"Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success
-
Upload
colleen-brennan-barry -
Category
Business
-
view
647 -
download
2
description
Transcript of "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success
![Page 1: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/1.jpg)
Talking It Out: Simple, Sublime & (sort of) the Key to Project Success
Project Management Communication
Colleen Brennan-BarryMonroe Community College / Rochester, NY@ColB ** #TalkItOut
![Page 2: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/2.jpg)
80% of a Project Manager’s time
is spent communicating.
Image via Flickr Creative Commons Attribution – Share Alike License: Wesley Fryer
![Page 3: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/3.jpg)
Three Realities for Every PM
![Page 4: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/4.jpg)
Three Realities for Every PMYou set the tempo.
Image via Flickr Creative Commons Attribution – Share Alike License: Paco VIla
![Page 5: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/5.jpg)
Three Realities for Every PM
The types of project stakeholders – and communication needs – are legion.
Image via Flickr Creative Commons Attribution – Share Alike License: KellyK
![Page 6: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/6.jpg)
Three Realities for Every PM
Project communication can make or break a project.
Image via Flickr Creative Commons Attribution – Share Alike License: KellyK
![Page 7: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/7.jpg)
NO PRESSURE.
Image via Flickr Creative Commons Attribution – Share Alike License: KellyK
![Page 8: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/8.jpg)
Project Communications:BASELINES
Image via Flickr Creative Commons Attribution – Share Alike License: Brandon Giesbrecht
![Page 9: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/9.jpg)
“Systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations”
Project Communications:
![Page 10: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/10.jpg)
Project Communicator Roles• Cruise Director
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch
![Page 11: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/11.jpg)
Project Communicator Roles• Cruise Director• Drill Sergeant
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton
![Page 12: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/12.jpg)
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt
![Page 13: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/13.jpg)
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist• Troubleshooter
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt; Lee Cannon;
![Page 14: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/14.jpg)
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist• Troubleshooter• Distributor
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt; Lee Cannon; Gwan Kho
![Page 15: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/15.jpg)
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist• Troubleshooter• Distributor• Translator
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt; Lee Cannon; Gwan Kho; bpedro
![Page 16: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/16.jpg)
Image via Flickr Creative Commons Attribution – Share Alike License: CogDogBlog
![Page 17: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/17.jpg)
Project Communicator Responsibilities
“Planning is worthless unless there is first a strategic vision.”
– John Naisbitt
Image via fair use, with permission: johnnaisbitt.com
![Page 18: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/18.jpg)
In a nutshell:
Sharing the rightmessages withthe rightpeople in the right way.
Image via Flickr Creative Commons Attribution – Share Alike License: ColKorn1982
![Page 19: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/19.jpg)
Project Communications:PLANNING
![Page 20: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/20.jpg)
Planning: Step 1Get Educated: Intake and Initiation
Image via Flickr Creative Commons Attribution – Share Alike License: Paramour Photography
![Page 21: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/21.jpg)
Planning: Step 2Lay the Project Out
• What is the content? (Content & Deliverables)
![Page 22: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/22.jpg)
Planning: Step 2Lay the Project Out
• Who needs & manages the content? (Roles & Personalities)
![Page 23: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/23.jpg)
Planning: Step 2Lay the Project Out
• How do they need it, & how can we deliver it? (Channels & Resources)
![Page 24: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/24.jpg)
Planning: Step 2Lay the Project Out
• When do they need it? (Timeline & Frequency)
![Page 25: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/25.jpg)
Planning: Step 2Lay the Project Out
• What is its importance? (Prioritization)
![Page 26: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/26.jpg)
Planning: Step 2Lay the Project Out
• How do we complete it? (Benchmarks)
![Page 27: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/27.jpg)
Planning: Step 2Lay the Project Out
• How do we measure and evaluate? (Metrics)
Image via Flickr Creative Commons Attribution – Share Alike License: mhauri
![Page 28: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/28.jpg)
Planning: Step 3Identify
Stakeholders
Image via Flickr Creative Commons Attribution – Share Alike License: MARCZERO1980
![Page 29: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/29.jpg)
Planning: Step 4
Create Documentation &
Workflows
Image via Flickr Creative Commons Attribution – Share Alike License: MARCZERO1980
![Page 30: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/30.jpg)
Planning: Step 5Set the Structure and the Beat
Image via Flickr Creative Commons Attribution – Share Alike License: VeganSoldier
![Page 31: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/31.jpg)
Project Communications:STYLES & STRATEGIES
![Page 32: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/32.jpg)
Image via Flickr Creative Commons Attribution – Share Alike License: Foilman
![Page 33: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/33.jpg)
4 Types of CommunicatorsAccording to American Management Association
Controller
Image via Flickr Creative Commons Attribution – Share Alike License: rodtuck
![Page 34: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/34.jpg)
4 Types of CommunicatorsAccording to American Management Association
Analyzer
Image via Flickr Creative Commons Attribution – Share Alike License: Mike Miley
![Page 35: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/35.jpg)
4 Types of CommunicatorsAccording to American Management Association
Supporter
Image via Flickr Creative Commons Attribution – Share Alike License: garryknight
![Page 36: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/36.jpg)
4 Types of CommunicatorsAccording to American Management Association
Promoter
Image via Flickr Creative Commons Attribution – Share Alike License: dgoomany
![Page 37: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/37.jpg)
3 Types of Communication1. Oral2. Written 3. Non-Verbal
![Page 38: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/38.jpg)
OralMeetings, meetings, meetings
Image via Flickr Creative Commons Attribution – Share Alike License: ColKorn1982
![Page 39: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/39.jpg)
WrittenDocument, document, document
Image via Flickr Creative Commons Attribution – Share Alike License: Steve Cadman
![Page 40: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/40.jpg)
Non-VerbalObserve, observe, observe
Image via Flickr Creative Commons Attribution – Share Alike License: Waldo Jaquith
![Page 41: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/41.jpg)
“Written words are only painted fire; a look is the fire itself.”
- Mark Twain
Image via Flickr Creative Commons Attribution – Share Alike License: tvanhoosear
![Page 42: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/42.jpg)
Select Your Channels
Image via Flickr Creative Commons Attribution – Share Alike License: CogDogBlog
![Page 43: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/43.jpg)
Communication Qualities
![Page 44: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/44.jpg)
A key part of the communicator’s job:
Determine each communication’s type and traits.
![Page 45: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/45.jpg)
Tailor Your Communications:
Effective project communication is audience- and situation-specific.
Image via Flickr Creative Commons Attribution – Share Alike License: lovlihood
![Page 46: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/46.jpg)
For Example: Upward Communication
• To Project Sponsor / Higher Ups• More formal • More official • Written or formal presentation• “Big Picture” and progress
Image via Flickr Creative Commons Attribution – Share Alike License: Paramour Photography
![Page 47: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/47.jpg)
For Example: Lateral Communication
• To Project Team• Informal• Both official and unofficial• Oral and written• Project detail, vision, motivation
Image via Flickr Creative Commons Attribution – Share Alike License: Nosha Photography
![Page 48: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/48.jpg)
For Example: Tertiary Communication
• To General Stakeholders• Intermediate formality• Official• Written• Overview and non-detailed
updates
Image via Flickr Creative Commons Attribution – Share Alike License: Batmoo
![Page 49: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/49.jpg)
ConsiderationsCulture
Image via Flickr Creative Commons Attribution – Share Alike License: challiyan
![Page 50: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/50.jpg)
ConsiderationsIndustry
Image via Flickr Creative Commons Attribution – Share Alike License: Meredith Bell, JE Kruger
![Page 51: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/51.jpg)
ConsiderationsChange
“Life belongs to the living, and he who lives must be prepared for change.” - Goethe
![Page 52: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/52.jpg)
ConsiderationsConflict Strategy
Image via Flickr Creative Commons Attribution – Share Alike License: Eve Rinaldi
![Page 53: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/53.jpg)
ConsiderationsSimplicity
“The more we elaborate our means of communication, the less we communicate.”- J. B. Priestly
Image via britannica.com
![Page 54: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/54.jpg)
Project Communications:TOOLS
![Page 55: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/55.jpg)
Image via Flickr Creative Commons Attribution – Share Alike License: Matsuyki
![Page 56: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/56.jpg)
Consider your WHOLE toolbox.
![Page 57: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/57.jpg)
Tools: Traditional
• Phone• Meetings• Documentation• Email
Image via Flickr Creative Commons Attribution – Share Alike License: echiner1
![Page 58: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/58.jpg)
• Blogs• Wikis• Bug & Ticket Tracking• Collaborative PM Systems• Cloud Docs & Tools
Tools: Technical
![Page 59: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/59.jpg)
• Blogs
• Wikis• Bug & Ticket Tracking• Collaborative PM Systems• Cloud Docs & Tools
Tools: Technical
![Page 60: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/60.jpg)
• Blogs• Wiki
• Issue Ticket Tracking
• Collaborative PM Systems• Cloud Docs & Tools
Tools: Technical
![Page 61: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/61.jpg)
• Blogs• Wiki• Issue Ticket Tracking
• Collaborative PM Systems
• Cloud Docs & Tools
Tools: Technical
![Page 62: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/62.jpg)
• Blogs• Wiki• Issue Ticket Tracking• Collaborative PM Systems
• Cloud Docs & Tools
Tools: Technical
![Page 63: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/63.jpg)
Tools: Software
![Page 64: "Talking It Out:" Simple, Sublime & (sort of) the Key to Project Success](https://reader034.fdocuments.net/reader034/viewer/2022051815/5405c3708d7f729b768b4f56/html5/thumbnails/64.jpg)
Project Communications:IN SUMMARY
• Communication sets project tempo, tone and success.
• Project communication is layered and complex, and needs a full plan to guide it.
• Communication happens in many ways and forms, and must be tailored to each audience /use case.
• Use available tools to help reach communication goals.