TCL Web Intro

www.tozerconsulting.com

(Tozer Consulting Ltd, TCL)

© Tozer Consulting Limited 2010www.tozerconsulting.com

A partnership with TCL guarantees success. Here’s the proof...

• Increased income from new revenue streams of a commercial banking division by 50% and financial assets by 31% within eight months. (2nd tier leading bank)

FACT:

• Reduced the project investment of the leading internetworking vendor customer service division by 60% through the elimination of unaligned work over six months.

FACT:

• Solved an “unsolvable” $5 billion global supply chain, inventory and channel partner “problem” for the leading internetworking vendor .

FACT:

• Doubled the productivity of a financial services business service level agreement in nine months at the same time as more than halving the two year anticipated time for this major change.

FACT:

• National Health Service Trust placed in top quartile by Dept of Health for staff ‘sense of value’, nominated as Primary Care Organization of the Year.

FACT:

• Identified $272 million of annual savings for a technology company through customer service process improvements – within just four months.

FACT:

• In just eight months, bookings at a leisure chain increased by 50%, customer satisfaction doubled, and QA audit accuracy was raised from 48% to 97%. Head office staffing was reduced by 25%, annual consultancy spend was reduced by 88% while simultaneously raising morale and reducing staff turnover. After 12 months, revenue up by 25% (Best Western Hotels)

FACT:

© Jeremy Tozer 1995 - 2007


TCL Leadership ConsultingWe deliver proven, practical and flexible leadership, strategy execution and organizational development solutions; in order to deliver tangible and sustainable increases to business performance.

Our solutions may include: • Board Evaluation and Development• Leadership Consulting & Leadership Risk Evaluation• Organization Capability & Effectiveness Diagnostic• Organizational Design & Development Consulting• Leadership Assessment & Development• Strategy Development, Cascade & Execution Improvement• 1:1 Coaching (Application of Learning & Personal Development)• Management Team Workshops•HR Policy & Process Consulting• 360 Feedback

We enable our clients to build and embed ‘Organizational Leadership Capacity’ and develop the ‘ACE’ conditions for their success.


Leadership Time Horizon, Complexity, Responsibility, Impact

TCL helps you to build Organizational Leadership Capacity:Integrated Leadership in Complex Organizations Aligned to the Vision


TCL helps Leaders to shape the ‘ACE Conditions for Success’

for teams at every level of your organization

•ACE is a basic leadership job description

for leaders at every level•ACE may be used as a diagnostic


TCL Organizational Capability & Effectiveness Diagnostic:

ACE Insights

• The presence of ACE conditions is evidence of leadership•This diagnostic is also an audit of organizational leadership capacity


TCL Leadership & OD Consulting helps align all 4 communication channels to develop a leadership culture


A Leader’s personal ’ “Ability” dictates how effective he/she is in creating the ACE conditions for the team’s success. TCL develops leadership ability.


Organizational Leadership Capacity: Common tools for creating ‘clarity’– flexible handrails, intelligently applied with emotional intelligence to secure engagement

Trust others to get on with it and provide:•Coaching, Feedback•Performance Management•Conflict Resolution

•Understand higher intent and desired effects two levels up, identify options and select one

•Ensure your intent and plan are understood two levels down•Delegate what to achieve and why, not how, to your subordinate leaders, not to theirs! •Minimum essential controls for coordinated effort


A Strategic Partnership with TCL Adds Value


Develop your organization’s ACE conditions for success and achieve guaranteed performance improvement —

Call Jeremy Tozer now on +44 208 144 6929 or send an email to:

[email protected]

Visit the TCL website:www.tozerconsulting.com

Join the “Organizational Leadership Capacity” Group on LinkedIn: http://lnkd.in/VgUWi9

Follow our blog:http://tozeronleadership.blogspot.com/

www.tozerconsulting.com

TCL Web Intro

Business

Transcript of TCL Web Intro