Task Unit 1
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你是某饭店前台服务员,接到一个旅行社领队的电话,对方询问…… 请记录:
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Task Unit 1
Name: _____________Telephone number: _____________
Single / Double: _____________Number of rooms: _____________
Check-in date: _____________Discount requested: _____________
Don Black1368927****single34next Monday15%
你打电话向经理汇报,但经理马上要开会,让你发邮件给他。请完成邮件。22
Task Unit 1
15% discount
next Monday34 single rooms
Dear Mr Ford,
The Gold Star Travel Agency just called to book _____________ for ____________. I have confirmed that we have 34 single rooms available on that day. They are asking for a ___________. Is this possible?
Best wishes.
Lily King
这是经理回复的邮件,请阅读。33
Dear Lily,
We can give them a 15% discount, but not including breakfast; or we can give them a 10% discount with breakfast. Ask them to choose.
Sam Ford
Task Unit 1
请根据经理的意见,给客人打电话。44
Lily: Hello, is that Mr Black?
Mr Black: Yes. And who’s that?
Lily: …
Task Unit 1
Lily:Hello, is that Mr Black ?Mr Black:Yes. And who is that?Lily:This is the Champs Hotel. I’m calling to discuss the discount you asked about the other day. Mr Black:Go ahead.Lily:The manager said you could have a 15% discount without breakfast or a 10% discount with breakfast. Which do you prefer?Mr Black:Well… I think the 10% discount with breakfast is fine with us. Thank you.Lily:My pleasure, sir. We look forward to your stay.