TAG Breakfast Series: Technology in Government
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Transcript of TAG Breakfast Series: Technology in Government
Technology in Government: What’s Next
Patrick MooreGeorgia State CIOExecutive Director, Georgia Technology Authority
August 10, 2010
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Today’s IT Headlines
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National Trends• Budgets
▪ Two-thirds expect lower IT budgets through 2013 and are managing through staff reductions, consolidation and shared services
• IT Governance▪ CIOs shoulder responsibility but lack equal share of authority
▪ Three-fifths give portfolio management processes a “C”
• Business Models▪ Most CIOs expect to expand shared services and managed services
• IT Procurement▪ They give current processes a “C”
▪ Changes need to align with industry standards and best practices
• Emerging Technology▪ Cloud computing is nothing new
▪ Half are investigating it, one-third are running active or pilot projects
Source: 2010 State CIO Survey, National Association of State CIOs
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State CIO Priorities for 2010
• Budget and cost control
• Consolidation
• Shared services
• Broadband and connectivity
• American Recovery and Reinvestment Act
• Security
• Transparency
• Infrastructure
• Health information
• Governance
Source: National Association of State CIOs, November 2009
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Building a Foundation for the Future
• Speed of technological change is continuing▪ Gordon Moore’s law: Number of transistors on a chip will double
about every two years
▪ Computers for Apollo moon missions had less processing power than a cell phone
• Government must adapt to technology and how it’s used▪ 234 million Americans subscribed to mobile phone plans in January
2010 300 million projected by mid-2011
▪ 42.7 million owned Internet-accessible smartphones 150 million projected by mid-2011
Government struggles to keep pace with this change
Sources: comScore, The Neilsen Company, Broadcast Engineering
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A Picture of Georgia State Government
• $17.4 billion in revenue
• No. 137 if we were a Fortune 500 company
• 116 departments, agencies, offices, commissions and councils
• Wide range of services
• Almost 100,000 employee positions
• 9.8 million customers – 20% increase since 2000
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Georgia’s IT Enterprise
• $942.7 million spent on state’s IT enterprise in FY 2009* (5.8% of amended FY09 budget)▪ $274.8 million on IT infrastructure
▪ $383.6 million on applications
▪ $284.3 million on IT projects
• GTA is the state’s IT shared services organization▪ $236.3 million budget for FY 2010
▪ $192 million in pass-through for technology services
▪ $44.3 million operating budget
We still need to rationalize our spend
* Figures do not include expenditures by the University System of Georgia or the Department of Transportation.
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GTA Customers – GTA Services
Who we serve What we deliver
1,400 – At Will
85 – Executive Branch
14 – GETS
• Servers• Desktops &
laptops
• Policies & standards
• Network• Mainframe
• Mainframe• Servers
• Policies & standards
• Network
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GTA’s Scope Today
• IT Infrastructure Services▪ 35,000 IT infrastructure end users▪ 47,000 e-mail accounts▪ 668TB of storage space▪ 2,500 servers
• Managed Network Services▪ 2,000 firewalls▪ 1,850 routers▪ 7,700 physical sites▪ 133,159 voice ports
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Georgia is Privatizing and Consolidating
• Privatized state IT operations in 2009▪ Infrastructure services with IBM
▪ Managed network services with AT&T
• State of Georgia was carrying too much risk
• We were not keeping up with changing technology
Technology is not a core competency of government
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From This…
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To This
State Print Shop
State’s Tier IVData Center
Consolidated Service Desk
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State of Georgia Investments
IT Infrastructure▪ Transition and transformation: $62 million▪ Infrastructure services: $122 million
Network▪ Transition and transformation: $34 million▪ Network infrastructure: $65 million
These are investments the state never could make on its own
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What’s Next
AgencyLayer
Core Missions
Collaboration Layer
Project Delivery ArchitectureState Reviews Data Management & Access
Statewide Infrastructure Layer
Data Center Security Network
Shared Applications Commodity Procurements
We’ve been focused on building the
foundation
Customer interactions take
place here
We are making progress here
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A Vision for the Future
• Enterprise application strategy▪ Focus on customer interfaces▪ Consider developments like mobile computing▪ Savings opportunity
• Consolidated budget for all state technology
• Improve IT governance
Create a consolidated, transparent enterprise where technology decisions
are made with the citizen in mind
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What You Can Do to Help
Educate policy makers
▪ Technology must be seen as an investment – not as an expense
Convey a sense of urgency
▪ Government has to move faster than it does
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