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Transcript of TALENT MANAGEMENT: BRIDGING THE GAP A thesis .TALENT MANAGEMENT: BRIDGING THE GAP . A thesis...

TALENT MANAGEMENT: BRIDGING THE GAP

A thesis presented to the Faculty of the U.S. Army Command and General Staff College in partial

fulfillment of the requirements for the degree

MASTER OF MILITARY ART AND SCIENCE

General Studies

by

JOSHUA A. LONG, MAJOR, ARMY B.S., Texas Tech University, Lubbock, Texas, 79402

Fort Leavenworth, Kansas 2015

Approved for public release; distribution is unlimited.

ii

REPORT DOCUMENTATION PAGE Form Approved OMB No. 0704-0188 Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing this collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to Department of Defense, Washington Headquarters Services, Directorate for Information Operations and Reports (0704-0188), 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202-4302. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. PLEASE DO NOT RETURN YOUR FORM TO THE ABOVE ADDRESS. 1. REPORT DATE (DD-MM-YYYY) 12-06-2015

2. REPORT TYPE Masters Thesis

3. DATES COVERED (From - To) AUG 2014 JUN 2015

4. TITLE AND SUBTITLE Talent Management: Bridging the Gap

5a. CONTRACT NUMBER 5b. GRANT NUMBER 5c. PROGRAM ELEMENT NUMBER

6. AUTHOR(S) MAJ Joshua A. Long

5d. PROJECT NUMBER 5e. TASK NUMBER 5f. WORK UNIT NUMBER 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES)

U.S. Army Command and General Staff College ATTN: ATZL-SWD-GD Fort Leavenworth, KS 66027-2301

8. PERFORMING ORG REPORT NUMBER

9. SPONSORING / MONITORING AGENCY NAME(S) AND ADDRESS(ES)

10. SPONSOR/MONITORS ACRONYM(S) 11. SPONSOR/MONITORS REPORT NUMBER(S) 12. DISTRIBUTION / AVAILABILITY STATEMENT

Approved for Public Release; Distribution is Unlimited 13. SUPPLEMENTARY NOTES 14. ABSTRACT Talent Management (TM) is an important topic among senior Army leaders as the force adjusts to post-Iraq and Afghanistan operations. TM begins with the identification of knowledge, skills, abilities, and other characteristics (KSAOs) within the officer corps. Successful TM places officers in positions to leverage these KSAOs for the benefit of the Army and the officer. The ability to access, develop, employ, and retain the most talented officers in a fiscally-constrained environment is critical to the success of the Army. This thesis will look at challenges to implementing successful TM through a Requirements-Gaps-Solutions framework. The Requirements Section highlights Army senior leader guidance and institutional definitions for TM. The Gaps Section examines the distance between TM goals and current systems executing human resources (HR) in the Army. The primary gaps identified are definitive officer advancement requirements, the existing evaluation system, and officer management across multiple career fields, and the implications of the up-or-out career model. The Solutions Section proposes opportunities to bridge identified gaps and create a holistic talent management system where goals are supported by action. Ultimately, this thesis seeks to explore the implementation of a full-realized TM system and its implications for the future of the Army.

15. SUBJECT TERMS Talent; Talent Management; Promotion; Skills; Requirements; Gaps; Solutions; Abilities; Knowledge 16. SECURITY CLASSIFICATION OF: 17. LIMITATION

OF ABSTRACT

18. NUMBER OF PAGES

19a. NAME OF RESPONSIBLE PERSON a. REPORT b. ABSTRACT c. THIS PAGE 19b. PHONE NUMBER (include area code)

(U) (U) (U) (U) 70 Standard Form 298 (Rev. 8-98) Prescribed by ANSI Std. Z39.18

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MASTER OF MILITARY ART AND SCIENCE

THESIS APPROVAL PAGE

Name of Candidate: MAJ Joshua A. Long Thesis Title: Talent Management: Bridging the Gap

Approved by: , Thesis Committee Chair LTC Kevin R. Casey, M.S. , Member COL Christopher D. Croft, M.A. , Member LTC Blair S. Williams, Ph.D. Accepted this 12th day of June 2015 by: , Director, Graduate Degree Programs Robert F. Baumann, Ph.D. The opinions and conclusions expressed herein are those of the student author and do not necessarily represent the views of the U.S. Army Command and General Staff College or any other governmental agency. (References to this study should include the foregoing statement.)

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ABSTRACT

TALENT MANAGEMENT: BRIDGING THE GAP, by Major Joshua A. Long, 70 pages. Talent Management (TM) is an important topic among senior Army leaders as the force adjusts to post-Iraq and Afghanistan operations. TM begins with the identification of knowledge, skills, abilities, and other characteristics (KSAOs) within the officer corps. Successful TM places officers in positions to leverage these KSAOs for the benefit of the Army and the officer. The ability to access, develop, employ, and retain the most talented officers in a fiscally-constrained environment is critical to the success of the Army. This thesis will look at challenges to implementing successful TM through a Requirements-Gaps-Solutions framework. The Requirements Section highlights Army senior leader guidance and institutional definitions for TM. The Gaps Section examines the distance between TM goals and current systems executing human resources (HR) in the Army. The primary gaps identified are definitive officer advancement requirements, the existing evaluation system, and officer management across multiple career fields, and the implications of the up-or-out career model. The Solutions Section proposes opportunities to bridge identified gaps and create a holistic talent management system where goals are supported by action. Ultimately, this thesis seeks to explore the implementation of a full-realized TM system and its implications for the future of the Army.

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ACKNOWLEDGMENTS

This thesis is the culmination of a three-year journey that began in Hawaii and

carried across assignments, states, rank, and the birth of a child. To say this journey has

been enlightening would be entirely understated. The best part about studying this topic is

the opportunity moving forward to provide growth and development of future leaders.

That is, in my humble opinion, the essence of being a leaderensuring that junior leaders

are developed to be better than the current generation.

I would like to first thank my committee for their guidance, support, advice, and

tough love over the course of this process. COL Croft, LTC Williams, and LTC Casey

your wisdom and input made this possible, thank you. The multitude of interactions

between peers, junior leaders, and senior leaders shaped the desire to conduct this study.

There are too many individuals to name, but for those who have been my senior leaders,

my peers and friends, and most importantly the junior leaders and NCOs, your assistance

and eternal commitment to this great nation made this possible.

Finally, and without a doubt the most important. My wife and children. To my

children, Cooper and Colton, you are the greatest gift I could have ever imagined.

Daddys done with his homework and now we can go to the parkI promise. Heather,

your unfathomable support, love, and insight make me a better person and officer. You

are the rock that I lean on. Any success that I attain is because of you. Thank you for

everything you do, and everything you are. I love you.

The task of leaders is not to put greatness into humanity, but to elicit it, for the

greatness is already therelets begin this journey through talent management and use it

to take tomorrows force to new heights.

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TABLE OF CONTENTS

Page

MASTER OF MILITARY ART AND SCIENCE THESIS APPROVAL PAGE ............ iii

ABSTRACT ....................................................................................................................... iv

ACKNOWLEDGMENTS ...................................................................................................v

TABLE OF CONTENTS ................................................................................................... vi

ACRONYMS ................................................................................................................... viii

ILLUSTRATIONS ..............................................................................................................x

CHAPTER 1 INTRODUCTION .........................................................................................1

Research Questions ......................................................................................................... 7 Assumptions .................................................................................................................... 7 Limitations ...................................................................................................................... 7 Scope and Delimitations ................................................................................................. 8 Significance of Study ...................................................................................................... 8

CHAPTER 2 LITERATURE REVIEW ....