Tassie pulse ppt
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The PULSE -- Tasmania
Shifting the Training Paradigm
How to Develop a World Class Group Fitness Team
What are the two inextricably linked fundamentals of life?
The PULSE forces of life?
Let’s focus on these fundamentals for a moment to the exclusion of all other
distractions
The PULSE point of a Health Club is a well managed Group Fitness Division.
Let’s spotlight some problems we face.
PROFIT or LEASE Liability?
Good Morning exerciser . . . How was the footy last
night?
Are we in the People to People business?
Machines cannot:• Gauge how you are
feeling• Deliver a workout based
on how you are emotionally
• Nurture and care for you
• Relate to your specific needs intuitively
Nor can a under trained, ignorant or miss informed instructor or one that is so over worked they simply teach by the numbers.
Where can I find good instructors?
Do You have a list?
I need them yesterday.
What we are being asked is:“I need someone who is fully qualified, completely experienced, totally insured, with memberships to all the industry bodies and ready to walk in my club’s front door ready to give me 100% loyalty and be able to do any class on my group fitness timetable.”
Looking for the perfect instructor is usually right under your
nose.
ONBOARDING (HR Buzz word)
If a new employee is successfully RECRUITED, TRAINED AND
MENTORED for the first three months they are 67% more likely to stay
with that company for three years or greater.
RESULT
How do we duplicate great instructors?
I hear CLUBTRAINER is the answer.
• How do we achieve this magic mentorship?• How do we get an R.O.I. on staff training?• How do we get effective training in rural areas?• How do we save the high costs of travel,
accommodation and loss of income?• How do we get results focused teachers?• How do we find instructors who advocate?• How do we find teachers who innovate?
• Is a three-day comprehensive advanced training package that equips senior instructors and club owners with the skills and tools to help grow and develop the heart & soul of a health club’s operation.
• Is not restricted to only BTS licensees• Has skills explored that extend beyond Group Fitness realm• Creates career pathways and extends the life cycle of top
fitness industry operators to do what they love doing –helping people grow.
• Is delivered in adult learning contextual methodology
So here is the:
Are you a victim?Or
Are you in control?
PLEASE TICK THE BOX IF, YES I AM IN CONTROL
Do you have in place effective succession planning strategies for your Group Fitness team?
Are you or do you have a senior group fitness instructor performing the role of Group Fitness Manager?
Does your Group Fitness Manager have the necessary management training to recruit, train and mentor staff?
Do you have several “apprentice” instructors in various stages of development keen to take any of your “shoulder” timetable classes?
IF YOU TICKED FOUR OUR FOUR CONGRATULATIONS YOU ARE AN INDUSTRY LEADER IN AUSTRALIA
PLEASE TICK THE BOX IF YOU FEEL, YES I AM NOT IN CONTROL
Does your Group Fitness Manager have any management training or are they fundamentally really good group ex. teachers?
Do you often find yourself scrambling to find fills for classes because one of your teachers calls in sick?
Do you feel anxious when the leaving the gym in the afternoon that your evening and weekend class teachers will show?
Do you get chest pains when your phone rings ten minutes before a scheduled class and BEFORE ANSWERING you recognise an instructor’s phone number?
Are you often wishing you could get some of your fit “front rowers” trained but the costs to them and you out weigh the effort so you maintain status quo?
Do you ever think: “ if only I had a highly trained recruitment specialist in house my life would be so much EASIER?”
IF YOU TICKED ANY OF THESE BOXES YOU HAVE INDENTIFIED YOUR PROBLEMS AND UNDERSTAND THAT YOUR BUSINESS SOLUTIONS ARE NOT
INSURMOUNTABLE
Recruitment Training
Mentorship
The ONBOARDING Experience
Schedule At A Glance
FRIDAY
Getting To Know You Getting to Know BTS The Business of BTS
Trainer Essential – Branding/Managing Marketing Who is the Brand called YOU? Love marks Review Program Specific Branding CT Practice presenting Feedback
LUNCH
Trainer Essential – Coaching What will be your legacy? Stages of Learning VAK Why, What, How Review Program Specific Coaching CT Practice Presenting Feedback
Homework
SATURDAY
Trainer Essential – Science ofExecutingRole Model from beginning to endIdentifying Training ObjectivesThe Training PyramidReview of Program SpecificExecutingCT Practice PresentingFeedback
Club Trainer MedleyCTs enjoy the teamwork of groupclass
LUNCH
Trainer Essential -- Connecting Refinement of all senses = 100%presentEmpathetic connection – examineourselvesDISCThe Art of FeedbackEnsuring social/emotional wellbeingReview Program SpecificConnectingCT Practice PresentingFeedbackHomework
SUNDAY
BTS Breakfast – Coffee & Croissants
Compass Time
Trainer Essential – Entertaining
Beyond stating them
Dodging Dogma
Shelf Life
Varying Releases
Voices as instruments
Hosting
LUNCH
Final CT Practice Presentation
BTS Assessment
12 week challenge
Pathways to success
BTS Club Trainer Protocols
Manuals, paperwork & videos
Alumni network
Recruitment Manual
Q & A
Flash Back – Change Creation
• Think of a person who has had
a significant impact on you in
your life (a
teacher, coach, mentor)
• Why was it so significant?
• Training is about creating
change, what do you think it
takes to create change in
people?
• Branding
• Executing
• Coaching
• Entertaining
• Connecting
• Managing
6 Trainer Essentials
Branding
We must be the change we wish to
see in the world
Gandhi
Who is the Brand
called YOU?
Branding
Branding
~ A brand that captures your mind gains
behaviour. A brand that captures your
heart gains commitment. ~ Scott Talgo
LOVE MARKS
♥Lovemarks inspire loyalty beyond reason.
♥Lovemarks are about attitude, belief and
action.
♥Lovemarks are personal.
♥Lovemarks stand out from the crowd.
♥Lovemarks are charismatic brands that
people love and fiercely protect
Taking Personal Inventory
• What makes me
memorable?
• What makes me distinct?
• What does my personal
packaging communicate?
• Am I inspirational?
• Am I a role model? Who for?
Training In The Sweet Spot
Instructor
focused
motiveClub
focused
motive
BTS
focused
motive
Global
focused
motive
Self focused
motive
The sweet spot
Trainer Essential : Coaching
To be a great coach you need to:
1. Understand the stages of learning
2. Understand learning styles
3. Recruit effectively
4. Mentor supportively
5. Understand how to give effective feedback
The Stages Of Learning• Unconscious incompetence
• Conscious incompetence
• Conscious competence
• Unconscious competence
• Conscious unconscious competence
Multiple IntelligencesLinguistic – Words & Language
Logical/Mathematical – Logic & numbers
Musical – Music, sound & rhythm
Body Kinaesthetics – Body movement & control
Spatial/visual – Images & space
Interpersonal feelings – Other people’s feeling
Intrapersonal – Self awareness
Naturalist -- Environment
Three Learning Styles:
Visual
Auditory
Kinaesthetic
Principles Of Great Executing
1. Understanding training objectives
If you don’t know where you are going you
will probably end up somewhere elseLaurence J Peter – from his book The Peter Principle
2. Understanding the Training Pyramid
The Training Pyramid
4. Check Learning
3. Teach And Learn
2. Create Impact
1.Understand The Objective
Overall Objective of Initial Training
Never forget
The primary purpose of
training is to create long
term, committed and
active instructors that fill
the room
Trainer Essential : Connecting
• Successful Trainers (People for that matter)
– Understand themselves and how their behavior affects others
– Understand their reactions to other people
– Know how to maximize on what they do well
– Have a positive attitude about themselves
– Know how to adapt their behaviour to situations and people
– Are situationally effective
Connecting
Machine members are by definition, high risk members.
They belong, as it were, in every club’s “intensive care”.
Connecting
• The saying is not:
“Do unto others as you would have them do unto you”
• Rather it is:
“Do unto others as they would have you do unto them”
Why?
So . . . How to connect?
To understand oneself helps us understand others.
Let’s explore Behaviour
Adaptability
The Art of Effective Feedback
To see the sculpture in every
piece of stone
Interpretations of Entertaining
•Making Exercise Fun
•Interpreting the music physically and emotionally
•Interpreting the musical character of the dance
•Creating a musically dynamic experience
•Marrying movement & music
•Ensuring the musical experience
•Matching music and movement = Exertainment
These categories all relate to assessment of . . .
But does Entertaining just mean being a Performer?
Or does Entertaining mean having friends over to be
entertained?
Does Entertaining mean being someone people like to spend
time with and want to bring their friends along to meet you?
Group Fitness Teachers are Paid Talkers
When all is “said & done” Group Ex.
Teachers need to help train their voices
like they train any other body part – with
care and practice.
Voice Projection and Protection
•Vocal folds
•Breathing
•Voice is your instrument
•Lubrication & nutrition
•Projection Drills
•Humming to Cool Down
12 Week Challenge
• Steps to Success
• BTS Assessment
• This is where effective mentorship is vital
Two trainings September 2011 & October 201118 people trained18 Health clubs now have an in-house recruitment specialistOver 40 new instructors now being mentoredOne Club Trainer is a high school teacher using BTS programs
in their Certificate 3 in Fitness course for year 12 students. That would be another 20 new and potential instructors.
All in the past three months.New instructors that those clubs would have had to pay big
dollars to get trained.
The training paradigm.Take control of all levels of business operationNever again say: “Where can I find new instructors”.
Tasmania Club TrainerMarch 16th, 17th & 18th