting it into the same productknowledge and process environment permitting direct access to theproduct information required to generate logistics data.Within thisintegrated environment the logistics team can participate in changeand other processes to immediately assess impacts on logistics data.

Logistics Records Management manages key logistics data linkingit directly to engineering data:• Physical product configuration• Logistic structure with logistic control numbers (LCN)• Logistics document management• Part and equipment life characteristic definitions and limits• Export control compliance (ITAR)• Integrated change management with impact analysis forlogistics/engineering data• Logistics support records history

Creation and management of logistic support data records for:• End and indentured items, entities• Operations and maintenance requirements• Reliability, availability, maintainability and interoperabilityrequirements and characteristics• Failure mode, RCM, and IMPC data• Task data – subtask, skills, personnel requirements, supportequipment, provisioned items• Support and alternate equipment design data and integratedlogistic support requirements• Item identification• Part application provisioning, manual descriptions andreference designation• Overhaul kit data• Article or unit test information, equipment, instructionsand program

Teamcenter provides fully integrated logistics support datamanagement within the rest of the product engineering lifecycleenvironment to reduce the logistics effort and improve collaborationbetween engineering, manufacturing, logistics, and sustainment. LRMpermits the logistician to adopt product changes into logistics dataquickly, accurately, and with reduced effort.

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Teamcenter’s Maintenance Planning solution

Planning maintenance for component, subsystemand end-item assetsThe key to accelerating the MRO cycle and minimizing its costs restsin the ability to accurately and comprehensively plan the serviceorganization’s MRO activities. If organizations incorporate bestpractices into their MRO plans, they can implement comprehensivemaintenance plans that:

• Improve service team productivity

• Maximize asset availability (uptime)

• Accelerate service event turnaround times

• Minimize unnecessary tasks in the MRO cycle

• Incorporate best practices, experience and lean improvements intomaintenance procedures

• Deploy assets for efficient service life

To meet these objectives,Teamcenter’s Maintenance Planning solutionenables organizations to:

• Establish maintenance requirements and frequency for an entire base ofassets (as well as for specific assets) by capturing information frommanufacturer maintenance plans, logistical information, technicalmanuals, corrosion prevention programs, structural inspections, andasset modification programs.Maintenance Planning also helpsorganizations recognize requirements driven by unique assetconfiguration and operating conditions.

• Analyze each asset in terms of its operational hours,maintenance cycle and utilization data and then generate aforecasted maintenance schedule for the asset’s relatedequipment and components.

• Define the resources for each forecasted requirement in workcards that identify the steps, tools, materials and scheduling thatneed to be arranged.

• Account for unscheduled maintenance by providing resolutionprocedures and resource requirements for immediate repairor deferred discrepancies.

• Effectively plan service visits by eliminating redundant tasks, generatinga normalized bill of materials and work instructions, and deliveringservice forecasts that can be used to plan upcoming visits andassess near term requirements.

• Gather maintenance requirements into a broad plan that can beanalyzed to minimize duplicate work, combine service events,and reduce the cost of rectifying service bulletins and regulatorycompliance maintenance. In addition, organizations often use theplan to capture and implement best practices, past experiencesand lean processes that they can subsequently apply across theservice chain.

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Teamcenter’s Maintenance Execution solution

Managing the execution of service eventsTeamcenter’s Maintenance Execution solution enables serviceorganizations to manage the execution of their MRO activitiesand track service team performance – thereby providing afoundation for today’s total quality service initiatives. Equallyimportant, this solution captures key indicators that provideorganizations with a basis for supporting performance-drivenservice initiatives – such as performance based logistics (PBL)and service level agreement contracts (SLA).

Within this context, Maintenance Execution enables serviceorganizations to:

• Digitally distribute work orders, instructions and all necessarydocumentation to point-of-service technicians

• Track closure of all work requirements, thereby supportingaudits for compliance verification audits

• Report service event information back to manufacturers orservice integrators via a service event management capabilitythat allows product performance to be fully understood

In the Teamcenter environment, maintenance management beginswhen service managers create work cards to define what tasksare needed to meet an asset’s maintenance requirements.Thework card’s planning information is retained in Teamcenter,including the steps, tools, materials, skill sets and time neededto complete each forecasted requirement.

As these scheduled requirements are ready to be executed,service managers leverage Maintenance Execution to:

• Sort and assign work orders and associated job cards by workzone, process and skill set

• Digitally distribute the work orders to service team membersfor subsequent execution

• Support the use of export control regulations by managingwork assignments in nationally mixed environments

As the service team performs the maintenance in question,Maintenance Execution tracks the work order in real timeby capturing:

• Actual manpower, parts, tools and equipment utilized tocomplete the task

• Metrics on life-limited parts, deviations, discrepancies anddeferred defects

• Corrective actions performed, as well as non-routine findings

• Job card completion information for audit support andcompliance verification

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Teamcenter’s Material Management solution

Optimizing asset-related inventoriesToday’s owners and operators of complex capital assets retainbillions of dollars in parts inventory. Commercial aviation aloneretains billions in engines and parts.With so much at stake, theneed to understand – and improve – the use of working capitalhas never been greater.

Teamcenter’s Material Management solution addresses thisobjective by enabling organizations to track and manage the part,tool and equipment inventories for the entire asset base. MaterialManagement’s robust capabilities can be used to:

• Capture the part, tool and equipment inventories that sustain amanaged set of assets in multiple locations

• Track these inventories from purchase to scrap, including acrossinstalled, borrowed, in-stock, out-for-repair and scrapped states

• Identify items that constitute expendable and repairableinventories

• Monitor each item’s shelf-life, usage rates and demand history

• Leverage usage rates/histories to forecast the organization’smaterial requirements

• Manage vendor bids and their associated parts, services andperformance (lead time and quality)

• Implement automated transaction processes, including purchaseorders, transfer receipts, and repair orders and their supportingaudit trails

• Implement a receiving and stocking process to account for newand transferred parts and equipment

• Track warranty status, including flagging parts, to facilitatewarranty claim recovery

• Maintain regulatory compliance records

• Track outsourced overhaul and repair work

• Reserve parts, tools and material inventory to support specificservice events, thereby ensuring event completion

History History and review

QA Reliabilityand ECM Warranty Tech log

defects

Event planningand budgeting

Labor

Skills

Training

Facilitiesand tooling

Maintenanceand distribution

Planningand purchase

Material

Initialpositioning

Warehousing

Inventoryreview

Purchasingnew and repairs

Warrantynew and repairs

Maintenancepackaging

Maintenanceplanning

Maintenancedue

Eventcontrol

Workcards

Maintenanceactivity

Part/tasklocation and

status

Off asset

Part/tasklocation and

status

On asset

Assetremoval

Configuration

Technicalinformation

source

IPCs

Tasks

Datamaintenance

manuals

RequirementsDefects

Tasks

Tasks

MaintenanceExecution

MaintenancePlanning

In-Service

MaterialsManagement

MROfoundation

Applications

MRO process integratedthrough Teamcenter

Teamcenter for MRO benefits

Solutions Benefits

Service Data Management • Provides total visibility to an organization’s assets and service offerings under configuration control• Improves asset tracking and life usage by leveraging fully defined lifecycle BOMs• Enables rapid generation and digital distribution of service bulletins• Injects event-driven service experiences into closed-loop product-to-service improvement processes• Incorporates service team concerns into early product lifecycle phases• Delivers global point-of-service knowledge• Manages all asset-related knowledge while providing access within the context of the asset’s configuration• Enables manufacturers and service integrators to capture and incorporate asset knowledge andconfiguration changes that originate elsewhere in the service value chain• Service Dashboard provides insight into asset and process performance via key performance Indicatorsthat enable successful PBL and SLA business contracts

Logistics Records • Provides single source of product and logistics knowledge to improve collaborationManagement • Enables improved productivity in logistics support data creation and management

• Facilitates improved change impact assessment and planning across product engineering, logistics,manufacturing and sustainment• Enables customer responsiveness by linking the logistics support data to the latest engineeringmodifications

Maintenance Planning • Enables service organizations to capture and apply maintenance-related best practices• Facilitates efficient individual service event planning• Minimizes maintenance cost by facilitating predictive maintenance, efficiently planned service visitsand granular asset analysis• Enables manufacturers and service integrators to capture and incorporate asset knowledge andconfiguration changes that originate elsewhere in the service value chain

Maintenance Execution • Provides foundation for implementing quality initiatives• Accelerates MRO cycle while assuring compliance with approved maintenance plans• Aligns planning objectives with point-of-service execution and design compliance

Material Management • Provides cradle-to-grave fine-grain part, tool and equipment visibility and life usage tracking• Streamlines and improves inventory operations and utilization

© 2008 Siemens Product Lifecycle Management Software Inc. All rights reserved. Siemens and the Siemens logo are registered trademarks of Siemens AG. Teamcenter, NX, Solid Edge,Tecnomatix,Parasolid, Femap, I-deas, JT, Velocity Series, Geolus and the Signs of Innovation trade dress are trademarks or registered trademarks of Siemens Product Lifecycle Management Software Inc.or its subsidiaries in the United States and in other countries. All other logos, trademarks, registered trademarks or service marks used herein are the property of their respective holders.

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About Siemens PLM SoftwareSiemens PLM Software, a business unit ofthe Siemens Industry Automation Division, isa leading global provider of product lifecyclemanagement (PLM) software and serviceswith 4.6 million licensed seats and 51,000customers worldwide. Headquartered inPlano,Texas, Siemens PLM Software’s openenterprise solutions enable a world whereorganizations and their partners collaboratethrough Global Innovation Networks todeliver world-class products and services.For more information on Siemens PLMSoftware products and services,www.siemens.com/plm.

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