Tablet PC Microsoft Corporation

Tablet PCMicrosoft Corporation

Case Studies at a Glance

C:\Documents and Settings\mattis\Desktop\Lake Tahoe\Tablet PC Intro Video.WMV

Bank of America

Customer Profile

America’s largest financial services network

Business GoalsIncrease worker collaborationImprove worker productivity Reduce paper documentation

SolutionWindows XP Tablet PC Edition with Office XP

BenefitsIncreased productivity by 10%Improved collaboration

Enabled paperless workday

"The Tablet PC "The Tablet PC completely completely transformed the transformed the way I work with way I work with my remote my remote teammates."teammates."

Steve CurtisSenior Vice President,

Bank of America

BP

Customer ProfileThe world’s second largest integrated oil company, with revenues of U.S.$174 billion in 2002

Business GoalsImprove employee productivityIncrease mobility and collaboration


BenefitsIncreases user productivity: two devices replace four or more itemsFrees users from their officesPromotes free flow of information and automation of business processes

"We see the Tablet PC "We see the Tablet PC as a revolutionary as a revolutionary productivity enhancer productivity enhancer for BP employeesfor BP employees ." ."

Simon Orebi Gann Chief Information Officer,

Integrated Supply and Trading,

BP

GE Transportation SystemsCustomer Profile

One of the world’s leading suppliers to the railroad, transit, and mining industries

Business GoalsImprove collaborationImprove worker productivity


BenefitsReduction in floor leaders’ time wasted walking between the shop floor and the officeImproved productivity for users by 10 percentImproved collaboration between coworkersSaved business managers up to two hours a day re-keying notes from meetings

""This is a much more This is a much more efficient way of efficient way of collaborating with co-collaborating with co-workers. Instead of printing workers. Instead of printing out the drawing, marking it out the drawing, marking it up by hand, and posting it up by hand, and posting it on a bulletin board, a on a bulletin board, a foreman can use the digital foreman can use the digital pen to make adjustments to pen to make adjustments to the drawing right on the the drawing right on the shop floor and then e-mail it shop floor and then e-mail it immediately to the rest of immediately to the rest of the teamthe team ."."

Rusty AkersSystems Analyst

GE Transportation Systems

http://www.ge.com/en/

AventisCustomer Profile

A global pharmaceutical company employing nearly 70,000 people

Business GoalsBring drugs to market more quicklyRemove paper-based data collectionImprove collaboration


BenefitsPotential savings of two hours a day in re-keying drug trial dataPotential cost savings of U.S. $7,200 per day per 100 clinical trail associatesPotential boost to chemist productivity

““Tablet PCs have the Tablet PCs have the potential to help people potential to help people maximize their time away maximize their time away from their office by from their office by making all relevant making all relevant knowledge available at knowledge available at the tip of a pen.”the tip of a pen.”

Peter LouposPeter LouposVice President, Aventis Vice President, Aventis Information SolutionsInformation Solutions

AventisAventis

7 – Eleven

Customer Profile

The world’s largest convenience store operator

Business Goals

Reduce cost of collecting store information

Improve worker productivity

Improve store level data

Solution

Windows XP Tablet PC Edition with Office XP

Benefits

Reduced store survey’s by 75%

$3 - $5 million in annual savings

Improved knowledge workers productivity

"The Tablet PC will "The Tablet PC will allow us to reduce allow us to reduce resurvey work in the resurvey work in the field by 50 to 75 field by 50 to 75 percent, saving percent, saving anywhere from $3 anywhere from $3 million to $5 million a million to $5 million a year." year."

Keith MorrowChief Information Officer,

7-Eleven, Inc.

http://www.7-11.com/

Best BuyCustomer Profile

America’s top digital technology and entertainment products retailer

Business GoalsImprove worker communication while away from their desksImprove worker productivity


BenefitsIncreased Mobility with the full power of Microsoft’s most advanced operating systemNew digital pen and ink technology revolutionizes the way users interact with their PCsIncreased mobility, Increased productivity, without sacrifices

““We are very excited We are very excited about this technology. about this technology. The Tablet PC can The Tablet PC can enable the enable the transformation from the transformation from the tethered workstation to tethered workstation to the highly mobile the highly mobile platform of our corporate platform of our corporate environment.”environment.”

Michael FrankDirector of Architecture

Best Buy, Inc..

http://www.bestbuy.com/

Auto Insurance Specialists (AIS)Customer Profile

Largest California auto insurance brokerage with 400,000+ drivers insured

Business GoalsStreamline workflowImprove worker productivity Improve accuracy of data collectionReduce costs


BenefitsSaves over $100,000 in operating costsElectronically centralizes claim informationImproves executive productivityImproves field accuracy and productivity

"The Tablet PC has a "The Tablet PC has a strong potential to strong potential to revolutionize visual revolutionize visual documentation in auto documentation in auto insurance applications insurance applications and could lead to annual and could lead to annual savings of several savings of several hundred thousand hundred thousand dollars." dollars."

Rick SandweissChief Information Officer, Auto

Insurance Specialists

Appalachian Therapy Center

Customer ProfileEmploys 25 physical therapists at four centers; 35,000 patient visits per year

Business GoalsImproved physician and nurse productivity More accurate patient recordsCentralize patient care information

SolutionWindows XP Tablet PC Edition

Benefits25 percent increase in per-visit billings Better documentation of patient progress $700,000 in additional annual billings Better Patient Care

""We’ve seen at least a 25 We’ve seen at least a 25 percent increase in per-percent increase in per-patient billing through patient billing through elimination of elimination of ‘leakage’—that is, ‘leakage’—that is, providing services that providing services that either aren’t billed for or either aren’t billed for or that are incorrectly billed that are incorrectly billed forfor ." ."

Joe BlackChief Executive Officer,

Appalachian Therapy Center

Hire.comCustomer Profile

A leading provider of “talent management” software and services

Business GoalsEnhance collaboration between interviewsImprove worker productivity Streamline interview process and improve feedback

SolutionWindows XP Tablet PC Edition with Office 2003

BenefitsReinforces the Hire.com brandHelps to recruit top quality hiresImproves efficiency of hiring processes Aids compliance with fair hiring practices

““Using the Motion Using the Motion Computing Tablet PC Computing Tablet PC during the interview during the interview process allows process allows interviewers to interviewers to immediately submit immediately submit feedback so that all parties feedback so that all parties can read candidate can read candidate evaluations in real-time.”evaluations in real-time.”

Steve DavisSteve DavisVP of Technology & Services VP of Technology & Services

Hire.comHire.com

Ingolstadt Hospital

Customer ProfileGerman medical center serving a region of 500,000+ people

Business GoalsReduce data paper data collectionImprove hospital worker productivity Improve accuracy of medical information


BenefitsReduced time admitting patients to the emergency ward by 6,000 hours annually Reduces costs by stream-lining data flow and waiting times for patients Saves €31,200 in time wasted searching for information Improves patient care by reducing information gaps and improving service

"Deployed on the ultra-"Deployed on the ultra-mobile Tablet PC, the mobile Tablet PC, the Microsoft Office System Microsoft Office System represents a paradigm represents a paradigm shift in our ability to shift in our ability to efficiently deliver patient efficiently deliver patient care at Ingolstadt care at Ingolstadt Hospital." Hospital."

Thomas Kleemann

CIO, Ingolstadt Hospital

SolutiaCustomer Profile

A leader in specialty chemicals Business Goals

Use electronic version of paper formsReduce cost of paper documentation Improve accuracy of clinical information


BenefitsEasier-to-create case report forms, contributing to an expected 50 percent reduction in setup time for each trial Fewer work hours required per study, allowing Axio to complete 50 percent more studies Fewer data collection/transcription errors to investigate Shorter cycle time for trial increases time under drug patent

"We anticipate that "We anticipate that [Tablet PC] will not [Tablet PC] will not only speed up the flow only speed up the flow of information, but of information, but also reduce errors, also reduce errors, saving everyone a saving everyone a significant amount of significant amount of time and money." time and money."

Art HuggardDirector of Digital Strategy,

Solutia

http://www.solutia.com/

Market Source

Customer Profile

Recruits, trains, hires, deploys, and manages sales representatives

Business Goals


Facilitate mobile communication

Solution

Windows XP Tablet PC Edition

Benefits

Enhanced data accuracy

Increased sales rep productivity

Increased IT productivity

Reduced need for technical support

““We’re primarily deploying We’re primarily deploying Tablet PCs to people who Tablet PCs to people who go to a lot of meetings and go to a lot of meetings and travel a lot. This group travel a lot. This group takes advantage of the takes advantage of the handwriting recognition and handwriting recognition and digital ink capabilities built digital ink capabilities built into Windows XP Tablet PC into Windows XP Tablet PC Edition to take notes in Edition to take notes in meetings and store them meetings and store them electronically so that they electronically so that they can be quickly searched or can be quickly searched or sent in e‑mail.” sent in e‑mail.”

Jim Hibbard

Manager of QA and Training

MarketSource LLC

MIT

Customer ProfileA leading research university with 900 faculty members and 10,000 students

Business GoalsEnhance learning experienceIncrease collaborationFoster innovation


BenefitsPowerful technology supports a collaborative and creative design process. Mobility enhances the student learning experience

""The Tablet PC is a ‘killer’ The Tablet PC is a ‘killer’ computer: powerful computer: powerful enough to complete the enough to complete the heavy number crunching, heavy number crunching, flexible enough to keep flexible enough to keep track of assignments and track of assignments and due dates, and compact due dates, and compact enough to unobtrusively enough to unobtrusively take it to meetings or into take it to meetings or into classrooms and lecturesclassrooms and lectures." ."

John WilliamsDirector, Intelligent Engineering

Systems Laboratory, MIT

http://www.mit.edu/

Gentiva Health Services

Customer Profile

The largest provider of home health care services in North America

Business Goals

Streamline paperwork and data entry


Improve Patient care

Solution

Windows XP Tablet PC Edition with Office XP

Benefits

Higher worker satisfaction and retention

Increased productivity

Reduced data entry through automation

""The freedom and The freedom and mobility of a pen-based mobility of a pen-based Tablet PC is particularly Tablet PC is particularly suited to home suited to home healthcare—it’s a natural healthcare—it’s a natural transition from paper. transition from paper. Microsoft Ink performs Microsoft Ink performs better than any previous better than any previous handwriting-recognition handwriting-recognition solutions we have solutions we have testedtested." ."

Mike HannahChief Technology Officer and Vice

President of Information Technology, Gentiva Health

Services

MerckCustomer Profile

A leading pharmaceutical products and services company

Business GoalsDevice Consolidation (laptops and pda’s)Improve worker productivity Streamline clinical data collection


BenefitsEnables a versatile, flexible, natural way to interact with a PC Streamlines processes and increases productivity Improves patient contact Anticipated return on investment within the first year

"It was exhilarating to see the "It was exhilarating to see the Tablet PC unlock the potential Tablet PC unlock the potential that was in the room." that was in the room."

Jim KarkaniasExecutive Director, Operations,

CDP, U.S. Human Health Division, Merck

“The Tablet PC allows us to collect information efficiently and effectively, walking wherever we may be walking within the halls of Merck”

Bill Keane

Vice President of Clinical Development, Merck

WachoviaCustomer Profile

The fourth-largest bank in the United States, with $324 billion in assets

Business GoalsReduce the reliance on paper formsImprove worker productivity Avoid errors in data entry


Benefits$500,000 in savings annually50% increase in productivity doing site surveys

More accurate survey information

""The Tablet PC is The Tablet PC is improving the improving the productivity of our productivity of our project specialists by 50 project specialists by 50 percent. Now that they percent. Now that they can enter site data can enter site data directly into their Tablet directly into their Tablet PCs, we estimate that it PCs, we estimate that it takes half the time to takes half the time to complete a surveycomplete a survey." ."

Joe AdoryanDirector, CAFM Services, Wachovia Corporation

Swedish Hospital

Customer ProfileA major Seattle area medical center and the region's hallmark for excellence in health care

Business GoalsReduce the reliance on paper formsImprove healthcare worker productivity Avoid errors in data entry

SolutionWindows XP Tablet PC Edition with Infopath 2003 and Sharepoint Services

Benefits74% internal rate of return (IRR) and a payback of 13 months on its investment. Provide high-quality care for 10 percent more patients. Increase annual per-patient revenue at the hospital's First Hill facility by 3 percent.

The unfettered The unfettered mobility of using mobility of using the tablet PCs the tablet PCs provided doctors, provided doctors, triage nurses, and triage nurses, and treatment nurses a treatment nurses a discreet way to discreet way to collect data from collect data from patients during patients during exams and exams and treatment.treatment.

BearingPointCustomer Profile

Provides business consulting and systems integration to Global 2000 and government organizations

Business GoalsEnhance productivity of highly mobile workforce Improve client collaboration and serviceGain competitive advantage with ability to deliver Tablet PC-based custom applications to clients


BenefitsSaves an estimated 50 hours per year per consultant Application development time slashed from 6 months to 6 weeks

““BearingPoint believes BearingPoint believes the Tablet PC has the the Tablet PC has the potential to revolutionize potential to revolutionize how governments how governments conduct business.”conduct business.”

Larry HermanLarry HermanManaging Director, Global Managing Director, Global

AlliancesAlliancesBearingPointBearingPoint

Black & Veatch

Customer ProfileA leading global engineering, construction, and consulting company

Business GoalsStreamline paper-based information collection methods Deploy solution that can survive the technology-unfriendly environment of a construction site


BenefitsEliminates need to enter date twice—once on paper form and re-entered in computer databaseIncreases productivity approximately 8% on job sites

““I no longer carry my I no longer carry my PDA, have discontinued PDA, have discontinued writing in my paper writing in my paper journal, and have retired journal, and have retired my old PC—that’s how my old PC—that’s how satisfied I’ve been with satisfied I’ve been with the Tablet PC.”the Tablet PC.”

David GuyotDavid GuyotChief Administrative OfficerChief Administrative Officer

Black & VeatchBlack & Veatch

Bechtel

Customer ProfileA global engineering-construction organization employing 50,000

Business GoalsAutomate contract distribution and management onlineReduce time to complete and close contractsImprove field contract administrators productivity


BenefitsReduces contract close-out process by 25%, saving hours and in some cases days

““We expect the Tablet PC We expect the Tablet PC to improve productivity to improve productivity in the Contracts in the Contracts Department, giving Department, giving Bechtel a competitive Bechtel a competitive advantage.”advantage.”

David Methot David Methot Contract ManagerContract Manager

Bechtel National, Inc.Bechtel National, Inc.

EDS

Customer ProfileA leading global outsourcing services company with approx. 140,000 employees and U.S. $20 billion in revenue

Business GoalsMeet computing needs of highly of mobile workforceReplace multiple computing devices and reduce need for synchronization


Benefits15% increase in mobile workers productivity Easy to deployUnparalleled “anytime, anywhere” mobility

““Introducing the Tablet PC Introducing the Tablet PC to our work environment to our work environment provides value to EDS. The provides value to EDS. The combination of Office XP combination of Office XP integration, mobility, and integration, mobility, and inking technology offers a inking technology offers a total package to our users total package to our users and in the future may and in the future may replace the need for a laptop replace the need for a laptop and PDA.”and PDA.”

James CookJames CookDirector, Enterprise Operations,Director, Enterprise Operations,

EDSEDS

Leo Burnett

Customer ProfileOne of the world’s largest advertising agencies

Business GoalsEnhance collaboration and streamline processesStay ahead of the competition


BenefitsEstimate a US $1.1 million net revenue increase from additional billable hours Reduces time spent on administrative tasks including note transcriptionImproves customer service with “anytime, anywhere” accessEnhances collaboration and increases productivity

“We’re ecstatic about the efficiency gains our teams are experiencing! LB Works could see an incremental $1.1 million in annual net profit from increased value-added billable hours.”

Jeffrey J. Jones IIPresident and CEO

LB Works

Safeco

Customer ProfileAn insurance and investment company with annual sales of approximately U.S.$6.8 billion

Business GoalsImprove claim representative efficiency when producing accident diagramsReduce steps to incorporate diagrams in claims system

SolutionWindows XP Tablet PC Edition with Office XP and SQL Server

BenefitsExpects to increase claims representative productivity by 10% Estimates a two thirds reduction in time to produce a claims diagram

“The Tablet PC will provide the real-time data entry and mobility required to process our claims more quickly than our competitors—and provide better customer service."

Yom Senegor, Chief Information Officer and

Senior Vice PresidentSAFECO Corporation

Tablet PC Microsoft Corporation

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