Taking Care of Business...Taking Care of Business One Stop Student Service Center Bearcat Bound...
Transcript of Taking Care of Business...Taking Care of Business One Stop Student Service Center Bearcat Bound...
Taking Care of Business
One Stop Student Service Center
Bearcat Bound Orientation 2012
Agenda
• One Stop Student Services
• Student & Parent access
• Important billing and refund tips
• Payment options
• Parent FAQ
One Stop Student Services
REGISTRATION
STUDENT RECORDS
STUDENT FINANCIAL
AID
STUDENT
ACCOUNTS/BILLING
COLLECTIONS
FERPA
• Family Educational Rights & Privacy Act
– Protects your student’s rights
– Limits student information shared by university
• UConnect email is the primary means of communication to students
– University facilitates the provision of parental access to student records via the student
– UCID number (M #) is used at service offices in place of the social security number
• Suggestion: Save UCID in cell phone
FERPA
• FERPA Record Release Authorization Form
• Students determine what may be released
• Allows us to speak with parent in-person, by phone
or via email.
• Online access to student’s account – One Stop website: www.onestop.uc.edu
– Use the Parent/friend Access and Parent Portal links
• Create passwords and logins
• Access billing, student health insurance, direct deposit &
payment plan info
Stay informed!
Our Website There are four primary
aspects to our website:
The Navigation Bar
Announcements &
Reminders
The Search Box
Calendar/Dates
Understanding Your Bill
Student Health Insurance
• Is billed each term for half-time enrollment (6 cr. hrs)
• The per semester fee is $902 this school year
• Must be waived to exclude charge
• View bill to confirm insurance waiver status
• Deadline to waive is always the 3rd Friday of the term; Fall Semester deadline is Sept. 14.
• Waiver is not automatic; may take 3-4 weeks
• Must waive annually
Student Health Insurance
Estimated Aid
• Is not an actual credit
• Is an acknowledgement of expected aid
• Does not cover unpaid balance
• May indicate a process is not complete
• Check billing statement regularly!
Billing and Aid Refunds
• Bills are only available online
• For a description of the charges, select the “more
detail” link
• Bill e-notices are sent for available term bills to
student’s UC email (UConnect)
• Available web bills should now include room & board
charges if the student’s assignment has been finalized
• Due date: 10 days prior to start of term; August 17th
Fall Semester due date; school starts August 27!
Billing and Aid Refunds
• Loans are posted 10 days prior to start of term
• Aid refunds are processed after the 10-day term start window, once a credit balance is on the student’s account (usually the week
prior to the start of the term)
• Encourage students (and parents) to sign up for direct deposit for faster processing
Late Payment Fees
• Late fees for unpaid balances are charged
on the last day of the month, following the
bill due date, on a monthly basis
• The assessment is a flat $50 fee plus
1.5% interest on the unpaid balance
Example:
Outstanding balance = $1000
Late fee: $50 + $15 = $65
Service Blocks
• Prevent registration or access to official
transcripts and grades
• Listed at the bottom of the bill with related
contact info.
• Blocks are usually due to outstanding
financial obligations, but not always • Ex: Final HS transcripts must be received in order for
aid to post to account
Parent Billing Access
Steps to grant parent/3rd party access
Step 1: Parent Create Your Identity
Step 2: Student Grant Access
Step 3: Parent View Access via Parent Portal
Parents/3rd parties always access online services
that have been granted via the
Parent Portal link
Parent- Creating Identity
Parent – Creating Identity
Parent Portal
Parent Portal
Payment Options
• Online payments
– E-check available free of charge
– Credit card payments online only
• 2.5% non-refundable surcharge;
• Visa is not accepted
• May take 24 hours for payments to post
• In-person payments
– Drop box; receipt can be printed next day online
• Mailed payments; see remittance advice
Payment Plan
• Payment plan through ECSI, Inc.
– Per semester enrollment (no annual option)
– 4 monthly payments; due the 15th day of each month
– Budget posts to bill next day; payments post weekly
– Enrollees can select automatic payment deduction using their checking/savings account or credit card
– $35 application fee to enroll each term
– The deadline to enroll for Fall Semester is Sept. 3rd
– Parents must have Parent Portal access to enroll
Scholarships & External Awards
• Scholarships received as a paper check should be submitted using the Scholarship Check Processing form
• This form is located at our One Stop website under the “Forms” link
• Student needs to sign check if made payable to him/her
• 529 and tuition pre-paid plans – Establish payment arrangements with third party as
early as possible
One Stop Parent FAQ
Contact Us
Website:
www.onestop.uc.edu
In-person:
220 University Pavilion, 2nd floor
Phone:
(513) 556-1000
Email:
Questions