SOFTWARE CENTERTEAM STRUCTURE YEAR 2013

Prepared By: Checked By: Approved By:

210/04/23

DirectorVan Huy

Deputy DirectorDo Dung

ATM ApplicationGroup

Quang Huy

Assistant(Add 01 more)

SymphonyGroup

Duy Thanh

Project Mgnt.Group

Dinh Phong

HCM Branch

Bach Viet

LAOSBranch

Tone

Graphic DesignGroup

Quang Vinh

QA/QCGroup

Quy Duong

SW CENTER ORGANIZATION CHART

Director, Manager Chart

310/04/23

ATM ApplicationGroup

Quang Huy

AA-ActivateNguyen Dung

Add 01 more (Dev)

NDC AppDuc Thinh

Nguyen SonAdd 01 more

SymphonyGroup

Duy Thanh

EJM-SDM-RKMMinh Thang

ASM-CS M-ECPTuan AnhMinh DucChi Binh

PGS-CRMPham Tu

Add 01 more (Dev)

Maintain & Deploy

Pham DoAdd 01 more

Trong ThePham Tu

Coding, R&D

SW CENTER ORGANIZATION CHART

Hanoi Manager, team member chart

410/04/23

Project Mgnt.Group

Dinh Phong

Graphic DesignGroup

Quang Vinh

QA/QCGroup

Quy DuongNgoc Vu

SW CENTER ORGANIZATION CHART

HoChiMinh BranchBach Viet

ATM TeamChi Linh

Add 01 more

Switch& Symp.Nguyen Lam

Ly BinhAdd 01 more

LAOS BranchTone

ToneNoy

Hanoi Manager, team member chart

HoChiMinh, Laos Manager, team member chart

510/04/23

Director – Do Van Huy

– Manage HR

– Assign Project, R&D to Account/Solution leader

– Review/Plan with Leader on plan, roadmap, Project

– Advice Project Manager Make proposal for Sale, Customer

– Meeting with customer with Sale or to support team in case

– R&D on new Technology, Service then make Roadmap

– Working with NCR, Partner on new Solution, Project, Roadmap for customer

SW DIRECTOR SOW

610/04/23

Deputy Director – Do Quang Dung

– Support Director on HR

– Monitor and Push Account/Solution Manager on project

– Account Manager for Laos market & support VCB

– Support Account Manager on Issue/pending & talking to customer

– Meeting with customer with Sale or to support team in case

– Create/Review on Project/Support man day and cost

SW DEPUTY DIRECTOR SOW

710/04/23

Senior Account Manager – Nguyen Quang Huy

ATM Application Division

– Leading/Backup ATM application team leader, member

– Main communication to his/her customer as designed (BIDV, Vietinbank)

– Manage/Develop new service for his customer

– Co-operate with Solution Manager on project implementation, roadmap for customer

– Response on all issue, Implement for his customer

– Meeting with their customer frequency or by issue/project event

– Manage tasks, Issues of team member

– Work with Sale account for SOW of new requirement for his customer

SW ACCOUNT MANAGER SOW

810/04/23

Account Manager – Pham Anh Tu

ATM Application Division

– Main communication to his/her customer as designed (VCB)

– Manage/Develop new service for his customer

– Co-operate with Solution Manager on project implementation, Roadmap for

customer

– Response on all issue, Implement for his customer

– Meeting with their customer frequency or by issue/project event

– Manage tasks, Issues of team member

– Work with Sale account for SOW of new requirement for his customer

SW ACCOUNT MANAGER SOW

910/04/23

Account Manager – Pham Duc Thinh

ATM Application Division

– Main communication to his/her customer as designed (VBA, NDC JS Banks in

HN)

– Manage/Implement new service for his customer

– Co-operate with Solution Manager on project implementation, Roadmap for

customer

– Response on all issue, Implement for his customer

– Meeting with their customer frequency or by issue/project event

– Manage tasks, Issues of team member

– Work with Sale account for SOW of new requirement for his customer

SW ACCOUNT MANAGER SOW

1010/04/23

Account Manager – Do Chi Linh

ATM Application Division

– Main communication to his/her customer as designed (HCM Banks)

– Manage/Implement new service for his customer

– Co-operate with Solution Manager on project implementation, Roadmap for

customer

– Response on all issue, Implement for his customer

– Meeting with their customer frequency or by issue/project event

– Manage tasks, Issues of team member

– Work with Sale account for SOW of new requirement for his customer

SW ACCOUNT MANAGER SOW

1110/04/23

Senior Manager – Nguyen Duy Thanh

Solution Division

– Manager of solution team

– In charge of Solution Architecture and technology

– Head and develop his product/solution (EJM, SDM, IMP, RKM)

– Co-operate Acc. Manager on implementation, Presentation solution

– Work with Director on Solution roadmap

– Design, Document, coding for his/her solution

– Response on all issue, Implement for their solution

– Manage, review task for team member

– R&D on new Technology for his/her solution

SW SOLUTION MANAGER SOW

1210/04/23

Manager – Truong Trong The

Solution Division

– Deputy Manager of solution team

– In charge of Solution Feature, workflow and GUI

– Head and develop his product/solution (Activate, ASM, CSM, ECP)

– Co-operate Acc. Manager on implementation, Presentation solution

– Work with Director on Solution roadmap

– Design, Document, coding for his/her solution

– Response on all issue, Implement for their solution

– Manage, review task for team member

– R&D on new Technology for his/her solution

SW SOLUTION MANAGER SOW

1310/04/23

Head – Pham Anh Tu

Solution Division

– Head and develop his product/solution (PGS, CRM)

– Co-operate Acc. Manager on implementation, Presentation solution,

roadmap

– Work with Director on Solution roadmap

– Design, Document, coding for his/her solution

– Response on all issue, Implement for their solution

– Manage, review task for team member

– R&D on new Technology for his/her solution

SW SOLUTION HEAD SOW

1410/04/23

Head – Nguyen Hung Lam

Solution Division

– Head for Implement symphony Solution in HCM, Laos city (EJM, SDM, IMP,

RKM, ASM, CSM, ECP, FDM)

– Co-operate Acc. Manager on implementation, Presentation solution,

roadmap

– Work with Solution Manager on Solution roadmap, Update

– Coordinator on all issue, Implement for solution

– Manage, review task for team member

SW SOLUTION HEAD SOW

1510/04/23

Support – Pham Van Do

Solution Division

– Implement Solution for customer at HN city

– Perform Solution Maintenance job for HN Banks

– Process Customer Call, Email Support

– Working with Solution Manager/Head to solving issues

Support – Tone

Solution Division

– Implement Solution for customer at Laos

– Perform Solution Maintenance job for Laos Banks

– Process Customer Call, Email Support

– Working with Solution Manager/Head to solving issues

SW SOLUTION SUPPORT SOW

1610/04/23

Coordinator – Dinh Thanh Phong

Project Division

– Manage Delivery/Implementation project plan for SW contract

– Project Plan, Meeting and reporting

– Coordinate to different team, division on resources support

– Alert, Highlight team in risk, pending, delaying in each project

– Calculate on Project/Support man day and cost

– Support Manager Make proposal for Sale, Customer

– Support Team on reporting, Official Letter, Business document

forms

SW PROJECT COORDINATOR SOW

1710/04/23

QC-Tester – Nguyen Quy Duong

QA/QC Division

– Understanding SW URD, FRS

– Planning and Writing test script

– Perform Test script and report

– Working with Solution Manager/Head on bug fix planning

– Setup Testing environment and run test

– Support to prepare Manual and Install Guideline

– R&S on testing technology

SW QA/AC SOW

1810/04/23

Admin/Reception

Office Admin Division

– Prepare training, event, travel information for team if any

– Arrange for payment and claim

– Follow-up with Sending/Receiving Letters…

– Make sure SW working area is clean, fresh, and good condition.

– Prepare documents, form and report for human resource, logistic, admin.

– Ensures operation of equipment by completing preventive maintenance requirements

– Order stationery for office, time keeping for team

– Answer phones, direct calls and respond to inquiries

– Translate and format documents following company template

SW TEAM ADMIN SOW

1910/04/23

Designer – Nguyen Quang Vinh

QA/QC Division

– Understanding SW URD

– Design GUI, Logo, Icon for Web, Application, ATM, Kiosk Screens

– Design Printing Document: Company Document templates

– Design PR, Marketing, Brochures documents

– Follow-up and make sure implement accordingly to Design template

SW GRAPHIC DESIGN SOW

2010/04/23

Software Engineer

– Process/Support on application issue

– Developer application as assigned

– Receive task from Director, Solution/Account Manager, Head

SW ENGINEER SOW

2110/04/23

LIST OF POSITION TO BE APPOINTED

HANOI HEAD OFFICE1 Do Van Huy Director

Software Center2 Do Quang Dung Deputy Director

Software CenterATM Application Division

3 Nguyen Quang Huy Senior ManagerATM Application Division

For BIDV, Vietin

4 Pham Anh Tu Account ManagerATM Application Division

For VCB

5 Pham Duc Thinh Account ManagerATM Application Division

For NDC bank in HN, Laos bank

Solution Division6 Duyen Duy Thanh Senior Manager

Solution DivisionFor EJM, SDM, IMP, RKM

7 Truong Trong The ManagerSolution Division

For ASM, CSM, ECP agent

8 Pham Do SupportSolution Division

Support and Implement Symphony

Project Division9 Dinh Thanh Phong Coordinator

Project DivisionFor all Project

HCM OFFICE10 Do Chi Linh Account Manager

ATM Application DivisionFor HCM bank

11 Nguyen Lam HeadSolution Division

For HCM bank

LAOS OFFICE12 Tonechoon Saechao Support

Solution DivisionFor Laos bank

2210/04/23

TEAM PROCESS FLOW

Quang Huy

Chi Linh

Admin(Add 01 more)

Symphony

Maintain & Deploy(Pham Do)

Project Mgnt.(Dinh Phong)

Graphic Design

Customer

Vendor/Partner

Project Mgnt.(Dinh Phong)

Sale/HW teamQA/Versioning

Team

HCM, Cambodia banks

VCB

Customer Handling Project/RequestProcessing

QA/Close Project/Request

Symphony/Solution (Implement&Deploy)

Project Mgnt.(Dinh Phong)

BIDV, VietinVBA

Duc ThinhHN-JSBanks

Pham Tu

LAOS Banks Do Dung