Tactical guidance for fire control rooms Workshop.

Tactical guidance for fire control rooms

Workshop

Welcome

NOG OverviewChris Caswell

Business change officer

National Operational Guidance Video Click on the ticks above to access the video online

http://www.ukfrs.com/pages/video-viewer.aspx?video=LFB_Nogp_Animation_Final_H264.mp4

The Programme

Easy to search Written in plain English Replaces the

thousands of pieces of previous guidance

To provide an online catalogue of fire service guidance which is:

The Programme

Guidance framework developing well

Supporting implementation

Resilience and legacy

Progress and the future

NOG Hierarchy

Project Board Transport

Project Board Hazmat

Project Board Fires

Construction

Project Board Fires in Waste Sites

(including renewable energy facilities)

Project Board Wild Fires

Operational Guidance

Strategy Board

Operational Guidance Group

NOG Programme Team

Explosives

Hazardous materials

Gases

Flammable liquids

Flammable solids

Oxidising substances

Radioactive materials

Corrosive substances

Toxic and infectioussubstances

IOR CBRNe

SOR CBRNe

Miscellaneoussubstances

Performingrescues

Water rescue and flooding

Rescue from confined space

Line rescue

Animal rescue

Performingrescues



Line rescue

Animal rescue

Fires in buildings under construction/demolitionFires and

firefighting Wildfires Fires in waste sites(including renewable energy facilities)

Fires in the built environment




Transport

Sub-surface,structural and

access

Utilities

Industrial

Major incidents

Marauding Terrorist

Firearms Attack

Marauding terrorist

firearms attackMarauding

terroristfirearms attack

Operations

Incidentcommand

Environmental protection

NOG framework

Operations

Incidentcommand

Environmentalprotection

All Incident

Operations

Incidentcommand


Context

Transport


access

Utilities

Industrial

Major incidents

Transport


access

Utilities

Industrial

Major incidents

Fires in buildings under construction

or demolition

Fires in waste sites(including renewable energy facilities)

Fires and firefighting


Wildfires

Performingrescues Rescue from

confined space


Line rescue

Animal rescueHazardousmaterials

IORCBRNe

SORCBRNe

Explosives

Gases

Flammable liquids

Flammable solids


Toxic and infectious substances




Scenarios

Transport


access

Utilities

Industrial

Major incidents

Marauding Terrorist

Firearms Attack

Operations

Incidentcommand




Hazardous materials

Explosives

Gases

Flammable liquids

Flammable solids





Performingrescues



Line rescue

Animal rescue

IOR CBRNe

SOR CBRNe



Fire scenarioDomestic

Fire scenarioHigh rise

Fire scenarioBasements

Fire scenarioAgricultural

Fire scenarioIndustrial/commercial

Fire scenarioResidential (institutions)

Fire scenarioPublic assembly

Fire scenarioWildfire

Fire scenarioDerelict/construction/demo

Fire scenarioWaste transfer/recycling

Rescue scenarioWater rescue

Rescue scenarioRTC

Rescue scenarioBariatric rescue

Rescue scenarioMachinery

Rescue scenarioConfined space

Strategic and tactical guidance

Previously

Operations

IncidentCommand

Hazards

Control measures

Control measure actions

Moving forward

Operations

IncidentCommand

Hazards

Control measures

Strategic actions

Tactical actions

What are NOG tactics?

Strategic actions are:“Actions that fire and rescue services should take at policy level”

What are NOG tactics?

Tactical actions are:“Actions that fire and rescue services should expect their staff to take at incidents”

What does this mean to you?NOG OperationsHazard: Emergency fire control operations - Equipment failure

Control Measure: Provide IT support

Tactical Actions Fire control operators should be: Ensure they consider maintenance and upgrades as part

of the initial design stages when tendering for new fire control room software and hardware

Have arrangements in place for resolving failures of both software and hardware quickly, 24 hours a day



Strategic Actions Ensure they consider maintenance and upgrades as part

of the initial design stages when tendering for new fire control room software and hardware

Have arrangements in place for resolving failures of both software and hardware quickly, 24 hours a day



Strategic Actions

Tactical Actions Fire control operators should be:• Familiar with the signs and symptoms of both software

and hardware failure which may prevent a catastrophic failure at a later point in time.

• Familiar with the resilience procedures for dealing with failures in Fire control equipment.

What does this mean to you?NOG OperationsPage 15• Two existing documents currently provide National Emergency

Call handling guidance to control staff:• (Fire Service Circular 10/93 appendix B – Fire survival Guidance)• (Fire Service Circular 54/04 – Emergency Call Management)Control staff use this national guidance as a support to underpin their contact with callers. Control room operators are the first point of contact for the entire emergency side of the organisation. It is common to deal with people who are excitable, upset, distressed or confused. To obtain the required information control room operators should always be professional, supportive and calm.

What does this mean to you?NOG OperationsPage 17Control measure actionsFire and rescue services should: Develop standard procedures for obtaining the most relevant

information from callers. This will allow the nearest appropriate resource to be mobilised quickly.

Develop survival guidance prompts for control room operators

Control room operators should: Be familiar with these procedures and should use them where

appropriate

What does this mean to you?

NOG Operations But does it stop there…......? Could we go further to

gather more information? Could we build a better

picture of the incident?

How it all fits together

All Incident

NOG framework

IncidentCommand

Transport


access

Utilities

Industrial

Major incidents

Fire in buildings under construction/demolition

Fires in the Built Environment

Fires and Firefighting

Performing Rescues

Water Rescue and Flooding


Line rescue

Animal rescue

Explosives

Gases

Flammable liquids

Flammable solids




IOR CBRNe

SOR CBRNe

HazardousMaterials


Fire ScenarioDomestic

Fire ScenarioHigh Rise

Fire ScenarioBasements

Fire ScenarioAgricultural

Fire ScenarioIndustrial/Commercial

Fire ScenarioResidential (Institutions)

Fire ScenarioPublic Assembly

Fire ScenarioRural / Wild fire

Fire ScenarioDerelict/Construction/Demo

Fire ScenarioWaste transfer/Recycling

Rescue ScenarioWater Rescue

Rescue ScenarioRTC

Rescue ScenarioBariatric Rescue

Rescue ScenarioMachinery

Rescue ScenarioConfined Space

Fires and Firefighting

Wild fires Fire in waste sites (including renewable energy facilities)

PerformingRescues

Hazardous Materials

Environmental Protection

Operations

Site Sp

ecific R

isk In

formation

Site Specific Risk Information



Fire

wat

er R

un-o

ff

Firew

ater

Run

-off

Context

IncidentScenario

Tactical actions

Strategicactions

ControlMeasureHazardActivity

Impact on guidanceA fire and rescue service should:

Staff at incidents should:

NOG Database

Introduced to identify and consolidate Control Measure reparations across NOG publications.

Provided us with a tool to map Hazards, Control Measures, Strategic Actions and Tactical Actions across the NOG programme

Identify Strategic activity from that of Command or individual activities

IncidentScenario

Tactical actions

Strategicactions


Impact on guidanceA fire and rescue service should:

Staff at incidents should:

Tactical actions

Strategicactions


What has been done in this area and where do we go next?

Jamie OrrFire Control Projects Support Team

CFOA National Resilience

Objectives

Initial Scoping Exercise (what we need).

Establish what’s available (what we have).

Gap analysis. Identify the guidance required to

fill the gap. Size the task. Develop a project plan.

What do we need?

What do we have? Existing guidance in relation to mobilising and control

rooms are contained in a wide variety of outdated sources e.g.• 2/1987 (Control Room Training) • FSC 10/1993• The Fire Service Manual Volume 1 (1998)• FSC 54/2004

NOG “Operations” Guidance • Part 1 - Emergency Fire Control Operations >> Strategic

Guidance >> Policy Makers A great deal of work has been undertaken recently by:• The Scottish Fire and Rescue Service• The Collaborative Partnership• Individual Fire and Rescue Services

Structure

Standalone? Integrated into other aspects

of tactical guidance? Probably a blend of both• Foundation Document• Suite of guidance documents

JESIPDoc Holliday

Programme Manager

Supporting Principles1. Establish a dialogue between control room

commanders /supervisors at the earliest point2. Control Rooms should use Plain English when liaising

with other agencies 3. Proactively contribute to the shared situational

awareness, including identification of risks and hazards, until the arrival of the first on-scene commander and throughout the incident

4. Coordinate the incident whilst control room commanders /supervisors remain in command and then coordinate the transfer of command to identified incident commanders

Fire control work packages

What do we need?

Emergency Call Management

Incident Support

Resource Management

People Matters

Technology, Systems and Data

Key Interdependencies

What else needs to be included?

Scoping the work packagesWhat’s in and what’s out?

What are the priorities?

Project planning

Timelines

Tactical guidance for fire control rooms Workshop.

Documents

Transcript of Tactical guidance for fire control rooms Workshop.