Sww 2006 Redesigning Processes For Solid Works
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Transcript of Sww 2006 Redesigning Processes For Solid Works
Redesigning Processes to Take Advantage of SolidWorks …And SolidWorks-related tools, and Technology Tools in General, and Non-Technical Tools, Too Because We Really Don’t Want To Exclude Anyone, But We Only Have 90-Minutes, So We Can’t Include EVERYONE, But We’ll Try To Include As Many As We Can. Sorry, No Hard Feelings…
Slide 1 of 2,495
Paul Gimbel, CSWP, Razorleaf Corporation
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 2 OF 66
PRIZES!!!Just for paying attention!
Quiz questions at the end for prizes…here’s what to watch for:
The difference between “process” and “task” The difference between “function” and
“department” The makeup of a Swimlane Diagram How to capture your current “As-Is” process
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 3 OF 66
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 4 OF 66
A Little About SciCorp
OtherA4 LDS
Teleno
SciCorp
GBCTechnoCoSciCorp Stock Price (Q1’00 to Present)
Market Share
* Mandatory charts and graphs to satisfy Microsoft PowerPoint Code 24MSPPT09 Section 11.5.vii.31(c)
SciCorp
MegaNomicsUnlimited
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 5 OF 66
And A Bit About Carl
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 6 OF 66
“Why did it have to be AutoCAD?”
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 7 OF 66
No Music, I Promise
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 8 OF 66
Boooo! Hiss!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 9 OF 66
…Or Else!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 10 OF 66
Planning Time
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 11 OF 66
Bud – weis - errrrr
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 12 OF 66
Planning Time
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 13 OF 66
Let’s Throw $$ At It!!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 14 OF 66
The Ugly Truth
Technology CANNOT and WILL NOT make or save
you money.Only people can make or
save money
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 15 OF 66
Install <> Implement
Don’t Just Install, Implement
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 16 OF 66
They do WHAT!?!?!?
Training is good, but not enough Create Work Instructions Centralize and Standardize Change how you work Take advantage of the technology
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 17 OF 66
Workflow ModelingAlec Sharp & Pat McDermott
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 18 OF 66
What is this mysterious thing we call “Process”!?!?
“A complete end-to-end set of activities that
together create value for a customer.”
- Quoted from Hammer and Champy in Reengineering the Corporation
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 19 OF 66
Reengineering Commandment #1
I. Know Thy
Customer
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 20 OF 66
What Value Does This Add For The Customer?
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 21 OF 66
What is this mysterious thing we call “Process”!?!?
“A complete end-to-end set of activities that
together create value for a customer.”
- Quoted from Hammer and Champy in Reengineering the Corporation
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 22 OF 66
Function <> Department
Function: A Specific Skill Set
Department: Group of people sharing a coffee pot, cube farm and a manager.
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 23 OF 66
A Swimlane Diagram
“ACTORS”
“ACTORS”
“ACTORS”
“ACTORS”
Request Proposal
Approve Proposal
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A Swimlane Diagram
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 25 OF 66
The Every Contingency Flowchart
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 26 OF 66
Level 1 with Variants
ETO Process 1 ETO Process 1a
ETO Process 1b
ETO Process 1c
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 27 OF 66
A Swimlane Diagram
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 28 OF 66
Verb-Noun
Action - Thing
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 29 OF 66
Bo Knows Process…Or, not
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 30 OF 66
Waste not, want not
Muda: n. Waste(from Japanese)
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 31 OF 66
Litmus Test
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 32 OF 66
Ask the Experts
WATCHLISTENASK QUESTIONS
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Yeah, we know… You don’t know.
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 34 OF 66
It may make YOU faster
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 35 OF 66
Get Help From Outside
Probably not.
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 36 OF 66
Personal Agendas
People that don’t want change:Those with statusThose with powerThose with popularityThose with seniorityThe Experts
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 37 OF 66
“Staple” Yourself to a Work Unit
“But they switched from the Swingline to the Boston stapler, but I kept my Swingline stapler because it didn't bind up as much. And I kept my staples for the Swingline stapler
…”
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 38 OF 66
The Meeting
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 39 OF 66
Management MUST Provide
Throw out your head trash
FULL Management support
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 40 OF 66
IBM Credit
6 days to 2 weeks90 Minutes of actual work50% work improvement = 0.9%-1.6% overall
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 41 OF 66
Reengineering Techniques
Cross-training to reduce handoffs Utilize technology Information available to all Enable process team
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 42 OF 66
Lean ThinkingWomack and Jones
Search and destroy waste
Optimize flow Single-part flow instead
of batch and queue Just In Time (JIT) Skip Non-Value Added
Tasks
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8 Types of Muda1. Overproduction2. Inventory3. Overprocessing4. Poor Quality/Rework5. Waiting6. Extra Motion7. Transportation8. Underutilization of People
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SME Press
“Technology-Induced Change
and the Line Manager”
by Eliot Levinson, PhD.
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 45 OF 66
“Technology Induced Change and the Line Manager”
Rigid Flexible
Rigid Non-Implementation
Technical Implementation
Flexible Automation Mutual Adaptation
ProcessTechnology
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 46 OF 66
Question The Answers!!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 47 OF 66
VALUE ADDED Reseller
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 48 OF 66
Ahem
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 49 OF 66
VALUE ADDED Reseller
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 50 OF 66
Lose A Little,Gain a LOT!!
$5,000 < $250,000
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 51 OF 66
Enhance THIS!
6 days to 2 weeks90 Minutes of actual work50% work improvement = 0.9%-1.6% overall
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 52 OF 66
Listen to the Intern!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 53 OF 66
Think Like An Newbie
GOOD – “It’s a competitive advantage” OK – “We have to do it that way by
code” BAD – “It’s a standard industry practice” BAD – “That’s how you do it in XXXX” BAD – “That’s how we’ve always done it” BAD – “I have no idea why we do it”
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 54 OF 66
Mmmmm, Steak
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 55 OF 66
Sales Secrets
Walking away from business allows the salespeople to close more business faster.
Identifying the right customers sooner is key
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 56 OF 66
Use the Parameters, Luke
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 57 OF 66
Design Tables… they’re not just for configs anymore
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 58 OF 66
Capture All The Rules of the Enterprise
Updated_Price=if(AND(voltage>1500,model=“AL”),unit_price+200,unit_price)
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 59 OF 66
Rules-Driven Engineering Tools
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 60 OF 66
Old Technology- New Sales Tools
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 61 OF 66
Interactive Pre Sales Specifications
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 62 OF 66
Want Bugs in YOUR Process?
TEST! TEST! TEST!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 63 OF 66
New and Improved!!
ANNOUNCING!ANNOUNCING!NEXT DAY QUOTES!!!NEXT DAY QUOTES!!!
NEW FROM SciCorp!NEXT DAY QUOTES!!!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 64 OF 66
Didn’t you get the memo? Hmm, Yeah.
From: Rob Schopenhauer, CEOTo: All EmployeesAttention all SciCorp Team Members:We have two important business matters
SciCorp InternationalSciCorp International““Bringing quality and service Bringing quality and service to t to t
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 65 OF 66
So what have we learned?
It’s all about the process. Barbecue those sacred cows. Map the As-Is before you the To-Be Get an impartial third party Both you AND your technology need to be flexible Don’t install, implement – use the experts Get management behind you A process is “a complete end-to-end set of activities
that together create value for a customer.” Rally the troops and get everyone involved And most of all…listen.
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 66 OF 66
AwwwwwwAnd they all lived happily ever after
…well, except those ^%@#s over at TechnoCo!
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 67 OF 66
GIMME FEEDBACK!!
Please fill out the feedback sheets!!
“Redesigning Processes” Paul Gimbel
New Presentation Techniques– I want to know how they worked
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Win Free Stuff!
How it works: Catch Process Pete - the unofficial
Business Process mascot Answer a question correctly WIN! Answer a question incorrectly
Everyone will shout out the right answer at you and (gently) throw stuff at you
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 69 OF 66
Question #1
TRUE OR FALSE:ACCOUNTING
is a PROCESS
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 70 OF 66
Answer #1
Of course not!A Process is “A complete
end-to-end set of activities that together
create value for a customer.”
- Quoted from Hammer and Champy in Reengineering the Corporation
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 71 OF 66
Question #2
TRUE OR FALSE:ACCOUNTING
is a FUNCTION
(and therefore can be an actor in a process)
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 72 OF 66
Answer #2
Of course not!A function is a job role with
a single, targeted skill set.
(Accounting is an organizational group – a bunch of people that share a
manager, a cube farm and a coffee pot.)
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 73 OF 66
Question #3
Multiple Choice:Swimlane diagrams are divided into
lanes so that:a)Each actor in the process gets their own lane, and handoffs are
easily seenb)Swimmers won’t smack into each
otherc) Each Twinkie will receive the exact
same amount of creme filling
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Answer #3
Wow, you’re right!!Swimlane diagrams show the flow
of the cross-functional process.
Watch these handoffs for waste, delays, and errors!!
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Question #4
Multiple Choice:Effectively map your “As-Is” process by:a) “Stapling” yourself to a work unit and
following it through every step until it reaches the end customer
b) Jumping up and down on your left foot chanting “Hooba cooba cho!”
c) Integrating the bezier function of the process to prove that an inverse
logarithm is indeed a singular solution
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Answer #4
Holy cow! 4 for 4!!!Yup, “staple” yourself to an
order, watch everything, physically walk the path,
copy documents, note tools, and ask LOTS of questions.
How did I know you were going to get them all right?!?!
Is this presentation psychic!?!?
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 77 OF 66
Wow is that the time!?
Sorry, no time for questions Darn. OK, fine. And I’ll hang out afterwards to answer
more And you can email me
Or call me at home– 888-YEAH-RIGHT
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 78 OF 66
Thanks!!!
Thank you(For staying awake)
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 79 OF 66
"Out there in some garage is an entrepreneur who's forging a bullet with your company's name on it."
- Gary Hamel, Business Writer
Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
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"If you concede the obvious you’re conceding nothing, but you gain back credibility. That’s a trade you should make every time.” - Mark Katz, former Clinton humor speech writer
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Redesigning Processes With SolidWorks
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"Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them."
- Laurence J. PeterMusic by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
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"Reengineering cannot be entrusted to the semicompetent, the hangers-on with nothing better to do. “
- Michael Hammer & James ChampyReengineering The Corporation
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Redesigning Processes With SolidWorks
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“The best way to predict the future is to invent it." - Alan Kay, father of the personal computer
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Redesigning Processes With SolidWorks
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 84 OF 66
"That which is measured improves."
- Old Business Adage
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Redesigning Processes With SolidWorks
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"Without customers, you don't have a business. You have a hobby."
- Don Peppers & Martha Rogers Return on Customer
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Redesigning Processes With SolidWorks
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"Realism is just another name for yesterday's thinking."
- Robert KriegelSacred Cows Make The Best Burgers
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Redesigning Processes With SolidWorks
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“Judge a man by his questions, not by his answers."
- Voltaire
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Redesigning Processes With SolidWorks
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"People get into a rhythm that makes them resistant to change. To understand the mind-set, try switching hands when you brush your teeth in the morning."
- Gary Gesme, Deere & Co.Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 89 OF 66
"Whom the gods wish to destroy they send 40 years of success."
- Ancient Proverb
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Redesigning Processes With SolidWorks
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 90 OF 66
"The minute you’re satisfied with where you are, you aren’t there anymore."
- Tony Gwynn, Hall of Fame Baseball player
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Redesigning Processes With SolidWorks
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"It isn’t uncommon for managers at senior levels of large organizations to be so out of touch with customer or production reality that they don’t know just how broken some of their business processes are. “
- Michael Hammer & James ChampyReengineering The Corporation
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Redesigning Processes With SolidWorks
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 92 OF 66
"Hanging a sign on a cow that says ‘I am a horse’ does not make it a horse."
- Unknown
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Redesigning Processes With SolidWorks
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"Customers, I realized, don’t care about functions or specific activities that occur within our organization. The end game is whether they are getting the right product at the right time at a competitive price."
- Max Guinn, Deere & Co.Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
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"You can celebrate accomplishments, but after a while, you need to start celebrating the speed at which you’re traveling instead of the destination you’ve reached."
- Max Guinn, Deere & Co.Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
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"If all you have is a hammer in the toolbox, everything looks like a nail."
- Bernard Baruch, Financial Genius
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Redesigning Processes With SolidWorks
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“The best presenters have conversations with their audiences.”
- Robert BlyBecome a Recognized Authority in Your
Field in 60 Days or Less!Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
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“Put it before them briefly so they will read it, clearly so they will appreciate it, picturesquely so they will remember it and, above all, accurately so they will be guided by its light.”
- Joseph Pulitzer, EditorMusic by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
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“The best way to make your dreams come true is to wake up.”
- Paul Valery, Poet
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Redesigning Processes With SolidWorks
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"Individuals and organizations that are good react quickly to change. Individuals and organizations that are great create change."
- Robert KriegelSacred Cows Make The Best Burgers
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Redesigning Processes With SolidWorks
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“The only muscle that you’ve got is in between your ears.”
- Ned’s Atomic Dustbin
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Redesigning Processes With SolidWorks
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"The only thing certain about any negotiation is that it will lead to another negotiation ."
- Leigh Steinberg , Sports Agent
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Redesigning Processes With SolidWorks
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"One never notices what has been done; one can only see what remains to be done."
- Marie CurieNobel Prize Winning Physicist
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Redesigning Processes With SolidWorks
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"No great artist ever sees things as they really are. If he did he would cease to be an artist."
- Oscar Wilde, Poet
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Redesigning Processes With SolidWorks
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"If you want to make an apple pie from scratch, you must first create the universe."
- Dr. Carl Sagan, Astronomer
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Redesigning Processes With SolidWorks
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“You can’t blame the pen or the paper if you write a lousy essay, right?"- Laura Bergells, Presentation Consultant
www.maniactive.com
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Redesigning Processes With SolidWorks
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“No one really listens to anyone else, and if you try it for a while you'll see why."
- Mignon McLaughlin, US Journalist (1913-1983)
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Redesigning Processes With SolidWorks
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“You can't depend on your eyes when your imagination is out of focus."
- Mark Twain
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Redesigning Processes With SolidWorks
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"An organization becomes bewildered rather than energized when it’s asked to do too much at once. “
- Michael Hammer & James ChampyReengineering The Corporation
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Redesigning Processes With SolidWorks
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“If the facts don’t fit the theory, change the facts."
- Albert Einstein
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Redesigning Processes With SolidWorks
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“A fanatic is one who can’t change his mind and won’t change the subject."
- Sir Winston Churchill
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Redesigning Processes With SolidWorks
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“The only certain thing about a forecast is that it will be wrong."- From Lean Thinking (Womack and Jones)
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Redesigning Processes With SolidWorks
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“Change your thoughts and you change your world."
- Norman Vincent Peale
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Redesigning Processes With SolidWorks
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"Without [taking a process perspective of business], business improvement efforts amount to rearranging deck chairs on the Titanic."
- Michael Hammer & James ChampyReengineering The Corporation
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Redesigning Processes With SolidWorks
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“They always say time changes things, but you actually have to change them yourself."
- Andy Warhol
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Redesigning Processes With SolidWorks
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“A process cannot be understood by stopping it. Understanding must move with the flow of the process, must join it and flow with it."
- Frank Herbert in DuneMusic by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
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“Uncertainty will always be part of the taking charge process."
- Harold Geneen
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Redesigning Processes With SolidWorks
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"You can’t improve anything if you can’t define it."
- Max Guinn, Deere & Co.
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Redesigning Processes With SolidWorks
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“If you can't describe what you are doing as a process, you don't know what you're doing.”
- W. Edwards Deming
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Redesigning Processes With SolidWorks
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“The human race has only one really effective weapon and that is laughter.”
- Mark Twain
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Redesigning Processes With SolidWorks
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"People are the gatekeepers of change."
- Robert KriegelSacred Cows Make The Best Burgers
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Redesigning Processes With SolidWorks
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“The true delight is in the finding out rather than in the knowing.”
- Isaac Asimov
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Redesigning Processes With SolidWorks
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"There is a theory that paradigms break through on the fringe of your business before they reach the center."
- Gary Gesme, Deere & Co.
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Redesigning Processes With SolidWorks
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“I am a man of fixed and unbending principles, the first of which is to be flexible at all times.”
- Senator Everett Dirksen
Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 124 OF 66
"An organization becomes bewildered rather than energized when it’s asked to do too much at once. “
- Michael Hammer & James ChampyReengineering The Corporation
Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 125 OF 66
“A good design is not a democratic consensus.”
- Edward de Bono, Six Action Shoes
Music by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks
Paul Gimbel - Razorleaf Corporation - Process Redesign For SolidWorks SLIDE 126 OF 66
“To succeed, or even just to survive, businesses need to be able to change in ways, and at times, determined by business drivers, not by their IT systems.”
- Tony Morgan, - Business Rules and Information Systems:
Aligning IT with Business GoalsMusic by and courtesy of Scratch Track – www.scratchtrackmusic.com
Redesigning Processes With SolidWorks