Team Building

CAN’T WE ALL JUST GET CAN’T WE ALL JUST GET ALONG ???ALONG ???

TEAM BUILDINGTEAM BUILDINGPresented by:Presented by:

Ravi KumarRavi Kumar

TEAMWORKTEAMWORK

Table of Content:Table of Content:

• • Team Building ExerciseTeam Building Exercise

• • What is a TeamWhat is a Team

• • Team Development Life CycleTeam Development Life Cycle

• • Effective TeamsEffective Teams

• • Dealing with Difficult Dealing with Difficult BehaviorBehavior

• • Analogy of GeeseAnalogy of Geese

• • ConclusionConclusion

NOBODY DID ITNOBODY DID IT

There is a story about four people named There is a story about four people named Everybody, Somebody, Everybody, Somebody, Anybody,Anybody,

and Nobody.and Nobody.There was an important job to be done and Everybody was asked to There was an important job to be done and Everybody was asked to

do.do.Anybody could have done it. Anybody could have done it. Nobody did it.Nobody did it.

Somebody got angry about that because it was Everybody’s job.Somebody got angry about that because it was Everybody’s job.Everybody thought Anybody could do it but Nobody realized that Everybody thought Anybody could do it but Nobody realized that

EverybodyEverybodywouldn’t do it.wouldn’t do it.

Consequently, it wound up that Nobody told Anybody,Consequently, it wound up that Nobody told Anybody,so Everybody blamed Somebody.so Everybody blamed Somebody.

But still But still NOBODY DID IT !!!NOBODY DID IT !!!

►WHAT IS A TEAM?WHAT IS A TEAM?

►A team is defined as a group of people, who A team is defined as a group of people, who bring to the table a set of complementary bring to the table a set of complementary and appropriate skills, and who hold and appropriate skills, and who hold themselves mutually accountable for themselves mutually accountable for achieving a clear and identifiable set of achieving a clear and identifiable set of goals.goals.

► Simply stated: A team is a Simply stated: A team is a groupgroup of people of people working togetherworking together towards a towards a common goal.common goal.

► It takes more than ONE person to make a It takes more than ONE person to make a teamteam

► There must be collaborative work toward There must be collaborative work toward commoncommon

•TEAM DEVELOPMENT LIFE TEAM DEVELOPMENT LIFE CYCLE - CYCLE - 5 Stages5 Stages

STAGE 1 STAGE 1 FORMINGFORMINGSTAGE 2 STAGE 2 STORMINGSTORMINGSTAGE 3 STAGE 3 NORMINGNORMING

STAGE 4 STAGE 4 PERFORMINGPERFORMING STAGE 5 STAGE 5 ADJOURNINGADJOURNING

•FORMINGFORMINGTeam Development has been categorized into 5 StagesTeam Development has been categorized into 5 Stages

STAGE 1STAGE 1

• High dependence on leader for guidance and direction.• High dependence on leader for guidance and direction.• Little agreement on team.• Little agreement on team.

• Individual roles and responsibilities are unclear.• Individual roles and responsibilities are unclear.• Leader must be prepared to answer lots of questions about the • Leader must be prepared to answer lots of questions about the

team'steam'spurpose, objectives and external relationships.purpose, objectives and external relationships.

• Members test tolerance of system• Members test tolerance of system..

LeaderLeaderDirectsDirects

STORMINGSTORMING

STAGE 2STAGE 2

• • Decisions don't come easilyDecisions don't come easily within group. within group.• Team members • Team members vie for positionvie for position

• Clarity of purpose increases but plenty of • Clarity of purpose increases but plenty of uncertainties persistuncertainties persist

• Compromises may be required to enable • Compromises may be required to enable progressprogress

LEADERS COACHLEADERS COACH

NORMINGNORMINGSTAGE 3STAGE 3

• • Agreement and consensus formsAgreement and consensus forms among team among team• • Roles and responsibilities are clearRoles and responsibilities are clear and accepted and accepted

• Big decisions are made by group agreement• Big decisions are made by group agreement• • Commitment and unity is strongCommitment and unity is strong

• The team discusses and develops its processes and • The team discusses and develops its processes and working styleworking style

• There is general respect for the leader and some of • There is general respect for the leader and some of leadership isleadership is

sharedshared

LEADER FACILITATES AND LEADER FACILITATES AND ENABLESENABLES

PERFORMINGPERFORMINGSTAGE 4STAGE 4

• • The team clearly knows why it is doing what it is doingThe team clearly knows why it is doing what it is doing• The team has a • The team has a shared visionshared vision

• There is a • There is a focus on over-achieving goalsfocus on over-achieving goals• Disagreements occur but now they are resolved • Disagreements occur but now they are resolved

within the team positivelywithin the team positively• The team is able to work towards achieving the • The team is able to work towards achieving the

goalgoal• Team members look after each other• Team members look after each other

• The • The team does not need to be instructedteam does not need to be instructed or or assistedassisted

LEADER DELEGATES AND OVERSEESLEADER DELEGATES AND OVERSEES

ADJOURNINGADJOURNINGSTAGE 5STAGE 5

• • Adjourning, is the break-up of the group, hopefully when their task Adjourning, is the break-up of the group, hopefully when their task is completed successfully, their purpose fulfilled; everyone can move is completed successfully, their purpose fulfilled; everyone can move

on to new things, feeling good about what's been achieved.on to new things, feeling good about what's been achieved.

• From an organizational perspective, recognition of and sensitivity to • From an organizational perspective, recognition of and sensitivity to people'speople's

vulnerabilities during this fifth stage is helpfulvulnerabilities during this fifth stage is helpful

• • Feelings of insecurityFeelings of insecurity would be natural would be natural

LEADER REASSURE, LEADER REASSURE, COMMUNICATECOMMUNICATE

EFFECTIVE TEAMSEFFECTIVE TEAMS

There are several key characteristics that areThere are several key characteristics that areprevalent in EFFECTIVE teams.prevalent in EFFECTIVE teams.

• CLEAR AND ACHIEVABLE GOALSEFFECTIVETEAMS• CLEAR AND ACHIEVABLE GOALSEFFECTIVETEAMS

• COMMITMENT TO THE GOALS• COMMITMENT TO THE GOALS

• CLEARLY DEFINED ROLES/ RESPONSIBILITIES• CLEARLY DEFINED ROLES/ RESPONSIBILITIES

• REGARD FOR TEAM MEMBERSS• REGARD FOR TEAM MEMBERSS

• SUCCESSFULLY DEALS WITH CONFLICT• SUCCESSFULLY DEALS WITH CONFLICT

CLEAR GOALSCLEAR GOALS

characteristics found in effective teamscharacteristics found in effective teams

• • CLEAR AND ACHIEVABLE GOALSCLEAR AND ACHIEVABLE GOALS

COMMITMENT TO GOALSCOMMITMENT TO GOALS


• • COMMITMENT TO GOALSCOMMITMENT TO GOALS

RESPECT FOR OTHERSRESPECT FOR OTHERS


• • REGARD/ RESPECT FOR TEAM REGARD/ RESPECT FOR TEAM MEMBERSMEMBERS

AnalyticalAnalyticalThinking. Facts, Figures, Data,Thinking. Facts, Figures, Data,

Not OpinionsNot Opinions

‘‘Paralysis of AnalysisParalysis of Analysis’’

DriverDriverAction oriented. Likes to Action oriented. Likes to

delegate,delegate,

very focused, needs low very focused, needs low supervisionsupervision

‘‘Tends to leave body bags Tends to leave body bags behind’behind’

AmiableAmiableFriendly, Fuzzy, RelationshipFriendly, Fuzzy, Relationship

Oriented. Good at CoordinatingOriented. Good at Coordinating

‘‘Appears Wishy WashyAppears Wishy Washy’’

ExpressiveExpressiveHighly enthusiastic, Loves Fun,Highly enthusiastic, Loves Fun,

Party People. No Details Party People. No Details please.please.

‘‘Hard to complete task in Hard to complete task in present’present’

RESPECT FOR OTHERSPersonality Types

DEFINE ROLESDEFINE ROLES

characteristics found in characteristics found in effective teamseffective teams

• • CLEARLY DEFINED ROLES/RESPONSIBILITIESCLEARLY DEFINED ROLES/RESPONSIBILITIES

CONFLICT RESOLUTIONCONFLICT RESOLUTION

characteristics found in effective characteristics found in effective teamsteams

• SUCCESSFULLY DEALS WITH CONFLICT• SUCCESSFULLY DEALS WITH CONFLICT

CONFLICT IS INEVITABLE !!!CONFLICT IS INEVITABLE !!!

DIFFICULT BEHAVIORDIFFICULT BEHAVIOR

HOSTILE AGGRESSIVESHOSTILE AGGRESSIVESPeople who try hard to bully and overwhelm by bombarding others with People who try hard to bully and overwhelm by bombarding others with

cuttingcuttingremarks.remarks.

Stand up for yourself Stand up for yourself

Give them time to run downGive them time to run down

Look directly at them and wait . Look directly at them and wait .

DIFFICULT BEHAVIORDIFFICULT BEHAVIOR COMPLAINERSCOMPLAINERS

People who gripe without ceasing, but never try to do anything about what People who gripe without ceasing, but never try to do anything about what they complain aboutthey complain about..

Listen attentively to them, but don’t let them dwell Listen attentively to them, but don’t let them dwell on complaintson complaints

Acknowledge by paraphrasing their concernsAcknowledge by paraphrasing their concerns

Keep things optimisticKeep things optimistic

Ask, “What are you willing to do to remedy the Ask, “What are you willing to do to remedy the situation?”situation?”


SILENT UNRESPONSIVESSILENT UNRESPONSIVESPeople who answer, when they answer at all, with grunts or a yes/no People who answer, when they answer at all, with grunts or a yes/no

responseresponse

Don’t interrupt silence; give them some time to open upDon’t interrupt silence; give them some time to open up

Ask open-ended questionsAsk open-ended questions

Listen attentively if they open up, but do not gushListen attentively if they open up, but do not gush


SUPER AGREEABLESSUPER AGREEABLESVery personable, funny people who never act the way they say they will or how you Very personable, funny people who never act the way they say they will or how you

thought they wouldthought they would

Let them know you value them as a personLet them know you value them as a person

Ask them to be honest with youAsk them to be honest with you

Carefully point out the inconsistencies in their behaviorCarefully point out the inconsistencies in their behavior


KNOW-IT-ALL EXPERTSKNOW-IT-ALL EXPERTSCondescending, pompous people who claim to know all about everyone and Condescending, pompous people who claim to know all about everyone and

everythingeverything

Never Ignore them Never Ignore them

Know what you are talking about when you converse with Know what you are talking about when you converse with themthem

Question firmly about inaccurate facts or inconsistencies, Question firmly about inaccurate facts or inconsistencies,

but do not confront them in a group situationbut do not confront them in a group situation

ANALOGY ANALOGY

As each goose flaps its wings, it creates an "uplift" for the As each goose flaps its wings, it creates an "uplift" for the birds that follow.birds that follow.

By flying in a "By flying in a "VV" formation, the whole flock adds 71% " formation, the whole flock adds 71% greater flying range than if each bird flew alone.greater flying range than if each bird flew alone.

YES!!!YES!!!

CAN’T WE ALL JUST GET CAN’T WE ALL JUST GET ALONG ???ALONG ???

The Answer is YES!!!The Answer is YES!!!

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