1

Getting Started ............................................................... 2

Registration ................................................................... 2

Creating an account..................................................2

Login instructions.....................................................3

UpdatingProfile.......................................................3

Student Workstation .........................................................3

Open Book ............................................................ 4

ClassDetails..........................................................8

MyResults.............................................................9

Announcements ..................................................... 10

Options (drop a course or transfer).............................. 10

Calendar.....................................................................11

Voice-enabledActivities...................................................13

Find a partner/team ...............................................13

Completeavoice-enabledactivity..............................14

DiagnosticsandPersonalizedStudyPlan................................15

PersonalTutor...............................................................17

FrequentlyAskedQuestions...............................................18

SystemRequirements......................................................19

Table of Contents

2

Getting StartedCongratulationsonworkingwithaHeinlebook. iLrn: Heinle Learning Centergivesyouaccesstoawealthofdataaboutyourperformance,therebyallowingyoutolearnmoreeffectively.Moreover,you’llenjoyiLrn: Heinle Learning Centerbecauseitisfuntouseandgivesyouinstantfeedbackwhenyoucompleteanexercise.iLrn: Heinle Learning Centersimplyrequiresyoutosetupyouraccountwithyourbookkeyandthentologineachtimeyouuseit.

Registration

Creating an Account

To set up your account, follow these steps:

Step 1: Go to http://ilrn.heinle.com

Step 2:ClicktheLogin to iLrn: Heinle Learning Center button.

Step 3:ClickStudents.

Step 4:Enteryourbookkeyprintedinsidethesleevethatcamebundledwithyourbook.Click Go.(Youcanalsopurchaseanaccesscodeonlinefromcengagebrain.com)

Step 5:Ifyoualreadyhaveanaccount,clickLogin and enter your currentusernameandpassword.Or,tocreateanewac-count,clickCreate a new account.

a)Enteryourdesiredusernameandpassword.

b)Enteryourname,validemailaddress,location,andtimezone.

c)ClickSubmit.

Step 6:Yourbookrequiresaninstructor’scoursecode.Youmustgetthecoursecodefromyourinstructortogainaccesstoyourcourse.Ifyoualreadyhaveit,enteritwhenprompt-ed.Otherwise,youcanenteritthenexttimeyoulogin.

Figure 1: Student Workstation: Before entering course code

3

Login InstructionsToaccessyourbookafteryouhaveaddedittoyouraccount,followthesesteps:

Step 1: Go to http://ilrn.heinle.com

Step 2:ClicktheLogin to iLrn: Heinle Learning Center button.

Step 3:Enteryourusernameandpassword.YouaretakentotheStudent Workstation.

Step 4:ClickOpen book toopentheiLrn: Heinle Learning Center. Ifyouexperienceanyproblemswithsettingupyouraccount,askQuiaforhelp.Youcansubmitarequestathttp://books.quia.com/support.html,emailQuiaatbookhelp@quia.comorcallthemat1-877-282-4400Ext:2.

Updating Your Profile WhenyoucreateyouriLrn:Heinle Learning Centeraccount,theinformationyouenter,suchasyournameandemailaddress,issavedinyourprofile.

To update your profile:

1.LogintotheStudent Workstation.

2.ClickProfileintheupperrightcornerofyourscreen.

3.UpdatetheinformationandpressSave changes.

Itisveryimportantthatyoukeepyouremailaddresscurrentinyourprofile,asQuiausesthisemailaddresstorespondtoyourtechnicalsupportquestions.Also,ifyoueverforgetyourusernameorpassword,wecanonlysendthemtotheemailaddresssavedinyourprofile,forsecurity. Inaddition,itisimportanttoselectthecorrecttimezonesothatyourduedatesarereflectedcorrectly.

Student WorkstationOnceyouhaveenteredyourbookandcoursekeys,theStudentWorkstationwill appearlikethescreenbeloweachtimeyoulogin.

4

Figure 2: Student Workstation: After entering course code

Inthisview,youcanchooseoneofthefiveoptions:

1) Open book

ThistabbringsyoutotheWelcome page for iLrn: Heinle Learning Center,where youhaveaccesstoalltheresourcesavailableforyourcourse.

Figure3:StudentWorkstation:TextbookActivitiesWelcomeScreen

5

From the Welcome page, you have access to these tabs:

4Student Activities Manual—AnonlineversionoftheStudentActivitiesManualwithaudioallowsyoutogetimmediatefeedbackonyourwork—anytime,anywhere—andfeaturesawidevarietyofhigh-interestexercises,voice-recordactivities,games,andassessmenttools;floatingandstationaryaccentbarsforaspecificlanguage;andself-scoringtoolsthatallowyoutotrackyourownprogress.

Figure4:StudentWorkstation:StudentActivitiesManualActivity

6

4Textbook Assignments—Youcanselectachapterandviewalloftheexercisesforeachchapter.Youcanseeataglancewhentheyaredue,andifyouhave completedthem.Clickonthetitletoopenanactivity.

Figure5:StudentActivitiesManualactivity

4eBook—Thispage-for-pagereproductionoftheprintedbookfeaturesembed-dedaudio,video,aswellasnote-takingandtexthighlightingcapabilities.YoucancompletetextbookactivitiesdirectlyfromtheeBookinterface.Youcanalsoseewhetheritisassigned,completedorgraded.Justlookforthe icon to see whatisassignedandwhenitisdue.Hoverthemouseoverthe icon to see your gradeforacompletedassignment.Thepageviewcanbemagnifiedandthecontentsearchedviatheindex,tableofcontents,orsearchfunctions.

Figure6:StudentWorkstation:eBookwithTableofContents

7

4Video Library—Foreverychapter,youcanaccessaccompanyingvideosegments.Youcancanalsoturnclosedcaptioningonandoffasanaidtounderstanding.Videosegmentsmaybeaccompaniedbypreandpost-viewingexercises.

Figure7:StudentWorkstation:VideoLibrary

4Enrichment—Dependingonthetitle,enrichmentactivitiesmightincludeanyorallofthefollowingadditionalactivities:vocabularyflashcards;grammarandpronun-ciationtutorials;additionalself-gradedquizzing;accesstoHeinleiRadio’sMP3-readyculturalexplorationactivities;andaccesstoStudentMultimediaCD-ROMactivities.

Figure8:StudentWorkstation:EnrichmentPage

8

4Diagnostics—YoumaytakeanonlinediagnosticPre-Testbeforeorafterworkingthroughatextchaptertogetaninitialassessmentofwhatyouknowandwhatyoustillneedtomaster.Yourresultsaregradedautomaticallyanddisplayedaccordingto Learning Outcome.

APersonalizedStudyPlan,basedontheautomaticallygradedPre-Test,directs youtoadditionalstudyaidsthatfocusyoureffortsandstudytimeonthe areaswhereyouneedthemosthelp.PleaseseetheDiagnostics and Personalized Learning section for more information.

Figure9:StudentWorkstation:DiagnosticPre-Test

4Online exams–Yourinstructormaychoosetomakeexamsavailableonline.Ifyouareinadistancecourse,thismaybethesolemethodoftakingexamsinyourcourse.Toaccessyourexam,clicktheOpen BookbuttonfromyourStudentWorkstation.Ontheleft-handnavi-gationbar,clickonthe toexpandachapter.ClickontheExamforthatchapter.Yourinstructorcanassigntimeswhentheexamsareavailable.Iftheexamisnotyetavailable,youwillnotbeabletoaccess.Ifitisavailable,justclickStart to begin.

2) Class details

InyourStudentWorkstationyouwillfindthedetailsrelatedtoyourcourseincluding:

Figure10:StudentWorkstation:ClassDetailsScreen

9

4CourseInformation:Name(thetitleandsection),Instructor(withabuttontoclickforeasycontact: ,Code(coursenumber),School,Dura-tion (dates of course)

4BookInformation:Booktitle,Publisher,Bookduration(wheretextand workbookarelistedseparatelyandstudentscanclick ).

3) My results

Hereyouwillseeinformationaboutyourperformance,withaclearpresentationofseveralcategoriesviewablebybookandchapter.TheBookdrop-downmenuallowsyoutotogglebetweenviewingyourresultsforStudentActivitiesManualandTextbookactivities.

Figure11:StudentWorkstation:MyResultsScreen

4Myscores(forGradedActivities)4Statistics(brokendownbychapter)4PerformanceSummary(Exercise#,DueDate,Submitted,TimeCompleted,TimeElapsed,

Points,Score)

10

Pleasenotethelegendatthebottomofthescreen,asitexplainstheiconsdisplayed:

PleaseseetheCalendarsectionforanotherwaytoviewresultsbyweek.

Grading Status Indicators

ManyoftheexercisesinyouriLrn: Heinle Learning Centerbookarecompletely computergraded.Assoonasyoucompleteanexercise,iLrn: Heinle Learning Cen-ter’ssoftwareimmediatelycorrectsyourwork,reportsascore,andstoresyourre-sults.Computergradingworksbestwithmultiplechoicequestions,true/falseques-tions,andshort-answerquestions,wheretherearealimitednumberofresponsesthatonewouldconsider“correct.”Ofcourse,open-endedquestions,likethoserequiringwrittenparagraphsoressays,stillrequireinstructorreview.

*Pleasenotethatforyellowandredactivities,yourresultswilldisplay0%untilyourinstructorgradestheassignment.

4) Announcements

Youcanconsultthistoseeiftheinstructorhascreatedanyannouncements.

5) Options

Youcandropacourse,transfertoadifferentclass,ortransfertoadifferentcourseorinstructor.

To drop a course:

1.LogintotheStudentWorkstation.

2.ClicktheOptions tabinthecourseyouwishtodrop.

3. ClickDrop coursetodropyourenrollmentinthiscourse.Yourinstructorwillbenotified.Afterdroppingthiscourse,youwillstillbeabletoviewyourscores;however,youwillnolongerbeabletoaccessthebooksinthiscourse.

To transfer to a different course or instructor:

1.LogintotheStudentWorkstation.

2.ClicktheOptions tabinthecourseyouwishtotransferfrom.

3.ClickChange course/instructor.

11

4. EnterthenewcoursecodeandclickSubmit.

To transfer to a different class:

1.LogintotheStudentWorkstation.

2.ClicktheOptions tabinthecourseyouwishtotransferfrom.

3.ClickChange class.SelecttheclassyouwanttoenrollinandclickSubmit.

Calendar View To access all of your assignments in one place:

1.LogintotheStudentWorkstation.ClickOpen Book.

2.ClickontheCalendar inthetopnavigationbar.

3.YouwillseeallTextbookandStudentActivitiesManualassignmentsdueinthe currentweek.Clickanactivitytocompleteit.

Figure 12: Student Workstation: Calendar 4.Youcanalsocheckyourgradesoncompletedassignments.Ifyouseethe icon,yourassignmentneedstobegradedbyyourinstructor. 5.Toseeassignmentsforpreviousorfutureweeks,selectadateduringtheweekyouwishtoview.

12

Book View Accessing assignments within each book Alternately,youcanviewtheassignmentsforeachbookseparately.ToseeonlyyourTextbookActivities:

To see only your Textbook Activities:

1.ClicktheTextbook Assignmentstabontheright.

2.Selectachapterfromthelisttodisplayalltheassignmentsforthatchapter.

3.AduedatewillappearundertheDueDatecolumnforallassignedactivities.

4.Ifanassignmenthasbeencompleted,thedatewillbeindicated.

5.Selectanactivityfromthelisttoopenandcompletetheactivity. SeeFigure5.

To see only your Student Activities Manual Activities: 1.ClicktheStudent Activities Manual(Workbook/LabManualinsometexts)

tabontheright.Aseparatewindowwillopen.

2.Selectachapterfromthelisttodisplayalltheassignmentsforthatchapter.

3.AduedatewillappearundertheDueDatecolumnforallassignedactivities.

4.Ifanassignmenthasbeencompleted,thedatewillbeindicated.

5.Selectanactivityfromthelisttoopenandcompletetheactivity.

Figure13:StudentActivitiesManualactivities

13

Voice-enabled ActivitiesVoice-enabledactivitiescanbecompletedalone,withapartner,orwithagroup.Youcantalktoyourpartnerorteamandwriteinstantmessagestoworktogetherontheactivity,thenrecordaconversationthatyourinstructorwillgrade.

Find a partner/team1.ClickonVoiceboard atthetopofyourstudentWelcomepagescreen.

2.FromtheVoice activities,selecttheactivityyouwanttocomplete.

3.Ifyouneedapartner,clicktheFind a partnerlinkatthetopofthePartner Record and Chat box.Thiswilltakeyoutothepartnerswitchboardwhereyoucaninvitesomeoneonlinetopartnerwithyou.

Figure14:StudentWorkstation:PartnerSwitchboard

4.Ifyouareworkingwithonepartner,hisorhernamewillappearatthetopofthePartner Record and Chat box.

5.Iftheassignmentrequiresyoutoworkinteams,youwilleitherneedtojoinanexistingteam,orinviteotherstojoinyou.Tojoinanexistingteam,checkthePartnership/Teamcolumnandfindthenameofapersonwhoseteamyouwouldliketojoin.Clickhis/hernameandsendhim/heraprivatechattorequestaninvitation.

6.Toformyourownteam,findanavailablepartnerfromthePartnership/Teamcolumn,clickhis/hernameandtheInvite to partnerlink.Toaddmoreteammembers,clicktheirnamesandtheInvite to teamlink.Notethatifyouhavefourteammates,youcannotinvitemore–teamsarerestrictedtofive

members.

14

Complete a voice-enabled activity

1.Tosendtextmessagestoyourpartnerorteam,typeinthetextboxandpressSendorpresstheEnter key.

2.Totalktoyourpartnerorteambeforerecording,presstheTalk to your partnerbutton.Makesurethatyouandyourpartnerhavemicrophonesandaheadsetorspeakers,andthatthevolumeisturnedon.Note:Yourpart-nercannotspeaktoyouorhearwhatyousayuntilheorshepressesTalk to your partner aswell.YourconversationwillnotberecordedunlessyouclicktheRecord button.

3.Coordinatewithyourpartnerorteamonwhatyou’dliketosay.Whenyou’rereadytorecordtheconversation,presstheRecordyourconversa-tionbutton.ThecomputerwillstarttorecordyourconversationONLYafterallpartnersorteammateshaveclickedtheRecordbutton.Youwillknowitisrecordingbecauseamessageinredappearssaying“recording...”untileitheroneofthepartnerspressesStop recording.

Figure15:StudentWorkstation:Activityinrecordingmode

15

4. Press Stopwhenyouwanttostoprecording.Youcanstilltalkwithyourpartnerorteamwhentherecordingstops.

5.Tolistentoyourrecording,pressPlay.Youcanpausetherecordingatanytime by pressing Pause.Ifyouarenotsatisfiedwithyourrecording,youmayrecordagain.Eachrecordingissavedandyoucanchoosewhichre-cording(fromadrop-downlist)youwanttosubmit.

6.Whenyouaresatisfiedwithyourrecording,pressSubmit answers to send yourrecordingtoyourinstructor.Note:Allpartnersandteammatesmustpress Submitinorderfortherecordingtobecountedinallofyourgrades.

7.Ifyoucan’tfindapartnerorteam,youcanrecordanswersonyourown;justpressRecordtorecordyourvoice,thenstoptherecordingandsub-mititwhenyou’redone.Checkwithyourinstructortoseeifanindividualrecordingisacceptable,sincetheseactivitiesaredesignedtobedonewitha partner.

Diagnostics and Personalized LearningYou may takeanonlinediagnosticPre-Testbeforeorafterworkingthroughatextchaptertogetaninitialassessmentofwhatyouknowandwhatyoustillneedtomaster.YourresultsaregradedautomaticallyanddisplayedaccordingtoLearningOutcome.APersonalizedStudyPlan,basedontheautomaticallygradedPre-Test,directsyoutoadditionalstudyaidsavailableiniLrn: Heinle Learning Center,includ-ingStudentActivitiesManualactivitiesandpagesintheeBook,thatfocusyoureffortsandstudytimeontheareaswhereyouneedthemosthelp.

The work flow for a Personalized Study Plan is broken into three parts:

4Step1...Pre-Test(orWhatDoIKnow?)providesanevaluationofwhatyoualreadyknow.

4Step2...PersonalizedStudyPlan(orWhatDoINeedtoLearn?)providesafocusforyourwork.Chaptersectionsandadditionalstudymaterialsarechosentocoverconceptsthatyouhadproblemswithinthepre-test.

4Step3...Post-Test(orWhatHaveILearned?)providesanevaluationofwhatyouhavelearnedafterworkingthroughthepersonalizedstudyplan.

16

Step 1—Taking the Pre-Test

Takingthepre-testisagoodwayforyoutofindoutexactlywhichareasyoushouldcon-centrateonforadditionalstudy.Thetestconsistsofaseriesofmultiple-choiceques-tionsmatchingthedifficultylevelandknowledgebasefoundinthebookchapter.Yourpersonalizedstudyplanwillbebasedontheresultsofthepre-test.

4 To take a pre-test

1.UnderStep1...Pre-Test(orWhatDoIKnow?),clickTake a Pre-Test. Thepagerefreshes,displayingthelistoftestquestions.

2.Answerallthequestionsinthetest.

3.Toendthetestandshowtheresults,clickandSubmit Test.

Pleasealsonotethattheresultsareonlysavedforthecurrentsession.IfyoulogoutofiLrn: Heinle Learning Centerandreturn,youwillbeabletotakethepre-testagain.

Step 2—Working Through the Study Plan

Onceyouhavecompletedthepre-test,thepersonalizedstudyplangives recommendationsforfurtherstudybasedonyourresults.Recommendeditemswillpro-videlinkstothepagesintheeBook,StudentActivitiesManual,andWebsite.Itemsyoualreadystudiedareindicatedbyasymbol.

Fortheultimatecomprehensivestudyguide,clickAll Chapter Content.You’llseetheentirelistofstudymaterialforthechapter,availableonline,accessiblewithasingleclick.

Step 3—Taking the Post-Test

4 To take a post-test

1.UnderStep3...Post-Test(orWhatHaveILearned?),clickTake a Post-Test. Thepagerefreshes,displayingthelistoftestquestions.

2.Answerallthequestionsinthetest.

3.Toendthetestandshowtheresults,clickShow Results.

17

Using Personal Tutor

What is Personal Tutor?4PersonalTutorprovidestutorsexclusivelyfromamongexperiencedandqualifiedinstructors.Tutorshaveachievedhighgradesintheirdegrees(manyhaveaMaster’sdegreeandhigher)andhaverealclassroomteachingexperience.AllofPersonalTu-tor’stutorsarelocatedinTampa,FL,andaremonitoredon-sitebyadirector,whoalsoholdsaPh.D.

How does Personal Tutor work?4PersonalTutorprovideswhiteboardtechnologyforsynchronoustutoring(Q&Ases-sions)thatalsoincludesvideoandaudiocapabilities(forthosestudentswhowanttheseextrafeatures).

How many hours of tutoring do students get on Personal Tutor?4PersonalTutorprovidesstudentswith5hoursoftutoring time.

4Studentshave3-semesterstousethe5hoursoftutoring

What if a student needs additional tutoring hours on Personal Tutor? 4StudentshavetheoptionofpurchasingadditionaltutoringdirectlyfromPersonalTutoriftheirhours/papersubmissionsareusedupbeforetheendofasemester.Thecostissignificantlylessat$29.99foranentiremonthoftutoringversuspaying$35perhourfromotherservices.

When will tutoring be available? 4Tutorsareavailableforonlinetutoringsevendaysaweek,andofflinequestionsandpaperscanbesubmittedatanytime,24hoursaday.Onlinetutoringisavailableforlanguagesatthetimesbelow.Responsestoofflinequestionscantake24to48hourstobereturned,however,theyareusuallyreturnedwithinoneday.

Spanish French Italian GermanMONDAY 9AM-1PM

9PM-12AMTUESDAY 9AM-1PM 4-8PM 8PM-MidnightWEDNESDAY 9AM-1PM

9PM-12AM6PM-10PM

THURSDAY 9AM-1PM 4-8PM 8PM-12PMFRIDAY 9AM-1PM

5PM-9PM4-8PM

SATURDAY 12PM-4PM 4-8PMSUNDAY 3PM-7PM 7PM-11PM

18

Frequently Asked Questions Can I redo an activity? Youcanrepeatapre-testorpost-testintheDiagnosticsasmanytimesasyouwish.Yourinstructormayormaynotallowyoutoattemptaparticularexercisemultipletimestopracticeandimproveyourperformance.Askhimorheraboutthis,and,ifyoucanrepeatanexercise,whetheryouwillreceivecreditforyourfirstattempt,yourlastattempt,oryourbestattemptwhencalculatingyourscore. DoIneedanewbookkeytostartanewcourseforanew semester? Formostbooks,youdonotneedanewbookkeytostartanewterm(aslongasyouwillbeusingthesamebook).However,certainbooksdorequirenewbookkeyseachsemester.Ifyouareusingabookthatrequiresanewbookkeyeachsemester,youwillbepromptedtoenterthenewkey.

WhomcanIcontactforhelp? 4Visit http://books.quia.com/support

4ViewFAQsathttp://books.quia.com/help/books/faq.htmlforimmediateanswers

tocommonproblems.

4Sendane-mailtobookhelp@quia.com

4CallToll-free1-877-282-4400Ext:2

19

System Requirements Microsoft®Windows98,NT,2000,ME,XP,VISTA,7 Browsers:InternetExplorer7.xorhigher,orFirefoxversion3.xorhigher

MacintoshOSX Browsers:Firefoxversion3.xorhigher,orSafari3.xorhigher.

AdditionalRequirements 4Ahigh-speedconnectionwiththroughputof256Kbpsormoreisrecommendedto

useaudioandvideocomponents.

4Screenresolution:1024x768orhigher

4CPU:233MHz

4RAM:128MB

4FlashPlayer10orhigher

4Youwillneedspeakersoraheadsettolistentoaudioandvideocomponents,and

amicrophoneisnecessaryforrecordingactivities.