News Continues to Highlight the Talent Mismatch

To sustain economic growth, by 2030 the U.S. will need to add more

than 25 million workers. – World Economic Forum

In India, three-quarters of technical graduates are considered

unemployable by high-growth sectors. – Wall Street Journal

In Canada’s oil and gas industry sector alone it is projected that

105,000 workers will be required between now and 2020 to support

new opportunities and replace retiring workers. – Petroleum HR

Council of Canada

Research estimates that by 2020 there will be 123 million high-skill,

high-pay jobs available in the United States, but only 50 million

Americans with the right education to fill them. – Economist Intelligence

Unit

2The Talent Mismatch – the Gap Widens

Having the right talent is more important

than ever.

Organizations can accomplish amazing things

despite reduced resources—as long as they

have the right people in place.

3The Talent Mismatch – the Gap Widens

Talent is becoming the key competitive

differentiator. Access to the right talent

is increasingly critical to success.

The world is still wrestling with high

unemployment, but…

34% of employers worldwide

report difficulty filling open positions.

4The Talent Mismatch – the Gap Widens

We continue to face a global Talent Mismatch:

There are not enough sufficiently skilled

people in the right places at the right times.

2011 TALENT

SHORTAGE SURVEY

5The Talent Mismatch – the Gap Widens

• 6th year

• Nearly 40,000 employers

• 39 countries and territories

• Research conducted in Quarter 1 2011

6The Talent Mismatch – the Gap Widens

About the Talent Shortage Survey

We Talked with Employers to Discover…

How much difficulty they

are having filling jobs

7The Talent Mismatch – the Gap Widens

What are the most difficult-

to-fill jobs

Why these jobs are

hard to fillHow they are approaching

this talent challenge

More Employers Worldwide Report Difficulty Filling Jobs

PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY

FILLING JOBS DUE TO LACK OF AVAILABLE TALENT

8The Talent Mismatch – the Gap Widens

GLOBAL RESULTS

Employers Having Difficulty Finding Talent

GLOBAL RESULTS

9The Talent Mismatch – the Gap Widens

10The Talent Mismatch – the Gap Widens

Movement Across the World’s Largest Global Economies (2010-2011)

GLOBAL RESULTS

Technicians1

Sales Representatives2

3

Engineers4

Laborers5

Management/Executives6

Secretaries, PAs,

Administrative Assistants &

Office Support Staff

10

Accounting & Finance Staff7

IT Staff8

Production Operators9Skilled Trades Workers

11The Talent Mismatch – the Gap Widens

Top 10 Jobs Employers Are Having Difficulty Filling Globally

GLOBAL RESULTS

What has been or could be the impact to your key constituents (customers,

investors, organization etc.) if this job is not filled in the time necessary?

12The Talent Mismatch – the Gap Widens

Impact on Stakeholders

GLOBAL RESULTS

Lack of knowledge of business

or academic disciplines or

industry/formal qualifications

Lack of ―hard‖ job skills or

technical skills

Lack of ―soft‖ skills or

interpersonal/communication

skills

Lack of experience

Don’t possess the right values

and mindset

Don’t possess the right

personality and intelligence

Reluctance to change jobs in

current economic climate

Reluctance to relocate

Lack of available applicants/no

applicants

Lack of applicants willing to

work on a part-time or

contingent basis

Overqualified applicants

Looking for more pay than is

offered

Poor image of business

sector/occupation

Poor image of company and/or

its culture

Undesirable geographic

destination

Candidate-Specific Factors ★ Environmental/Market

Factors

Organizational Factors

13The Talent Mismatch – the Gap Widens

Three main areas were explored:

Reasons for Difficulty Filling Jobs

GLOBAL RESULTS

14The Talent Mismatch – the Gap Widens

Reasons for Difficulty Filling Jobs

GLOBAL RESULTS

What strategies are you pursuing to overcome these difficulties?

15The Talent Mismatch – the Gap Widens

Overcoming the Talent Shortage

GLOBAL RESULTS

AMERICAS

10,337 interviews conducted in:

Argentina

Brazil

Canada

Colombia

Costa Rica

Guatemala

Mexico

Panama

Peru

United States

16The Talent Mismatch – the Gap Widens

17The Talent Mismatch – the Gap Widens

Difficulty Filling Jobs

AMERICAS RESULTS

PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY

FILLING JOBS DUE TO LACK OF AVAILABLE TALENT

1

Sales Representatives2

5

Engineers

3

Accounting & Finance Staff

7 Production Operators

8

Secretaries, PAs, Administrative

Assistants & Office Support

Staff

9

Management/Executives

4

Drivers6

Laborers

10

Skilled Trades Workers

Technicians1

18The Talent Mismatch – the Gap Widens

Top 10 Jobs Employers Are Having Difficulty Filling in the

Americas

AMERICAS RESULTS

What has been or could be the impact to your key constituents (customers,

investors, organization etc.) if this job is not filled in the time necessary?

19The Talent Mismatch – the Gap Widens

Impact on Stakeholders

AMERICAS RESULTS

20The Talent Mismatch – the Gap Widens

Reasons for Difficulty Filling Jobs

AMERICAS RESULTS

21The Talent Mismatch – the Gap Widens

What strategies are you pursuing to overcome these difficulties?

Overcoming the Talent Shortage

AMERICAS RESULTS

ASIA PACIFIC

More than 11,000 interviews were conducted in:

Australia

China

Hong Kong

India

Japan

New Zealand

Singapore

Taiwan

22The Talent Mismatch – the Gap Widens

23The Talent Mismatch – the Gap Widens

Difficulty Filling Jobs

ASIA PACIFIC RESULTS

PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY

FILLING JOBS DUE TO LACK OF AVAILABLE TALENT

1 Sales Representatives

2 Technicians

4 Engineers 9

Accounting & Finance Staff

8

IT Staff

5

Management/Executives

7

Laborers3

Skilled Trades Workers

10 Sales Managers

Researchers (R&D)6

24The Talent Mismatch – the Gap Widens

Top 10 Jobs Employers Are Having Difficulty Filling in

Asia Pacific

ASIA PACIFIC RESULTS

What has been or could be the impact to your key constituents:

(customers, investors, organization etc.) if this job is not filled in the

time necessary?

25The Talent Mismatch – the Gap Widens

Impact on Stakeholders

ASIA PACIFIC RESULTS

26The Talent Mismatch – the Gap Widens

Reasons for Difficulty Filling Jobs

ASIA PACIFIC RESULTS

27The Talent Mismatch – the Gap Widens

What strategies are you pursuing to overcome these difficulties?

Overcoming the Talent Shortage

ASIA PACIFIC RESULTS

EUROPE, MIDDLE EAST &

ASIA

Over 18,000 interviews conducted in:

Austria

Belgium

Bulgaria

Czech Republic

France

Germany

Greece

Hungary

Ireland

Italy

Netherlands

28The Talent Mismatch – the Gap Widens

Norway

Poland

Romania

Slovenia

South Africa

Spain

Sweden

Switzerland

Turkey

United Kingdom

29The Talent Mismatch – the Gap Widens

Difficulty Filling Jobs

EMEA RESULTS

PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY

FILLING JOBS DUE TO LACK OF AVAILABLE TALENT

1

Sales Representatives4

Technicians2

Drivers6

Production Operators3

Secretaries, PAs, Administrative

Assistants & Office Support

Staff

8

Management/Executives

7

5

Skilled Trades Workers

Engineers

Laborers9

Mechanics10

30The Talent Mismatch – the Gap Widens

Top 10 Jobs Employers Are Having Difficulty Filling in

EMEA

EMEA RESULTS

What has been or could be the impact to your key constituents (customers,

investors, organization etc.) if this job is not filled in the time necessary?

31The Talent Mismatch – the Gap Widens

Impact of Unfilled Positions

EMEA RESULTS

32The Talent Mismatch – the Gap Widens

Reasons for Difficulty Filling Jobs

EMEA RESULTS

33The Talent Mismatch – the Gap Widens

What strategies are you pursuing to overcome these difficulties?

Overcoming the Talent Shortage

EMEA RESULTS

34The Talent Mismatch – the Gap Widens

Top 10 Jobs Employers Are Having Difficulty Filling

GREECE RESULTS

1

2

3

4

5

6

7

8

9

Sales Representatives

Technicians

Accounting & Finance Staff

Labourers

Secretaries, PAs, Administrative

Assistants & Office Support

Staff

Mechanics

Sales ManagersManagement/Executives

1

2

3

4

5

6

7

8

9

10 Supervisors

Drivers

What has been or could be the impact to your key constituents (customers,

investors, organization etc.) if this job is not filled in the time necessary?

35The Talent Mismatch – the Gap Widens

Impact on Stakeholders

GREECE RESULTS

36The Talent Mismatch – the Gap Widens

Reasons for Difficulty Filling Jobs

GREECE RESULTS

★

Candidate-Specific Factors ★ Environmental/Market Factors Organizational Factors

What strategies are you pursuing to overcome these difficulties?

37The Talent Mismatch – the Gap Widens

Overcoming the Talent Shortage

GREECE RESULTS

38The Talent Mismatch – the Gap Widens

For more insights on the Talent Mismatch and other workforce issues,

visit our Research Center on ManpowerGroup.com

Other Research from ManpowerGroup

39

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The Talent Mismatch – the Gap Widens

Access to Talent is the Key Competitive Differentiator -

ManpowerGroup Can Give You Access to that Talent