The Off-Reservation Garnishment of an On-Reservation Debt ...
Teaching Objectives 1 2 3 To know how to seat guests with reservation To know how to seat guests...
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Transcript of Teaching Objectives 1 2 3 To know how to seat guests with reservation To know how to seat guests...
Teaching Objectives
1
2
3
To know how to seat guests with reservation
To know how to seat guests without a reservation
To know the way to serve the guests after seating the guests
To know the proper way to show the guests to their tables
4
After seating the guests, the waitress should ask the guests to order some soft drinks or cocktails while waiting for the order.
Cocktails usually consist of Brandy, Whisky, Vodka, or Gin mixes with juice.
Basic Information
1
2
Basic Information
In order to comfort the guests, while large tables are used, the restaurant will offer the guests a large lazy Susan.
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I. Seating guests with a reservation
Service procedure
greeting
ask the guests whether they have a reservation
or not
reconfirm the reservation
show the way to the guests
ask whether the guests are satisfied with the
table or not
ask the guests to order something to drink
before ordering the dishes
Service procedure
II. Seating guests without a reservation
greeting
ask whether the guests have a reservation or not
ask the number of the guests
check the table availabilities
show the way to the guests
ask whether the guests are satisfied with the
table or not
ask the guests to order something to drink
before ordering the dishes
How to Express
1. Good afternoon/evening, welcome to our restaurant.
2. Have you a reservation?/Do you have a reservation (with us)?
3. Mr. XXX, you have reserved a table for six (any number), is that right?
4. Follow me, please./This way, please.
5. Is the table all right?/Are you satisfied with the table?
6. Can I get you something to drink?/What would you like to drink before you
order?
I. Seating guests with a reservation
II. Seating guests without a reservation
1. Good afternoon/evening, welcome to our restaurant.
2. Have you a reservation?/Do you have a reservation (with us)?
3. How many guests are there in your party?/How many guests altogether?
4. I’ll check the table availabilities, wait a minute please.
5. Follow me please./This way please.
6. Is the table all right?/Are you satisfied with the table?
7. Can I get you something to drink?/What would you like to drink before
you order?
How to Express
C=Clerk G=GuestC: Good evening, ladies and gentlemen._________________G: Good evening. Yes, the name is Philip.C: Yes, Mr. Philip, a table for four.G: That’s right.C: _______________ , Mr. Philip. Your table is here.G: I think the table is too close to the orchestra. ______________ ?C: Sure. ____________________. ?G: that would be fine.C: ___________________________.G: Well, a cup of tea is OK.C: Wait for a few seconds, please. I’ll be back.G: By the way, where is the lavatory?C: _____________________.G: Thanks a lot.
Practical Operation
1 Fill in the blanks to make a dialogue.
Role play
Situation 1:
You and your parents enter a restaurant for dinner. You have made a
reservation the day before yesterday. Make a dialogue with the hostess
or waitress.
Practical Operation
2
Situation 2:You and three of your colleagues go for lunch in a restaurant without reservation. You prefer a table at the corner.
Situation 3:Mr. Thomas has reserved a private room for tonight, there are ten of them altogether, you are the hostess of the restaurant, show the way to the guests.