Symantec: Business Critical Services Premier Presentation
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Transcript of Symantec: Business Critical Services Premier Presentation
Symantec Business Critical Services Premier
Securing Greater Value
1©2014 Symantec Corporation. All rights reserved.
A proactive service delivery model
Symantec Business Critical Services Premier includes:
Simplify support, maximize return, and protect your infrastructure.
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A named servicesexpert designatedfor your business
Rapid responseissue resolution
Proactive planning and risk management
Included accessto Symantectechnical education
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Gain a champion inside Symantec• Get expert proactive help from your Business
Critical Account Manager (BCAM) who understands your business needs.
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• Acts as a single point of contact for your critical cases• Customizes Support Services to fit your business needs• Coordinates more seamless software upgrades and migrations• Helps organize staff training/education through Symantec
Education Services• Acts as a trusted advisor to help you succeed
IMPA
CT1
Simplify, Maximize, Protect
Speed issue resolution with priority access to experienced technicians• If it breaks, we fix it. Your issues get priority treatment.• Only highly experienced technicians are assigned to
resolve your issues—onsite if necessary.• BCAM oversight helps you get the best Symantec has to offer• Post-issue, you’ll have case history reports, root cause analysis, and
post-mortem analysis for continual improvement
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• Reduces risk• Mitigates the impact of failure• Improves stability and reliabilityIMPA
CT2
Simplify, Maximize, Protect
Win with proactive planning and management• A Business Critical Engineer (BCE) works with you to
optimize your Symantec environment to suit your business needs.
• Support extensions for select product families give you more time to plan.
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• Helps minimize downtime by identifying potential issues before they impact performance
• Use each product feature fully to get the most value from your software investment
IMPA
CT3
Simplify, Maximize, Protect
Maximize staff effectiveness with Symantec Education Services• Empower your staff to fully utilize product
features and capabilities.• Instructor-led trainings and online courses will
help your staff get the most from their Symantec technology.
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IMPA
CT
• Less human error• Increased productivity• Fuller, more efficient use of technology• Reduction of staff knowledge gaps that hamper efficiency
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Simplify, Maximize, Protect
Symantec Business Critical ServicesPremier
MaximizeGet proactive help from
highly experienced technicians who help you
maximize the value of your technology investment.
SimplifyA single point of contact
who acts as your champion within Symantec.
ProtectWith rapid issue resolution
and access to technical education for your staff,
you’ll minimize downtime.
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SimplicityA named services expert to help you manage your support experience.
SpeedRapid, priority response by product experts, onsite if necessary.
StabilityExperienced technicians to help you tune your Symantectechnology.
KnowledgeAccess to instructor-led training and a vast library of online courses.
PeaceExperts working with you to help prevent issues—and there to help if they occur.
ValueProduct features optimally utilized to get the most from your technology investment.
Business CriticalServicesPremierA rigorous, proactiveservice offeringfor the large enterprise
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Secure greater value with Symantec Business
Critical Services Premier