Team2 30112228 emerging technology_agl

GROUP PRESENTATION ON EMERGING TECHNOLOGIES OF CHOSEN INDUSTRY

FEDERATION UNIVESITY

IIBIT, SYDNEY CAMPUS

Presented By:

Team Two: ITECH 3214 EMERGING TECHNOLOGY IN BUSINESS

NAME STUDENT ID TECHNOLOGIES

SALAHUDDIN AHAMMED 30112228 CLOUD COMPUTING

KOHINUR ISLAM TANMI 30110283 E-CRM

10/02/2014 11:00 AM

PRESENTATION ON

1. CLOUD COMPUTING- Salahuddin

2. ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT-Kohinur

AGL-Australian Gas Light Company A Largest Energy Retailer in Australia Since 1837 Millions of Customer & 2805 staff with associated 50 companies ASX listed owner, operator and developer of renewable energyRenewable sources are hydro, wind, landfill gas, solar and biomass Online base retailingService in online like bill pay, sign up, marketing promotion, controlling energy usage

AGL-Australian Gas Light Company

Cloud Computing For AGL?Cloud ComputingComputing resources like hardware and software is being used and delivered as a service over a computer network through internet

The providers offer services several fundamental models

SaaS enables access in application software and databases to the

user.

IaaS provides facility of hardware’s like physical computer or virtual

machines to AGL and PaaS provides the operating system, database or webserver to AGL.

(IaaS), (PaaS), and (SaaS).

AGL-Australian Gas Light Company

http://www.youtube.com/user/aglenergy-Creating energy solutions for every part of every day

http://www.youtube.com/user/aglenergy

http://www.youtube.com/user/aglenergy

Uses Cloud Computing

Cloud Computing For AGL?(Cont..) Delivers remote services of user's data, software and computation AGL’s Millions of Customer & 2805 staff with associated 50 companies Data stored

Maintain these huge information

AGL to store data of information with unlimited space using E.T Cloud Computing .

Enables AGL provide frequent services

reduce enormous investment cost

Competitive advantages

Return on investment

Customer convenience

Meet demand from customers and suppliers

Streamline operation

Organizational Advantages

Origin is the main competitor for AGL

Catch new customer- demographics & demands

Customer can join with AGL several social Networking .

Customer get better service because of competition

Flexible and instance categories services via online

Registration is easy with AGL Energy Onlinehttp://www.youtube.com/watch?v=9ezmlDXtC3s&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77&index=5

Competitive Advantages

http://www.youtube.com/watch?v=9ezmlDXtC3s&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77&index=5



Return on Investment

Customer convenience & Make Strong Relationship

Different applications customers for different purposes

AGL provides mobile application for paying bills and to check energy usage

Customer Convenience

Move in minutes with AGL Energy Online-

Get a quote and sign up online with AGL Energy Online-http://www.youtube.com/watch?v=EtqD5HpuOtY&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77&index=7

http://www.youtube.com/watch?v=c7pjhGTrjVo&index=8&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77

http://www.youtube.com/watch?v=EtqD5HpuOtY&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77&index=7






Meet Demand From Customer & Suppliers

AGL try to bill energy in an easy to manage.We’ll respond to customer in a shortest time.AGL help those having difficulty paying.Try to connect energy supply in a fastest way.Benefits of AGL Energy Onlinehttp://www.youtube.com/watch?v=c7pjhGTrjVo&index=8&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77




create integrity, continuity and consistency across processes

Allow information & shared entire organization

AGL IaaS maintaining a wide range data storing with integrity

Make easy to maintain data processing

Streamline Operation

Streamline Operation


Get a quote and sign up online with AGL Energy Online-



Benefits of AGL Energy Online



Supporting Videos-customer convenience, customer demand, streamline operation










ChallengesNeeds some assistant from other technology like wireless technology high speed internet and so on.Find harder to provide all the facilities at the same timeSome legal and ethical issuesLow speed internet obstructs to follow data spontaneously through the cloud

PaaS in web server for more dynamic website

No physical serverMore convenient

applicationAGL getting dependent on

cloud reducing papers work

New project Green powerPlant more trees instead of

using trees for producing papers

Future Prospect

AGL Achievements by Cloud Computing

The concept derived from E-business.E-CRM used electronic technologies to

maintain and satisfy customer needs. AGL maintain a good customer

relationship using ECRM.Enables to measure, create and increase the income.To reduce cost.

Of E-CRM For AGL

Improved customer service and supportIncreased Convenience & profitabilityIncreased customer loyaltyReducing cost and greater efficiencyGet more knowledgeBetter understanding of customers and

relationship dynamics.

Organisational benefits

of E-CRM

Using E-CRM AGL increase their conversion rate.

E-CRM increase more customer engagement via online advertisement.

View product and service promotion offer through online people are buying more products, which create more sales and profits.

Reducing return enable company to make more margins.

Increase life time value.

E-CRM generate Strongest bond. Increase of market share.Offering valuable product and service.

Streamline operation provide good service and product within sort time

Justifies customer needs and according to their needs

AGL always try to give their customer discount offer to save customer’s money.

AGL try to bill energy in an easy to manage.We’ll respond to customer in a shortest time.AGL help those having difficulty paying.Try to connect energy supply in a fastest way.

Meet Customer Demands

Customer satisfaction, their loyalty is what a business is all about.Through E-CRM AGL provide a reliable website for customer.Easily customer can find their product, safely pay online andget their service on time.

CUSTOMER CONVENIENCE

It creates many opportunities for AGL, such as enhanced customer interaction and relationship, all of these things are potential source of competitive advantage.

Some challenges arise such as managing online channel, data integration issues, IT architecture challenges.

It requires qualified professional to handle it in a systematic way.

OPPORTUNITIES AND CHALLENGES OF IMPLEMENTING E-CRM

Implementing E-CRM, AGL gain a higher position in energy retail market.

In future E-CRM, the convergence of marketing, services, sales and business intelligence will set the stage for AGL to build a more holistic front and experience through traditional web, mobile and social networks.

Ease customers to know about plans, facilities provided by AGL on time.

Speed up the transactions to save more time.Frequent interaction between company and

consumer.


Get a quote and sign up online with AGL Energy Online-



Benefits of AGL Energy Online



Supporting Videos-customer convenience, customer demand, streamline operation










Cloud computing and E-CRM helps rapid development of AGL as company.

Cloud computing & E-CRM boosts the energy plant & Services entire Australia.

It helps to achieve competitive advantages and target goal in this competitive market.

it is strongest tools in retaining the customers.

Cloud Computing enable ECRM effectively

Any question ?

Team2 30112228 emerging technology_agl

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