TCO HealthcareSolutions
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2013 ISSUE B10 Rider-Burnisher at work—burnish large and small areas quickly and quietly with low 69 dBA sound level. INSIDE HCAHPS—Improving Patient Satisfaction Reduce Cleaning Costs by Going Chemical-Free Breathe Easier—Improving Indoor Air Quality 4 6 12 Healthcare Solutions A PUBLICATION OF TENNANT COMPANY TCO
Transcript of TCO HealthcareSolutions
2013 ISSUE
B10 Rider-Burnisher at work—burnish large and small areas quickly and quietly with low 69 dBA sound level.
INSIDE
HCAHPS—Improving Patient Satisfaction
Reduce Cleaning Costs by Going Chemical-Free
Breathe Easier—Improving Indoor Air Quality
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HealthcareSolutionsA PUBLICATION OF TENNANT COMPANY
TCO
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CONTENTS
3 SUSTAINABLE INNOVATIONS
4 SURVEY SUCCESS— Tips to Help Improve Patient Satisfaction
6 REDUCING COSTS & RESOURCES Benefits of Going Chemical-Free
8 SAFETY FIRST—Enhancing Safety for Those in Your Care
10 PERCEPTION IS REALITY Does Cleanliness Matter?
12 BREATHE EASIER—Improving Indoor Air Quality
14 PRODUCT SPOTLIGHT—Orbio® Multi- Surface Cleaner
16 ENHANCING SUSTAINABILITY Ideas to Help Meet Your Goals
18 INNOVATIVE CLEANING TECHNOLOGIES Solutions to Leverage Across Campus
20 ADVERTORIAL TennantTrue® Service & Maintenance
22 MEET YOUR SUPPORT TEAM Gaining Comprehensive Coverage
22 CONTACT TENNANT
FEATURED ARTICLE
Published by Tennant Company
tennantco.com
Chris Hawver Editorial & Operations Director
Cristina Zintl Editor
Chrissy Culver Art Director
Jennifer Arnold Production Editor
Chris Wetmore Healthcare Director
Rick Cohn Healthcare Manager
Ray Liva Healthcare Manager
Tom Brandes Contributing Columnist
Healthcare Inquiry Hotline 1-800-964-9644
President, Tennant Company
Chris Killingstad
Tennant Company Headquarters
701 North Lilac Drive
Minneapolis, MN 55422
ec-H2O™ TeCHNOLOgy—electrically converts water into an innovative cleaning solution that cleans effectively, saves money, improves safety, and reduces environmental impact* compared to daily cleaning floor chemicals and methods.
ORBIO® TeCHNOLOgy—generates a single multi-surface cleaning solution that replaces many daily-use conventional cleaning chemicals.
ReADySPACe® RAPID-DRyINg CARPeT CLeANINg TeCHNOLOgy—provides fresh, clean carpets in minutes to reduce room and carpet area closure times.
IRIS™ INTeLLIgeNT ReMOTe INfORMATION SySTeM—collects and transmits your machine usage activity using machine-to-machine cellular technology.
Sustainable innovations for healthcare
* Based on a study by ecoform™. Visit www.tennantco.com for more information.
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HCAHPS Facts
• Each day more than 26,000 patients are
surveyed about their hospital experience
• More than 7,700 patients complete the
HCAHPS survey every day.
• HCAHPS has encouraged numerous efforts
to improve patients’ perception of care.
• Healthcare organizations can improve the
patient experience by targeting problem
areas indicated on patient surveys.
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SurveySuccessThe Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey
measures patient satisfaction on 27 categories, including noise and cleanliness. This survey
offers environmental Services Departments an opportunity to increase patient satisfaction and
improve overall scores.
Because patient perceptions can be very different
from staff perceptions, it can be helpful to think
like a patient when viewing your facility. What do
patients see as they move through your facility?
When was the last time you entered your facility’s
front door as many of your patients do? It might be
an eye-opening experience.
People often look down as they walk through hospitals, so the floor has a huge impact on perceptions of cleanliness. Look with a critical eye on ways to improve what you see.
Excessive noise can create stress in patients,
potentially affecting healing and possibly a facility’s
bottom line. Noise around the patient environment
remains one of the most difficult HCAHPS areas for
hospitals to receive top scores.
Today’s floor scrubbers are quieter and may feature
chemical free cleaning, so floors can be cleaned day
or night without excessive noise or chemical smells
that can affect patient satisfaction. Quieter scrubbers
enable housekeeping staff to enter patient rooms
more often, enhancing the perception of a clean
facility.
“We’re always looking for opportunities to reduce
noise levels. Quiet autoscrubbers and vacuums,
and the timing of machine use affects noise levels,”
said Larry Garrone, Director, Environmental
Services, Beth Israel Deaconess Medical Center,
Boston, Mass. “Having staff members show
interest in maintaining cleanliness and keeping the
hospital clean and quiet, sends the message that
staff cares.”
A new, rapid drying carpet cleaning system
featuring microfiber technology uses less water
and leaves up to 90 percent less water in the carpet
compared to deep extraction, so carpeted areas are
ready for traffic within 30 minutes of cleaning. This
allows more frequent interim carpet cleaning that
improves a facility’s appearance and reduces odors.
Work with knowledgeable floor care suppliers who
can help you meet your goals, and offer a full range of
technology and support. Look for a comprehensive
nationwide service program, with factory-
trained service technicians who have undergone
background checks and who are licensed, bonded
and insured. This will increase machine uptime, and
knowing that the people in your facility will conduct
themselves safely and professionally will provide
peace of mind. n
Tennant’s R3 Interim Carpet Extractor with ReadySpace® technology has a low 69 dBA sound level, offering quiet cleaning in noise-sensitive environments.
FEATURED ARTICLE
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Reducing Costs & ResourcesEVS directors are under pressure to maintain or enhance the cleanliness of their facilities to improve the patient experience, often while their budgets are reduced. The key to meeting these challenges is using innovative products that reduce costs and enhance productivity. For example, a new generation of floor scrubbers provides excellent cleaning results using electrically converted water and no chemicals.
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Chemical-free floor cleaning offers tremendous cost savings, and by reducing chemical
purchases, these scrubbers often can pay for themselves within several years. Other savings
include reducing the need to order, transport and store chemicals in multiple locations
throughout a healthcare facility, and reduced sewage and packaging waste disposal expense.
New employee training also is simplified and
productivity is improved when chemicals no longer
need to be mixed prior to cleaning. This means less
time spent preparing to clean, and more floor space
cleaned in the same amount of time.
“Buying bigger, better ride on scrubbers versus
walk behinds allows us to get twice as much work
done with one person compared to two people
with walk behinds,” said Gregg Daniels, Director
of Facility Services, Mercy Medical Center, Des
Moines, Iowa. “Chemical free cleaning also keeps
the equipment a lot cleaner.”
In addition, a maintenance program for scrubbers
can protect your investment and increase up
time and overall life of the machines. Look for a
nationwide service plan with factory-trained service
representatives who know your machines inside
and out. n
Benefits of chemical-free floor scrubbing
• Provides cost savings and productivity gains by reducing training, purchasing, storing, handling, and mixing tasks and costs associated with floor cleaning chemicals.
• Effectively removes soil and leaves no chemical residue so floors retain a polished look with simplified ongoing floor maintenance.
• Reduces the environmental impact of cleaning operations.*
• Scrubbers equipped with this advanced technology can scrub up to three times longer with a single tank of water, and use up to 70 percent less water than conventional floor scrubbing methods.
“Every day healthcare administrators are forced to be creative in reducing costs while providing patients a higher quality outcome,” said Dan Beaver, Director of Environmental Services, Broward Health Medical Center, Fort Lauderdale, Fla. “Using chemical-free floor cleaning there’s less set up/preparation time and less chance of improper chemical dilution. It has also saved us more than $12,000 in chemical costs.”
New, quieter scrubber technology minimizes disruptions to patients and visitors, and enables more daytime cleaning. This further reduces labor costs and reinforces facility cleanliness as cleaning staff is more visible while being less intrusive.
*The findings are the result of life cycle analysis conducted by the environmental sustainability group EcoForm. See www.tennanco.com for more information.
The T7 with ec-H2O™ technology uses up to 70% less water and leaves just-scrubbed floors clean, dry, and safe for traffic in seconds.
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SafetyFirstPeople expect healthcare facilities to be clean and safe, and ensuring the safety of patients,
visitors and staff is among the most important jobs facilities directors perform. Reducing
cleaning-related hazards—including slippery floors, poor indoor air quality, and handling and
mixing chemicals—will help make your facility safer.
Slip-and-fall accidents can account for a large number of lost work days, high medical costs and higher insurance rates. In addition to actually cleaning, ensuring floors are slip resistant is a key aim of a floor maintenance program.
Improperly diluted chemicals used in floor scrubbing machines can leave a slippery residue, increasing the risk of slip-and-fall accidents. Newer, chemical-free technologies leave no residue and actually remove built up chemical residue. This reduces the risk of slip-and-fall accidents and enables daytime cleaning while maintaining a safe environment.
“We don’t use chemicals on our floors, and using auto scrubbers helps ensure the floors are safe and not slick,” said Rod Pollard, Director of Environmental Services—Sodexo, University Hospitals Case Medical Center, Cleveland, Ohio. “We have one of the best safety records in the Cleveland area due to equipment and training, and over the last four years our accident rate has dropped at least 60 percent.”
Look for floor coatings and cleaning products that are certified by the National Floor Safety Institute (NFSI) as “high traction”—meaning they can reduce the risk of slip-and-fall accidents. When properly applied and maintained, your floors will:
• Meet NFSI’s high standards for slip-resistance.
• Reduce your potential for slip-and-fall accidents.
• Create a safer environment for patients, employees and visitors.
NFSI product certification requires a closed loop delivery system that reduces the chance of user error. To achieve the safest floors possible, combine NFSI-certified coatings with scrubbers featuring NFSI-certified chemical-free scrubbing technology.
In addition, chemical-free orbital scrubbing floor finish removal minimizes airborne chemicals, creating a safer environment for patients, employees and visitors:
• Rectangular scrub head easily reaches into corners and enclosed areas.
• Ergonomic design reduces vibration and improves operator comfort.
• Power and performance without the risk of chemicals.
“The only conventional cleaning chemicals we use in our new, 440,000-square-foot research building are bathroom disinfectants,” said John Jepsen, Resident Regional Manager, Housekeeping Services—Crothall, UMASS Memorial Medical Center, Worcester, Mass. “With 330 full-time equivalent staff, we’ve only had one slip-and-fall accident in the last 16 months—compared to five to 10 a year at a cost of up to $25,000 per accident.”
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Another safety benefit of chemical-free cleaning is reduced
risk of chemical splash accidents. gloves and eye protection
can help protect cleaning staff, but the safer route is using
nontoxic products and cleaning processes that reduce risks to
staff and patients.
finally, because hospital cleaning must be performed while
the building is occupied, using nontoxic or least toxic cleaning
products is critical to enhancing safety. In order to promote a
healing environment, consider cleaning products that minimize
slip-and-fall accidents, splash accidents and have minimal
impact on indoor air quality. n
ec-H2O™ technology and Orbio® Multi-Surface Cleaner are NFSI (National Floor Safety Institute) Certified
NFSI certifies that ec-H2O and Orbio technologies significantly improve floor traction, which can reduce slip-and-fall accidents.
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Healthcare facilities have always needed to be clean in order to perform their mission, but
today they also need to be perceived as being clean by patients and visitors. This is especially
challenging as environmental services departments struggle to find the right balance between
not being seen enough while cleaning, and being seen too much.
Fortunately, innovative new products and technologies are available to help improve the cleanliness of facilities, and help them look and feel clean as well.
Rapid drying carpet cleaning equipment featuring microfiber technology enables more frequent interim carpet cleaning with minimal disruption. Quieter machines and carpet dry times of 30 minutes or less, allow cleaning to be performed while patients and visitors are present—making the perception of a clean facility a reality.
“First impressions last, and an orderly, uncluttered space helps project a clean appearance,” says Robert Stein, Crothall Regional Manager, South Division, Durham, N.C. “Patient and employee satisfaction are enhanced in a clean environment with polished floors, and new equipment and better batteries help staff be more productive in order to provide that clean environment.”
Small, high performance walk-behind scrubbers allow congested spaces, including patient rooms and entryways, to be cleaned more frequently. These micro scrubbers also clean much better than the mops and dirty buckets they replace, and project a better, high tech image.
Easy-to-clean solution and recovery tanks can reduce scrubber tank mold, bacteria and odors,
further improving the facility’s air quality and cleanliness.
Efficient micro scrubbers also feature excellent water recovery in forward and reverse to enhance safety and reduce the risk of slip-and-fall accidents.
However, facility cleanliness doesn’t start and end at the door. Visitors notice sand, litter and other debris present on the sidewalk or parking ramp. Using sweepers to clean these surfaces improves perceptions of cleanliness, and helps prevent dirt from being tracked into the facility.
Outdoor sweeping also can save money as the International Sanitary Supply Association (ISSA) estimates it costs $600 to find and remove one pound of soil after it has entered an average building. Sweeping exterior areas can significantly reduce the amount of soil tracked into—and ultimately throughout—a facility. n
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Importance of cleanliness
• Patient perceptions of cleanliness may differ from manager’s or nurse’s perceptions.
• Despite frequent cleaning, scarred and dingy walls may be perceived as dirty.
• Nursing units often store equipment and supplies in hallways. Narrow, cluttered hallways may be viewed as unclean regardless of their actual cleanliness.
“Clean floors drive the perception of cleanliness and our rider scrubbers are clean, because
showing up with dirty equipment gives a conflicting message,” says Jeffery Brown
(JB), eVS Director, Los Robles Hospital, Thousand Oaks, Calif. “People are more aware
due to the Internet, and everyone has to be more creative to stay ahead of customer
expectations. To exceed ‘normal’ you need to keep reinventing your brand. Just doing ‘the
norm’ doesn’t cut it anymore.”
Left: S9 battery walk-behind sweeper cleans large areas quickly to help make a great first impression of the facility.
This page: Clean small, hard-to-reach spaces in patient rooms with the compact T1B micro-scrubber.
BreatheEasierMany patients have heightened susceptibility to infections, respiratory problems and other
health issues associated with air contaminants. Improving indoor air quality through better
cleaning equipment and practices will enhance patients’ and employees’ health.
Advances in cleaning technology, including high efficiency particulate air (HEPA) filters on vacuums, are improving indoor air quality. Vacuums with true HEPA filters help control the levels of airborne particles including those associated with allergens. Lower quality filters fail to capture the smallest of these particles, so vacuuming can stir up them up and degrade air quality.
Many newer generation vacuums also are much quieter then existing models, helping reduce overall noise levels and making vacuuming much less intrusive.
Asthma rates are rising, due in part to
poor indoor air quality.
“Using better quality equipment with good filtration systems eliminates dust issues,” said John Rota, Director of Environmental Services—Sodexo, Lahey Clinic, Burlington, Mass. “And chemical-free stripping and refinishing saves time and enables us to get into patient care areas without having a chemical smell.”
Advances in microfiber technology used in carpet cleaning results in rapid drying that leaves carpets clean, dry, and ready for use in less than 30 minutes. Rapid drying and using less water can reduce the potential for mold and odors, and create cleaner, healthier spaces by using up to 80 percent less water to clean and leaving up to 90 percent less water in the carpet compared to deep extraction.
Amid rising asthma rates, cleaning chemical smells are increasingly seen as unhealthy and being odor neutral is much more desirable—as well as a good indicator of a clean environment. Chemical-free floor scrubbing eliminates floor cleaning chemical smells and helps create a safer environment for patients, employees and visitors.
“Lots of our cleaning is chemical free. We used to use dozens of cleaning chemicals and we’ve reduced that to just three,” says Brian Williams, Manager of Support Services, Morristown Medical Center, Morristown, N.J. “Floor finishes and strippers have chemical vapors that permeate the air, but we’ve replaced all of them and we’re not breathing those vapors.” n
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*CENTERS FOR DISEASE CONTROL AND PREVENTION
A patient waiting area is being cleaned by a high productivity V-WA-30 wide area vacuum, standard with HEPA 4-stage filtration for improved air quality.
Active, 4-stage HEPA Dust Control on the B10 Rider-Burnisher helps improve Indoor Environmental Quality (IEQ.)
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ChapElS and CounSEling CEnTErS
• Pews and seats• Sealed wood surfaces• Windows• Carpet• Hard floors
HEALTHCAREHOSPITALS, CLINICS, TRANSITIONAL, AND LONG-TERM CARE
paTiEnT roomS, and liVing SpaCES
• floors• Windows• Mirrors• Carpeting
labS and librariES
• Stainless steel countertops and sinks
• Tables and chairs• Whiteboards• Carpet and tile floors• Computer screens and
terminals• Hard flooring
CaFETEriaS
• Check-out areas• Tables and chairs• Waste collection areas• Tile floors• Stainless steel and
laminate countertops, shelves, and coolers
• food preparation surfaces
giFT ShopS/diSpEnSariES
• glass cases• Countertops• Shelves and display
racks• floors, doors, and
windows
rECEpTion, WaiTing, and ConSulTaTion roomS, publiC arEaS
• glass doors and windows• Carpeting• Tile, sealed wood, stone, and rubberized floors• Laminate counters• Handrails• Sealed wood, plastic, and cloth furniture• elevator doors, interior panels, and floors• Restroom floors and mirrors
ClaSSroomS, WorkSTaTionS, oFFiCES, and mEETing roomS
• Tables and desks• Whiteboards• Carpet• Chairs• Countertops
PRODUCT SPOTLIGHT
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HEALTHCAREHOSPITALS, CLINICS, TRANSITIONAL, AND LONG-TERM CARE
… In many dIfferent kInds of equIpment
Can replaCe a VarIety of ConVentIonal daIly-use ChemICals …
Third Party Assurances
NFSI—Certified as a high-traction product by the National Floor Safety Institute.
NSF—Registered as acceptable as a general wall and floor cleaner in and around food process areas where it is not intended for direct food contact.
TURI—Found by the Toxic Use Reduction Institute to clean as well as the tested popular all-purpose and glass cleaners.
Woolsafe—Approved as an environmentally preferable product for use on wool and advanced-generation synthetic carpets.
CRI—Part of a deep cleaning system that has CRI Platinum Level Seal of Approval.
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enhancingSustainabilityPracticing sustainability while performing everyday cleaning—using fewer chemicals,
generating less waste, using less water and conserving energy wherever possible—is an
increasingly important goal. enhancing sustainability also offers many benefits, including
reduced costs, improved indoor air quality and enhanced safety.
Recent innovations in chemical-free cleaning include
orbital scrubbers with the power and performance
to provide greater down pressure to remove acrylic
floor finish without the risks of chemical strippers.
The rectangular scrub head easily reaches into
corners and hard-to-reach areas for even floor finish
removal across the entire cleaning path to provide
a chemical-free floor finish removal alternative for
VCT floors.
A new cleaning solution on the market can replace
many daily-use conventional cleaning chemicals.
This multi-surface solution is created on site using
tap water, a small amount of salt and electricity,
and can be used in floor scrubbing machines,
automated carpet cleaning equipment, spray-and-
wipe cleaning, touchless cleaners and more. On-
site generated multi-surface cleaning solution can
provide environmental advantages by reducing the
need to transport, store and dispose of conventional
cleaning chemicals and packaging.
Chemical-free floor scrubbing is another great way
to enhance sustainability. An innovative technology
electrically converts water into a cleaning solution
that cleans effectively, saves money, improves
safety, and reduces environmental impact compared
to daily cleaning floor chemicals and methods. And
because it leaves no chemical residue, floors retain
that polished look with simplified ongoing floor
maintenance.
“We use electrolyzed water in our floor scrubbers,
and it saves time and is cost effective to clean 1 million
square feet of floor without detergent,” said JP
LaBerge, Director, Environmental Services, Novant
Health Presbyterian Medical Center, Charlotte, N.C.
“The floors are as clean as using detergent, there’s
no film and the floors are in great shape.”
Advanced low volatile organic compound (VOC) floor coating systems also can enhance sustainability by replacing floor strippers and finishes that contain heavy metal.
These coatings are not susceptible to
hand sanitizer spills, and reduce labor
expense by eliminating the need to
burnish floors. n
The T3 walk-behind orbital scrubber scrubs effectively with orbital motion and ec-H2O™ technology.
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Benefits of an advanced floor coating system
• Eliminates the need for product disposal
• Complies with federal VOC regulations
• Reduces wastewater by eliminating stripping
• Virtually solvent free
• Floor finishes increase brightness and light reflectivity, reducing overhead lighting needs
Some floor coating systems cure instantly through exposure to UV light, eliminating the need to close off areas for long periods of time, so they can be applied anytime. Low odor formulas don’t emit noxious fumes and won’t affect patients, staff or visitors.
Sustainable Coatings—Create a high performance, decorative floor using environmentally friendly materials with Eco-DQS™ and Eco-DFS™ decorative quartz and flake systems.
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Innovative cleaning technologies for healthcareProviding clean, healthy, and aesthetically pleasing environments for your patients,
visitors, and staff.
Leverage our technoLogies in our premier equipment across your heaLthcare FaciLity
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Only TennantTrue® Service offers:
• 400+ factory-trained, local Tennant service representatives with the experience and expertise to trouble shoot and fix problems quickly.
• Prompt phone response, within two hours on weekdays, and service reps onsite within approximately 24 hours in most areas.
• Consistent service across the United States and Canada.
Only TennantTrue® Parts are precision engineered to:
• Reduce maintenance costs, machine wear and machine downtime.
• Minimize slip-and-fall accidents cause by oily or slippery floors and debris.
• Eliminate rework by picking up water and debris on the first pass.
Only Tennant’s IRIS™ Technology helps you:
• Keep your equipment running at peak performance.
• Make decisions based on how the cleaning equipment is being used.
• Gain optimal performance and reduce your risk of breakdowns by servicing your machine and changing parts when needed.
Trust only Tennant to provide the highest-quality service, parts and local support.
ONLY TENNANT.
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Meet your support team
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Tennant Sales and Service Support locations
Tennant Service Centers
“We’re a customer service-based facility. We stick
with Tennant Company because they treat us with
the same level of service and care that we show
our own patients.”
—Dennis Leck, Manager, Environmental Services
Medical Center of the Rockies
Receive a consistent level of support nationwide to meet your needs.
Tennant provides the most comprehensive after-sale support through our
factory-direct sales and service force, plus our network of distributor partners.
SeeINg IS BeLIeVINgFor a demonstration or additional information,
call +1.800.553.8033 or email [email protected]
Tennant701 North Lilac Drive
Minneapolis, MN 55422 USA
USA/Canada: +1.800.553.8033Quebec: +1.800.361.9050Overseas: +1.763.540.1315
4.010.001.am.en 1610 Brochure 7/13©2013 The Tennant Company logo and other trademarks designated with the symbol “®” are trademarks of Tennant Company registered in the United States and/or other countries. Tennant Company’s products are sold and serviced through subsidiaries of Tennant Company and distributors. All rights reserved.
