T8 B15 FAA Subpoena Compendium Fdr- ZOB Tab- Doc Indexes 704

8/14/2019 T8 B15 FAA Subpoena Compendium Fdr- ZOB Tab- Doc Indexes 704

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Memorandum

Cleveland ARTCC

Quality Assurance Office

326 East Lorain Street

Oberlin OH 44074

sub j ec t ACTION: September 11, 2001: Commission Data Request

Da t e : October 14, 2003

F r o m : Support Manager, Quality Assurance,

ZOB-505

T O : ADA - 2 , Shirley M illerAir Traffic Manager, Gary Klingler

Reply

to R Herak:

440-774-0505

FAX : X 0 6 6 0

This is the second part of the 9/11 ommission' request. The

Cleveland ARTCC has enclosed all voice tapes from September 11,2001

from the Operations Manager-in-Charge position and the Facility

Traffic Management Unit. Some tapes are in-accordance-with the

original request 0800-1400 EST. Some tapes are in-accordance-with the

revised request from the October 10, 2003 TELCON, 0800-1200 EST.

In order to ensure accuracy, the tapes are labeled by the UTC time,

1200-1800Z or 1200-1600Z. The facility has changed taping practices

and positions since September 11, 2001. We attempted, to the best of

our ability, to reconstruct the positions and obtain cassette tapes

from the original reels. Some positions that are recorded today were

not recorded on September 11, 2001.

If I can be of any further assistance, please advise me at 440-774-

0505.



BRIEF SYNOPSIS OF INFORMATION RECO RDED FOR 9/11 COM MISSION.

Tape 5, Channel 31 - Is anoutside (not VSCS) phone line located in the TrafficManagement Unit (TMU) - Ext. 0428:

1303 - Off duty Traffic Management Officer (TMO) calls regarding breaking news.

Advises second aircraft hit tower.1305 - Medical department calls re: Traffic Management Supervisor (TMS) physical.

1310 - Operations Manager InCharge (OMIC) phones home.1322 - Off duty Traffic Management Coordinator (TMC) calls in.

1329 - Off duty TMC calls in.

1337 - United A irline official calls for information regarding UA L93.1355 - OMIC calls Cleveland Tower (CLE ATCT) Air Traffic Manager regarding status

of DAL1989 - possible hijack.1419 - Continental (COA) airlines called trying to verify the location of certain aircraft.1423 - Akron-Canton Tower (CAK ATC T) provided a cell phone number wh ere they

can be reached.

1445 - Cleveland Center (ZOB) Nation al AirTraffic Controllers Association (NATCA)

President called for briefing by OMIC.1453 - Call placed to Area VI regarding Waterski 5284.1505 - Call from TMUstaff that had been evacuated to parking lot.

1508 - Off Duty TMCcalls in.

1519 - American Eagle called for help inlocating EGF5073.

1527 - Call from ZOBpersonnel waiting outside to get in.

1531-TMC Call in.

1539 - Evacuated personnel call foranupdate.1544 - Area VI called to inquire about unknown traffic atFL310.

1605 - Doug Gould called fora status update.1608 - Open line between Doug Gould, Wayne Pierce, and Indianapolis Center (ZID)

OMIC.1631 - The chief pilot forSTAT -Medevac called for information onoperating lifeflight

procedures.1712 - T oronto Centre (ZYZ) called rega rding a DC 10needing to land at Detroit Metro(DTW). They were referred to Air Traffic Control System Command Center (ATCSCC).

1716 - ATCSCC asked fora supervisor to discuss UAL93 andothers.

Tape 5, Channel 33 - TMUOutside Line - Anoutside phone line located in the

TMU.1328 - Call from Area 7 Sup to TM C regard ing ground stops and diversions around New



Tape 5,Channel 34 - TM U Outside Line - Ext. 04491210 - TMCcalled DTW ATCT regarding departure restrictions.

1224 - A TMCcalled twoAreas regarding Laguardia (LGA) flow restrictions.1241 - Area V questions reasons for flowcontrol reroutes and is advised fix balancing.1252 - CLEATCT called ZOB to ask if anyone hadheard about an aircraft hitting the

WTC.1340 - DTW TMScalled to ask howmany aircraft arereturning to DTW.1400 - TMScalls CLEATCT regarding DAL1989. Advises company andpilot saytheyare not being hijacked and that there is no bomb on board.1404 - CLE ATCT confirmed they were talking toDAL1989.

1407 - A TMC requested C LE A TCT advise when DAL1989 is on the ground. CLEsuggested aircraft holding m ight want to divert to CAK.

1434 - CLEATCT is asked if they can accept more diverting aircraft andthey reply in

the affirmative.1438 - DTWTMScalled to advise theyhave more room for diverting aircraft.1510 - A TMStook a call from Northwest (NWA) trying to locate NWA1539.1516 -NWA 1539 located.1527 - Took calls from NWAregarding NWA11 from Frankfort, Germany that is not

going to be allowed to land at YYZ or YUL.1531 - ZOBadvised NWA to call the ATCSCC before being advised that YYZwouldaccept the aircraft.1600 - Called CLEATCT regarding unknown target. Wasadvised it is a policehelicopter.

1637 - Call from Paul Triponey regarding current procedures.1642 - Call from ROCATCT regarding lifeflight helicopter wanting to return to basefrom a local hospital.1647 - Area VIcoordinated a lifeflight.

1705 - A Captain from Selfridge Air National G uard Base (MTC) called to coordinate a

Coast Guard Helicopter requesting a search and rescue training flight. Request denied.1709 - A LT CDRfrom MTCcalled to find out why they couldn't fly. Was directed to

call the ATCSCC.1713 - DTWATCT called for more regarding NW A11. This aircraft is going to land at

Hamilton, ONT (YHM ).

1725 - Medevac flight from PIT to Somerset County coordinated by PIT.1728 - Coordinated active rescue mission for Coast Guard.1739 - Johnstown Tower (1ST ATCT) relayed a report from TROOPERS saying thereare news aircraft above the crash site and wanted to know if they had permission to be

there.1742 - JSTATCT called re: lifeguard flightprocedures.



• 13 00- Approximately 1330

Routine coordination.

ZYZ requests inform ation regarding the New York situation.Buffalo (BUF ATCT) request for departure to Baltimore is denied.

An order received to ground stop the entire system.

• Approximately 13 30 - 1400

Questions received regarding "Lifeguard" flights and VFR flights. A caller is advisedthat it is a national emergency.Call to ATCSCC advises UA L93 has a bomb on board and the aircraft is climbing.ATCSCC is asked if they wanted the military to scramble on UAL93 and were advised

that that decision would be made at a different level.Received inform ation regarding the flight of N4 carrying the US Attorney General.ZOB advised Chicago C enter (ZA U) that DAL1989 is also a hijacked aircraft headed in

the direction of Chicago.ZOB advised Washington Center (ZD C) regarding UA L93 over PIT estimating theyaircraft was 25 minutes from Washington DC.ZOB reports UAL 93 has been confirmed at 7500 feet by another aircraft.

• 1400 - Approximately 1430

ZOB reports UAL9 3 is 20 miles southwest of Johnstown (1ST) and provides updates onthe direction of flight.ZOB reports that the transponder of UAL93 came back on.

Received a report of an emergency locator transmitter over Ann Arbor, MI.

• Approximately 1430DTW ATCT was asked if they had room for more aircraft.Some Lifeguard flights are released.

Request for information on Waterski flight 5284.• 1500 - Approximately 1530Approximately 1530-1600

Asked ZYZ for information on ACA3185. Aircraft located at Toronto, ONT (YYZ).

• 1600 - Approximately 1630ZOB requested information regarding a VFR target in adjacent airspace.ZOB advises caller that all aircraft in the air need to provide their callsign and have a

discreet beacon code.

• Approximately 1630 - 1700TO L ATCT calls regarding fighters departing for Chicago.ER I ATCT called regarding the G overnor of PA flight to CXY aboard helicopterTrooper6.

• 1700-1800No transmissions.



Tape 6, Channel 15 - East Enroute Spacing Position (ESP)


Routine flow control coordination.• Approximately 1230-1300

ZNY called to advise of a situation involving AAL11 advising they had lostcommunications and radar contact with the aircraft. Also provided last know n positionreports.Another call received advising that they think AAL11 crashed into the World TradeCenter.

• 1300- Approximately 1330

ATCSCC advises to ground stop all traffic destined for ZNY.ZYZ calls for a list of ZNY airports.Numerous aircraft reroutes coordinated.ATCSCC advises to watch DAL 1989 because it fits the profile of the other hijackedaircraft.ZNY will be ATC zero for a long time.A ground stop was placed on aircraft destined for Washington D.C. area airports.Approximately 1330-1400

All traffic ground stopped until further advised.An inquiry received for information on AAL11.All facilities instructed to inventory traffic for unusual situations or missing aircraft.ZOB advises ATCSCC that UAL93 may have a bomb on board. Also provides details onthe flight, current flight behavior, and transmissions heard on the air to ground frequency.Received information on the flight of N4 carrying the US Attorney General.

• 1400 - Approximately 1430A report is received from an unknow n source advising the UAL93 has 3 hijackers aboardwith knives and bombs.More coordination regarding DA L1989 and UAL 93.Inquiries mad e concerning MEP411. Located at CMH.

• Approximately 1430 - 1500CLE and DTW have room for more aircraft.More coordination regarding N 4.Coordination regarding AAL77 - Status Unknow n.

ZO B is advised that N4 refused to land.The ATCSCC stated that if N4 gets into the Washington A rea he becomes a target.Further clarification indicates that the Air Force has orders to shoot down aircraft in theWashington area.N4 is approved to proceed to Richmond, VA or Philadelphia, PA .Coordination regarding the time andposition where contact was lost with AAL77.



Tape 6,Channel 17 - Cleveland Arrival Sequencing Position (ASP)

• 1200-1300

Routine Coordination.1307 - A caller requesting release of a departure to Philadelphia (PHL) is advised of the

ground stop to ZNY.1329 — Rochester Tower (ROC ATCT) calls to ask if we are in a state of emergency.1335 - Coordinate reroutes around ZNY.1349 - Coordination regarding N4.

1409 - Coordination with CLEATCT regarding their capacity to accept m ore divertingflights.

1418 - CLEATCT advised that DAL1989 is on the ground.1434 - PITATCT asked forcapacity information.1451 - Buffalo Tower (BU F ATCT) asked about military flights.1522 - CLEATC T advises they have made contact with a previously unknow n VFR

aircraft.

Tape 6,Channel21 - Detroit Arrival Sequencing Position (ASP)


Few routine flow control coordination.• Approximately 1330-1400Area III advised that ZNY may be closed all day.ZYZ is advised that everything destined for the United States is to be ground stopped.1410 - PITATCT called to inquire if it was DAL1989 that had turned toward theirfacility. They are informed that it was UAL93.1417 - DTWATCT inquired as to howmany diverting aircraft they should expect.1418 - CLEATCT inquired as to howmany diverting aircraft they should expect.1419 - Information requested forCOA428.1424 - ZOBasked ZAUto try to locate MEP411 .1442 - Asked DTW ATCT for information on UAL641.1445-UAL641isatDTW.

1451 - Inquiry to locate Waterski flight 5284.1548 - CLEATCT is asked for information on EGF73. No information available.

Tape 6,Channel 39 - Operations Man ager In Charge Radar (OMIC)This position was used by the OMIC to monitor LOR-R after the hijacking becameknown. This tape has the same information as the LO R-Radar tape beginning at 1329

and continuing through 1400.

• 1400 - 1437 monitor of LORRadar frequencies.

• 1437 - 1500 conversations w ith andabout N4 attempting to return the USAttorney



Tape 6,Channel 41 - Operations Manager InCharge - VSCS.Used m ostly by Flight Service Stations to call the OMIC with flight information. Also,

occasionally used by Towers, Centers, Northeast Air Defense Sector (NEADS).1215 - CLEAFSS calls with information on a change to aNOTAM at PCW.1356 - Altoona AFSS calls to advise that JST is closed.1357-1ST reopened.

1406 - Received report of a bomb threat at CLEAFSS.1410 - Received an inquiry from Boston Center (ZBW) regarding N 440S.1531 — Coordination with ZY Z regarding NW A51.1543 — Call received regarding Wayne Pierce reporting to ZOB.

1555 - Inquiry as to whether EGF382 could fly to DTW.

Tape 6,Channel 45 - TMU O utside L ine - Ext. 0349.

• 1310 - CLEATCT called to confirm ZNY is ATC Zero.

• 1330-1400

A TMS requested an open line to the ATCSCC to brief them on UAL93. He advised thatthe transponder on UAL9 3 had stopped and that something was said about a bom b.He advised that we were tracking a primary target thought to be UA L93

The TM S relayed an inquiry from the ZOB Air Traffic Manager as to whether we havemilitary aircraft in the air. The ATC SCC advised they had been in contact with theirlocal military cell and that there were other conferences going on involving the military.ZOB advised that the target they believe to be UA L93 is headed towards W ashingtonDC, about 28 minutes out. Trying to confirm.Relayed unconfirmed report that PIT is ATC zero.ZOB advised ATCSCC reports of another confirmed hijacking involving D AL 1989.ZOB asked if ATCSCC knew of anyone tracking UAL 93. No.Our best guess is that UAL 93 is 20 m iles southeast of EW C.At this time all control facilities were instructed to put all aircraft on the ground at anyavailable airport.PIT evacuated as UAL93 flew over the facility.ZOB relayed a report of military activity.ZOB advised that the pilot of D AL198 9 is saying they are not being interfered with.Asked the ATCSCC to confirm with Delta.

Update position of UAL 93.Delta says DAL 1989 is not being interfered with and is diverting to CLE as a precaution.Inquire of ATCSCC w hat to do w ith DAL198 9 w hen it lands.Passed a report by VFR aircraft: UAL93 is at 7500 MSL.UAL93 turning northwest-bound and reported to be w aving wings.More updates of UA L93 changes of direction.



The ATC SCC is gathering information on usable airports with room for more aircraft.

Inquiry trying to locate MEP411. Aircraft located - Landing at Columbus, OH .

•1430ZOB received a call from adjacent facility that N4 was refusing a clearance to land an d

was continuing on to Washington DC.ZOB asked ZAU for information on AAL77.ZAU advises AAL77 contact lost in ZID airspace.Lansing (LAN AFSS) relayed a pilot report about the transmissions regarding a bomb.ZID confirms time and location of loss of AAL77 transponder.Search for W aterski 5284.

Advised ZID that N4 has been approved for flight to Richmond, VA.• 1600-1630

Numerous calls requesting approval for air ambulance flights.

• 1630-1700ERIATCT called regard ing flight of PA Governor from ERI to CXY. Some controversyafter this flight departs, finally allowed to proceed.Monitor of AT CSC C hotline to field questions and provide answ ers.

• 1700-1800Calls to ZYZ regarding Northwest Airlines flights from overseas.

ZOB took several c alls regarding location of diverted aircraft.



Memorandum

Cleveland ARTCC

Quality Assurance Office

326 East Lorain Street

Oberlin OH 44074

s u b j e c t ACTION: September 11, 2 0 0 1 D a t e : October 8, 2 0 0 3Commission Data Request

Reply

F r o m : Support Manager, Quality Assurance, to R Herak:

Z O B - 5 0 5 A"?; 4 4 0 - 7 7 4 - 0 5 0 5F A X : X 0 6 6 0

T O : ADA-2, Shirley MillerAir Traffic Manager, Gary Klingler

I have enclosed all of the data that was in the UAL93 accident file.

Additionally, I have enclosed all data from the facility QualityAssurance office from UAL 93 and 9/11/01 and the SAR tapes from

Airway Facility from 9/11/01.

The facility has begun taping all communications from the TrafficManagement Unit and Operations Manager-in-Charge position fromSeptember 11, 2001 from 0800-1400 local times. This data will beforwarded, as it becomes available.

Information gathered from employees that were working on September11, 2001 will be forwarded as soon as it is available.

I have attached an index of what I enclosed.

If I can be of any further assistance, please advise me at 440-774-

0505.



10/8/2

INDEX #

m m12

3

4

5

6

7

8

9

10

11A

11B

12

13

14

15

16

17

18

19

20

21

SENT 10-8-03

ITEM

ACCIDENT FILE

ACCIDENT PACKAGE

DART

DART

AF 1 7 MINUTES AT AIR SECTOR

FLOPPY DISK 1 UAL93 DATA

FLOPPY DISK 2 UAL 93 DATA

SATORI DAT TAPE 7X

ORIGINAL TRANSCRIPT COPIES

DATA GIVEN TO COMMISION BEFORE AND DURING VISIT 10-1

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

DART/NTAP COPIES

VOICE TAPES FROM ACCIDENT FILE, INDEX INSIDE

1X

2X

3X

4X

5-AX5-BX

POSITION

FKL-R

FKL-R

LOR-R

LOR-R

LOR-RLOR-RA

TIMEZ

1301-1336

1301-1336

1319-1333

1333-1344

1344-1400

1344-1400



10/8/2

22

23

24

25

26

27

28

29

30

31

32

5-CX

5-DX

6X

7X

8-AX

8-BX

9X

10X

11X

12X

13X

SAR TAPE OB7329

SAR TAPE OB7330

SAR TAPE OB7331

SAR TAPE OB7332

SAR TAPE OB7333

SAR TAPE OB7334

SAR TAPE OB7335

SAR TAPE OB7336

SAR TAPE OB7337

SAR TAPE OB7328

"F1 DRIVE ACCIDENT FILE

LOR-RA

LOR-RA

AGC-R

AGC-RA

IRL-R

IRL-RA

IHD-R

IHD-R

WMD-R

MOS

COMPOSITE

LOR-R

LOR-R

LOR-R

IHD-R

1333-1344

1319-1333

1338-1401

1354-1405

1340-1418

1335-1416

1358-1410

1409-1421

1348-1409

1401-1440

T8 B15 FAA Subpoena Compendium Fdr- ZOB Tab- Doc Indexes 704

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