Targeted training

Training, Marketing & Communications for Today’s Market

Targeted Training Revolutionary Approach

Focused curriculum 30-minute Lessons Instructional Guides Pre- and Post-

Assessments Based on skill level Based on job classification Quality, Diversity,

Health & Safety – and CUSTOMER

SERVICE

DOCOM Consulting, LLC 2

Targeted Training Traditional Seminars

Employees are lectured for 8 hours daily

Given tons of materials to read and digest

Skills based; rarely behavior based

Learning comprehension is low after about 6 weeks

Concepts are forgotten


Targeted Training Brain Research tells

us that people process information better in shorter chunks

Yet, many companies demand that their employees learn large amounts of content to get the best “bang for the buck”


Targeted Training We need to examine HOW

to deliver training How do adults learn? How do we change

behaviors in the workplace? How do we open lines of

communication? How do we reinforce

concepts learned? How do we give employees

“just-in-time” learning to address current business issues?

How do we proactively develop job skills and behaviors?

Who do we measure it?


Targeted Training Instructor-led Curriculum developed

in multiple “Single Topic Lessons”

Delivered in 30 minutes Focused on one concept Measurable Assessments Highly interactive – and

flexible Sensitive to daily

schedule demands


Targeted Training Offers two critical

learning attributes: Personalized,

facilitator-led interventions

Just-in-Time educational experiences

Training is focused on needs and behaviors of individual workers


Targeted Training Easily accessible and

cost effective Not dependent on

sophisticated computer technologies

Lessons created in Microsoft-based applications

Lessons are transformed into PDF files for security purposes

PDFs placed on your intranet site, downloaded, printed and distributed to your employee network

Minimal print costs


Targeted Training Nomenclature

Each Targeted Training “Module” contains: Single Topic Lesson Instructor Guide Assessment (pre and

post are the same test) Targeted Training

“Curriculum” features multiple “Modules” Based on skill level Based on job

classification


Targeted Training Single Topic Lessons

Key Elements” are included down the left column

Detailed learning concepts are in the right section.

Single Topic Lessons focus on teaching specific LEARNING OUTCOMES – behaviors that are expected and applicable to job operations


Targeted Training Single Point Lessons

Very concise Very informative Quick-and-easy format Very Flexible Promotes

communication and group-work involvement

Could be used for New Employee Orientation applications


Targeted Training Instructor Guides – 5 parts

1. Before the Lesson – Instructor/Facilitator Preparation

2. “BEST” Presentation Tips3. During the Lesson – Aiding

Facilitators on delivering Single Topic Lesson content

4. Ask Discussion Questions – Focused on “localizing” the concept with specific questions about your local department

5. Summary/Post-Assessment


Targeted Training Pre-Assessments - administered before the

lesson. To help determine an employee’s current

knowledge level. Pre-Assessment administered to the

appropriate employee or work group before or in advance of the scheduled training course.

Post-Assessments - administered after the lesson.

Post-Assessment intended to ensure knowledge transfer.

Once all employees have had adequate time to complete the assessment, the assessment is reviewed as a group.

Employees are allowed to retain their copy of the post-assessment during this review.

Employees’ questions are clarified and employees are coached, as required, with appropriate follow-up on any assessment questions they did not understand or did not correctly answer


The Instructional Process◦5 minutes – Administer Pre-Assessment◦5 minutes – Read the Single Topic Lesson◦10 minutes – Teach the Single Topic Lesson◦5 minutes – Conduct Discussion Questions ◦5 minutes – Administer Post-Assessment

Total: 30 Minutes

Targeted Training


Targeted Training No more long lectures Training is focused on one

concept All lessons include an

Instructor Guide Discussion questions are

encouraged for interactivity Reinforcement of each

concept occurs on a “Just-in-Time” Basis

Flexible Training, based on your schedule parameters

Proactive approach to business problems


Targeted Training Curriculum Analysis

Modules can be developed from “scratch” or from existing curriculum

Curriculum Path Example: 33 Modules

developed from 1-day Diversity seminar

Packaged in a complete “library”

Used at any time to address specific business situations


Targeted Training Modules may be

“systematized” and taught on a monthly basis

The “30-30” Instructional System

One lesson every 30 days

Each lesson is 30 minutes long


Targeted Training Business Case

Scheduling is critical Tough economic times Minimal time and budget for

2-day or 3-day seminars Yet, employees still need to

learn new concepts, refresh job skills, communicate with other employee groups

Employees need to re-examine processes, understand principlesof customer service

Employees need to APPLY the knowledge to their jobs on a regular basis


Targeted Training The Perfect Alternative

to Web-Based Training◦ It’s impersonal – the computer

can’t answer all your questions about a subject.

◦ You need the help of a live instructor

◦ It’s highly dependent on a strong IT infrastructure

◦ It’s highly dependent on costly updated computer technologies

◦ Not all work stations have enough computer equipment

◦ It’s remote – and very isolated◦ You lose the ability to “interact”

with other employees, which is an important part of the learning experience


Targeted Training Easy To Facilitate

Workable “chunks” of information

Instructor Guides help Supervisors become better teachers

Great way to “mentor” employees

Designed with assessments, discussion questions and interactivity


Targeted Training Reinforcement Tool

Research indicate people need ongoing communications to reinforce the knowledge and skills learned during training

Communication must be focused on: Applying what’s learned Comprehending the content Reinforcing learning

outcomes Developing “active” learning

vs. “passive” learning That’s what Targeted

Training is all about!


Targeted Training Transfer of

Knowledge Assessments contained

in each Module Pre-test and post-test

process in the classroom

Observation Tools Performance Checklists

Measuring behaviors


Targeted Training Multiple uses and a

Plethora of Benefits Just-in-Time Training New Employee

Orientation Library of materials for

Reinforcement and Sustainment

Instructor Guides for every Lesson

Better Mentoring System

Scheduling Flexibility Cost Effective


Next Steps

Call DOC O’Connor248.880-5000more information ?


Targeted training

Education

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