T HE UNTAPPED POWER OF QUESTIONS Craig Dowden, Ph.D. [email protected].
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Transcript of T HE UNTAPPED POWER OF QUESTIONS Craig Dowden, Ph.D. [email protected].
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CONCENTRATION.... TESTING 1, 2, 3
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Questions Drive Behaviour
WHY ASKING QUESTIONS IS IMPORTANT
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WHY ASKING QUESTIONS IS IMPORTANT
Effective Conflict Resolution
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Asking Questions Saves Lives
WHY ASKING QUESTIONS IS IMPORTANT
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Inquiry versus advocacy
High performing teams: 1.1 to 1
Low performing teams: 0.05 to 1
WHY ASKING QUESTIONS IS IMPORTANT
Developing Peak Performance
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Word Time Challenge
Leadership
WHY ASKING QUESTIONS IS IMPORTANT
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COMMUNICATION
“The danger in communication, is the illusion that it has been
accomplished.” -George Bernard Shaw
“ I know you think you understand what you thought I said, but I'm not sure
you realize that what you heard is not what I meant. ” -Alan Greenspan
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Fear of looking weak, ignorant or indecisive
Pressure to conform
IDENTIFYING BARRIERS TO ASKING QUESTIONS
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Fear of looking weak, ignorant or indecisive
Pressure to conform
Afraid of the answer
No time
Lack of skill
IDENTIFYING BARRIERS TO ASKING QUESTIONS
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IDENTIFYING BARRIERS TO ASKING QUESTIONS
Self-Serving Bias
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Self-Serving Bias
IDENTIFYING BARRIERS TO ASKING QUESTIONS
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Self-Serving Bias
Feedback
“Receives negative feedback without becoming defensive.”
“Seeks feedback on ways he/she can improve.”
IDENTIFYING BARRIERS TO ASKING QUESTIONS
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Self-Serving Bias
83% Confident or Very Confident
27% Confident or Very Confident
My Decision Making Others’ Decision Making
27%
83%
IDENTIFYING BARRIERS TO ASKING QUESTIONS
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“... the last of human freedoms – to choose one’s attitude in any given
circumstances, to choose one’s way.” -Viktor Frankl
MINDSET: THE KEY TO GREAT QUESTIONS
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THE IMPORTANCE OF MINDSET
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MINDSET: THE KEY TO GREAT QUESTIONS
Judger Learner
Blame Responsibility
Either/or thinking Both/and thinking
Defends assumptions Questions assumptions
Possibilities limited Possibilities endless
Primary mood: Protective
Primary mood: Curious
Fears differences Values differences
Feedback perceived as rejection
Feedback perceived as worthwhile
Listens for right/wrong Listens for facts
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MINDSET: THE KEY TO GREAT QUESTIONS
Judger Questions Learner Questions
What’s wrong? What works?
Whose fault is it? What am I responsible for?
What’s wrong with me? What do I want?
How can I prove I’m right?
What can I learn?
How will this be a problem?
What are the facts? What’s useful about this?
Why is that person so stupid and frustrating?
What is the other person thinking, feeling, and wanting?
How can I be in control? What’s the big picture?
Why bother? What’s possible?