TCO Model+Questionnaire Koha Library WBUT

7/27/2019 TCO Model+Questionnaire Koha Library WBUT

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TCO MODEL

The TCO within the framework is built considering the following cost components.

The framework considers a time period of five (5) years for IT investments i.e. the data will be

collected for the investments in IT for a total time span of five years. Here, if the IT existence

within an organization is less than 5 years average costs is captured for the futures years.

The Components of TCO for government departments that are being considered for the analysis are,

Search and evaluation cost (Investments team made for solution, partners and support) Initial hardware and software cost Initial implementation cost Manpower cost (including support, maintenance, shutdown repair and external agencies

involved, if any) Upgrade/Maintenance cost of hardware and software (from second year onwards) License Management costs (from second year onwards (AMC) Incremental Licensing costs (if not Proc based but client based) Downtime and security incidence costs (number of times system hangs and unavailable,

additional security investment cost)

Patch management, version, features and breach costs (number of times system wasunavailable because the community or vendor did not provide the patch on time, features

were delayed and risk of cyber squatters happened exposing data privacy and other

incidences)


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Total Cost of Ownership Questionnaire for government departments

Name of Respondent: Ms. Najmun Nessa

Designation: Assistant Librarian

Name of the Organization: West Bengal University of Technology (Library)

Number of Employees:

Phone (Office): (033) 2321 0731 / 1327 Fax:

Email ID: [email protected]

Bandwidth available for critical applications: 56 Kbps, 128 Kbps, 256 Kbps, 512 Kbps, E1, E3

Number of PCs in the overall department: 5 ( in which Koha is installed)

Number of Servers, including proxy servers, (check whether 64 bit or 32 bit): 1

Total IT Personnel: 1 IT Consultant, if any:

Number of Processors/Server:

No of System administration Staff and their average salary/annum:

No of System support staff and their average salary/annum: 3 lakhs (approx.)

Is the desktop administration outsourced, if yes, the agency Ankur Bangla Group (www.bengalinux.org)

Does the department run any application on cloud, if yes, details.

Citizen centric applications introduced in last 3 years (details of projects)

Citizen centric applications planned for next 2 years (details)

Average number of servers/System admin:

Average number of machines/support staff/month:

Section I

Q.1. To what extent does your organization has a detailed information policy and well defined ITobjectives

Very extensive Extensive Somewhat Little Very little

5 4 3 2 1

Q.2. To what extent is department tasks are completely computerized

Very extensive

(>80%)

Extensive (>70%) Somewhat

(


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Q.3. To what extent file movements and other decision making is computerized in your department

Very extensive

(>80%)


(80%)


(


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Q. 8. What have been the key applications deployed in last 3 years

Sl no Application

deployed

Objectives of

the application

Developed by Deployed by

(System

Integrator)

Total cost of

project

1 KOHA Open

Source Library

Management

System

To manage the

library activities

Indranil Das

Gupta

1 lakh

(approx.)

2

3

4

Q.9. For the application server running departments above mentioned applications, pl. provide the

details of DB platform used to deploy the same.

Sl.No DB platform

deployed*

Cost of DB server

(provide details of

licensing,

processor or

Clients)

Installation Cost Technologies

deployed**

1 My SQL Free license included

2

3

* DB platforms include MS SQL, IBM DB2, Oracle 10g, Postgres SQL, My SQL, etc,

** Technologies deployed refers to Database mirroring, clustering, transaction replication, etc.

Q.10. For the applications deployed above pl provide

Software purchase cost, no of

licenses in the initial year

S/w

licensefor

Year 2

License

costYear 3

License

costYear 4

License

costYear 5

Application 1

Application 2

Application 3

Application 4


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Application 5

Q 11. For the applications deployed above, pl indicate the hardware costs

Hardware purchase cost in 1st

year

Additional hardware in

Year 2

Year

3

Year

4

Year

5

Application

1

0 0 0 0 0

Application

2

Application

3

Application

4

Application

5

Q.12. For the servers listed below, pl provide,

Hardware maintenance cost,

annual contract value if

outsourced

If not outsourced, % of time

spent for maintenance, No of

people involved

Year

2

Year

3

Year

4

Year

5

Application

1

included 0 0 0 0

Application

2

Application

3

Application

4

Application

5

Q. 13. For the servers listed below, pl. provide the following information


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Key applications loaded Key Functions Average transactions/day

Application 1

Application 2

Application 3

Application 4

Application 5

Q.14. For the servers deployed, pl. provide the following

Externally purchased support cost (if maintenance is

outsourced, cost/annum)

Year

2

Year

3

Year

4

Year

5

Application

1

Application

2

Application

3

Application

4

Application

5

Q. 15 For the servers deployed, pl. indicate

Server Amount ofsystem

downtime

historically

averaged

due to

intrusions

Amount ofsystem

downtime

historically

averaged

to install

patches or

system

upgrades

Amount oftime, cost

of the time

admin

staff have

spent

monitoring

the system

for

security

lapses

Amount oftime, cost

of the time

admin

staff have

spent

performing

emergency

repair

activities

Amount oftime, cost

of the time

when

server was

unavailable

Amountof time,

cost of

time

spent on

tweaking

the

server for

additional

process

load

Application 1


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Application 2

Application 3

Application 4

Application 5

Q. 16. For the servers deployed, indicate

IT training cost for existing employees No of new recruits to support the OS

Application 1 included 0

Application 2

Application 3

Application 4

Application 5

Q.17 Application wise, pl. indicate the associated investments were required in the following.

Application 1

No of hrs,

Cost/Hr/resou

rce

Application 2

No of Hrs,

Cost/Hr/resou

rce

Application 3

No of Hrs,

Cost/Hr/resou

rce

Application 4

No of Hrs,

Cost/Hr/resou

rce

Application 5

No of Hrs,

Cost/Hr/reso

rce

IT Consulting

fee (for

business

processdesign/syste

m consulting)

included

Organization

al changes

Project

Organization

(no of key

people

involved)

their costConfiguration included


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Management

cost

Project roll

out time and

cost

included

Bug fixes and

Testing cost

includedPost-

Implementati

on support

cost

included

Business

disruption

and

associatedback-up costs

Software

integration

for Network

services cost

Software

integration

for file

services costs

Softwareintegration

for print

services cost

Software

integration

for Internet

services costs

Software

integration

for securitycosts

Q.18. For the Applications deployed what investments were made in the following to upgrade

hardware/software, add new components and or incorporate business continuous improvements in

last 3 years.

Application 1

No of hrs,

Application 2

No of Hrs,Cost/Hr/resource

Application 3


Application 4



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Cost/Hr/resource

Networking

hardware

System

hardware costs

Networking

Services

(Consulting &

Integration)

costs

IT consulting

for application

& hardware

integration

costs

IT consulting

for scaling of

applications

costs (as users

increased)

IT Consulting

services for

improving the

dynamic

workloadscosts

System

Integration

Cost

New

feature/module

integration

costs (based on

CR)

Softwaremaintenance

for Network

services (new

patches, etc)

costs

Software

maintenance

for file services

costs

Softwaremaintenance


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for print

services costs

Software

maintenance

for Internet

services costs

Software

maintenance

for security

costs

Outsourcing

costs

*** pl ask the costs of CR (customer request) spend the department would have made fr each

application. This data aggregated of the above would be available if the department has not

bifurcated the costs as above.

Q.19. For the applications, pl. provide the planned uptime, users supported, and the average no of

users affected in case of downtime for the following workloads

Planned

downtime

Total users

supported

Avg no of

users

affected

Time Staff spend

identifying & fixing

downtimes (in Total Man

Days/ year)

Application 1

Application 2

Application 3

Application 4

Application 5

Q.20. For the applications rolled out, pl. mention the investments hardware/software upgrades inlast 5 years

Application 1

No of hrs,

Cost/Hr/resource

Application 2

No of Hrs,

Cost/Hr/resource

Application 3

No of Hrs,

Cost/Hr/resource

Application 4

No of Hrs,

Cost/Hr/resource

Hardware

Upgrades

150, 10000

Software -


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upgrades

Q.21. If you have switched from OS to proprietary or otherwise in last few years for the same

application, can you indicate the reasons for shift?

1

2

3

4

5

Q22. What were the technological challenges faced to switch over to the proprietary software?

Q23. Did you have challenges in getting right resources and skill sets for the previous application?

Q24. What has been the cost of development and time spent on the initial project before switch

over?

Dont know

Q25. Details of hardware, software and application re-development costs which your department

had to bear because of switchover?

1) Hardware costs: new:2) Software costs: new3) Redeployment costs:

Q26. What benefits did your department gain by switching over

Benefit Application

1

Application

2

Better Match applications and

hardware

yes

Better scaling of applications yes

Optimize cost performance

across value chain

yes

Consolidate work loadsConsolidate application


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workloads

Increase IT staff efficiencies

while reducing the number of

administrators

yes

Reduced IT Management costs yes

Reduced IT Staff Training Costs 10000

Reduce System Upgrade Costs 1500

Reduce system maintenance

time, cost and effort

3000

Reduce system downtime yes

Standardize on one set of tools

Any other (pl. specify) License

cost

30000

Note: Please get the details of hardware, software etc before and after switch over, using

Questions 9, 10, 11, 12, 13, 14 for both initial deployment and switch over deployment.

Q 27. Which of the following Desktop OS are used in your department.

a) Microsoft Windowsb) Linuxc) Others

Q.28. For the Desktop that are deployed in your company, pl. indicate,

Initial Hardware

cost

(Year 1)

Additional

hardware cost

(Year 2)

Additional

hardware cost

(Year 3)

Additional

hardware cost

(Year 4)

Additional

hardware cost

(Year 5)

2 lakh 5000 10000 5000 5000

Q.29 Hardware maintenance cost a) Outsourced b) Internal

If outsourced, annual contract value? ..

If internal, percentage of time spent on maintenance? ..

Q.30. If your answer for Q 24 is a) pl. indicate

Initial Softwarecost (license fee)

AdditionalSoftware cost





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(Year 1) (Year 2) (Year 3) (Year 4) (Year 5)

Q.31. If your answer for Q 24 is b) or c) pl. indicate

Desktop OS

Initial software cost

(licence fee) is it

packaged products such

as Red Hat Linux,

Monthly

rental/machine from

service provider in

year 1

Monthly

rental/machine year

from service provider

2,3,4 & 5

Q.32. For the Desktop systems, pl. provide the following

Desktop OSNo ofincidents

/annum

Avg Cost ofIncidence

No ofupgrades in a

year

Time taken toimplement

upgrade

Avg salary ofSupport

resource

Q.33. For the desktop systems, pl. provide

Desktop OSTime spent on licence management, cost of the

time spent on license management

Cost of additional

license

Linux - 0

Q.34. What were the kind of efforts your group/IT unit of your company had to spend in evaluation

of the Desktop OS as de facto OS for your organization

Very significant

(> 10 man days)

Significant

(5 man days)

Somewhat

significant

(2 man days)

Less efforts

(1 man day)

No effort At

all

5 4 3 2 1

Q.35. Extent to which your organization had to consult CIO/CTO of other organizations before

selecting the OS as de facto OS for your organization

Very extensive Extensive Somewhat Less Extent No effort At all

5 4 3 2 1

Q.36. To what extent was Desktop OS related information was freely available for your type of ITenvironment


14/14


5 4 3 2 1

Q.37. To what extent was comparative deployment histories (cases) of Desktop OS were available

for you at evaluation stage of OS


5 4 3 2 1

Thank you for your valuable time.

TCO Model+Questionnaire Koha Library WBUT

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