Taklimat TM SBB ICT Coordinator ADSL+VSAT 11Sept11

TM SCHOOL BROADBANDTECHNICAL TRAINING

SCHOOL BROADBAND PACKAGE

TM SCHOOL BROADBAND ECOSYSTEM

1

BASIC TROUBLESHOOTING3

DO’S & DON’TS4

AWARENESS5

2

AGENDA

FAQ6

Package BandwidthLast Mile

Technology

Installation&

InternalWiring

Anti VirusContentFiltering

Hosting at 6 Data Centre

TM SBB 2 2 Mbps ADSL

Waive All Gov PCs All Users Inclusive

TM SBB FTTS

10 Mbps Fiber

TM SBB VSAT

1 Mbps VSAT

TM SCHOOL BROADBAND

PACKAGE

• 1Mbps/128Kbps

• 2Mbps/512Kbps

• 10Mbps

Bandwidth

• Anti Virus Kaspersky

• All Government PCs

• CD & Manual posted to all schools

Anti Virus

• All TM SBB users

• Policies is based on standards set by MOE

Content Filtering

• 4 Internet Gateways locations:

• Cyberjaya

• Johor

• Pulau Pinang

• Pahang

Internet Gateways

• EduWebTV, LMS dan SPS application hosting

• Hosted at 6 Data Centres nationwide

Hosting

SERVICES OFFERINGS

NETWORK ARCHITECTURE



1


DO’S & DON’TS4

AWARENESS5

2

AGENDA

FAQ6

TM SBB ECOSYSTEM

TM SBB

Pengguna OS

BrowserKomputer

Anti Virus

Pelayan Kabel Suis

AP

Lebar Jalur

Hosting

Gerbang

Internet

Pengguna

Public

2 ISPRouter

Penapis

Kandungan

WAN Sekuriti InternetLANAplikasi & Perisian Hosting

Skop Kerja KPM Skop Kerja TM

• IP at Computer :

– No changes

– DNS : 10.251.3.2 & 10.249.0.14

• Kaspersky Anti Virus:

– Please refer to CD posted to schools on the manual and configuration

– http://www.schoolbroadband.com.my

• Content Filtering:

– No configuration needed at computer

• Cable & Switch:

– Cable : • UTP : not more than 100m

• Fiber : up to 5km to 10 km, depends on type of fiber

– Switch: • Lag is factored by how many switches you daisy chain and what the distances are.

Each switch has to in turn process traffic, so obviously get more hops and higher latencies.

• Rule of thumb : maximum is 4 switches

LAN

http://www.schoolbroadband.com.my/

• Router:

– Located at server room

– Connected to Core Switch

• Condition Required:

– Rack

– Sufficient ventilation to avoid router hang

WAN

• Using Websense Web Security

• Content filtering is deployed at TM School Broadband Internet gateways located at 4 locations:

TeruntumKomtarJohor BharuCyberjaya

•Each Data center have one dedicated Websense Manager server to manage its dedicated Web Filtering servers.

•Web filtering is done based on categories determined by Websensedatabase. The database is regularly updated to include latest URL.

CONTENT FILTERING

Category ALLOW BLOCK

Abortion Advocacy

Adult Material

Adult Content

Lingerie & Swimsuit

Nudity

Sex

Activitist/ Advocacy Groups

Bandwidth PG

Internet Radio & TV

Internet Telephony

P2P File Sharing

Personal Network Storage, Backup

Streaming

Business & Economy

Drugs


Education

Entertainment

MP3

Gambling

Games

Government

Military

Political Groups

Health

Illegal/ Questionable

Information Technology

Computer Security

Hacking

Proxy Avoidance Systems

Baseline / Default Policy


Internet Communications

General Email

Text & Media Messaging

Web Chat

Job Search

Militancy/ Extremist

Miscellaneous

File Download Servers

News & Media

Productivity PG

Advertisement

Freeware & Software Download

Instant Messaging

Racism/ Hate

Religion

Security

Bot networks

Malicious Websites

Keyloggers

Phishing & Others Frauds

Spyware


Shopping

Social Organizations

Society & Lifestyle

Alcohol & Tobacco

Gay & Lesbian Issues

Personal Websites

Personal Dating

Social Networking & Personal Site

Sports

Tasteless

Travel

Vehicles

Violence

Weapons

Baseline / Default Policy (Continue…)

PNGMIS : 600Mbps

CBJMIS: 100Mbps

TRMMIS : 1Gbps

JBRMIS : 700Mbps

• 4 facilities strategically located nationwide• Central Data Center : Cyberjaya

CONTENT FILTERING SERVER LOCATION

SAMPLE BLOCK PAGE

1-800-22-77-22

Sample Report : Top Categories by HitsDate Range: 6/1/2011 - 6/30/2011

Sample Report : Top Categories by Blocked Internet AccessDate Range: 6/1/2011 - 6/30/2011


BASIC TROUBLESHOOTING

1


3

DO’S & DON’TS4

AWARENESS5

2

AGENDA

FAQ6

ZYXEL Wireless Modem( TM6841G)

Innacom W3400V Wireless Modem

TM SCHOOL BROADBAND ADSL

MODEMS

ADSL Modem (Dlink)

ADSL Modem (ZyXEL)

ADSL Modem (Innacom)

Problem Troubleshooting Suggestion PC cannot access the Internet Use the ping utility to check whether your PC

can communicate with ADSL Router LAN IP

address. If it cannot, check the Ethernet

cabling, and check the LED status.

Check the gateway IP Address on the

computer is a valid IP address, if it is not,

correct the address.

Verify with GITN the DNS server specified for

the PC is valid. PCs cannot display web pages on the Internet.

Verify that the DNS server specified on the

PC’s is correct. You can use the ping utility to

test connectivity.

ADSL BASIC TROUBLESHOOTING

Problem Troubleshooting Suggestion

Power LED does not illuminate

after product is turned on

End-user must verify that they are using the

AC adapter provided with the device. It must

securely connect to ADSL Router and a wall

socket/power strip.

DSL LED does not illuminate

after phone cable is

attached

Make sure to use a standard telephone line

(provided with the device). Make sure you

had correctly connected the device. Wait 30

seconds to allow ADSL Router to negotiate a

connection with ADSL service provider.

Ethernet LED does not

illuminate after Ethernet cable

is attached.

End-user must verify that the Ethernet cable is

securely connected to the hub/PC and to

ADSL Router. Make sure the PC/hub is turned

ON.

End-user must verify that they are using a

“straight-through” cable to connect to the

uplink port of a hub/switch or using a

“straight-through” cable to connect to a

computer.

ADSL BASIC TROUBLESHOOTING

Inter Facility Link (max. 100m)

Solar Panel

DC - AC Converter

Tx - Rx Unit

LNB/SSPA

AntennaOutdoor Unit (ODU)

VSAT OUTDOOR SETUP

VSAT IDU* (Front)

VSAT IDU* (Rear)Antenna (Outdoor Unit)

VSAT EQUIPMENT

Problem Troubleshooting Suggestion

PC cannot access the

Internet

Use the ping utility to check whether your PC

can communicate with the IDU router LAN IP

address. If it cannot, check the Ethernet

cabling, and check the LED status.

Check the gateway IP Address on the

computer is a valid IP address, if it is not,

correct the address.

Verify the DNS server specified for the PC is

valid.

PCs cannot display web

pages on the Internet.

Verify that the DNS server specified on the

PC’s is correct. You can use the ping utility to

test connectivity.

Note:

LAN or Gateway IP Address is an IP Address belonging to the IDU Router.

DNS IP Addresses are 10.251.3.2 and 10.249.0.14.

VSAT BASIC TROUBLESHOOTING

VSAT INDOOR UNITFirstly, when the idu’s power source is on - all four LEDs (PWR, ALM, ODU, and SAT) will be turned ON for approximately 3 to 5 seconds indicating power-on for POST test.

After 3 to 5 seconds, the PWR and ODU LED should stay ON and SAT LED will then starts blinking slowly indicating receive of outbound carrier.

After 5 to 10 seconds, the SAT LED will be blinking quickly indicating inbound synchronization in progress and stays ON and GREEN during operational. (Refer to the diagram)

During normal operation, the PWR (power), ODU, and SAT LED should stay ON. If for some reason either one of these LED is not ON or blinking, please refer to Link Star trouble shooting guide (refer to the diagram).

VSAT BASIC TROUBLESHOOTING

• Set the properties of the Internet Protocol (TCP/IP)• Change the IP address and DNS server addresses

IP address : 10.121.194.2Subnet mask : 255.255.255.192 (fixed)

OR 255.255.255.0 (for Full Class C/250 IP)

Default gateway : 10.121.194.1

Preferred DNS server : 10.251.3.2 (fixed)Alternate DNS server : 10.249.0.14 (fixed)

Domain Name Server (DNS)- The Domain Name System (DNS) is a distributed Internet directory service. DNS is used mostly to translate between domain names and IP addresses, and to control Internet email delivery. Most Internet services rely on DNS to work, and if DNS fails, web sites cannot be located and email delivery stalls.

NIC CONFIGURATION

Internet Protocol Configuration

(Microsoft XP)

STEP 1: Click Start Menu and Control Panel

STEP 2: Click Network Connection

STEP 3: Click Local Area Connection

STEP 4: Click Properties and Internet Protocol (TCP/IP)

STEP 5: Click Use The Following IP Address

EXAMPLE

Insert :

1. IP address : 10.131.224.2 - 10.131.224.62 (60 PC)

2. Subnet mask : 255.255.255.192

3. Default gateway : 10.131.224.1

4. Preferred DNS server : 10.251.3.2

5. Alternate DNS server : 10.249.0.14

STEP 6: Click OK

STEP 7: Click Internet Explorer/Browser

Snap Shot – Internet Protocol Properties

10.249.0.14

Internet Protocol Configuration

(Microsoft 98)

STEP 1: Click Start Menu and Control Panel

STEP 2: Click Network

STEP 3: Click TCP/IP (Network Card Name)

Note: Don’t Choose TCP/IP for Dail Up

STEP 4: Click Specify An IP Address

Note: Insert IP address and Subnet Mask

STEP 5: Click Sheet Gateway

Note: Insert New gateway

STEP 6: Click Sheet DNS Configuration and

Click Enable DNS

Note: Preferred DNS - 10.251.3.2, Alternate DNS - 10.249.0.14

10.249.0.14

02/27/06

STEP 7: Click Ok and Computer will restart

STEP 8: Click Internet Explorer/Browser

02/27/06

What should you do

when you see this

page ?

BASIC TROUBLESHOOTING

02/27/06

Do not panic and please follow this checklist.

Ensure the Router is ON.

UTP cable is tightly connected to the Modem/IDU and PC.

Telephone line is connected to the Modem/IDU

Correct IP address, default getaway and DNS IP addresses inserted.

Next are the easy step by step procedures for basic troubleshooting

Note: Same method can be used for Win 98

Step 1: Click START and move the cursor to RUN

Step 2: Type command and Command prompt (black screen) will appear

Step 3: Check your IP

• Type ipconfig

• Example, IP of PC is 10.39.155.2

1) The purposes for ping command are:- Verify hardware connection- Test IP Network connectivity

2) For TM SBB, 2 steps of ping test need to be conducted:a) Ping ADSL Modem/VSAT IDU IP (Default Gateway IP Address)

• Purpose : To check Modem connection• Example : ping 10.185.198.129• Refer Figure 1

b) Ping DNS IP addresses • Purpose : To check Internet browsing• Example : ping 10.251.3.2• Refer Figure 2

Step 3: PING Command

Figure 1

Figure 2

Note:If ping test fails, request timed out will appear. It means connection is not established. Please call TM SBB Helpdesk for assistance


DO’S & DON’TS

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4

FAQ5

2

AGENDA

DO’S

The power on the Modem shall be ON 24 hours.

Air vents must have free access to the room

ambient air for cooling. Maximum ambient

temperature is 40o C.

Please report any faulty to SBB Helpdesk

ADSL DO’S & DON’TS

Do not unplug any cables from the ADSL Modem.

Do not expose the ADSL Modem to direct sunlight.

Do not put any hot devices close to the ADSL Modemas it may degrade or cause damage to it.

Do not place the ADSL Modem on an unstable standor table. The ADSL Modem may drop and becomedamaged.

Do not put any heavy object on top of the ADSLModem.

DON’TS

DON’TS

Do not disconnect power cable from ADSL Modem.

Do not expose ADSL Modem to rain or moisture.

Do not spills liquid on or near the ADSL Modem.

Use a soft, dry cloth for cleaning

Do not open the cover of the ADSL Modem.

Do not press the reset button (small hole) at the

back of the ADSL Modem.


AWARENESS

1



ADSL DO’S & DON’TS4

5

2

AGENDA

FAQ6

Equipment placement

Please place equipment properly inside the rack provided at the

server room.

Virus Attack

Please do not open any e-mail or download any attachment from

unknown source.

Ethical Usage

Please browse the Internet wisely and ethically.

Please do not open any unauthorized websites.

AWARENESS

CORRECT WAY TO TAKE

BANDWIDTH MEASUREMENT

HELPDESK

Taklimat TM SBB ICT Coordinator ADSL+VSAT 11Sept11

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