TDSpirit Fall 2011

Issue 29 - Summer 2011

TDIndustriesUTSW Hospital ProjectA Boon for the Community

TDSpiritSummer 2011

A publication of

TDIndustries is changing the face of mechanical construction and facilities services through lifecycle innovations.

Austin2701 Gattis School Road Building “A”‚ Suite 101 Round Rock‚ TX 78664 512-310-5052

Dallas13850 Diplomat Drive Dallas‚ TX 75234 972-888-9500

Fort Worth 5700 Stratum DriveFort Worth, TX 76137 817-590-9360

Houston 8801 Jameel Road, Suite 100 Houston‚ TX 77040 713-939-1986

Phoenix1702 W. 3rd Street Tempe, AZ 85281 480-449-7690

San Antonio12700 O’Connor Road San Antonio‚ TX 78233 210-564-6065

Please report any change of address, contact name, or additions by callingMatthew Stephenson at 972-888-9348 or by email:[email protected].

We want to thank the Partners of TDIndustries who contributed to this issue of TDSpirit.

TDSpirit

Letter from CEO Harold MacDowell

Six Degrees of Inspiration In reviewing this edition of TDSpirit, I am

reminded that the inspiration for meaningful innovations comes from the teamwork we live each day.

As closely as we are all related, so too are the innovations that move our company and industry forward.

In an ever-competitive world, each of us is continuously striving to add value to our customers and one another.

Good ideas come from everywhere, and you’ll read about plenty of innovations—big and small—that are increasing safety, reducing costs, improving energy efficiency, and boosting quality.

This issue’s articles, the meaningful innovations, and mostly the TDPartners and Customers behind them are an inspiration to me and I hope to you as well.

From our new safety gear vending machines to our work for Samsung, Texas Children’s Hospital, and many more clients, our intentional, everyday innovation makes our lives, our jobs, our teams, and our projects/services better.

I’m so proud that new ideas, improvements, and possibilities become realities every day at TD. Like our water control boxes. These onsite boxes are a simple, handy solution that gets called into action when any trade has an unplanned water discharge. They also increase safety protection while avoiding significant costs and delays.

Or our Mentally Install Systems On Paper (MISOP) solution that came from our Houston team. The MISOP process helps us to build it once in the planning room, then build it on the job for real. It helps us ensure quality and on-time delivery.

Our shared value and dedication to one another and to our customers create the powerful engine that propels our innovation.

It shows up each day in the attentive, professional approach we take to encouraging the best from one another. It happens on the job, in the halls, from the newest to the longest-term TDPartners and Customers. This is no accident, I am sure.

It is the direct result of our daily focus on adding value to others. And that, I have come to know, is the truest form of innovation.

Seis Grados de InspiraciónAl revisar esta edición de TDSpirit, me viene

a la mente que la inspiración para la innovación significativa proviene del trabajo en equipo que vivimos cada día.

En la medida en que todos estamos relacionados, también lo están las innovaciones que mueven a nuestra compañía e industria hacia adelante.

En un mundo cada vez más competitivo, cada uno de nosotros está continuamente tratando de agregar valor a nuestros clientes y mutuamente.

Las buenas ideas vienen de todas partes y leerá acerca de muchas innovaciones, grandes y pequeñas, que están fortaleciendo la seguridad, reduciendo los costos, mejorando la eficiencia energética y aumentando la calidad.

Los artículos de esta edición, las innovaciones significativas, y, sobre todo, los TDPartners y clientes detrás de ellos, son una inspiración para mí y espero que lo sean para usted también.

Desde nuestras nuevas máquinas expendedoras de equipo de seguridad hasta nuestro trabajo para muchos clientes como Samsung, Hospital Infantil de Texas y muchos más, nuestra voluntad de innovación diaria hace que nuestras vidas, nuestros trabajos, nuestros equipos y nuestros proyectos y servicios sean mejores.

Estoy muy orgulloso de que las ideas nuevas, las mejoras, y las posibilidades se convierten en realidad todos los días en TD. Como nuestras cajas de control de agua. Estas cajas, ubicadas en la planta, son una solución sencilla y práctica que entran en acción al aumentar la protección de la seguridad a la vez que evitan costos y retrasos significativos cuando alguna operación emite una descarga de agua no planificada.

O nuestra solución MISOP que vino de nuestro equipo en Houston. Este proceso de Sistemas mentalmente instalados en el papel nos ayuda a construir una vez en la sala de planificación y luego construir de verdad en el trabajo. Nos ayuda a asegurar la calidad y la entrega a tiempo.

Nuestros valores compartidos, la dedicación mutua y a nuestros clientes, crean el poderoso motor que impulsa nuestra innovación.

Se muestra cada día en el enfoque atento y profesional que adoptamos para estimular lo mejor que tenemos todos. Esto ocurre en el trabajo, en los pasillos, desde los TDPartners y clientes más recientes hasta los más antiguos. Estoy seguro de que esto no es casualidad.

Es el resultado directo de enfocarnos diariamente en agregar valor a los demás. Y eso, he llegado a saber, es la forma más genuina de la innovación.

TDIndustries’Merger with JBSEnergizes Phoenix Market

Sept. 1, 2011, marks the one-year anniversary of TDIndustries’ merger with Phoenix-based JBS Mechanical.

PHOENIX

So how are things going? “We never imagined we’d have this much success in such a

hard-hit real estate market, but our newly combined team is a true bright spot in this still-bruised economy,” said George Athens, Vice President of TDIndustries in Phoenix.

The results so far tell the tale. Since the merger, TDIndustries’ business in the Phoenix market has more than doubled. That means TD is on pace to meet its goal of becoming the biggest service provider in Phoenix and throughout Arizona.

“People no longer laugh when I reveal our ambitions,” Athens joked.

More Services — With SpeedNow that the firms have joined forces, TD can offer clients

an array of services, including some, such as plumbing and energy-related services, that JBS could not previously support.

“The plumbing business took off like a rocket ship,” Athens said, noting that the skills of the combined workforce are very complementary.

“We now provide clients with one-stop shopping,” Athens said. “Not only can we fix our customers’ air conditioning and plumbing, we can also take a look at the building to see if it’s operating efficiently. A lot of companies can’t do that.”

This bolstered capacity means that TD can do more building retrofits, take on larger and larger projects, and become a player in the marketplace. “Projects are bigger, the level of performance is higher, and the service is better,” Athens said.

Speed is another key differentiator for TD in the Phoenix-area HVAC contractor market. “We never put our customers off to the next day if we can take care of them right away,” said Robert Stinger. Stinger is the former president of JBS and remains at TDIndustries as a senior sales executive. “It’s what I tell everyone: Be prepared to walk at a fast pace.”

Technicians, for instance, do not go home until all requests are off the board. This level of support, horsepower, and reliability has been appreciated by the JBS customers TD acquired. “That’s the way we roll,” Stinger said.

Looking AheadAt the one-year mark of the merger with JBS, there’s an

excitement for what lies ahead. “There’s a buzz about TD in the area,” Athens said. “Now

people want to come to work here and we’re able to find great people. We feel very fortunate.”

Ed White, George Athens, Robert Stinger, Bill Jordan, and Dave JordanFrom left to right:

TDIndustries’UTSW Hospital ProjectA Boon for the Community

“This is a world-class healthcare facility that will serve our community for generations to come.”Mike Gresham, TD Senior Project Manager

A 6-inch grooved copper pressure regulating valve station for the Deloitte University project. This prefab, installed in area F in the basement, helps supply water to the main building.

TDSpirit • • • SUMMER 2011 5

TDIndustries’ Senior Project Manager Mike Gresham has a succinct answer to the question of why the new University of Texas Southwestern Medical Center (UTSW) is so valuable.

“This is a world class healthcare facility that will serve our community for generations to come,” Gresham said. “And this is a very high–profile customer we are grateful to serve.”

Construction on the 438–bed, 1.2 million–gross–square–foot UTSW facility started in June with the drilling of the first piers, and the hospital is on track to be completed for the scheduled early 2015 opening. TD is responsible for building and installing the facility’s total mechanical solution — plumbing, medical gas, and HVAC systems.

The general contractor on the project, Hunt Construction Group, has collaborated with TD on many projects over four decades of work together, including constructing hotels, office buildings, and, of note, the Phoenix Cardinals’ NFL football stadium.

“The companies have formed a high degree of trust,” said TD Executive Vice President Ed Reeve. “So when Hunt invited TD to bid on the UTSW project, the TD team jumped at the chance. The team put together a powerful proposal and earned this prestigious job.”

Providing Turn–Key SolutionsWith knowledge in all areas of construction — design,

building, and installation — TD plans to be a full partner to Hunt at every step during the large, complex UTSW project.

TD is leveraging its particular expertise related to healthcare facility construction and an array of other tools to advance construction. For instance, the TD Engineering and Coordination teams utilize Building Information Modeling (BIM) to reduce errors in the planning process, protect the budget, and keep everyone on schedule.

TD is also assisting in the design phase, providing a unique asset to the prime contractor’s consulting engineers, Gresham said. Hunt called on TD’s experts to consult with the UTSW project architect, engineer, owner, and general contractor to make critical system design decisions and devise key installation details.

For example, the TD team suggested an operating room module that deploys a prefabricated laminar flow air–diffuser system that was not in the original specs.

“We think that will be very beneficial to their operating rooms,” Reeve said. “We took that to the general contractor, and they are considering that for this project.”

Taking Prefab To New Levels“TD’s multi–trade, prefabrication approach is another key

differentiator,” said Brent Smith, a TD senior project manager. “That’s where we think we became the most innovative,” he said, “by thinking creatively about ways to expedite our field force.”

TD is working with other subcontractors to pre–design and pre–assemble systems off site. “The fact that the various project players are open to this method is a milestone event in itself,” Reeve added.

“The benefits of that are improved quality, improved timing of the schedule, and, possibly, cost reduction,” Reeve said. “It will also result, longer term, in a higher quality, tier–one hospital for the Dallas community.”

Key ContributionsReeve, Smith, and Gresham saluted the following members

of the TD team who made important contributions to the UTSW project:

Harold MacDowell, CEO, TDIndustriesRod Johannsen, President, North Texas ConstructionDave Youden, Senior Vice President, Major Projects (Dallas)Kathy Brooks, Executive Assistant to Ed ReeveSteve Canter, Chief Technology OfficerSteven Grady, Manufacturing ManagerLarry Randolph, Coordination ManagerDrew Yaggy, Professional Engineer, Pre-construction ServicesLeonard Gill, Assistant Project ManagerBrandon Gillett, Pre-construction Services EstimatorDavid Perdue, Senior Superintendent

DALLAS

TDIndustries’ partnership with Hunt Construction earns prestigious job

PRE-FAB CORNER

TD GoesAll in With MicrochipMaker SAMSUNG


The TD Technology team provides mechanical construction and services to the semiconductor, research and development, and microelectronics manufacturing sector. Just don’t call them “the computer guys.”

“A lot of people hear ‘technology,’ and they think we’re a bunch of IT guys,” said TD Technology Business Development Manager Keith Smith. “But that’s not quite right.”

Instead, the team builds and services the highly specialized facilities that produce microchips — the tiny circuits that give computers their processing power and memory. These facilities require particular process piping, high-purity systems,and process exhaust to handle the manufacturing process where chips are embedded with circuitry within thefabrication cleanroom.

TD’s 30-year history with the Dallas-area tech industry, including Texas Instruments, has positioned it to serve the specific requirements of this dynamic sector. “As information technology grew up, we built on TD’s roots in commercial piping, plumbing, and air conditioning by applying new disciplines to the sector’s needs for more specialized environments,” Smith said. “And that’s how TD Technology was born.”

Help Wanted: Sophisticated Partner to Build Microchip Plant

In 2007, TD’s Technology Team, led by Jason Cinek, caught the eye of Samsung Austin Semiconductor (SAS). SAS is a division of Korea-based Samsung, the leading global electronics company.

The firm was in the middle of constructing North America’s largest microchip fabrication facility — it would become Samsung’s first in the United States producing 300mm wafer technology — even as it was ramping up production at another Austin facility. With work firing on all cylinders, SAS sought an experienced provider to support the critical tool hookups.

TD Technology fit the bill, and the Partnership took off from there.

With the completion of FAB2 in 2008, the demand for tool hookup services resulted in growth from nine core Partners to a workforce of 55, installing over 125 tools in 10 months. Upon completion of this project through late 2009, Samsung entered a sustaining position on site but continued to call on TDIndustries as one of its key suppliers for maintenance requests, tool relocations, and impromptu capacity upgrades.

In 2010, the semiconductor market began to emerge, and TD became engaged in a series of bubble ramps through most of the year.

Living the Client’s Issues Today, TD Project Manager Jason Fee leads a team of

roughly 55 TD Technology workers who are embedded at SAS in Austin, working on microchip tool installations and overall plant maintenance.

TD Technology’s agility, skills in planning and scheduling, and overall endurance support an industry moving at lightning speed. “The changing environment is the only constant,” Smith said. “Being able to live the issue with the customer and respond to whatever it needs is critical.”

Running Rings Around ‘Saturn Ramp’ These qualities were put to the test during Samsung’s “Saturn

Ramp” project — an installation of more than 550 main tools and 10,000 pieces of equipment in five months.

“The project schedule was extremely demanding,” Fee said. It called for 1,700 contractors to be on site installing tools day and night, which meant that TD Partners had to provide 24/7 supervision.

Yet TD knew quality and safety would be compromised if Partners were driven too hard; accordingly, an overall limit of six-day, 60-hour work weeks was set. “We felt we could meet the client’s critical schedule and complex scope of work without undermining our need to protect our people and maintain quality,” he said.

The project was a success. TD Partners provided the largest TD workforce ever deployed to Samsung, ramping up to 62 Partners and technicians who worked 60,000 hours from November to April.

“Our safety record on that effort and overall has been nearly impeccable,” said TD Superintendent Shawn Ramsey. There have been no safety incidents this year — something that’s almost unheard of — and just one incident over TD’s four years of work with SAS.

A Collaborative Effort Fee believes that this safety record, and the success of the

SAS effort in general, is a testament not only to TD’s special expertise, but to TD’s team culture and the strong alliance with the Samsung team.

“Everybody looks out for each other, but we also hold each other accountable,” Fee said. “That we completed this project on schedule without compromising personal safety or delaying production shows that our processes are working.” From 2007 to present, TD has completed more than 358 individual projects and worked nearly 270,000 hours across 400,000 square feet of facility space in Austin.

One of largest contributors to the success and Partnership with SAS has been the “family” atmosphere across the TD/SAS team. Through the years, softball teams, bowling leagues, flag football sessions, and weekly barbecues have been the foundation for forming lifelong relationships.

“Over my 11 years with TD, I’ve never seen a team with such camaraderie,” Smith said. “Everyone on the SAS project gets along well with each other — and they actually hang out after work. I think that’s a critical part of our success.”

AUSTIN

TDIndustries’ partnership with Samsung is a window into the work of TD Technology

TDSpirit • • • SUMMER 20118

TDSpiritProject GallerySummer 2011

HOUSTON Hi-Tech Hospital Wing AdvancesHouston-Area Pediatrics

When TDIndustries started a new wing for Texas Children’s Hospital, a world-renowned leader in pediatrics care, TD knew it was part of something extra special.

The 515,007-square-foot facility is the first community hospital built exclusively for children. It uses innovative technology and features a unique design to promote patient well-being, complete with a children’s play area on every floor. The wing has the area’s only 24/7 pediatric emergency room, two operating rooms, 48 patient beds, labs, and a pharmacy, all fitted with advanced medical technology and equipment.

TD accepted the challenge of constructing the wing’s complex mechanical systems while meeting the strict, 2.5 year completion deadline.

TD’s leading edge in the healthcare industry gave the client confidence in the TD team, including Vice President Randee Herrin, Senior Project Manager Mike Gresham, Project Manager Chris West, Superintendent Pete Ybarra, and Building Information Modeling (BIM) Coordinator Glen Krahn.

TD identified efficiencies by relying on its pioneering use of the BIM three-dimensional modeling tool to reduce pre-construction phase errors, which preserved costs and time. The TD-proprietary Mentally Install Systems On Paper (MISOP) process also was instrumental to the accurate and efficient planning of the hospital.

Other technologies played key roles as well. It was Trimble technology, a precision tool to locate underground plumbing and other components, that fed the team’s need for speed. “Trimble allowed us to set sleeves through the slabs for pipe and duct penetrations,” Gresham said. “This alone more than tripled the number of sleeves we could set in one day.”

Under the leadership of Tellepsen Builders, the wing was completed on time and on budget. Soon after opening its doors the following spring, the hospital made history by becoming the first pediatric hospital in the United States to successfully implant an artificial heart into the chest of a 17-year-old patient.

“Healthcare professionals are now providing the best services and cutting-edge care to many more young people,” Gresham said. “And that’s a major reward.”

PHOENIX Premier Facility Rises At Phoenix’sGrand Canyon University

When Grand Canyon University wanted a venue capable of hosting diverse entertainment and sporting events, TDIndustries’ team in Phoenix rose to the occasion with the construction of a superior facility that included building automation. Construction of the new 140,000-square-foot facility guided by Perini Building Company Project Executive Tony Meyer and Superintendents Neil Baker and Mike Janowski began July 2010 and will be completed on schedule and on budget, by summer’s end.

Texas Children’s Hospital – Houston, Texas

Texas Children’s Hospital – Houston, Texas


That’s in time for the venue’s first official use: a fall performance of “Disney on Ice.” The event presented TD with timing and technical challenges involving the installation of chillers, air handlers, fan coil units, and other equipment. To accommodate vivid pyrotechnics during performances, TD installed two Temtrol manufactured 16-fan wall arrays, which work in concert to evacuate smoke. TDIndustries and Climatec furnished equipment and a design to meet smoke evacuation requirements and acceptable sound levels.

“This is a first-class facility serving both the university and the community,” said Project Manager Tom Thomas. Thomas and Production Manager Doug Wallace coordinated with TD’s Building Systems Integration (BSI) group, led by Rob Chrisler, Jim Heiser, and Eric Zawislak. The BSI group worked with Arizona Control Specialists Bill Truett, Principal, and Project Manager Tom Horan to design and implement a Tridium Integration system supported by Delta Controls. The goal is to eventually integrate all aspects of the building control system to include lighting, fire safety, and other building functions.

“That system installation allowed TD’s BSI group to show off its skills in the Phoenix market,” Thomas said.

The team used a number of processes to manage the project, including the Mentally Install Systems on Paper (MISOP) checklist and Building Information Modeling (BIM), led by Coordinator Bill Wright. And because the team was able to prefabricate a number of plumbing and piping components at TD’s shop, customized installations could be done in real time, avoiding any delays.

Others contributing to the project’s success were Corky Pond of Climatec, Dave Dorich of Ferguson Enterprises, and Austin Condon of Norman S. Wright.

ARLINGTONA Leaner, Greener University of Texas At Arlington

TD’s Energy Solutions Group beat out a number of major competitors in the bid to make the University of Texas at Arlington (UTA) campus leaner and greener.

Already an energy conservation leader within the University of Texas system, a TDIndustries energy and infrastructure audit found that UTA could further

reduce its energy costs by replacing two 3,000-ton R22 chillers, making other utility-saving upgrades, and comprehensively managing energy use.

The multifaceted infrastructure improvement project, launched early this year, and on track for a Dec. 31, 2011, completion, is served by Dan Edwards, along with Fort Worth Office Team Leader Aaron Rice and Field Superintendant Steve Post. In addition to relying on TD’s Mentally Install Systems on Paper (MISOP) checklist and Lean planning process, Rice’s team coordinates weekly meetings with UTA Associate Director Larry Harrison and other university officials, TD representatives, and subcontractors to facilitate communications and head off any project roadblocks.

The project involves an assessment, implementation, and continuous commissioning of thermal energy plant operations and an HVAC system build; retrofits of existing VAV boxes; installation of AHU high-efficiency motor upgrades; and a replacement of thermal energy plant chillers and a building roof upgrade. Domestic hot water pumps are being replaced and thermal energy plant cooling tower fan motor VFDs are being upgraded.

TD’s utiliVisor® solution, a continuous commissioning tool, is ensuring that the Central Utility Plant is operating at optimal efficiency by collecting data and conducting analyses of key facility indicators. utiliVisor® is also being used for measurement and verification of the thermal energy plant.

In addition, TD provided in-house engineering support for chiller, VAV, and AHU installation design documents located in the UTA thermal energy plant and University Hall.

“With these high-efficiency upgrades, TDIndustries has guaranteed long-term energy savings to UTA,” said Rice. “These improvements will not only help the university meet state energy goals, they will free up precious dollars for educational programming.”

Grand Canyon Event Center – Phoenix, Arizona

University of Texas at Arlington


DALLAS / FORT WORTHLegoland Takes Shape In Dallas-Fort Worth

Building a new Legoland theme park from the ground up wasn’t exactly a snap given the challenges: a tight deadline, potential surprises during the demolition and underground phases, and the need to coordinate with European concept designers working to bring the park to life for children.

That’s why the TDIndustries team — Project Manager Logan Harper; Superintendents Jeremy Kieschnick and Mark Jones; Plumbing Foreman Luke Perry; Sheet Metal Foreman Curtis Jewell; and Startup and Service Technicians Todd Setford, Alex Jones, Ki Bartlett, and Rowan Small — took a proactive approach to handling any complications.

The team’s staffing and system decisions meant that an adequate crew was in place early to knock out the initial tasks, including gutting a portion of the Grapevine Mills Mall, where the park is situated. As site conditions were revealed, TD Partners were ready to revise and change as circumstances dictated. Maintaining constant communication with the general contractor and the lot owner’s representatives also helped keep the office and field staff on the same page.

“A light Building Information Modeling (BIM) process was used to coordinate the mechanical systems and the electrical details and uncover conflicts at the outset,” Harper said. “This ensured that everyone’s eyes were open when the work began.”

The job was TD’s first for General Contractor Suffolk-ROEL Construction, which helped build other Merlin Entertainment theme parks on the West Coast. TD worked with Suffolk-ROEL’s Project Managers Chris Heese and Jano Montoya and Superintendents Kevin Flynn and Robert Kay, along with Merlin Entertainment Project Manager Jon Whitehead.

The venue, which opened on time in the spring, has interactive displays, rides, and a 4-D movie theater. New bathrooms and duct work were installed to serve the exhibit and interactive areas. “Now that Legoland is a reality, children of all ages can go there to let their imaginations run wild,” said Harper.

AUSTIN Putting A New Shine On Apple’s Austin Offices

With Apple’s penchant for sharp design and seamless integration, we were flattered when the company chose TDIndustries to remodel the technology firm’s downtown Austin offices. TD’s command of the LEED certification process for existing buildings, in addition to the company’s expertise in HVAC and plumbing, assured Apple executives that this fast-track design-build project could be executed with finesse.

“Apple needed a firm that could coordinate the project and begin building and installing parts rapidly,” said Senior Project Manager Ronnie Swingler, who headed up a team that included DPR Senior Project Manager Scott Sass, DPR Project Manager Jason Hauck, DPR Superintendent Tim Shannon, TD HVAC Foreman David Fowler, TD Plumbing Foreman Lance Burnett, and TD Superintendent JR Rushing. “It was a good fit for our capabilities, and just the kind of challenge that gets us excited.”

TD’s LEED experience helped overcome one potential snag by spotting that the windows of an existing building wouldn’t meet LEED requirements. Other tactics kept the project on track, including the use of TD’s Mentally Install Systems on Paper (MISOP) checklist repeatedly throughout the project, as well as the crafting of all drawings using Building Information Modeling (BIM).

The work began in August 2010 and finished five months later. The project was on time and just as Apple envisioned. It involved new office areas with rooftop VAV systems; server, break, and rest rooms; a new roof; and new insulation. TD installed LEED-certified windows and used chilled-water fan coils and air handlers for the server room along with in-row cooling units. Bill Harris and Melissa Woolsey of HMG Engineering provided the design.

The result is a greener workspace for Apple employees and a LEED-certified addition to Austin’s lively downtown. “We hope the space helps the city attract more employers and create more jobs,” said Swingler.

LACKLAND AIR FORCE BASE – SAN ANTONIO, TXPerfect Marks For US Air Force IntelligenceOperations Facility

Delivering a new facility to a federal client with zero punch-list items may seem impossible, but that’s exactly what TDIndustries provided to the US Air Force early this year.

At the start of the project in April 2010, few would have predicted such a seamless result for the job — a USAF intelligence operations facility with four data rooms, offices, and conference areas. With a fixed January 2011 deadline looming, the facility’s construction was months behind schedule and stuck in neutral, but TD’s adept planning and superior quality control management got the project back on track and headed toward the finish line.

To gain ground on the timeline, the TD team — Project Manager Justin Beard, Superintendent Jesse Hernandez, Plumbing Foreman Harley Burchard, Sheet Metal Foreman Arturo Castillo, and Piping Foreman Ricardo Mendoza — rapidly installed the HVAC and plumbing systems. Soon enough, the team was ahead of schedule.

Lecgoland Discovery Center Grapevine, Texas

Apple Corporate Office - Austin

Lackland Air Force Base


TD’s federal expertise surely helped navigate the technical issues, but use of the Mentally Install Systems on Paper checklist and Lean coordination process also contributed to the project’s success. The completed facility — fed by two 120-ton air-cooled chillers supplying chilled water to nine CRAC units and two variable air-volume air-handling units — was handed over early and under budget to the USAF, which deemed it 100 percent done.

“The fact that there were no punch-list items for TDIndustries is an incredible accomplishment on a federal project where the building design and end-user demands are constantly changing,” said Beard, whose team worked with TolTest. “We’re proud that we were able to make the customer so happy.”

HOUSTONEducating and Training the Leaders of Tomorrow

TD is just a few months into a five-year Facility Operations and Maintenance engagement and already the

feedback from Houston Community College (HCC) is positive. That is no doubt because HCC Project Manager Ben Castillo and Operations Manager Gerad Moers are already taking steps to ensure that maintenance needs are tracked across the blend of old and new buildings and systems that pose unique challenges. TD provides HCC with full-time facilities mechanical, electrical, and plumbing (MEP) services on site, as well as Building Automation, Security, Fire Life Safety, Emergency Generator, and Elevator services. Every year, more than 76,000 students attend HCC, which consists of 68 buildings occupying five million square feet throughout the Houston area.

“We are getting the Computerized Maintenance Management System [CMMS] online to identify equipment, develop appropriate preventative main-tenance tasking schedules, and check the progress on work being done,” Castillo said. “The CMMS ensures that we don’t miss anything on a project this large. The system also ensures that all repairs are scheduled according to priority and not only done, but done well.” Castillo is developing Key Performance Indicators to measure the success of the preventative maintenance plan, which will result in reduced system failures.

Castillo, who is supported on the contract by Gerad Moers and Zone Managers Bert Lisle, Dennis Eveslage, Andy Luna, Joe Frazier, and Robert Buess, is excited about what the future holds for TD and HCC. “This project is off to a great start,” Castillo said, “and we look forward to many years of service to HCC’s students, faculty and administrators.”

TD G

IVES

BA

CK

United Way Salutes TD Partners’ GenerosityWe’ve long known that the Partners of TDIndustries

are a generous bunch, but the United Way has let our secret out to a wider audience by honoring us with its Outstanding Campaign Growth by Industry (Construction/Architecture/Real Estate) award.

It’s a tribute to all the TD Partners who give a portion of their paychecks to help the Dallas-area United Way support nonprofit programming in education, health, and income assistance for struggling families. The award also highlights a common cause with the United Way to build a better future for the entire Dallas community.

Outstanding Campaign Growth by Industry Award

PEOPLE

Houston Community College – Houston, Texas

ServiceLINK™

Online Portal


“I would recommend this system to anyone who is interested in controlling costs, monitoring work, and planning ahead,” said David P. Talbert, Director of Facilities and Operations for the Lake Dallas Independent School District, a TD customer. “I love this system.”

The ServiceLINK Online Portal, rolled out in February, allows TD customers to place service requests and review maintenance activities via the Internet. They can also see maintenance histories online and communicate directly with TDIndustries’ service representatives at any time, day or night. Best of all, the site is available to every customer with a TD service agreement.

Talbert said the portal is already proving valuable in the day-to-day management of school district facilities.

When he first took the job, Talbot got a lot of use out of TD’s ServiceLINK phone-based customer service line. But to make certain critical decisions about the school district’s HVAC system, he needed more immediate access to data.

The new online portal provides it. The site enhances the school district’s capabilities for pre-planning HVAC system replacements, and it allows school officials to monitor the system’s costs, which affect the entire district’s bottom- line budget.

Empowering Customers And that’s why the online system was created: to expedite and

enhance all of TD’s services to customers. The tool augments TD’s all-hours customer service telephone line as well as the existing ServiceLINK GPS handheld device system that TD service technicians use in the field to accelerate service calls.

“This is an added convenience that really puts the power of information into our customers’ hands,” said Frank Ziccarelli, TD’s Information Technology (IT) Applications Director. “And it allows us to round out our entire customer service approach.”

On the site, TD Partners can track customer relationship histories — everything from equipment to account management to service calls — at any time, which means they can respond quickly to customer requests, questions, and concerns.

“Customers can also use the portal for budgeting purposes,” said Carrie Friedrich, a member of the Dallas Service Business Development team. “That information can help them determine how much it would cost to support those assets, or whether they should change them out as they fail or age.”

Something for EveryoneOne of the beauties of the system is that it is available to

customers at all levels, from building engineers in the field to workers in the front office.

“If you’re responsible for maintenance, you can go in and see how frequently your maintenance inspections take place,” Kyle Hogue, Sales Manager of TD’s Dallas Service Department, said. “From a director and C-level position, you can really understand your financials.”

The following TD employees deserve special mention for contributing to the successful development and launch of the TD ServiceLINK Online Portal:

Kyle Hogue, Service Sales Manager,ServiceLINK Online Portal Team Leader

Bob Wilken, Executive Vice President

Carrie Friedrich, Business Development

Frank Ziccarelli, IT Applications Director

Larry Robinson, SharePoint & SQL Server Database Administrator

Stacy Mitchell, Contact Center Supervisor

TDIndustries’ newest innovation, the ServiceLINK Online Portal, is already a hit with customers, who are using it to track service calls in real time and save precious resources.

DALLAS

Real-Time Updates The portal updates information on service call requests so that customers know when TD service technicians are on their way and when the work is being performed.

Work HistoriesIn a few clicks of the mouse, customers can access an extensive work order history that provides a rundown of every service that TD has performed at their facilities.

Inventory ListsThe site lists all equipment that TD currently supports and will service at a customer’s location. Registered customers can go to the site and pull down inventory lists at any time to learn more about their assets.

ServiceLink Key FeaturesThe site has a number of other innovative features:


TDSpiritCareer MilestonesSeptember 2010 – July 2011

3035

David BarnesDallas Service

John GarnicaDallas Service

Jeff JohnsonMultifamily

Nacho Lozano Jr.Major Projects

Dwight MatthewsCentral Texas

Stan QuillenDallas Service

Mark ReynoldsHouston

Dave SmithMajor Projects

40Dennis Broyles

Special ProjectsBobby Cole

HoustonBob Lowe

Major Projects

Jerry SteensonTDManufacturingEddie Ventrca

Special Projects

50Ben Houston

Corporate


15

20

25Lisa DyllaMajor ProjectsKen FletcherMajor ProjectsKen FrankSpecial Projects

Scott HicksHoustonMike HowardMajor ProjectsMark ParrishMajor ProjectsBernie Williams Jr.Technology

Scott CastleberryProfessional ServicesMozzelle DempsterCentral TexasRichard FrostTechnologyLorenzo GarciaSpecial ProjectsJim JonesCentral Texas

Melvin KelleySpecial ProjectsRicardo LopezMultifamilyJeff PolstonSpecial ProjectsJesse RodriguezDallas ServiceKevin ShieldsDallas ServiceBen SimmonsMultifamily

Ron Adams Major ProjectsJose Avelar HoustonKathy Brooks Major ProjectsJaycee Curry Special ProjectsJay Dennig Jr. TDManufacturing

Lyn Freeman Fort WorthSam Garcia Central TexasRicky Harris TechnologyNelson Hughes HoustonKarlton Johnson Major Projects

Raul Lopez-Lucio TDManufacturingCarlos Mariscal Major ProjectsGlenn Neithercut MultifamilyMichael Palmer Special ProjectsKen Parish Special ProjectsEduardo Perez Houston


15

10

Paul Philp Dallas ServiceEdgar Pineda Chaves Fort Worth

J Cruz Quiroz HoustonEugene Ross Houston

Kelly Theriot MultifamilyEddie Ventrca Jr. TDManufacturing

Jose Acevedo Central TexasDavid Adams Major Projects

Juan Banda HoustonKi Bartlett Fort Worth

Justin Bowker Major Projects

Noelia Campos Professional ServicesRicardo Cantu Facilities Management

Ty Cassel Central TexasMichael Eary Dallas Service

Jerry Erwin Major ProjectsJose Estala Fort Worth

Daniel Faldyn Facilities Management

Kevin Faure Central TexasGreg Gillespie Dallas Service

Tara Gresham HoustonJohn Guerra Dallas Service

Kimberly Hauck Professional Services

Jesus Hernandez Jr. Central TexasChad Hubenak Houston

Roy Jennings Central TexasTerry Johnson Dallas Service

Edgar Limon Central Texas

Juan Macias Dallas ServiceJohn Makelke Major Projects

Erich Mangum TechnologyRamon Martinez Dallas ServiceJose Martinez TDManufacturing

Robert Massey Fort WorthDick Mehsling Houston

Ty Merrick Major ProjectsDavid Mirabal Houston

Jessica Morales HoustonLazaro Padron Fort WorthMike Perez Central Texas

Alejandro Perez Dallas ServiceLuke Perry Fort Worth

Carlos Rivera TechnologyCorey Rivers Central TexasFelipe Ruiz Dallas Service

Steven Sands Major ProjectsJuan Saucedo Central Texas


10

5

Andrew Sheppard HoustonJenny Sheppard HoustonJorge Solis Major ProjectsFred Taylor Major ProjectsEd White Phoenix

Charles Breault Professional ServicesJoe Brewer Fort WorthKatina Brewster TDManufacturingJon Britton Fort WorthLeslie Carbajal Professional ServicesRobert Chavez Central TexasKevin Cothrin TechnologyPatrick Cunningham Phoenix

Vicente Abundis Central TexasJose Abundis Central TexasMarge Angers Professional ServicesLarry Bartlett Major ProjectsDave Blankenship TechnologyGreg Blanks Facilities Management

Chad Dodd Major ProjectsJorge Espinoza TDManufacturingJose Flores II Special ProjectsJaime Fuentes Jr. HoustonReynaldo Garcia TDManufacturingCarlos Gentil PhoenixJonathan Godinez TechnologyJohn Gould III Central Texas

Lee Grant PhoenixManuel Grimaldo HoustonRex Guthrie Central TexasJune Hallman Professional ServicesLogan Harper Fort WorthNoah Hermes Central TexasAdolfo Hernandez Central TexasEloy Hernandez Houston

Aaron Hervey HoustonMichael Hord Fort WorthMatthew Hunter Central TexasJose Ibarra Fort WorthMandy Jennings HoustonKelly Johnson HoustonStan Kleinjans Jr. PhoenixJoseph Kupiszewski Fort Worth

Michael Lark Major ProjectsJohn Levie Dallas ServiceMario Martin Special ProjectsEusebio Martinez HoustonCharles Mata TechnologySorel Mayorga Major ProjectsGene McCarty Dallas ServiceChad McCarver Technology

Steven McLemore Major ProjectsJames McPherson Facilities ManagementJeff Meek PhoenixMichael Minium PhoenixBrandon Moncada Central TexasTommy Moore HoustonJoshua Moya Fort WorthVictor Nuñez Phoenix

Tom O’Laughlin Central TexasJeyson Paez Professional ServicesKimberly Peace Central TexasVictor Perez Central TexasJose Perez Facilities ManagementAndrew Petree Fort WorthDerek Phariss Central TexasKent Pounds Technology

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5 James Presley Major ProjectsKyle Rager Houston

Shawn Ramsey TechnologyWalter Risner Technology

Pete Robledo Special ProjectsMatthew Rogers Central Texas

LeRoy Rouse Central TexasJuan Ruiz Major Projects

Rafael Salinas Dallas ServiceChristian Saucedo Houston

Scott Sawyers Facilities ManagementDustin Sears Houston

Todd Setford Fort Worth Alex Shipp Professional Services

Joe Shofner TDManufacturing Evan Smith Houston

Steven Stanley Central TexasJT Taylor Dallas ServiceElier Texidor Fort Worth

Richard Thomas Dallas ServiceMo Underwood Professional Services

John Urbina HoustonMarco Villalobos Major Projects

Jose Villarreal Central Texas

Emilio Villarreal Central TexasJim Wiener Jr. Major Projects

Shawn Windham Facilities ManagementDon Windler Central Texas

Allen Womack Houston

Chris MooreChris passed away Nov. 13th, 2010.

He was hired on April 3, 2000 as a Sheet Metal Mechanic and was promoted to

Sheet Metal Foreman in December 2007. Chris was working on the Mary Shiels

hospital project.

IN MEMORY OF:

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Juan Interiano19 years

David Holmes31 years

Vicki Luck26 years

Gil Morse16 years

Steven Smith 20 years

Woody Wiederkehr17 years

RetireesTDPartners are at the heart and soul of our company. We salute our recently retired Partners and wish them all the best following their years of service. Thank you for your many contributions throughout your careers and for helping to make TDIndustries a great place to work!

This poem is being writtenabout a sheet metal worker by day

and a firefighter by night.He only worked two jobs because it

was his passion and delight.When it came to out-of-control

flames, you could bet he was always ready for the firefight.

His servant leadership style cameout while working his day job.He didn’t have a bone in him

that would let him work like a slob.

As a matter of fact when he wasat work doing his thing,

You could hear his hammer bang against the metal and “boy could

he ever make it ring.”

He was so happy at work wewould often hear him sing.

There were times he saved so much money against his budget;

he knew he would be getting some extra jingle-a-ling.

We all remember how much heloved his darling wife.

For in his world there was never,ever anything better in his life.

After she left his side, it was though someone had cut him with a knife!

We all so dearly miss ourfriend Chris Moore

It just doesn’t seem fair that Ican’t see his smiling face anymore.However, it gives me great pleasure

every time I hear a fire engine roar!— By JimBo Bunnell


PARTNER PROFILE

Ever wonder why things run so smoothly in TDIndustries’ Phoenix office? Phoenix Office Manager Jennifer Ferguson might just be the answer.

“Jennifer keeps everybody together,” said Ed White, Senior Vice President. “She works well with everyone, not only from the Phoenix office but with folks from all other TD locations. I couldn’t live without her.”

Waiting for the Phone to RingFerguson started at TD more than 14 years ago, supporting field

Partners in the North Texas Construction Group and handling everything from ordering uniforms to keeping track of weekly timecards for some 600 to 700 Partners. She handled it all! In January 2002, she decided to take a risk and move from Texas to Arizona to work with her current boss, Ed White, and former Partner Gary Brackett to launch the brand-new Phoenix office.

Looking back, Ferguson realizes that choosing to move nine years ago was one of the best decisions she has ever made. “I was moving 1,000 miles away from anyone and everyone I had known my whole life,” she said. “But I was too excited to be scared.”

“Jennifer was my first hire out here,” said White. “In those early days, we’d wait together for the phone to ring. Her role was technically ‘office manager,’ but what she did was all encompassing — she did take-off drawings, change orders, and numerous other tasks.”

In addition to learning the nitty-gritty of TD’s office operations, Ferguson also became TD’s ambassador to the community by chairing the firm’s United Way committee and helping the team exceed its annual fund-raising goal.

“At first, it was just the three of us here, but over time, we’ve had as many as 150 Partners,” Ferguson said. She met and married one of them — Rick Ferguson, who is a Project Manager for TD’s Special Projects team. They married more than six years ago and together they have three children. One daughter just enlisted in the US Air Force and is stationed at Malmstrom Air Force Base in Montana. “It’s been an amazing ride,” Ferguson said.

Growing with PhoenixFerguson’s scope of work at TD has grown apace with the

burgeoning Phoenix-area market. She is responsible for all aspects of the Phoenix office — accounts payable, human resources, résumé reviewing, and hiring — and works closely with White to review financials. She even helps out on IT issues. She has no set routine, and that’s just the way she likes it. “I enjoy variability and wearing many hats,” Ferguson said.

When TDIndustries acquired JBS in 2010, an aggressive timeline of three weeks was set for the integration of the two firms. Everything needed doing — from setting up the office’s IT systems to ordering uniforms for the field team. Ferguson made sure nothing fell through the cracks.

“She is the glue of Phoenix,” said White. “When you are in a remote office, you can’t hire a dedicated person for every role. Jennifer fills in all those holes.”

Office ManagerJennifer Ferguson

One Swipe for SafetyTDIndustries’ new vending machines at our Dallas headquarters

may look like ordinary snack dispensers, but they’re actually filled with something far more beneficial to Partners’ health: safety equipment.

The process of turning copper piping and sheet metal into usable jobsite products is essential but risky work. Shop workers need a lot of safety equipment, and it’s not always easy to keep track of.

To make sure no TD Partners forego the goggles, protective vests, or other safety gear that keep them injury-free, TD created new safety vending machines that give Partners full and immediate access to whatever supplies they need, whenever they need them.

To access a piece of equipment, a Partner simply swipes his or her employee badge over a sensor, enters the code that corresponds to the item, and, bingo, out it comes. No money is needed and tracking is automatic through the badge swipe.

By providing easy, free access to protective gear, we hope these machines ensure that no one ever dispenses with on-the-job safety.

SAFETY VENDING

13850 Diplomat Drive | Dallas‚ TX 75234

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After a soldering lesson from Doug Wallace,

students practice the real thing

Phoenix Youth Learn Skills for the Futureat Builders Academy

The technique of pipe soldering and the art of the interview were among the skills TDIndustries’ Doug Wallace, John Pawloski, and Jennifer Ferguson imparted to about 30 Phoenix-area students who participated in the 2011 Arizona Builders’ Alliance Future Builders Academy.

Each year, TD Partners take part in the week-long event designed to build youths’ interest in construction industry jobs. Students age 16 and older receive hands-on trade skills and career-development assistance from TD and other area professionals. This year, youths learned about OSHA rules, soldered pipes, and interviewed with TD and participating company staffs to practice the soft skills they’ll need to land actual positions in the trades. In fact, one student who aced the interview with Wallace and Ferguson landed an actual position at TD for the summer.

“On behalf of everyone at the Arizona Builders’ Alliance, I would like to extend my thanks to TDIndustries and the company’s entire staff for continuing to support our annual Future Builders Academy. Without the ongoing and dedicated support of contractors like TDIndustries, this event could not take place. Thanks again for everything you do, and I look forward to your participation in the Academy next year.”

Gary Townsley, Apprenticeship Director, Arizona Builders’ Alliance

TDSpirit Fall 2011

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Transcript of TDSpirit Fall 2011